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IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Software Engineer with C# or Java and Azure Must have a bachelor's degree in computer science, software engineering, or a related field is required. Must have at least 4 to 6 years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. Coupled with at least 4 years of design and development. experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. Technical skills: In-depth knowledge and thorough experience in programming, configuring, and/or integrating using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations (certificates, encryptions, etc.). In-depth knowledge and experience with Azure data storage (SQL Server, Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL processes. Knowledge and some experience of MS Office/MS Office 365 suite, SharePoint Online, Power Apps, GitHub, MS Teams, etc. In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. In-depth knowledge and thorough experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. In-depth knowledge and development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc., and version control methods. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Clear, concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The role will be based in London and can be partly remote. The Client is based in Livingston NJ USA. Salary will be in the range £60K to £95K. Please do send your CV to us in Word format along with your salary and availability.

IT Infrastructure Team Lead Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader. You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services. This covers network, hosting, and server infrastructure (on-premises and cloud). As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects. We are looking for an Infrastructure Team Leader with at least 5 to 7 years proven hands-on expertise who has knowledge managing & improving technologies, security, and compliance for internal led standards. Main Accountabilities Responsible for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge Management, administration, and operational support of the infrastructure Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and configuration management Management of resources ensuring adequate cover is maintained to deliver the existing support requirements Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing Managing effective and value adding third party relationships. Key Requirements Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition Technically delivered a Cloud migration project Exceptional people management skills to inspire and motivate a team of highly technical specialists Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure Experience of delivering infrastructure changes within a fast paced, high frequency change environment An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are: Microsoft based server infrastructures and back-office technologies Linux/open-source technologies Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models Virtualisation technologies Data Centre and Edge Networking Infrastructure and Endpoint security technologies Office 365 and Microsoft Azure Scripting, PowerShell, Ansible The Client is based in Paddington London. The salary for this position is in the range £65K - £75K plus benefits. Please do send your CV to us in Word format along with your salary and availability.

IT Technical Network Systems Engineer Our Client is an international company with offices in several countries around the World. They are looking to recruit a talented IT professional with 5 to 7 years solid hands-on expertise as a Technical Network Systems Engineer. The primary role of the IT Technical Systems Engineer is to ensure a smooth , end user support for all users in our Los Angeles office, with specific focus on our user base In the United States. This role requires good customer and client facing skills, with primary efforts on ensuring communication, managing IT software or hardware changes, printers (local and MFD), documentation, and system administration are seamlessly supported and deployed, whether locally or remotely, via phone and/or email. Ability to communicate effectively in English is essential for this role. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools for conference support, desktop and mobile telephony, asset management tools, File sharing protocols, user permission and folder administration. The following is a list of some of the day-to-day activities for this role: Daily interaction with users at all levels. Support employees and their (Mac) OS X clients, incl. web-based systems, Microsoft, Adobe CS Suite (Photoshop, InDesign), Apple iWork, CAD (SketchUp, Vectorworks, AutoCAD), and Google Suite Applications. Responsible for maintenance and upkeep of our backup Infrastructure, including daily backups for applications, laptops, servers and other designated backup hardware. Responsible for new starter training and inductions (when required), Maintain IT all aspects of IT security systems, including fire alarm. Maintenance and upkeep of Cisco Meraki systems. Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications, either via automation or manually. Manage daily user related issues and/or risks and escalate as appropriate. Ensure adequate stock levels of critical components are checked weekly, and stock related documents updated, and ordered. Provide timely report to IT management and key stakeholders on progress of dedicated tasks, or on-going activities, by updating weekly focus report. The Client would like you to bring the following skillsets to the company: Apple MAC Certification an advantage. Microsoft Office 2008+ support essential. MAC OSX Server Administration essential. Adobe application support (Photoshop, Indesign etc), an advantage Exposure to JAMF Mobile Device Management (MDM) an advantage. Google suite support essential (Gmail, G-Storage, G-Docs) Microsoft O365 support an advantage (Exchange, OWA) Exposure to backup applications an advantage. Prior experience in supporting 100+ employees an advantage. Good documentation and analytical skills, with a passion for user satisfaction. Mobile Device support (Iphones, Ipads and Macbook's) essential Good interpersonal skills, with an ability to develop, and enhance relationships with clients and peers. Open Directory / Active Directory exposure essential There may be occasional travel to other sites in Europe may be required occasionally. The Client is based in Central Los Angeles. The salary for this position is up to $65K per year plus benefits. Please send you CV to us in Word format along with your salary and availability.

