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- AET or other relevant training qualification (or working towards) - Experience of working within an ICT training role - Experience in the design and delivery of ICT courses - Good organisational skills - being able to plan, prioritise and coordinate activities - Excellent communication skills- being able to explain topics clearly and demonstrate effective written communication - Proven ability to use Microsoft Office and other ICT packages - Have an understanding and knowledge of diversity in the workplace -Knowledge and experience with relevant ICT police systems LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Je recherche pour l'un de mes clients, grand groupe international, un Global Digital Workplace Manager afin de piloter la stratégie et l'évolution de l'environnement digital des collaborateurs à l'échelle globale. Objectif : améliorer la productivité, la collaboration et l'expérience utilisateur tout en garantissant performance, sécurité et optimisation des coûts. Mission Rattaché(e) à la direction IT Infrastructure & Operations, vous intervenez sur des enjeux stratégiques : Définir la stratégie et la roadmap Digital Workplace Piloter le déploiement et l'évolution des outils collaboratifs Superviser les environnements utilisateurs (devices, OS, identité, BYOD) Développer les usages autour du Low Code / No Code Optimiser les coûts et piloter les fournisseurs stratégiques Améliorer l'adoption et l'expérience utilisateur (change, formation, support) Garantir la sécurité, conformité et gouvernance IT Manager une équipe internationale et coordonner les parties prenantes Piloter des projets globaux de transformation digitale Environnement Microsoft 365 (Office, Teams, Copilot) Microsoft Power Platform Microsoft Intune / Autopilot / VDI Microsoft Entra ID Environnements Cloud & infrastructures hybrides

Nous recherchons un(e) Technicien(ne) Support Informatique Niveau 2 pour renforcer nos équipes et assurer le support technique auprès des utilisateurs. Vous intervenez sur les incidents et demandes nécessitant une expertise de second niveau et contribuez au maintien en conditions opérationnelles du parc informatique. Vos principales missions Prendre en charge les incidents et les demandes utilisateurs via l'outil de ticketing et assurer leur résolution dans le respect des engagements de service (SLA). Diagnostiquer et résoudre les incidents matériels, logiciels, réseaux et applicatifs nécessitant une expertise de niveau 2. Installer, configurer et maintenir les postes de travail, ordinateurs portables, périphériques, imprimantes et équipements de mobilité. Administrer les comptes utilisateurs, les droits d'accès et les groupes via Active Directory ou les outils d'administration en place. Déployer, mettre à jour et maintenir les logiciels, applications et correctifs de sécurité. Assurer le support des environnements Microsoft Windows et de la suite Microsoft 365 / Office. Intervenir sur les problématiques liées au réseau (LAN, WAN, Wi-Fi, VPN) en collaboration avec les équipes infrastructures. Gérer les équipements mobiles (smartphones, tablettes) et les solutions de gestion de flotte (MDM). Assurer le suivi des interventions, documenter les actions réalisées et enrichir la base de connaissances. Escalader les incidents complexes vers les équipes spécialisées (Systèmes, Réseaux, Sécurité, Éditeurs) lorsque cela est nécessaire. Participer aux projets de déploiement, de renouvellement du parc informatique et d'amélioration continue des services. Veiller au respect des procédures, des normes de sécurité et des bonnes pratiques informatiques.

ContexteDans le cadre d'un renfort d'équipe, nous recherchons un Administrateur Plan de Charge Senior afin d'intervenir sur le pilotage du plan de charge, le suivi budgétaire et l'administration de l'outil CA PPM Clarity. MissionsLe consultant aura notamment pour responsabilités de : Assurer le suivi de l'avancement du plan de charge et des engagements. Produire les reportings, tableaux de bord et indicateurs de pilotage. Identifier les risques et proposer des plans d'actions. Participer à l'élaboration et au suivi du plan de charge annuel. Administrer et faire évoluer l'outil CA PPM Clarity. Suivre les feuilles de temps, les estimés, les CAF/RAF et les indicateurs associés. Contribuer à l'amélioration continue des processus et des outils. Accompagner les utilisateurs sur l'utilisation de Clarity et d'Open Workbench. Assurer le support fonctionnel auprès des chefs de projet, PMO et responsables. Collaborer avec les équipes de contrôle de gestion. Produire les livrables attendus dans le respect des délais. LivrablesReportings de pilotage Tableaux de bord Analyses et indicateurs de suivi Supports de gouvernance Suivi budgétaire Maintenance des outils de pilotage (Excel, macros, Access) Compétences requisesIndispensablesExcellente maîtrise de CA PPM Clarity Open Workbench Excel avancé (TCD, fonctions avancées, macros) Office 365 Gestion de projet Reporting et analyse de données AppréciéesAccess Power BI Connaissance de la méthode ABC Expérience sur des environnements de gouvernance SI Informations sur la missionLocalisation : Île-de-France (présentiel avec possibilité de télétravail selon les règles en vigueur) Démarrage : Septembre 2026 Durée : Mission longue (24 mois renouvelables) Charge : Temps plein

Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: £40,000 - £45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-person Confident verbal and written communicator with both clients and colleagues Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close-knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Role Description The IT Infrastructure & Systems Manager is a full-time role based in London with a hybrid working arrangement, combining on-site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day-to-day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands-on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (e.g., ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K. Do send your CV to us in Word format along with your salary and availability.

Job Title: Systems Administrator Location: Leeds Salary: £40,200 per year Job Type: Full time, Permanent We are looking for a proactive and technically skilled Systems Administrator to support, maintain, and continuously improve our IT infrastructure. This is a key role within the organisation, ensuring our systems and services remain secure, reliable, and high performing to support the delivery of essential housing services. You will play a central role in the administration and development of our Microsoft-based infrastructure environment, alongside supporting wider IT operations and end-user technology. What you'll do: Monitor infrastructure systems to ensure maximum availability, performance, and security of IT services Administer and support infrastructure systems including Microsoft stack, Sophos, Servers & Laptops Assist with maintenance of Infrastructure platforms in a secure, stable, and fully operational state Provide technical advice and recommendations regarding procurement of end-user hardware and software Create, review, and maintain technical documentation and user guidance materials Ensure company laptops and mobile devices comply with organisational security and compliance policies Deploy, maintain, and upgrade IT infrastructure systems and associated technologies Assist with Infrastructure deployments and upgrades to completed in line with agreed change control procedures, with minimal disruption to users and services Maintain that systems remain secure, supported, and operational following implementation Act as an escalation point for first-line IT support staff Provide professional and effective technical support What we're looking for: Can demonstrate experience of administering and supporting Microsoft 365 environments Experience with managing user accounts, permissions, and access controls Able to support and maintain Windows Server environments Experienced in supporting and troubleshooting Microsoft Office applications and end-user productivity tools within a business environment. Able to diagnose, troubleshoot, and resolve technical infrastructure and systems issues effectively Able to travel regularly between Leeds Federated Hubs, Head Office, and other operational sites to support service delivery in all areas of the role. Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical colleagues Can work independently, using own initiative to resolve issues, while also collaborating effectively within a wider IT team. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 16th July 2026 Interviews Date: Week Commencing 27th July We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Systems Administrator, IT Systems Administrator, Senior Systems Administrator, Infrastructure Administrator, Network & Systems Administrator, Windows Systems Administrator, Linux Systems Administrator, Cloud Systems Administrator, Server Administrator, IT Administrator, Technical Support Administrator, Systems Support Administrator, Infrastructure Support Engineer, Platform Administrator, IT Operations Administrator, DevOps Administrator, Systems Engineer, Infrastructure Engineer, IT Support Engineer, Technical Systems Engineer. may also be considered for this role.