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Finance Change Business Manager A global role within Finance Change supporting Wealth and Personal Banking (WBP) reporting to the Head of Finance Change. This is a key function within the central Finance Change team and the job holder will be supporting all Finance Change including Global, Regional, Country and sub-business. Support will also be required key strategic and operational initiatives like Visualisation, Change Operating Model design and Data Quality Framework. Key Accountabilities Impact on Business Program and Business Management – Finance Change Set up an effective and efficient Program Management Coordinate all measures and initiatives within the program Ensure transparency and monitoring (e.g. monthly dashboard) Prepare and follow up on action items from global, regional and sub-business program calls Provide regular status updates to senior management including Finance and Change Prepare and coordinate all operating organisational design and change target operation model related topics Drive efficiency in change approach Coordinate program with wider change and data strategy Support and drive regulatory aspects of data sharing, data visa and compliance for the Global Private Bank Change Support ad hoc business analysis for data remediation and process efficiency on high profile change initiatives Coordinate and provide business cases for various change initiates Support additional Operational Efficiency measures, e.g. Align Cross platform changes between Saracen, tm1, Data Lake and Visualisation Align change across products, Regions and Global Finance Operations Move to Agile ways of working including adoption Agile Target Operating Model (ATOM) Knowledge of banking business (min. 5 years of experience with a major global bank or a top tier management consulting firm) Knowledge of Wealth and Personal Banking business considered as a plus Graduate degree from a top tier university, master's degree a plus Knowledge of organizational design principles and initiatives Experience in Agile methodologies Process analysis and re-engineering experience Experience in operations management Proven ability to work with a team across multiple locations Knowledge of relevant laws and regulations in key locations Preparation of high quality strategic and operational analysis Proficient in MS Office and databases Experience in managing near- and offshoring initiatives PERSONAL ATTRIBUTES Ability to conduct complex business research and analysis in a fast-paced multicultural environment and ability to support generation of business insights and actionable recommendations as a result Ability in complex problem-solving Experience in working on cross-border assignments, large and geographically dispersed projects and project teams Excellent organizational skills and the ability to effectively manage multiple demands, shifting priorities and tight timelines Flexible and adaptable nature to conduct a multi-faced role with changing priorities and assignments that are complex, unpredictable and time-sensitive Good communication skills and consultative approach to partner with WPB Finance Change Team and other stakeholders Critical thinker and is not afraid of challenging others' ideas Excellent analytical and conceptual skills Collaborative nature, able to build effective relationships with multiple stakeholders and peers internally across multiple functions and business lines Focus on delivering to high standards and quality Excellent organisational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements. Ability to work with teams across Finance This position is based in Krakow Poland. Salary for this role will be in the range Polish Zlotys PLN 18K to PLN 20K per month. Please send your CV to us in Word format along with your salary.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

Join CGI as a Platform Engineer and help shape the secure, scalable foundations that enable innovative AI services to move from development into operational environments. You'll take ownership of meaningful engineering challenges, using AWS, Kubernetes and automation to create reliable platforms that accelerate delivery and generate lasting value for our clients. Working alongside collaborative teams and drawing on CGI's wider expertise, you'll have the freedom to explore creative approaches, influence technical direction and turn ideas into robust solutions. This is an opportunity to make a tangible impact on complex programmes while developing your expertise in a supportive environment where your contribution and career can grow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an office based role.

Head of Software Delivery - Private Banking The Head of Software Delivery for Private Banking is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Do send your CV to us in Word format along with your salary and notice period.