Software Engineer with C# or Java – Livingston NJ USA A bachelor's degree in computer science, software engineering, or a related field is required. Must have at least 4 to 6 years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. Coupled with at least 4 years of design and development. experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. Technical skills: In-depth knowledge and thorough experience in programming, configuring, and/or integrating using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations (certificates, encryptions, etc.). In-depth knowledge and experience with Azure data storage (SQL Server, Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL processes. Knowledge and some experience of MS Office/MS Office 365 suite, SharePoint Online, Power Apps, GitHub, MS Teams, etc. In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. In-depth knowledge and thorough experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. In-depth knowledge and development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc., and version control methods. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Clear, concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The role will be based in Livingston NJ USA. Salary will be in the range $80K to £120K. Please do send your CV to us in Word format along with your salary and availability.

IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Contexte Au sein du Pôle applicatif IR&TS de la DSI d'une grande société d'investissement, l'ingénieur Sénior Azure spécialiste Observabilité Azure et CRM aide l'équipe CRM, mais également les équipes Infrastructures IT, à comprendre les métriques remontées par le système d'observabilité de la CRM Microsoft (AppInsight et Dynatrace) et de l'écosystème Azure afin de diagnostiquer des problèmes de performance. AppInsight est en place, et Dynatrace est en cours d'implémentation. La société utilise actuellement un MS Dynamics 365, dont certaines fonctions métier sont implémentées dans des Azure Functions appelées par des pages Angular. Le tout est terraformé, sécurisé et respecte les bonnes pratiques MS dans Azure (Azure API Management notamment). Les utilisateurs remontent des lenteurs non systématiques, non reproductibles, d'intensité variable, souvent sur une plage 9h30-11h et 14h30-16h. Ces lenteurs peuvent concerner aussi bien l'utilisation de la CRM proprement dite que l'utilisation des fonctionnalités métiers accessibles par le chemin : Utilisateur -> Angular -> Azure Function -> CRM. Le besoin est d'un spécialiste pour aider à comprendre l'origine de ces ralentissements, sans se limiter à la CRM et à son écosystème, mais en incluant également toutes les dimensions d'Azure, des Webservices, des réseaux et des postes de travail. Les activités dominantes de l'ingénieur Sr Azure spécialiste Observabilité Azure et CRM sont les suivantes : Savoir exploiter les informations relevées par AppInsight afin de diagnostiquer l'optimisation à réaliser par les équipes CRM dans une optique d'optimisation de performance. Savoir exploiter le RUM de AppInsight/Dynatrace pour en tirer des métriques pertinentes Savoir exploiter la métrologie remontée par Dynatrace au fur et à mesure de sa mise en place Aider l'équipe à sa prise en main d'AppInsight Construire les dashboards permettant de suivre, diagnostiquer et monitorer l'activité Rédiger les manuels d'exploitations à dérouler en cas de problème déjà rencontré En bonne coordination avec l'ensemble des équipes IT d'Ardian (ICOE, SaS, IT Security, IT Workplace, IT Systems…), comprendre les exigences, les configurations des systèmes Ardian afin de pouvoir faire des recommendations de remediation à l'équipe CRM. Rédaction des Ordres du Jour des comités, de leur compte rendu et suivi des actions. Rédaction ou vérification de la complétude de la documentation associée aux applications Enrichissement des référentiels de l'entreprise (wiki, glossaire métier, référentiel des processus) Etre le garant du respect de la gouvernance de la DSI par les applications sur lesquelles il travaille. Environnement technique: Fonctionnel : Infrastructure as code | Azure DevOps Technique : Azure Application Insight, Dynatrace Azure API Management Web Services, Azure Functions Configuration réseau Architecture applicative : Langage : C# Framework : .NET Core 8 JS : Angular 21+ Office 365 : Dynamics 365 | Sharepoint Online OS : Windows 11 Méthodologique : UML & SCRUM

