Description CONTEXTE : Vous intégrez l'équipe AppOps « Demat Poste de travail et Socle API» rattachée au service « Ops Socles & Digital ». En proximité des squads qui utilisent des pratiques d'agilité à l'échelle, vous intervenez sur l'ensemble du cycle de vie (design, build, run) des produits qu'elles ont en responsabilité. MISSIONS : A ce titre, vos principales missions seront les suivantes : Contrôle de bon fonctionnement des solutions / produits (proactivité) ; Prise en charge, dispatch et traitement des incidents, gestion des problèmes ; Maintien en condition opérationnelle des solutions/produits (gestion de l'obsolescence, sécurité…) ; Mise en place de monitoring, d'indicateurs pour mesurer la performance, la qualité de service, intelligence artificielle ; Piloter le plan d'amélioration continue ; Coordination des travaux, des dossiers de la backlog (cadrage, objectif/enjeux, livrables, planning, risque…) ; Préparer et recetter les mises en production, rédiger les procédures et la documentation (DEX, FDR…), mise à jour des référentiels ; Animer la relation avec notre partenaire (priorité, rituels..) ; Maitrise des impacts des changements sur le poste de travail en s'appropriant les usages. Niveau d'étude minimum : Bac + 2 / L2 Compétences métiers : Connaissance du secteur bancaire Rédaction de procédure ; Gestion de production informatique ; Supervision Applicative ; Pilotage des procédures batch ; Incident Management ; Eco-Conception de services numérique ; Niveaux de service (SLA, SLI, SLO) ; Expertise technique sur les solutions Microsoft (Azure, M365, Teams, Sharepoint, AD, Power Plateform, Viva …) et SCCM. Softskills : Réseauter pour réussir ensemble ; Conseil et sens du service ; Orientation résultat ; Gestion des priorités.
IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.
Run & Service Transition LeadContexteDans le cadre du programme INDUS 4.0, nous recherchons un Run & Service Transition Lead chargé de construire le modèle opérationnel cible du programme et de préparer le passage progressif des solutions du mode projet vers le Run Le programme met en place plusieurs composants IT/OT critiques : infrastructure, réseau, cybersécurité, plateformes, stockage, backup, IAM, OpenShift, MES et services associés. Le rôle intervient dès la phase Build afin de s'assurer que les solutions livrées sont exploitables, supportables et correctement transférées vers les équipes Run. MissionLe Run & Service Transition Lead est responsable de : Définir et construire le Target Operating Model (TOM) du programme Intégrer les exigences Run dès la phase de conception et de Build Piloter la préparation opérationnelle des solutions Structurer les processus, rôles, responsabilités et outils nécessaires au Run Assurer le lead opérationnel pendant les phases Build, transition, Go-Live et Hypercare Organiser et sécuriser le transfert vers les équipes de support et d'exploitation L'objectif est d'éviter un transfert "documentation en fin de projet" et de construire progressivement le modèle Run en parallèle du Build. Responsabilités principales1. Construction du Target Operating ModelDéfinir le modèle Run cible du programme : Organisation du support L1/L2/L3 Responsabilités équipes internes / Groupe / fournisseurs RACI opérationnel Modèle de support par composant Heures de support et astreintes si nécessaires Processus d'escalade Gouvernance Run Interfaces entre équipes IT, OT, cybersécurité, métiers et fournisseurs Définition des SLA/OLA / KPI Le TOM devra être suffisamment standardisé pour pouvoir être réutilisé sur les futurs sites industriels. 2. Définition des processus RunMettre en place ou adapter les processus opérationnels nécessaires : Incident Management Major Incident Management Problem Management Change Management Request Management Event & Monitoring Management Capacity / Availability Management Configuration Management / CMDB Patch & Vulnerability Management Backup & Restore Disaster Recovery Access Management Certificate Management Lifecycle management des composants S'assurer que les processus sont pragmatiques et réellement applicables par les équipes opérationnelles. 3. Run Readiness pendant le BuildParticiper aux projets dès la phase Build afin d'intégrer les exigences d'exploitation. Pour chaque solution / composant : Identifier les prérequis Run Challenger l'architecture sur son exploitabilité Vérifier la disponibilité du monitoring et des logs Définir les mécanismes de backup/restore Vérifier les procédures d'exploitation Identifier les dépendances opérationnelles Le Run Lead doit pouvoir signaler les gaps avant le Go-Live et piloter leur résolution. 4. Service TransitionConstruire et piloter le processus de transfert Build-to-Run. Définir notamment : Checklist de Service Transition Critères d'Operational Acceptance Definition of Done Run Documentation obligatoire Runbooks Procédures d'incident et troubleshooting Procédures de backup / restore Procédures de démarrage / arrêt Procédures de maintenance Contacts et escalades Matrice de support Transfert de connaissance Formation des équipes Validation des accès Validation du monitoring Validation CMDB Validation du support fournisseur Aucun composant critique ne doit être considéré comme transféré sans validation formelle de sa readiness opérationnelle. 