Job Title: Leadership & Culture Change Manager Contract Length: 12 months, with possibility of extension Location: Suffolk / London Clearance Level: BPSS Start Date: October 2026 Sector: Nuclear Energy / Construction Role Purpose The Leadership & Culture Change Manager will be accountable for overseeing the planning, coordination and delivery of the Leadership and Culture Programme. The role will be responsible for ensuring that quality, time and budget targets are achieved, while effectively managing associated risks, dependencies and benefits realisation without compromising safety. This includes developing and supporting the implementation of change management strategies and plans that maximise employee adoption, minimise resistance and enable effective and sustainable programme and project change outcomes within BAU operations. The role will also involve managing external partners and suppliers to support the successful delivery of the Programme's outcomes and benefits. Key Responsibilities Planning * Work with Programme workstream leads and business stakeholders to develop and maintain the Programme schedule. * Identify dependencies across Programme workstreams, internal programmes and projects, and BAU activities. * Identify and record risks and issues, ensuring appropriate management and mitigation strategies are in place. * Undertake stakeholder identification and mapping, including internal and external interested parties. * Develop and maintain a benefits realisation plan. * Establish and maintain an effective Programme operating rhythm. * Establish Programme governance committees as required, including the development of associated Terms of Reference. Programme Coordination and Delivery * Manage Programme workstreams in line with the agreed operating rhythm. * Coordinate Programme status updates and delivery communications. * Ensure Programme benefits are realised in line with the agreed benefits realisation plan. * Record, track and manage Programme and workstream actions. * Support the sourcing, procurement and implementation of technology solutions that form part of the agreed scope of the Leadership and Culture Programme. Programme Change Management * Develop and support appropriate change management strategies and plans, ensuring these are incorporated into the overall Programme schedule. * Support the Programme Lead and Communications Lead in the development and delivery of wider Programme communications. * Support employee adoption and engagement to help embed and sustain change. Programme Governance * Ensure timely Programme communications, reporting and governance. * Identify and manage risks and issues, escalating where appropriate to minimise impact on delivery. * Identify and manage dependencies across the Programme and BAU activities. * Manage and report on financial budgets and cost control. * Manage contracts, suppliers and external vendors in accordance with internal policies and guidelines. * Manage Programme governance forums, including Steering Committees where required. * Ensure appropriate project and quality assurance controls and gateway checks are undertaken to minimise risks to delivery, cost and quality. Change Control * Identify proposed changes to scope, budget or schedule and seek appropriate approval. * Communicate and manage approved changes across the Programme. * Ensure appropriate change control processes and governance are followed. Reporting * Develop and report individual workstream status updates. * Develop and report the overall Programme status to Executive and Leadership teams. * Support the Programme Lead in developing presentations and reporting materials for Executive and Leadership teams. * Provide clear and accurate reporting on Programme progress, risks, issues, dependencies and benefits. Leadership * Demonstrate best practice in programme, project and change management. * Guide and coach team members to support successful Programme delivery and wider organisational goals. * Build collaborative relationships across cross-functional teams and stakeholder groups. Key Outcomes * Programme and workstreams delivered to agreed time, scope and budget, including the effective management of approved change controls. * Agreed Programme benefits successfully realised. * Successful transition of Programme outcomes into BAU operations with minimal business disruption. * Effective change management resulting in successful adoption, embedding and sustainability of change. Knowledge, Skills and Experience * Proven experience in large-scale programme or project management within energy, infrastructure, engineering or similarly complex environments. * Strong experience across planning, scheduling, cost management, risk management, stakeholder coordination and business transformation. * Experience delivering organisational, business process and technology change and implementation. * Professional certifications or qualifications in programme, project or change management, such as MSP, PMP, PRINCE2 or Prosci. * Strong communication, leadership and collaboration skills, with the ability to lead cross-functional teams and influence stakeholders at different levels. * Ability to produce clear, accurate documentation, presentations and Programme reports. * Experience using project and programme management tools and software. * Experience using data and analysis to support decision-making. * Knowledge or experience of continuous improvement methodologies, such as Lean Six Sigma. * Knowledge of sourcing and procurement processes. * Experience in contract, supplier and external vendor management. * Demonstrated success in developing and delivering change management strategies and implementation plans, including communications, stakeholder engagement, education, training, embedding and sustaining change. * Demonstrated success in achieving agreed business benefits and outcomes through programme and project-based change management. * Experience developing interventions to address complex change challenges within dynamic environments. * Strong analytical, conceptual and innovative problem-solving skills. * Excellent verbal communication, facilitation and organisational skills. * Strong focus on meeting the expectations and requirements of internal and external stakeholders. * Collaborative approach with the ability to establish and maintain strong working relationships. * Experience working directly with business stakeholders and management at all levels to implement and embed change. * Advanced working knowledge of recognised change management approaches, principles, methodologies and tools, including Prosci or similar frameworks. * Exposure to safety-critical or operational environments would be beneficial. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Contexte de la mission Renforcement d'une DSI dans un contexte de transformation SI, avec des enjeux de modernisation, de fiabilité et de performance des environnements utilisateurs et des outils collaboratifs. Votre rôle au quotidien • Définir et faire évoluer l'architecture du poste de travail et des services bureautiques • Maintenir les standards (configurations, packages, modèles de déploiement) • Assurer la cohérence technique entre les environnements (poste de travail, collaboration, mobilité) • Accompagner les équipes en tant que référent technique • Gérer les incidents complexes et le support niveau 3 • Piloter les évolutions et projets Modern Workplace • Définir et appliquer les politiques de sécurité • Optimiser la gestion du parc et des outils de déploiement • Superviser les mises à jour, correctifs et distribution applicative Environnement technique • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) • Windows 10/11 – gestion du poste de travail • Intune, Azure AD / Active Directory, GPO • Packaging applicatif (MSI, IntuneWin) • PowerShell avancé Informations complémentaires • Localisation : Région bordelaise (télétravail partiel) • Démarrage : ASAP • Durée : longue visibilité • Statut : Freelance – ou portage salarial en pré-embauche