Chaque moment compte. Surtout ceux que vous vivez à fond. Bienvenue chez Consort Group. Consort Group, accompagne depuis plus de 30 ans les entreprises dans la valorisation de leurs données et infrastructures. Elle s'appuie sur deux leaders, Consortis et Consortia, et place l'humain et la responsabilité sociétale au cœur de ses valeurs. Technicien support bureautique H/F C'est votre future équipe Fondée en 2012, l'agence Rhône-Alpes rassemble une équipe de 120 collaborateurs. Elle accompagne près d'une vingtaine de clients, allant des grands comptes aux ETI et PME. Elle s'appuie sur un Centre de Services spécialisé dans le stockage et la sauvegarde ainsi que sur un Centre d'Expertise en sécurité. L'agence accorde une importance particulière à un recrutement fondé sur l'humain et la transparence. C'est votre missionVous êtes passionné·e par le support informatique et la résolution d'incidents ? Ce poste est fait pour vous. En tant que Technicien support bureautique, vous êtes responsable du support technique et de la continuité de service de l'environnement poste de travail. Côté build :Documenter les procédures techniques et enrichir la base de connaissances. Participer à l'amélioration continue du support et à la réduction des incidents récurrents. Contribuer à l'optimisation des processus et des bonnes pratiques de support. Côté run :Prendre en charge les incidents et demandes escaladés du support N1. Diagnostiquer et résoudre les incidents techniques et fonctionnels. Assurer le support des postes de travail (matériel et logiciel). Accompagner les utilisateurs sur Microsoft 365 (Office, Outlook, Exchange). Traiter les incidents liés aux postes de travail et aux périphériques (imprimantes, écrans, etc.). Assurer le support fonctionnel des applications métiers. Suivre, mettre à jour et clôturer les tickets dans l'outil de gestion des incidents. Diagnostiquer les incidents de connectivité de premier niveau (DNS, DHCP, réseau). C'est votre parcoursVous avez au moins 1 an d'expérience en support informatique dans un environnement professionnel. Vous aimez résoudre des problématiques techniques tout en accompagnant les utilisateurs au quotidien. Vous recherchez un environnement où la qualité de service, la collaboration et l'amélioration continue sont au cœur des priorités. C'est votre expertiseWindows 10/11 Microsoft 365 (Office, Outlook, Exchange) Diagnostic matériel (PC, portables, périphériques) DNS, DHCP, notions réseaux Outils de ticketing (ServiceNow, GLPI, EasyVista…) Support applicatif et analyse d'incidents C'est votre manière de faire équipeSens du service et orientation utilisateur Esprit d'analyse et de résolution de problèmes Autonomie et gestion des priorités Bon relationnel et pédagogie Esprit d'équipe et sens de la collaboration C'est notre engagement Chez Consort Group, vous êtes un·e expert·e qu'on accompagne pour que chaque mission devienne une étape qui compte. Un onboarding attentif et humain Une vraie proximité managériale Des formations accessibles en continu Des engagements concrets : inclusion, égalité, solidarité Un package RH complet : mutuelle, carte TR, CSE, prévoyance Une culture du feedback et des projets qui font sens C'est clair Le process de recrutement : Un premier échange téléphonique avec notre team recrutement Un entretien RH ainsi qu'un échange métier avec un.e ingénieur.e d'affaires Un test ou un échange technique avec un.e de nos expert.es Un dernier point avec votre futur.e manager ou responsable de mission Et si on se reconnaît : on démarre ensemble C'est bon à savoir Lieu : Saint-Etienne Contrat : CDI Salaire : De 24 000€ à 30 000€ (selon expérience) brut annuel Famille métier : support informatique Ce que vous ferez ici, vous ne le ferez nulle part ailleurs. Ce moment, c'est le vôtre.

