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À propos du posteDans le cadre d'un projet ServiceNow à forte dimension métier, nous recherchons un Consultant ServiceNow Technico-Fonctionnel spécialisé en Customer Service Management (CSM). Vous interviendrez à l'interface entre les équipes Relation Client, Support, Opérations et IT, afin de concevoir, paramétrer et faire évoluer les processus de gestion du service client dans ServiceNow. Votre rôle sera essentiel pour traduire les enjeux métier en solutions ServiceNow performantes, maintenables et évolutives, tout en accompagnant les équipes dans l'adoption de la plateforme. Vos principales missionsAnimer des ateliers avec les équipes métier, Support et IT afin d'identifier et formaliser les besoins. Recueillir, analyser et challenger les besoins fonctionnels. Traduire les exigences métier en solutions ServiceNow adaptées. Concevoir et paramétrer les workflows et processus liés au CSM. Rédiger les User Stories, spécifications fonctionnelles et autres livrables projet. Participer à la conception, à la configuration et à l'évolution de la plateforme. Contribuer aux phases de tests, de recette et de mise en production. Accompagner les utilisateurs et les équipes techniques dans la prise en main des solutions. Participer à l'amélioration continue des processus de gestion de la relation client. Périmètre fonctionnelVous serez amené(e) à intervenir sur différents domaines de ServiceNow Customer Service Management, notamment : Case Management : création, qualification, affectation et suivi des demandes clients. Gestion des comptes, contacts et relations clients. Gestion des entitlements, contrats et niveaux de service. Définition et paramétrage des SLA, priorités et règles d'escalade. Conception et évolution des portails et espaces self-service clients. Knowledge Management et capitalisation des solutions. Routage et affectation des demandes vers les équipes compétentes. Gestion des interactions omnicanales et des parcours clients. Automatisation des processus de traitement et de résolution. Intégration avec les processus ITSM et les équipes techniques. Mise en place de reporting, tableaux de bord et indicateurs de qualité de service.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Pour la branche immobilière d'une grande banque française, nous recherchons plusieurs profils juridiques afin d'accompagner une mission de remédiation des mandats et contrats des entités de services Property Management et Advisory. Les consultants interviendront notamment sur le traitement des avenants et des négociations contractuelles, avec pour objectif d'informer les tiers concernés et, le cas échéant, d'acter leur consentement. Les travaux débuteront par la gestion des renouvellements des engagements ainsi que par l'accompagnement des assemblées générales de copropriétés.

Expert Technique ServiceNow CSM ProContexte Dans le cadre d'un programme stratégique de transformation CRM pour l'un de nos clients grands comptes du secteur de la protection sociale, nous recherchons plusieurs Experts Techniques ServiceNow CSM Pro afin de renforcer un Centre de Compétence en cours de constitution. Le programme vise à remplacer un CRM historique par ServiceNow CSM Pro et à construire une solution de gestion de la relation client à grande échelle. Profil recherché Nous recherchons des consultants seniors disposant d'une expérience significative sur ServiceNow CSM (Customer Service Management). Compétences attendues ServiceNow CSM / Customer Service Management Case Management Customer Portal / Service Portal Agent Workspace UI Builder Flow Designer IntegrationHub API REST / SOAP Knowledge Management Virtual Agent Now Assist Architecture fonctionnelle et technique Animation d'ateliers métiers Conception de solutions Rédaction et validation des User Stories Approche OOTB (Out Of The Box) Transfert de compétences Expérience souhaitée Participation à des projets de déploiement ou de transformation CRM basés sur ServiceNow CSM Expérience sur des portails clients à forte volumétrie Expérience sur des environnements complexes nécessitant de nombreuses intégrations SI Expérience de travail au sein d'un Centre de Compétence ou d'une équipe Build ServiceNow Environnements particulièrement appréciés Une expérience au sein de l'un des environnements suivants constituera un véritable atout : AIFE / Chorus Pro ODIGO RATP EDF Crédit Agricole Payment Services CNAF Orange Business Services Thales Région Île-de-France Grandes plateformes ServiceNow CSM Nature de la mission Le consultant interviendra notamment sur : les ateliers de conception ; la définition des processus métiers ; le paramétrage de ServiceNow CSM Pro ; les intégrations SI ; les workflows et automatisations ; l'accompagnement des équipes métiers ; la montée en compétence du Centre de Compétence interne. Informations pratiques Démarrage : ASAP Durée : Longue visibilité (2 ans minimum) Localisation : Paris Présence sur site : minimum 3 jours par semaine Télétravail : partiel Éléments attendus pour chaque candidature Goals and deliverables Nature de la mission Le consultant interviendra notamment sur : les ateliers de conception ; la définition des processus métiers ; le paramétrage de ServiceNow CSM Pro ; les intégrations SI ; les workflows et automatisations ; l'accompagnement des équipes métiers ; la montée en compétence du Centre de Compétence interne. Informations pratiques

