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Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Contexte de la mission : Viveris accompagne ses clients dans la conception et le développement de systèmes embarqués critiques à forte contrainte technologique, notamment dans le secteur spatial. Dans ce cadre, nous recherchons un Ingénieur Linux embarqué pour intervenir sur des plateformes Xilinx Versal.Vous participerez au portage, à l'intégration et au durcissement d'un Linux embarqué sur du matériel spécifique (non COTS), dans un environnement à fortes exigences de sûreté et de fiabilité. Intégré au sein d'une équipe logicielle, vous interviendrez en lien étroit avec les équipes hardware et architecture système. Responsabilités : - Porter et intégrer un Linux embarqué sur des plateformes Xilinx Versal ; - Configurer et maintenir les environnements Yocto / Buildroot ; - Adapter le kernel, les drivers et le device tree au matériel cible ; - Participer au durcissement et à l'optimisation du système (sécurité, performances, empreinte mémoire) ; - Collaborer avec les équipes HW / FPGA pour l'intégration système ; - Contribuer aux phases de validation, qualification et documentation technique.

Contexte de la mission : Viveris accompagne ses clients industriels dans la conception, le développement et l'intégration de systèmes embarqués et de solutions électroniques à forte valeur ajoutée, notamment dans des environnements technologiques exigeants. Dans ce cadre, nous recherchons un ingénieur hardware senior Digital IC. Il participera au développement de processeurs RISC-V haute performance et de solutions SoC avancées. Intégré au sein de l'équipe digitale, vous travaillez en étroite collaboration avec les architectes systèmes et l'équipe mixed-signal. Vous êtes directement rattaché au Directeur Technique. Responsabilités : - Participer à l'architecture et à la conception de systèmes embarqués avancés et de solutions SoC haute performance ; - Développer des modules complexes de type IP en respectant les méthodologies de conception de l'entreprise ; - Prendre en charge le flux de conception, de la spécification au codage RTL, puis à la simulation, la synthèse et les tests ; - Collaborer au développement d'applications logicielles embarquées pour les benchmarks, les tests et les démonstrateurs.

Contexte de la mission : Viveris accompagne ses clients dans la conception et le développement de systèmes embarqués critiques à forte contrainte technologique, notamment dans le secteur spatial. Dans ce cadre, nous recherchons un Ingénieur IVVQM (Manager) pour piloter et contribuer aux activités de validation du logiciel embarqué d'un satellite. Vous interviendrez à la fois sur des activités opérationnelles IVV et sur le pilotage des activités de validation, en lien avec les équipes projet. Intégré au sein d'une équipe pluridisciplinaire, vous serez un acteur clé de la stratégie IVV et garant de la qualité des livrables. Responsabilités : - Définir, piloter et suivre la stratégie IVV en coordination avec les parties prenantes (logiciel, système, hardware) ; - Encadrer et accompagner l'équipe IVV (répartition des tâches, suivi des activités, montée en compétence) ; - Participer aux activités opérationnelles : intégration logicielle (BSW, drivers), rédaction et exécution des tests ; - Superviser la validation des images Yocto et des performances système ; - Analyser les résultats de tests, piloter le suivi des anomalies et assurer le reporting ; - Organiser et piloter les campagnes de tests (validation, non-régression) ; - Garantir la traçabilité des exigences, la qualité des livrables et la documentation associée.