Nous recherchons un(e) Technicien(ne) Support Informatique Niveau 2 pour renforcer nos équipes et assurer le support technique auprès des utilisateurs. Vous intervenez sur les incidents et demandes nécessitant une expertise de second niveau et contribuez au maintien en conditions opérationnelles du parc informatique. Vos principales missions Prendre en charge les incidents et les demandes utilisateurs via l'outil de ticketing et assurer leur résolution dans le respect des engagements de service (SLA). Diagnostiquer et résoudre les incidents matériels, logiciels, réseaux et applicatifs nécessitant une expertise de niveau 2. Installer, configurer et maintenir les postes de travail, ordinateurs portables, périphériques, imprimantes et équipements de mobilité. Administrer les comptes utilisateurs, les droits d'accès et les groupes via Active Directory ou les outils d'administration en place. Déployer, mettre à jour et maintenir les logiciels, applications et correctifs de sécurité. Assurer le support des environnements Microsoft Windows et de la suite Microsoft 365 / Office. Intervenir sur les problématiques liées au réseau (LAN, WAN, Wi-Fi, VPN) en collaboration avec les équipes infrastructures. Gérer les équipements mobiles (smartphones, tablettes) et les solutions de gestion de flotte (MDM). Assurer le suivi des interventions, documenter les actions réalisées et enrichir la base de connaissances. Escalader les incidents complexes vers les équipes spécialisées (Systèmes, Réseaux, Sécurité, Éditeurs) lorsque cela est nécessaire. Participer aux projets de déploiement, de renouvellement du parc informatique et d'amélioration continue des services. Veiller au respect des procédures, des normes de sécurité et des bonnes pratiques informatiques.

Contexte Acteur majeur de l'enseignement supérieur privé, notre client externalise le support informatique de son campus lyonnais. Dans ce cadre, nous recherchons un technicien IT polyvalent pour assurer la continuité du service sur site, en autonomie et en proximité avec les utilisateurs. Missions Support utilisateurs Assistance N1 et N2 : diagnostic et résolution des incidents réseau, logiciels et matériels Documentation des incidents via outil de ticketing (GLPI) Point d'entrée technique du campus Postes et accès Masterisation, déploiement et gestion des droits et comptes utilisateurs Gestion de l'environnement poste de travail (Windows 10/11, Apple, MS Office 365, impression) Multimédia et audiovisuel Vérification et maintenance des équipements audiovisuels des salles de cours Organisation technique des événements sur site (JPO, soirées ponctuelles) Mobilité et téléphonie Configuration de la téléphonie mobile, gestion du parc et migration des données Logistique IT Déménagement, installation et préparation des salles Relation client Participation aux réunions hebdomadaires Contribution aux démarches RSE du campus Stack / Environnement OS : Windows 10/11, macOS Suite bureautique : Microsoft 365 Réseau : IP, Wi-Fi, brassage Ticketing : GLPI Audiovisuel : équipements de salles de cours Démarrage : 15/07/2026 Lieu : Lyon 9e (présentiel obligatoire) Horaires : 8h-16h30, du lundi au vendredi 3 compétences clés : Support IT N1 N2 Windows Réseau IP Wi-Fi Ticketing Gestion Parc Informatique

Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services.. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. 3. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). 4. Networking • Configure and support Cisco switches and routers. • Administer FortiGate firewall environments. • Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initally will be be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K. Do send your CV to us in Word format along with your salary and availability.