Au sein de l'entité en charge de toute la production réseau/sécurité du groupe, au sein d'une équipe orientée Incident Management / Service Delivery Management, nous recherchons un profil disposant d'un background technique réseau, pour assurer différentes missions : Suivi des KPI de l'équipe Support Telecom Réseau N2 en charge des incidents Network (de bout-en-bout) ; réponds aux sujets de RUN dont le Delivery à la charge pour le Domaine (Problèmes, escalades, ...) ; conduite des projets d'amélioration interne TS3 ; et contribue aux sujets de conformité au sein du Network (en collaboration avec l'équipe sécurité). Assurer le suivi des incidents avec les différents prestataires / partenaires / constructeurs. Point de contact en cas d'escalade ou de traitement des urgences Network. Contrôler la compliance des Assets Telecom Réseau au sein du parc et traiter les déviations avec les différents acteurs.

Pour un grand acteur des services financiers, nous recherchons un(e) Business Analyst pour accompagner des projets de transformation IT dans un environnement Securities Services / Asset Management. 🎯 Objectif : accompagner les métiers dans l'évolution de leurs processus et applications liés aux activités titres, à la gestion d'actifs et aux opérations Front-to-Back. 🚀 Vos missions ✔️ Recueillir et formaliser les besoins des équipes métiers ✔️ Analyser les processus liés aux activités Securities / Asset Management ✔️ Participer aux projets d'évolution des applications métiers ✔️ Rédiger les spécifications fonctionnelles et user stories ✔️ Assurer l'interface entre utilisateurs et équipes IT ✔️ Préparer et réaliser les campagnes de tests / UAT ✔️ Participer à l'analyse et au suivi des anomalies ✔️ Accompagner les utilisateurs dans la conduite du changement

