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2nd/3rd Line Infrastructure Engineer MoD Corsham Role Summary This role provides for the advanced operational support, maintenance and development of a secure MoD platform, working as part of a team based at MoD Corsham. The position involves working across a complex technical estate to ensure platform availability and resilience, while supporting change and continuous service improvement. The role requires DV clearance and sole UK nationality. Key Responsibilities The Infrastructure Engineer will be expected to provide technical support to incident, problem and change management across production and non production environments. . Administer Windows based systems, including patching and configuration management. . Support Citrix and virtualised platforms such as VMWare vSphere and vRealize Automation. . Monitor and maintain system health using tools including SCOM and other enterprise monitoring solutions. . Collaborate with adjacent teams (e.g, Application Support Provider, IaaS provider) to provide reliable, resilient and secure services. . Conduct root cause analysis and the resolution of complex platform issues. Essential Skills and Background Experience in 2nd/3rd line engineering roles within secure Defence environments. . Highly proficient in Windows Server administration, and familiar with SCOM and MECM. . Experienced in the deployment and support of VMWare and Citrix solutions. . Hands on experience with Ansible for automation and configuration management. Desirable Skills . Proficiency with Linux (RHEL/CentOS) in the support context. . Familiarity with Trend, Nessus or similar security tooling. . Knowledge of backup and DPKI solutions. . Awareness of trust relationships and secure enterprise architectures. . Prior experience working with Defence Digital and knowledge of policies including JSP453. . Prior experience delivering support within an ITIL based service management model. . Certifications including Citrix Virtual Apps and Desktops Advanced Administration.

Account Manager (IT / AV) Fully Remote (UK-based) £30,000 - £40,000 + Uncapped Commission + Benefits Are you an experienced IT/AV sales professional who thrives on building long-term client relationships and growing key accounts while working remotely with full autonomy and uncapped earning potential? This is an exciting opportunity to join a fast-growing organisation with a strong reputation for delivering tailored IT and AV solutions across the education, local government, and healthcare sectors. With continued year-on-year growth, the business is now focusing on strengthening and expanding its account management function. In this role, you will take ownership of a portfolio of existing clients across the public sector, nurturing relationships, identifying growth opportunities, and ensuring exceptional service delivery. While there is an element of new business, the primary focus is on developing and maximising existing accounts through a consultative, relationship-led approach. You will be supported by an experienced technical and delivery team, enabling you to focus on client engagement, solution alignment, and long-term account development. This role would suit a commercially driven individual who enjoys managing key relationships and delivering value to clients over time. The Role: Managing and growing a portfolio of education and government accounts Building strong, long-term client relationships to drive repeat business Identifying upsell and cross-sell opportunities within existing clients Collaborating with internal technical teams to deliver tailored solutions Supporting new business activity where required The Person Experience managing accounts within education and/or government sectors Background in IT and/or AV solutions Strong relationship-building and stakeholder management skills Commercially driven with a focus on account growth and retention Comfortable working remotely with a high level of autonomy Reference Number: BBBH276505 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Technicien support incident N1 /2 Belgique Louvain 200 e * Préparation et déploiement du matériel informatique (PC, ordinateurs portables, périphériques) * Résolution des problèmes de réseau et de connectivité * Configuration optimale des salles de réunion et des outils collaboratifs * Gestion des stocks et suivi du cycle de vie du matérielTec * Maintenance des équipements de production : flashage et imprimantes (codes-barres) Support des postes de travail et des systèmes * Support des environnements Windows (obligatoire) * Support des environnements Linux (niveau débutant à intermédiaire) * Support macOS (un atout) * Support des outils Microsoft 365 : o Microsoft Teams o Outlook / Exchange Online 200 e par jour

