Trouvez votre prochaine offre d’emploi ou de mission freelance Managed Service Provider (MSP)

Dans un contexte de réorganisation et de déménagement, notre client souhaite mener une étude visant à repenser et structurer la gestion documentaire de sa sous-direction. Une nouvelle cellule dédiée à la Qualité et à l'Amélioration Continue des projets SI doit notamment être créée. Dans ce cadre, une prestation d'audit est lancée afin d'identifier les besoins des différents bureaux et d'évaluer les solutions de Gestion Électronique Documentaire (GED) susceptibles d'y répondre. Nous recherchons un Auditeur GED Expert, qui interviendra en binôme avec un Chef de Projet. Vos principales missions seront : Réaliser un audit auprès des différents bureaux de la sous-direction. Recueillir, analyser et formaliser les usages et besoins en matière de gestion documentaire. Identifier les problématiques liées aux outils, processus, stockage, partage, classement et gestion des documents. Formaliser une expression de besoins consolidée. Analyser l'organisation cible et prendre en compte la création de la nouvelle cellule Qualité / Amélioration Continue. Définir les besoins fonctionnels attendus d'un futur outil GED / édition documentaire. Réaliser une étude comparative des solutions GED disponibles sur le marché. Challenger les différentes solutions au regard des besoins fonctionnels, organisationnels et SI identifiés. Définir des critères objectifs d'évaluation et de sélection des solutions. Identifier les avantages, limites, risques et contraintes des différentes options. Formuler des recommandations argumentées sur les solutions et scénarios les plus adaptés. Contribuer à la restitution des conclusions auprès des différentes parties prenantes. La prestation est réalisée au forfait et conditionnée à l'atteinte des résultats attendus, avec production de livrables formalisant l'audit, l'expression de besoins, l'étude du marché et les recommandations.

Rattaché·e à la Direction Commerciale, le/la Business Development Manager Cybersécurité MSP est responsable de la définition et du déploiement de la stratégie de développement de son portefeuille d'activités. À ce titre, vos principales responsabilités sont : Définir et mettre en œuvre la stratégie de croissance de l'activité ; Développer le chiffre d'affaires et la rentabilité auprès du réseau de partenaires ; Construire et piloter le business plan annuel ainsi que les indicateurs de performance ; Identifier, recruter et accompagner de nouveaux partenaires ; Fidéliser les partenaires stratégiques grâce à des plans d'actions adaptés ; Développer des relations durables avec les interlocuteurs clés des éditeurs ; Négocier les programmes commerciaux, budgets et opérations marketing ; Accompagner les équipes commerciales dans le développement des opportunités ; Collaborer étroitement avec les équipes commerciales, marketing et avant-vente ; Participer aux rendez-vous clients et aux projets stratégiques ; Contribuer au développement des offres de cybersécurité, de sauvegarde, de supervision et de services managés ; Organiser et participer à des événements, salons professionnels et webinaires ; Assurer une veille marché et technologique permanente ; CDI Localisation : Boulogne-Billancourt (92) Rémunération cible : environ 80 K€ bruts annuels Fixe entre 50 K€ et 60 K€ bruts annuels Variable de 10 K€ à 20 K€ bruts annuels Remboursement des frais professionnels Déplacements réguliers auprès des partenaires Environnement dynamique sur un marché en forte croissance