5. Lead Run pendant Build et Go-LivePendant la phase Build et avant le transfert complet vers les équipes opérationnelles : Être le point de coordination Run du programme Coordonner les incidents liés aux nouvelles solutions Organiser le troubleshooting entre squads, infrastructure, réseau, cyber, applications et fournisseurs Assurer le suivi des incidents critiques Identifier les problèmes récurrents Organiser les RETEX / lessons learned Suivre les actions correctives Préparer les équipes Run avant chaque mise en production 6. Go-Live et HypercarePour chaque Go-Live : Définir le dispositif de support PDF Identifier les équipes et experts mobilisables PDF Définir le planning d'Hypercare PDF Organiser les war rooms si nécessaire PDF Suivre les incidents et problèmes PDF Produire les statuts opérationnels PDF Suivre les KPI de stabilisation PDF Décider avec les équipes concernées de la sortie d'Hypercare PDF 7. Documentation et Knowledge ManagementDéfinir le référentiel documentaire Run et s'assurer qu'il est maintenu. PDF Exemples : Architecture opérationnelle PDF Contacts et escalades PDF Service catalogue PDF Runbooks PDF Troubleshooting guides PDF SOP PDF Procédures de maintenance PDF Procédures DR PDF Matrice de flux PDF Matrice d'accès PDF Documentation fournisseurs PDF Procédures de support PDF Knowledge articles PDF Livrables attendusLe Run & Service Transition Lead sera notamment responsable des livrables suivants : Target Operating Model INDUS 4.0 PDF Operating Model / Support Model par service PDF RACI Build / Run PDF Service Transition Process PDF Run Readiness Checklist PDF Operational Acceptance Criteria PDF Definition of Done Run PDF Support Matrix L1/L2/L3 PDF Escalation Matrix PDF Service Catalogue PDF SLA/OLA framework PDF Incident / Problem / Change operating procedures PDF CMDB requirements PDF Monitoring & Alerting requirements PDF Backup / Restore operational framework PDF Knowledge Transfer Plan PDF Hypercare Model PDF Go-Live Support Plan PDF Run KPI dashboard PDF Roadmap de transition progressive vers le Run PDF
Network Engineer Location : Corsham Clearance : DV cleared. Duration : 3 months initial. We are looking for a L3 Network Engineer (CISCO) to provide network engineering support of the LAN and WAN across all security domains. Your role will involve incident management and change implementation on our clients' live system, on incidents that have been escalated from 1/2nd line resources that are often remotely based environments. Skills: * Installation, configuration, deployment, maintenance and diagnostics of all Network Devices and supporting cabling and infrastructure eg Router, switch and firewall IOS and firmware upgrades * Level 3 Support for the LANs and WANs relating to Core Services * Network support, advice and recommendations to design change * Updating Design Documentation to capture Network Changes * ASA and Firepower firewall experience. * Experience of multi-security tier and multi-tenant environments. * Knowledge of VMWare NSX Firewall & SDWAN. * NGNIX * LINUX Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
MissionsMigration vers le cloud privé d'une grande institution bancaire Setup/migration des transferts de fichiers Projets de migration d'infrastructure (OS, bases de données, middleware, …) Setup, contrôle et standardisation du monitoring des applications Mise en place de KPIs Maintenance et développement de scripts en python/bash Capacity Management L3 Incident Management Problem Management Expérience dans l'environnement du service11+ ans Responsabilités clésDesign, management et administration des systèmes de gestion de bases de données Assurer la cohérence, la qualité, la sécurité et l'accessibilité permanente de l'information
Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities Assess business requirements and provide development estimates. Translate user requirements to user stories and technical task. Work closely with BA and QA teams to deliver fit for purpose technical solutions. Deliver quality code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of the team Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience A degree in Information Technology or equivalent. Experience required to successfully perform the role: Experience of working in a regulated environment, ideally Financial Services Senior level analyst developer/Team Leader Experience of / Aspire to leading support/development teams Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. Knowledge, technical skills and expertise Java Calypso API Oracle DBMS Calypso V14 or later CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.
Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities Assess business requirements and provide development estimates. Translate user requirements to user stories and technical task. Work closely with BA and QA teams to deliver fit for purpose technical solutions. Deliver quality code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of the team Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience A degree in Information Technology or equivalent. Experience required to successfully perform the role: Experience of working in a regulated environment, ideally Financial Services Senior level analyst developer/Team Leader Experience of / Aspire to leading support/development teams Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. Knowledge, technical skills and expertise Java Calypso API Oracle DBMS Calypso V14 or later CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.