DV Infrastructure/Software Engineer Office days - minimum 3 Location - London, Manchester, Ipswich, and Cheltenham. Security - DV Rate £600 - £750 Inside IR35 We have lots of roles available at different seniority levels. Accountabilities will vary depending on role, but will follow these principles: * Own and deliver engineering platform capabilities that enable teams to build, test, secure, and deploy services in a highly-automated, CI/CD-driven environment. * Design, implement, and evolve CI/CD pipelines, ensuring consistent, reliable, and repeatable delivery processes across multiple teams and services. * Embed Infrastructure-as-Code (IaC) practices, driving standardisation, scalability, and elimination of manual provisioning and configuration drift. * Integrate security controls into engineering workflows, ensuring services are secure by design and comply with the highest standards, from initial build through to production. * Support and enable engineering teams, providing guidance, tooling, and best practices to improve delivery velocity, quality, and resilience. * Continuously optimise automation, identifying opportunities to remove repetitive manual tasks, reduce cycle times and improve developer experience. * Collaborate across development, security, and operations spheres, breaking down silos and promoting end-to-end ownership of services. * Maintain and improve engineering tooling and platforms, including source-code control systems, build systems, artifact repositories and deployment frameworks. * Drive adoption of modern engineering practices, including continuous integration, continuous delivery, automated testing, and observability. * Monitor and improve platform performance and reliability, using metrics such as deployment frequency, lead-time, failure rates, and recovery times. * Contribute to technical standards and governance, ensuring consistency, security, and best-practice across engineering teams. * Support incident response and problem resolution, ensuring rapid recovery and continuous improvement through feedback loops and retrospective sessions. * Document and share knowledge, building reusable patterns, templates and guidance in order to scale up engineering capability. Technical: * Single- or multi-tier software application development (Java, Python, JavaScript, C++, C#, etc) * Database technologies & ORM (Elastic, MySQL/MariaDB, SQL*Server, etc) * Spec-driven software development & MCP use (Kiro, Claude, etc) * Source-code control (Git & Git-based technologies e.g. GitOps) * CI/CD platforms (GitLab, Jenkins) * Configuration management & IaC frameworks (Terraform, Ansible, Chef, Puppet) * Containerisation & container platforms (Kubernetes, Helm-based management & deployment) * Cloud-native platforms (AWS, Azure, GCP, VCF) * Artifact & package management (Nexus/Artifactory/Harbor) * Observability (Prometheus, Grafana, ELK stack, Fleet, Defend) * Identity & access management (IAM, OAuth/OIDC e.g. Keycloak, Secrets Mgmt e.g. Vault) * Automated testing frameworks * Release & deployment automation (ArgoCD, Flux) * Data-streaming & integration platforms (Kafka, NiFi) * Load-balancing and proxies (Nginx, HAProxy, ALB) * Encryption & certificate lifecycle management (TLS/SSL, PKI, etc) * OS configuration & management (Linux, Microsoft Windows) * System administration/diagnosis/troubleshooting * Networking (DNS, NAT, IP-addressing, TCP/UDP, routing, switching, firewalls, VPNs, etc) please share your latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

CGI's Space, Defence and Intelligence business unit focuses on delivering contemporary and innovative technical solutions to government agencies tackling some of the most complex challenges. We design, build, and operate bespoke, mission-critical systems that help keep the UK safe and secure. We are looking for experienced Python Developers to join our cross-functional teams. Working closely with our clients, you will help design, build, and deliver secure, scalable solutions in a highly rewarding and impactful environment. CGI places strong emphasis on learning and development, ensuring your skills evolve alongside the latest technologies. Our culture promotes innovation, collaboration, and ownership—ideal for motivated self-starters. Due to the secure nature of the work, these roles require UK Security Clearance and sole UK nationality. Candidates should either already hold DV clearance or be willing and eligible to obtain it.