Lieu : Puteaux Durée : 6 mois renouvelables Profil senior, environnement AGILE, expérience gestion de projet cloud, et AWS Parle anglais : lu, écrit, parlé CONSULTATION FOURNISSEUR Responsable Programme SLD Move To Cloud Objet de la mission L'organisation souhaite sélectionner un prestataire pour assurer le rôle de Responsable du Programme SLD Move To Cloud. La mission consiste à piloter et coordonner l'ensemble du programme de migration des applications vers AWS sur les exercices 2026 et 2027 afin de garantir l'atteinte des objectifs de transformation, le respect des engagements de planning, la maîtrise des risques et l'adhérence aux standards définis par le Cloud Center of Excellence (CCOE). Objectifs de la mission Le prestataire devra : Gouvernance Programme Mettre en place et animer la gouvernance du programme. Organiser les COPROJ et COPIL. Produire les tableaux de bord exécutifs. Préparer les décisions d'arbitrage. Pilotage de la roadmap Consolider la roadmap globale de migration. Garantir la cohérence des plannings. Identifier les dérives. Proposer les actions correctives. Maintenir la trajectoire 2026-2027. Pilotage du portefeuille applicatif Assurer le suivi des applications candidate à la migration. Qualifier les dépendances. Identifier les applications à risque. Piloter les décisions de replanification. Pilotage des risques Construire et maintenir la cartographie des risques. Mettre en œuvre les plans de remédiation. Escalader les points bloquants. Coordination transverse Synchroniser les équipes Infrastructure. Synchroniser les équipes Architecture. Synchroniser les équipes Cloud. Synchroniser les responsables applicatifs. Assurer la cohérence des travaux externes. Pilotage budgétaire Suivre les coûts du programme. Suivre les gains attendus. Assurer la cohérence du business case. Livrables attendus Livrables permanents Roadmap consolidée Move To Cloud. Planning directeur. Tableau de bord programme. Portefeuille applicatif. Cartographie des dépendances. Cartographie des risques. Registre des arbitrages. Reporting mensuel. Livrables exécutifs Support COPIL. Support COMEX. Support CODIR. Synthèse des risques et décisions. Livrables de pilotage Macro-planning 2026-2027. Indicateurs d'avancement. Rapport d'alerte. Plan d'accélération si nécessaire. KPI de réussite Le prestataire devra proposer et suivre a minima : Exécution % applications migrées vs cible. Respect du planning. Respect des jalons. Qualité Taux de migration réussie. Nombre de retours arrière. Nombre d'incidents majeurs post-migration. Risques Nombre de risques ouverts. Nombre de risques critiques. Délai moyen de résolution. Valeur Réduction de l'hébergement on premise. Réduction des réinvestissements datacenter. Avancement du business case. Références obligatoires Le fournisseur devra présenter : Au moins 3 programmes de migration cloud significatifs. Au moins un programme dépassant 200 applications. Au moins une référence banque ou assurance. Au moins une mission menée en environnement AWS.

Dans le cadre du renforcement d'une équipe Workplace Management chez un client grand compte international, nous recherchons un Ingénieur Workplace confirmé. Le consultant intégrera l'équipe en charge du socle poste de travail et de l'expérience utilisateur, avec une composante forte d'administration Nexthink. Activités principales : Conception, maintenance et évolution des socles OS (Windows 10/11) via Microsoft Intune / Windows Autopilot Déploiement et mise à jour des configurations de postes (Intune / Autopilot) Définition des GPO et des stratégies de configuration Intune Packaging applicatif : création et maintenance de packages MSI/setup/MSP, custom actions, analyse d'interdépendances et gestion des conflits Scripts d'installation / désinstallation via PowerShell App Deployment Toolkit Homologation et tests des nouveaux périphériques Sécurisation du poste de travail (patch management, antivirus, chiffrement) Administration Nexthink (activité majeure) : détection d'anomalies, remédiations, remote actions, dashboards, campagnes Support niveau 2 et 3 sur les problématiques système Rédaction de la documentation technique : dossiers d'architecture, cahiers des charges, procédures, documents d'exploitation Veille technologique, analyse d'impact et propositions d'amélioration continue