Product Manager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training London Are you an experienced Product Manager with a background in satellite communications and IP networking, looking to take ownership of innovative, technically complex products across their full lifecycle? This is an exciting opportunity to join a growing product and marketing function where you will act as the technical authority across a diverse portfolio of satellite and communication solutions. You will play a key role in shaping product strategy, driving go to market plans, and ensuring both internal teams and customers clearly understand the value of highly technical offerings. You will work cross functionally with engineering, marketing, sales, and logistics teams to successfully launch and manage products from concept through to end of life. Acting as the technical product champion, you will translate complex technical detail into clear, compelling messaging that supports commercial success across global markets. The role also involves working closely with leading satellite providers and hardware manufacturers, ensuring that product capabilities align with market demand and internal infrastructure. This is a varied position combining technical expertise, commercial awareness, and strong communication skills. The Role: Drive product lifecycle from concept through to end of life Act as subject matter expert across satellite and communications products Support go to market strategy and product positioning Produce technical documentation, training, and customer facing materials Work cross functionally to launch and improve products and services The Person: Proven experience in Technical Product Management Good knowledge of IP networking and satellite communications Experience working with hardware manufacturers and product integrations Excellent communication skills with ability to simplify technical concepts Organised, proactive, and able to manage multiple projects Reference Number:BBBH275817 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Nous recherchons un Administrateur Systèmes Senior / Expert pour assurer l'exploitation, l'évolution et la sécurisation d'un Système d'Information, au sein d'un environnement structuré, exigeant et à fort enjeu. Missions principales Administration & exploitation avancées Administrer l'intégralité du Système d'Information en garantissant disponibilité, performance et stabilité Superviser les systèmes et réseaux (alertes, charge, incidents critiques) Installer, configurer, maintenir et faire évoluer les serveurs et systèmes d'exploitation Assurer la mise à jour continue de l'environnement informatique (patch management, montées de version, correctifs) Microsoft 365 & Cloud Administrer de manière experte le tenant Microsoft 365 : Exchange, SharePoint, Teams, OneDrive, Intune, Defender, stratégies et profils Intervenir sur l'environnement Azure (VM, groupes de ressources, VNet, Entra ID) Garantir la cohérence, la sécurité et la performance des environnements hybrides On-Prem / Cloud Sécurité & fiabilité Piloter la sécurisation du SI : gestion des alertes (CERT, Defender, EDR) Gérer la quarantaine des mails O365 / Vade et les correctifs de sécurité Identifier les risques, proposer et mettre en œuvre des actions correctives Appliquer et faire respecter les standards de sécurité et les bonnes pratiques Support de niveau avancé Prendre en charge les incidents Niveau 2 et les sujets complexes Réaliser les analyses de causes racines et déployer des solutions pérennes Projets & automatisation Participer activement à des projets techniques structurants Être force de proposition sur l'évolution de l'architecture et des outils Concevoir, développer et maintenir des scripts PowerShell pour l'automatisation et l'optimisation des opérations Documentation & processus Maintenir une documentation exhaustive, claire et à jour (architectures, procédures, configurations) Travailler dans un cadre ITIL strict et contribuer à l'amélioration continue des processus Environnement technique Systèmes : 10 × Windows Server 2022 2 × Debian 11 500 postes Windows 11 Supervision & ticketing : Centreon, GLPI Cloud : Azure (12 VM) Bases de données : MS SQL Server 2022 Annuaires : Active Directory, Azure AD Modern Workplace : Microsoft 365 Réseaux : MPLS (23 sites), équipements Cisco Processus : ITIL

Expert Microsoft Exchange 1. Contexte Le périmètre « Collaborative Tools » couvre la messagerie (Exchange), les services Microsoft 365 (Teams, OneDrive, SharePoint Online) et, selon les besoins, SharePoint. 2. Mission principale Assurer l'ingénierie, les migrations et le support avancé des solutions de messagerie et de collaboration dans des contextes de : ouvertures / extensions de sites projets de fusion-acquisition (M&A) Objectifs : Garantir la continuité de service Assurer la sécurité et la conformité Aligner les environnements sur les standards M365 Capitaliser (documentation, scripts, RETEX) 3. Responsabilités principales 3.1 Ingénierie & migrations messagerie (Exchange) Concevoir et piloter les migrations : Exchange On-Prem ↔ Exchange Online migrations tenant-to-tenant Gérer les environnements Exchange : architecture, connecteurs, routage, haute disponibilité Traiter les sujets complexes : coexistence hybride, synchronisation des identités sécurité (DKIM, DMARC, SPF, TLS) Automatiser via PowerShell 3.2 Migrations en contexte M&A Évaluer les environnements sources et cibles Définir la stratégie de migration (identités, messagerie, M365) Planifier et orchestrer : migrations par lots / cutover plans de rollback Accompagner la mise en œuvre (outils, scripts, communication utilisateurs) 3.3 Environnements Microsoft 365 & collaboration Intégrer et migrer les services : Teams, OneDrive, SharePoint Online Contribuer à : identité (Entra ID), sécurité, gouvernance Standardiser : conventions de nommage, politiques de partage, rétention 3.4 Expertise SharePoint (optionnel) Piloter des migrations SharePoint (On-Prem / Online) Optimiser l'architecture des sites Assurer le support N3 (droits, contenus, workflows, recherche) 3.5 Support & coordination (N3) Résoudre les incidents complexes messagerie et M365 Être point d'escalade expert Coordonner avec : sécurité, réseau, IAM, équipes IT 4. Compétences requises Techniques Expertise Exchange Online & On-Prem (hybride, sécurité, migrations) Bonne maîtrise M365 : Teams, OneDrive, SharePoint Connaissances en identité (AD / Entra ID) et sécurité PowerShell / automatisation Expérience Migrations messagerie complexes (notamment M&A) Projets internationaux / multisites RUN & BUILD Compétences transverses Gestion de projet (planning, risques, jalons) Capacité à travailler en transverse Anglais courant (oral / écrit) Sens du service et pédagogie 5. Qualités attendues Rigueur et fiabilité Esprit d'analyse et de synthèse Autonomie et proactivité Capacité à vulgariser des sujets techniques Goals and deliverables Expertises techniques attendues • Exchange 2019, Exchange Online, ProofPoint • Windows, Linux • PowerShell, Active Directory • Office 365, Microsoft Teams Au moins 15 ans d'experience Expected skillsSkillsSkill level Exchange Server Confirmed M365 Confirmed Migration DE données Confirmed LanguagesLanguage level Anglais Fluent

Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: £45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.