Senior IT Infrastructure & Systems Lead Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services.. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking • Configure and support Cisco switches and routers. • Administer FortiGate firewall environments. • Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K. Do send your CV to us in Word format along with your salary and availability.

Qui sommes-nous ?Artemys, acteur de la transformation numérique est une entreprise à taille humaine, avec plus de 30 ans d'expérience composée de plusieurs entités, chacune spécialisée dans leur domaine (Système, data, réseaux/sécu…) Ce qui nous distingue vraiment ? Ce n'est pas de dire que nous valorisons nos collaborateurs, c'est de le montrer chaque jour. Chez Artemys, l'humain est au cœur de tout ce que nous faisons. Nos valeurs, concrètes et vécues au quotidien : Convivialité : travailler dans une bonne ambiance, ça change tout Proximité : chaque membre de l'équipe a sa place et sa voix Écoute : vos idées comptent autant que votre travail Artemys Normandie, située à Isneauville (Près de Rouen) est une marque du Groupe Artemys. Elle accompagne les entreprises, principalement implantées à Rouen, Caen et Le Havre, et poursuit aujourd'hui son développement au-delà de la Normandie en les accompagnant dans leur transformation digitale. Notre expertise dans l'IT : Infrastructure Systèmes, Cloud DevOps, Modern Workplace & End-User Services. Notre pôle infogérance : Un Centre de Services situé au cœur d'Isneauville (76) nous permet également de délivrer des prestations en mode 24/7/365 dédiées au support utilisateurs et à la gestion des infrastructures informatiques. Votre mission (si vous l'acceptez) : Ingénieur Poste de Travail H/F - CDI Localisation : Isneauville (76) Date de démarrage : Immédiate Fourchette de salaire : Entre 42K€ et 47K€ Nous recrutons dès à présent un Ingénieur Poste de Travail H/F en CDI. Dans cette nouvelle étape de votre carrière, nous vous proposons d'intervenir sur de belles missions auprès de notre Centre De Services situé à Isneauville (76). Dans un contexte de modernisation du poste de travail et de migration vers les solutions cloud Microsoft, vous intégrerez une équipe infrastructure en charge de la gestion et de la sécurisation des environnements utilisateurs auprès de laquelle vous aurez la possibilité de : • Gérer Microsoft Intune : Administration complète de l'environnement Intune Configuration des stratégies de conformité et de sécurité Gestion des profils de configuration • Mettre en place et gérer le Conditional Access : Définition et implémentation des politiques d'accès conditionnel Sécurisation des accès aux applications et données Suivi et ajustement des règles en fonction des risques • Gérer les déploiements et enrôlements : Enrôlement des postes (Windows / mobiles) Gestion des environnements BYOD Standardisation des processus d'intégration • Gérer les mises à jour et le patching : Pilotage des mises à jour Windows et applicatives Gestion des anneaux de déploiement Suivi des vulnérabilités • Gérer le packaging applicatif : Création et maintenance de packages applicatifs (Win32, MSI, etc.) Déploiement via Intune Gestion du cycle de vie des applications • Gérer les politiques de sécurité : Déploiement de policies (compliance, configuration, sécurité) Hardening des postes Gestion des baseline de sécurité Microsoft • Assurer la documentation et l'amélioration continue : Rédaction de procédures et documentation technique Mise en place de standards et bonnes pratiques Veille technologique Le terrain de jeu ? Microsoft Intune (niveau expert) Azure AD / Entra ID Conditional Access Gestion des endpoints Windows 10/11 Windows Update for Business Packaging applicatif (Win32, MSI) Gestion des politiques de sécurité Compétences souhaitées : Microsoft Defender for Endpoint Defender poste de travail et Office 365 Gestion SharePoint / Teams Autopilot PowerShell (automatisation) Echange Online SCCM / MECM (en environnement hybride) Gestion des environnements BYOD Services Azure (Azure automation, Enregistrement applications entreprise, Log Analytic, Azure function (serverless)) Connaissance des normes sécurité (ISO, CIS…) Le profil que nous recherchons : Titulaire d'un diplôme/titre de niveau Bac+3 à Bac+5 en informatique, vous disposez d'une expérience d'au moins 3 ans en environnement poste de travail / modern workplace. Si vous êtes reconnu.e pour votre rigueur, autonomie, capacité à structurer, bon relationnel et esprit d'analyse, ce poste est parfait pour vous ! Le process pour nous rejoindre : simple et clair ! Échange RH : On discute de vos motivations et de l'adéquation avec nos valeurs (promis, pas de robotisation ici). Entretien opérationnel : Un échange approfondi pour clarifier vos missions. Proposition d'embauche : Si tout colle, on vous accueille officiellement chez Artemys ! Rémunération : 42 000 - 47 000 € (Selon votre expertise) TJ : A définir selon profil Sans négliger les avantages indispensables : Carte SWILE (Tickets Restaurant, transports et CE). Mutuelle Groupe, Participation Groupe. Accompagnement RH, suivi managérial de proximité (Méthode Agile) Événements entreprise : Afterworks, Tech Meetups, soirées d'intégration, events sportifs, soirées gaming… Bienvenue dans l'aventure ARTEMYS Chez nous, chaque talent compte. Peu importe votre âge, vos origines, votre identité, votre religion ou votre orientation : ce qui nous intéresse, c'est vous et ce que vous avez à apporter. On s'engage à répondre à toutes les candidatures. Et ici, l'inclusion n'est pas qu'un mot : tous nos postes sont ouverts aux personnes en situation de handicap, et on fait tout pour créer un environnement où chacun peut s'épanouir. Prêt, feu, candidatez !

