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Job Title: Digital Junior Project Manager Location: Birmingham Salary: £28,000 - £34,000 per annum Position: Permanent, Full-Time About The Company: The Company is a long-established web and app development agency based in the Jewellery Quarter, specialising in AI integration, SaaS products, apps and portals. We build high-quality web and mobile solutions for a wide range of clients, from innovative start-ups to established enterprises. We embrace modern technologies, and have frontier adoption of AI. We take pride in a team culture that values high control, continuous learning, and delivering work we can stand behind. All roles are 'hybrid', meaning we expect our teams to be able to come into the office in the Jewellery Quarter in Birmingham while working effectively from home. Job Role: You will join as a Junior Project Manager, reporting to and supporting the Programme Manager. You will help run projects day to day: coordinating tasks, communicating with customers, and keeping delivery on time and on budget. With support and guidance, you will also take the lead on small to medium projects of your own. We understand you may not have worked in an app development company before, so we are looking for evidence of transferable skills: someone who works well with the team, picks things up quickly, and is ready to grow into the role. Deliverables and Responsibilities: Support project delivery by liaising with customers by email and phone, providing regular updates Coordinate and maintain project systems, logging and progressing issues, tasks, and client requests promptly Attend internal and external meetings, capturing clear notes, actions, and outcomes Test web and mobile applications from an end-user perspective, capturing and tracking customer feedback Liaise with external suppliers to coordinate outputs and keep them aligned with project requirements and timelines Contribute to project documentation, including describing features from wireframes and updating specifications Monitor project progress, maintain a simple RAID log, and escalate concerns appropriately Run assigned projects from initiation to delivery, meeting agreed scope, timelines, and communication standards About you: Skills: To perform this role well, you should be able to demonstrate: A strong willingness and ability to learn on the job, picking up new skills quickly using available resources and team support Understanding of customer requirements, needs, and motivations, responding with empathy and care A proactive, problem-solving mindset, analysing situations logically Strong organisational skills, prioritising work effectively across multiple projects and deadlines Clear, professional written and verbal communication, explaining information confidently A customer-focused approach, delivering a high standard of service while staying fair and balanced Competence with common productivity and project management tools, including Word, Excel (basic formulas), and Jira, plus confidence using AI productivity tools Strengths: Strengths are the traits we enjoy using, do often, and are good at. To perform this role well, you should bring: Integrity Attention to detail Perseverance Team player Curiosity Customer excellence Additional Information: We value a diverse workforce and believe that people from different backgrounds can bring fresh ideas, thinking and approaches to the way we work. We welcome everyone from everywhere to come and join our team. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Project Manager, Senior project manager, Project administrator, Technology project manager, scrum project manager, scrum master, Agile Practitioner, SCRUM Practitioner, Scrum manager, Agile Manager, Digital admin, UX project manager, UI project manager, web project manager, AWS project manager, tech project manager, General admin assistant, lead assistant, lead enquiries assistant, app project administrator, app project assistant, project manager, project management, web project administrator, web project assistant, account manager, digital account manager, project support analyst, assistant project manager, junior project assistant.

Our Telecoms client is looking for an experienced ServiceNow Designer to join their team. This is a 6 months contract initially and it is outside IR35. This is a hybrid role with 3 days per week working from the office in central London. Roles and Responsibilities * Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. * Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. * Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. * Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. * Facilitate roll out of new applications and modules in ServiceNow * Identify system deficiencies, recommend solutions as a trusted advisor to clients * Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations * Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible * Ensure tool configuration consistency across development, testing and production environments * Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. * System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP * Flexible and has the ability to manage multiple projects concurrently * Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting * Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) * Understanding of Agile based approach to software development (SCRUM experience a plus) * Ability to work remotely and largely unsupervised, and to deliver to written requirements * Effective communication skills via verbal and non-verbal methods * Strong attention to detail * Problem solving ability * Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators * Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable * Effectively manage and execute high level tasks assigned via 'stories' * Assists junior analysts through project(s) lifecycles * Manages work against an often-demanding timeline * Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Secondary Skills * Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) * Understanding of the project delivery lifecycle and processes * Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components * Strong interpersonal skills with the ability to work well with all levels of staff * Consultative and analytical approach * Real world exposure to cloud technologies and S-a-a-S * Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.