Job Title: Projects Administrator Location: Based in Pencoed or we are open to candidates working at our St Asaph office Salary: £28,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects administrator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: We're looking for a highly accurate individual with a keen eye for detail who enjoys a fast pace of work. You will play a key role in supporting our Engineers ensuring the smooth delivery of installations from start to finish. Excellent communication is essential as you'll need to communicate with internal and external stakeholders. You'll also be responsible for coordinating stock and documentation as well as managing engineers' diaries to schedule installations. Day-to-day activities include: Raising and managing purchase orders, ensuring stock is tracked and allocated to the correct projects Answering incoming calls to the Projects queue Managing all incoming and outgoing stock Coordinating engineer documentation - permits, job packs and completion photos Scheduling engineers' diaries and allocating resources across projects Working closely with the Billing and Finance team to meet strict invoicing deadlines and ensure all financial documentation is accurate and submitted on time Scheduling deliveries and site access for Engineering Providing day-to-day administrative support to the Projects Team Managers Skills / Experience: Microsoft office including Excel - knowledge of analysing data and Excel functions Previous use of CRM/PSA software Experience in a similar role within the data cabling, IT or telecoms industry (preferred) Stock management Benefits: Opportunities for professional growth and development. Staff Share Equity Scheme - your piece of the "Purple Pie" 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Your birthday off Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Project Operations Administrator, MSP Projects & Logistics Administrator, IT Project Coordinator, MSP Project Coordinator may also be considered for this role.

ERP Finance Systems Implementation Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.

ERP Finance Systems Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.

Enterprise Data Migration Project Manager Our Client is commencing a new phase of software and technology. They require an expert Enterprise Data Manager with at least 5 to 10 years extensive knowledge of data, data migration and data implementation. The following are aspects of the project and the technical skills required: Discovery and documentation of the 'as-is' enterprise data architecture, flows and processes for the global organisation Development and documentation of options for the proposed 'to-be' enterprise data architecture, flows and processes for the global organisation that are in line with industry best practice. Identify & document the gaps required to bridge the as-is and to-be models Set up and lead the programmes for Enterprise Data Foundations and Enterprise Data Integration through establishing scope, deliverables, timescales, tools, teams and budget required for success Develop the BAU tools, processes, teams and governance required to effectively manage the creation, movement and management of data on an ongoing basis for the organisation Qualified data architect in TOGAF 9.x or equivalent Qualified project manager in Prince2, PMP, MSP, Agile or equivalent 5-10 years of multiple Data Migration assignments for complex global organisations 3-5 years of Enterprise Data Management assignments for complex global organisations In-depth knowledge of Data Migration processes and toolsets In-depth knowledge of Data Integration toolsets, their implementation and operation In-depth knowledge of Enterprise Data architectures and their optimisation In-depth knowledge of MS Office toolset including Excel to an Advanced level Highly numerate and data oriented with a critical eye for detail and accuracy Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements Confidence and judgement to plan and accomplish goals Translate business/operational requirements into effective and efficient systems solutions Ability to manage conflicting priorities/complex workload Good communication skills Based in Milton Keynes, this role may require occasional travel to other sites including overseas Please send your CV to us in Word format along with your daily rate and availability.

