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IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM-Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS – administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Our client is currently looking for SC cleared Voice Architect. This is 2 months contract initially with good possibility of extension. The role is fully remote with onsite presence for a day or two through the project. Key Responsibilities * Design and implement comprehensive Microsoft Teams Enterprise Voice solutions, including PSTN integration solutions such as AudioCodes Session Border Controllers and analogue gateways * Develop and implement Microsoft 365 solutions based on best practices and guidelines from the Microsoft 365 Solution and Architecture Centre. * Design enterprise architecture that aligns with networking, identity, security, and multi-national principles * Understanding of key principles for networking, identity, security, and multi-national architectures * Create detailed design documents that outline solution architecture and implementation plans. * Utilize PowerShell scripting to automate administrative tasks and enhance the efficiency of M365 implementations. * Maintain up-to-date knowledge of M365 technologies, industry trends, and best practices to ensure the delivery of cutting-edge solutions. * Provide support in troubleshooting prominent technical issues related to M365 environments as required. * Communicate effectively with clients, stakeholders, and team members to ensure the successful delivery of projects and fulfilment of client requirements. * Provide thorough documentation for operation handover and knowledge sharing, ensuring smooth transitions and ongoing support Required Skills and Experience: * Must have experience in Microsoft Teams, Enterprise Voice and AudioCodes. * Demonstrable experience with large, enterprise-scale voice transformation projects to Microsoft Teams Enterprise voice * Demonstrable experience with Session Border Controllers and analogue gateways, with a range of AudioCodes devices * Experience with foundational solution guides, architecture illustrations, design principles, and templates * Familiarity with other M365 workloads, including: o Active Directory and Entra ID o Exchange Online o SharePoint Online and OneDrive for Business * Extensive knowledge of on-premises infrastructure, including Active Directory, servers, networks, EUC, and applications. * Proficiency in PowerShell scripting for automation and administrative tasks. * Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders. * Strong troubleshooting skills and a methodical approach to problem-solving. * Ability to work independently and as part of a team, managing multiple priorities and deadlines. Qualifications * Bachelor's degree in computer science, Information Technology, or a related field. * SC-clearance is a must * Relevant certifications in Microsoft 365 and related technologies. * At least 10 years of IT consulting experience, with 5 years in a similar role. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical abilities. * Familiarity with industry best practices and regulatory requirements related to M365 and cloud-based solutions. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.