Nous recherchons un(e) Technicien(ne) Support Informatique Niveau 2 pour renforcer nos équipes et assurer le support technique auprès des utilisateurs. Vous intervenez sur les incidents et demandes nécessitant une expertise de second niveau et contribuez au maintien en conditions opérationnelles du parc informatique. Vos principales missions Prendre en charge les incidents et les demandes utilisateurs via l'outil de ticketing et assurer leur résolution dans le respect des engagements de service (SLA). Diagnostiquer et résoudre les incidents matériels, logiciels, réseaux et applicatifs nécessitant une expertise de niveau 2. Installer, configurer et maintenir les postes de travail, ordinateurs portables, périphériques, imprimantes et équipements de mobilité. Administrer les comptes utilisateurs, les droits d'accès et les groupes via Active Directory ou les outils d'administration en place. Déployer, mettre à jour et maintenir les logiciels, applications et correctifs de sécurité. Assurer le support des environnements Microsoft Windows et de la suite Microsoft 365 / Office. Intervenir sur les problématiques liées au réseau (LAN, WAN, Wi-Fi, VPN) en collaboration avec les équipes infrastructures. Gérer les équipements mobiles (smartphones, tablettes) et les solutions de gestion de flotte (MDM). Assurer le suivi des interventions, documenter les actions réalisées et enrichir la base de connaissances. Escalader les incidents complexes vers les équipes spécialisées (Systèmes, Réseaux, Sécurité, Éditeurs) lorsque cela est nécessaire. Participer aux projets de déploiement, de renouvellement du parc informatique et d'amélioration continue des services. Veiller au respect des procédures, des normes de sécurité et des bonnes pratiques informatiques.

- AET or other relevant training qualification (or working towards) - Experience of working within an ICT training role - Experience in the design and delivery of ICT courses - Good organisational skills - being able to plan, prioritise and coordinate activities - Excellent communication skills- being able to explain topics clearly and demonstrate effective written communication - Proven ability to use Microsoft Office and other ICT packages - Have an understanding and knowledge of diversity in the workplace -Knowledge and experience with relevant ICT police systems LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.