Bonjour, Je suis à la recherche d'un Technicien Support Niveau 1 : Missions principales : • Analyser et valider les demandes de matériel et de logiciels formulées par les utilisateurs • Conseiller les utilisateurs et les demandeurs sur leurs besoins spécifiques • Assurer les échanges avec les utilisateurs par téléphone, Teams et e-mail • Saisir, qualifier et suivre les demandes dans l'outil ServiceNow • Transférer les demandes vers les entités compétentes • Déclencher les actions nécessaires auprès des différents supports (Infogérant, équipes de proximité, responsables produits, ingénierie) • Alerter la hiérarchie en cas de demandes non standards • Prendre en charge des projets de Run et coordonner les actions associées • Gérer des demandes multiples et assurer leur bonne exécution • Apporter un conseil métier et garantir la qualité du traitement des demandes • Assurer le suivi des dossiers jusqu'à leur clôture • Contribuer à l'amélioration continue des processus de gestion des demandes

Oracle HR Transformation Project Manager Needed! An exciting opportunity is available for an experienced HR Project Manager to join a major HR transformation programme based in London for a Financial Services client of mine. The role is for an initial 4 months with scope of extensions sitting inside IR35 via an umbrella. This contract position focuses on overseeing the transition to Oracle within the HR function, ensuring robust risk management and governance throughout the project lifecycle. The successful candidate will play a pivotal role in planning, executing, and delivering key project milestones related to HR transformation. Responsibilities include coordinating project activities, managing timelines, and ensuring compliance with governance frameworks. You will be expected to identify and mitigate risks, liaise with stakeholders, and drive the implementation of Oracle solutions to support the organisation's HR objectives. To be considered for this role, you must have demonstrable experience in HR transformation projects, with a strong understanding of Oracle systems. Proven expertise in risk assessment and governance is essential, as is the ability to work collaboratively with cross-functional teams. The position requires a proactive approach, excellent communication skills, and the capacity to manage multiple priorities in a fast-paced environment. The role is based in London and follows a hybrid working pattern, with three days onsite and two days working from home each week. If you are a results-driven HR Project Manager with a track record of delivering transformation projects and expertise in Oracle, risk, and governance, this position offers a challenging and rewarding next step in your career Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Dans le cadre du renforcement d'une équipe dédiée à la gestion des demandes informatiques, nous recherchons un Gestionnaire de Requêtes IT pour accompagner les utilisateurs dans leurs besoins matériels et logiciels. Tu joues un rôle central dans la qualification, le suivi et l'orientation des demandes, tout en assurant un haut niveau de conseil et de qualité de service auprès des utilisateurs. Tes missions principales : Analyser et valider les demandes de matériel et de logiciels Conseiller les utilisateurs sur leurs besoins spécifiques Prendre en charge les échanges par téléphone, Teams et e-mail Saisir et suivre les demandes dans ServiceNow Orienter les demandes vers les équipes compétentes Déclencher les actions auprès des supports concernés : proximité, infogérance, responsables produits, ingénierie… Identifier et remonter les demandes non standards Assurer le suivi des demandes jusqu'à leur résolution Prendre en charge des sujets RUN impliquant plusieurs demandes ou interlocuteurs Coordonner les différentes actions nécessaires au traitement des demandes Apporter un rôle de conseil métier sur les équipements et logiciels Contribuer à la qualité de service et à la satisfaction utilisateur

CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office.

Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: £65,000 - £75,000 per annum, Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday 9.00am - 5.30pm Acorn Insurance are looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role provides technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with engineering, security, operations, and business teams to ensure the cloud environment supports organisational goals and meets enterprise standards. Key Role Responsibilities: Develop end-to-end cloud architectures that support enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Head of Platform Engineering (HoPE) to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code (IaC) patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with Security Operations and SOC teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Act as a subject-matter expert and trusted advisor for cloud strategy and infrastructure initiatives. Mentor engineers and contribute to capability uplift across cloud, DevOps, and infrastructure teams. Communicate technical concepts clearly to executives, project managers, and non-technical stakeholders. About you: Critical Competencies: A strong hands-on technical background with 3+ years across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls). Deep knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principles Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. Benefits: A maximum of 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role.

Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.