Localisation : Île-de-France – mode hybride Démarrage : Dès que possible Durée : Mission longue durée, renouvelable par phases Langues : Anglais courant indispensable Déplacements : Déplacements ponctuels possibles en France et à l'international Contexte Dans le cadre d'un programme majeur de transformation de son organisation Information & Cyber Security, notre client recherche un Operating Model Transition Lead pour piloter la mise en œuvre opérationnelle d'un nouveau Target Operating Model. Le modèle cible ayant déjà été défini, l'enjeu est désormais de passer de la conception à l'exécution : structurer la feuille de route, coordonner les différents chantiers, accompagner la transformation des équipes et des services, et mettre en place les nouvelles capacités de delivery, notamment offshore et nearshore. Il s'agit d'un rôle très opérationnel et orienté delivery, nécessitant autonomie, pragmatisme et capacité à créer de la structure dans un environnement en transformation. Missions principales 1. Déploiement du Target Operating Model Construire et maintenir la roadmap globale de transition. Coordonner les différents workstreams et leurs interdépendances. Assurer l'alignement entre organisation, services, workforce planning et recrutement. Piloter l'adoption du nouveau modèle auprès des équipes globales et régionales. Mettre en place les mécanismes de gouvernance, de reporting et de pilotage de la performance. 2. Service Catalogue & Service Management Définir, structurer et opérationnaliser le catalogue de services Cyber. Accompagner la mise en place des rôles de service ownership et des processus de gouvernance. Développer les approches de sizing, capacity planning et demand management. Favoriser la standardisation et l'adoption des services. Piloter la transition des services vers le modèle cible. 3. Workforce Transition & Change Management Accompagner les évolutions organisationnelles et les transitions de workforce. Réaliser le mapping entre organisation actuelle et organisation cible. Coordonner les plans de transition avec les équipes RH et les parties prenantes métier. Contribuer à la communication, à l'engagement des parties prenantes et à la conduite du changement. Accompagner l'adoption des nouveaux modes de fonctionnement. 4. Shared Services, Offshore & Nearshore Participer à la mise en place et à l'intégration de capacités de delivery offshore et nearshore. Piloter les transitions et migrations de services. Définir les processus opérationnels, modèles de collaboration et mécanismes de gouvernance. Suivre l'avancement des transitions et lever les points de blocage. Assurer l'intégration des équipes offshore/nearshore dans l'organisation opérationnelle. 5. Recruitment & Organisation Build Définir les fiches de postes et profils nécessaires à l'organisation cible. Participer au screening, aux entretiens et aux processus de recrutement. Coordonner les plans de recrutement sur les différents périmètres géographiques. 6. Programme Governance Piloter les plans d'action, jalons, dépendances, risques et points de blocage. Assurer le suivi budgétaire et contribuer au pilotage du business case. Coordonner les interactions avec les fonctions RH, Achats, Juridique, Finance et les fournisseurs externes. Produire des reportings synthétiques à destination du management. Identifier et escalader les risques et décisions nécessaires. Expériences recherchées Une expérience significative sur plusieurs des domaines suivants est attendue : Transformation d'entreprise ou transformation IT. Mise en œuvre de Target Operating Models. Transformation organisationnelle et workforce transition. Shared Services / Global Business Services (GBS). Service Management et mise en place de Service Catalogues. Transition, migration, outsourcing ou offshoring. Mise en place ou développement de capacités offshore / nearshore. Workforce planning et organisational design. Programme management et gouvernance. Transformation menée dans un environnement de conseil. Une expérience dans les environnements Cybersecurity, IT Operations, Technology, Digital Transformation ou Shared Services constitue un réel avantage. Compétences indispensables Solide expérience en transformation et conduite du changement. Forte capacité d'exécution et de pilotage opérationnel. Capacité à structurer un environnement complexe ou encore immature. Excellente gestion des parties prenantes, y compris auprès de profils exécutifs. Capacité à coordonner plusieurs workstreams simultanément. Excellentes capacités de communication, facilitation et influence. Forte autonomie et sens des responsabilités. Esprit pragmatique et orienté résultats. Capacité à prendre des décisions et à débloquer rapidement les situations. Aisance dans des environnements internationaux et multiculturels. Anglais courant indispensable. Le candidat devra être capable de produire lui-même les livrables, tout en mobilisant et en coordonnant des interlocuteurs issus de différentes régions, fonctions et équipes. Livrables attendus Le consultant contribuera notamment à : La mise en œuvre du nouveau Global Information & Cyber Security Operating Model. La définition et l'adoption d'un Cyber Security Service Catalogue standardisé. La mise en place de capacités de delivery offshore et nearshore. La réalisation des transitions organisationnelles et workforce. La mise en œuvre des plans de recrutement. La transition des services vers le modèle opérationnel cible. La mise en place des mécanismes de gouvernance et de reporting. La documentation et le transfert des processus vers les équipes internes. Profil cible : Transformation Lead / Operating Model Lead / Transition Lead / Transformation Manager / Senior Consultant – Operating Model & Organisation / Cyber Transformation.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Our client requires an Optimisation & Governance Consultant - NER AS3 as soon as possible until 30/10/2026 require high level of written and spoken England and Dutch. START: AS SOON AS POSSIBLE END DATE: 30/10/26 RATE: €400 - €450 PER DAY LOCATION: NETHERLANDS HOURS: 24-32 HOURS PER WEEK Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels * Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities * Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues * Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value * Assist the client's procurement departments in the management of contracts * Keep track of maintenance and support renewals and ensure these are managed and processed prior to their expiration date * Identify, validate and present cost saving, cost avoidance and optimisation opportunities related to renewals, software license purchases, contracts and services * Deliver projects or workstreams as a consultant, taking ownership of defined deliverables, timelines, stakeholder communication, risks and quality assurance * Build and maintain strong relationships with SLS Consultants, Local Account Sales Teams, vendors and client stakeholders, supporting collaboration across commercial, operational and technical teams Skills / knowledge / Experience required: * Typically 3+ years of relevant experience in Software Procurement Services, Software Asset Management, IT service delivery, licensing operations, sales operations or a comparable client-facing consulting environment * Strong business acumen with the ability to understand client objectives, identify commercial impact and translate operational insights into practical recommendations * Confident user of Microsoft 365 applications, especially Excel, Word, PowerPoint, Outlook and Teams, with the ability to prepare clear analysis, reports and client-facing materials * Solid understanding of software licensing, procurement processes, contract lifecycle management, service management principles and Software Asset Management concepts * Experience working with enterprise clients, managing expectations, handling escalations and communicating confidently with operational, commercial and senior stakeholders * High level of written and spoken English next to Dutch language * Structured, process-driven and analytical approach, with the ability to investigate complex issues, identify root causes and propose sustainable improvements * Excellent collaboration skills with the ability to work independently, lead by example and support colleagues across multi-country or matrix teams * Strong service and commercial orientation, with a clear focus on client value, service quality, operational efficiency and measurable outcomes LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Chez Tenexa, ESN spécialisée dans l'IT, nous accompagnons nos clients sur des projets à forte valeur ajoutée en plaçant l'expertise et l'humain au cœur de nos interventions. Dans le cadre de notre développement, nous recherchons un(e) Ingénieur(e) Commercial(e) pour rejoindre notre division spécialisée ITSM (IT Service Management) et développer notre activité autour de ces solutions et services. Vos missions Votre rôle sera de développer votre portefeuille clients, aussi bien en new business que sur des comptes existants. Au quotidien, vous serez amené(e) à : Prospecter et développer des relations auprès des DSI, équipes support, production IT et exploitation Identifier de nouvelles opportunités autour de la gestion des services IT, de l'automatisation des processus support et de la modernisation des outils ITSM Promouvoir nos offres de solutions et de services ITSM (implémentation, intégration, accompagnement au changement, TMA) Construire et piloter votre pipe commercial Comprendre les enjeux de vos clients et construire les solutions avec nos équipes techniques et avant-vente Gérer l'ensemble du cycle de vente : qualification, réponse aux appels d'offres, négociation et closing Fidéliser et développer votre portefeuille existant en identifiant de nouvelles opportunités Collaborer avec nos consultants, équipes avant-vente et partenaires éditeurs (EasyVista, Matrix42, BMC, etc.)

Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites.

At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you'll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You'll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You'll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development. This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

2nd/3rd Line Infrastructure Engineer MoD Corsham Role Summary This role provides for the advanced operational support, maintenance and development of a secure MoD platform, working as part of a team based at MoD Corsham. The position involves working across a complex technical estate to ensure platform availability and resilience, while supporting change and continuous service improvement. The role requires DV clearance and sole UK nationality. Key Responsibilities The Infrastructure Engineer will be expected to provide technical support to incident, problem and change management across production and non production environments. . Administer Windows based systems, including patching and configuration management. . Support Citrix and virtualised platforms such as VMWare vSphere and vRealize Automation. . Monitor and maintain system health using tools including SCOM and other enterprise monitoring solutions. . Collaborate with adjacent teams (e.g, Application Support Provider, IaaS provider) to provide reliable, resilient and secure services. . Conduct root cause analysis and the resolution of complex platform issues. Essential Skills and Background Experience in 2nd/3rd line engineering roles within secure Defence environments. . Highly proficient in Windows Server administration, and familiar with SCOM and MECM. . Experienced in the deployment and support of VMWare and Citrix solutions. . Hands on experience with Ansible for automation and configuration management. Desirable Skills . Proficiency with Linux (RHEL/CentOS) in the support context. . Familiarity with Trend, Nessus or similar security tooling. . Knowledge of backup and DPKI solutions. . Awareness of trust relationships and secure enterprise architectures. . Prior experience working with Defence Digital and knowledge of policies including JSP453. . Prior experience delivering support within an ITIL based service management model. . Certifications including Citrix Virtual Apps and Desktops Advanced Administration.

ContexteLe bénéficiaire souhaite une prestation d'accompagnement dans l'objectif d'assurer la mise en œuvre d'un service de contract management et de software asset management, dans le cadre de certains contrats logiciels. MissionsResponsabilité du processus pour gérer les nouveaux besoins logiciels pour le périmètre confié Point de contact unique dans le groupe pour la captation, chiffrage et validation des nouveaux besoins des métiers Capacité d'analyse critique de contrats logiciels Provisionnement des clés de licences pour le métier dans le portail éditeur Gestion des accès aux portails éditeur Gestion de la facturation interne : actualisation annuelle des factures métiers suite aux nouveaux besoins, transferts et achats réalisés

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Backup Engineer Location: Work from home / Telford Duration: 6 months initially This senior-level role sits within a Backup team responsible for the provision of Managed Service & Project activities. The team provides support to the Backup solutions on the Live, Development & Test environments as well as performing all Change & Project work. The successful candidate will be responsible for supporting Backup technologies including Veritas NetBackup. In addition there will be a considerable amount of migration / transformation Project work, some of which may be out of hours. * At least 5-10 years' experience of supporting (2nd to 3rd Line) backups of servers and virtual payloads. * Good knowledge of backup and restore technologies. * Strong teamwork and interpersonal communication. * Have a proven problem solving ability. * Proactive approach to personal workload management. * Awareness of the ITIL Service Management framework and specifically incident and change management. * Use and support of Veritas NetBackup software and storage appliances. * Use and support of backups in a VMWare environment. * General knowledge of supporting backups on various server operating systems - Windows, Linux (RHEL & SLES), AIX and Solaris LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.