IT Asset Management (ITAM) Architect - Remote - Outside IR35 You will act as the technical authority for IT Asset Management, designing scalable solutions across Hardware Asset Management (HAM), Software Asset Management (SAM), Cloud Asset Management, CMDB, and ServiceNow platforms. The position is ideal for an experienced ITAM Architect with strong ServiceNow, enterprise architecture, governance, and asset lifecycle management expertise. IT Asset Management (ITAM) Architect Responsibilities Define and maintain the enterprise IT Asset Management strategy and roadmap. Design target operating models for Hardware Asset Management (HAM), Software Asset Management (SAM), and Cloud Asset Management. Lead the architecture and governance of ServiceNow ITAM solutions, including HAM Pro, SAM Pro, CMDB, Discovery, and ITSM integrations. Design scalable integrations between asset repositories, procurement systems, ERP platforms, cloud platforms, and discovery tools. Govern the complete lifecycle of hardware, software, and cloud assets from procurement through to retirement and disposal. Define software licensing strategies, entitlement management, licence optimisation, and compliance processes. Develop governance frameworks, policies, standards, KPIs, reporting, and audit controls. Support software vendor audits and asset compliance initiatives. Collaborate with Infrastructure, Security, Procurement, Finance, Enterprise Architecture, and Service Management teams. Produce architecture documentation, operating models, solution blueprints, and integration designs. IT Asset Management (ITAM) Architect Skills and Experience Significant experience in IT Asset Management (ITAM) architecture and governance. Strong hands-on experience with ServiceNow HAM Pro, ServiceNow SAM Pro, CMDB, Discovery, and ITSM. Experience designing enterprise ITAM operating models and governance frameworks. Strong understanding of Hardware Asset Management (HAM), Software Asset Management (SAM), Cloud Asset Management, and Configuration Management. Experience integrating ITAM platforms with procurement, ERP, finance, cloud, and discovery platforms. Knowledge of Microsoft Azure, AWS, and Google Cloud environments. Strong understanding of software licensing models including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and IT Asset Management best practices. Strong stakeholder engagement, workshop facilitation, leadership, and communication skills. Experience producing enterprise architecture documentation, solution blueprints, and governance standards. ITIL Foundation certification required. ServiceNow Certified Implementation Specialist (HAM Pro and/or SAM Pro), TOGAF, IAITAM, or similar certifications would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Contexte de la mission : Viveris accompagne un de ses clients, acteur international de référence dans les solutions de comptage intelligent (électricité, gaz, eau, chaleur), qui conçoit, fabrique et déploie des solutions de comptage électrique communicant pour les opérateurs d'énergie et les gestionnaires de réseaux, en France et à l'international.Dans ce cadre, nous recherchons un ingénieur électronique pour prendre en main la conception et le développement des cartes électroniques de Data Concentrateurs à destination du marché Français. Vos responsabilités : Intégré(e) au service Eau, Energie, Gaz vous participez au développement des Data concentrateurs, au profit de l'équipe en charge des études hardware. Vos principales missions incluent : - Rédaction des spécifications pour la conception des cartes électroniques, - Justification de la conception électronique des cartes, - Réalisation des schémas électronique des cartes, - Suivi du routage, - Rédaction de dossier de définition de la carte électronique.

Contexte de la mission : Viveris apporte son expertise à ses clients pour la conception et la production d'équipements de pointe destinés au secteur de la Défense/ Aéronautique. Dans ce cadre, nous recherchons un ingénieur en électronique. Vous occuperez un rôle central dans le processus de développement, de maintenance et d'amélioration continue des systèmes électroniques embarqués de notre client du secteur Défense/ Aéronautique. Vous ferez partie intégrante de l'équipe Hardware et travaillerez en étroite collaboration avec le responsable du département HW, ainsi qu'avec d'autres experts techniques. Responsabilités : - Concevoir, développer et tester des systèmes électroniques embarqués ; - Assurer la conformité aux normes de sécurité militaire & aéronautique ; - Créer et maintenir les bancs de tests opérationnels ; - Rédiger les rapports d'essais.

IT Technician Bridgend £28,000 - £31,000 + Development + Progression + Holidays + Pension 6-Month Fixed-Term Contract - Immediate Start Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment? Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment. This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area. In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms. This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities. THE ROLE: * Providing first-line support for hardware, software and network-related issues * Managing helpdesk tickets and completing tasks within agreed SLA timeframes * Building, configuring and installing PCs, laptops and software applications * Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace * Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks * Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform THE PERSON: * IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent * Experience providing IT support or a strong interest in developing within the IT sector * Familiarity with hardware, software and basic network troubleshooting * Highly organised with strong problem-solving and workload-management skills * Comfortable working independently while being supported by the wider Cardiff-based team * Customer-focused with a professional and approachable manner Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.