Senior Wireless Network Engineer £50,000 - £60,000 + Up to 10 Additional Paid Days Off, 5 Paid Charity Days, Private Medical and Dental Options, Gym Membership, Enhanced Pension, Family Leave, Subsidised Restaurant, Free Parking and More Farnborough, Hampshire - Office-Based Initially, With Hybrid Working Available After Six Months Are you an experienced Wireless Network Engineer with a background in Wi-Fi surveying, design and troubleshooting, looking to take technical ownership within a growing network team? This is an excellent opportunity to join an award-winning connectivity provider that has been recognised as a Great Place to Work for five consecutive years. You will work with modern wireless technologies across complex customer environments while benefiting from extensive training, varied projects and an outstanding benefits package. In this role, you will act as the senior escalation point within a fast-paced NOC while also delivering professional services across customer sites. You will survey, design, deploy and optimise enterprise wireless networks, resolve complex incidents and help develop the technical capability of more junior engineers. The position offers genuine variety between NOC support, wireless consultancy and project delivery. You could be troubleshooting a complex Wi-Fi issue remotely, producing an Ekahau survey and network design, or attending a customer site to support an installation, upgrade or migration. Candidates at the top end of the salary range will ideally be capable of independently delivering wireless surveys and designs, leading complex incident resolution and providing technical guidance to customers and colleagues. The Role: *Act as the senior escalation point for complex network and wireless incidents *Survey, design, deploy and optimise enterprise Wi-Fi solutions *Produce heatmaps, survey reports, network designs and technical documentation *Deliver customer projects including installations, upgrades and migrations *Mentor junior engineers and support routing, switching and wider network infrastructure The Person: *Strong commercial experience surveying, designing and troubleshooting enterprise Wi-Fi *Experience with Ekahau or another recognised wireless survey platform *Exposure to Aruba, Ruckus, Meraki, Cambium, Siklu or similar technologies *CCNA-level networking knowledge, with a current certification strongly preferred *Previous NOC or MSP experience with strong customer-facing communication skills Applicants must be able to commute to Farnborough five days per week for the first six months and travel to customer sites when required. Full UK right to work and at least five years' continuous UK residency are also required. Reference Number: BBBH278871 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH277133 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Regional Deployment Lead Rate - Negotiable Duration - 12 months Remote Overview We are seeking a Regional Deployment Lead to drive the successful delivery of projects, system implementations, and transformation initiatives across the region. You will be responsible for planning and coordinating deployments, managing stakeholders, mitigating risks, and ensuring business readiness while maintaining operational continuity. Key Responsibilities Lead end-to-end deployment and implementation activities for regional projects and transformation programmes. Develop and manage deployment plans, timelines, milestones, and deliverables. Engage with business leaders, operations teams, and key stakeholders to ensure successful delivery. Identify and manage risks, issues, and dependencies, implementing mitigation plans where required. Support change management, communications, training, and business readiness activities. Monitor project progress and provide regular reporting to leadership teams. Track deployment success metrics and drive continuous improvement initiatives. Ensure compliance with governance, policies, and regulatory requirements. Key Skills & Experience Proven experience leading large-scale deployments, implementations, or transformation projects. Strong project or programme management capabilities. Excellent stakeholder management and communication skills. Experience managing risks, issues, dependencies, and governance processes. Knowledge of change management and business readiness activities. Ability to work across multiple teams and locations in a fast-paced environment. Desirable Experience within operations, logistics, supply chain, retail, or multi-site environments. Project management qualifications such as PRINCE2, PMP, MSP, or Agile certifications. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Project Coordinator Location: Bridgend / St Asaph / Plymouth Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. About Flotek: Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do. About The Role: As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base. You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover various aspects, including: Server migrations Email migrations IT support onboarding Managed Print installations Cyber projects Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Key Responsibilities: Projects: Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements. Ordering: Raising purchase orders on our PSA and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock, including taking part in Stock Takes Engineering: Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning. Creating accurate appointments including configuration, installation and follow up. What we're looking for: Experience Required: Previous project management experience IT project delivery and/or provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multitask effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £28,000 - £30,000 Staff Share Equity Scheme - your piece of the "Purple Pie" New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Change Manager - Remote - Outside IR35 Must have an Active SC Clearance The role covers the full change lifecycle, from strategy, impact assessment and readiness through to stakeholder engagement, communications, training, adoption and benefits realisation. This position is suited to an experienced Change Manager with a strong background in Government, Public Sector or other highly regulated environments. Change Manager Responsibilities Develop and deliver comprehensive change management strategies aligned with programme and client objectives. Conduct change impact assessments and organisational readiness assessments. Develop stakeholder engagement, communication, adoption and business readiness plans. Create and maintain change roadmaps, schedules and governance frameworks. Build strong relationships with senior client stakeholders, programme leadership, operational teams and external partners. Facilitate stakeholder workshops, discovery sessions and impact assessments. Develop communication strategies and messaging for different stakeholder groups. Establish and maintain change governance, reporting and control processes. Support Change Advisory Boards (CABs) and other governance forums where required. Manage change-related risks, issues, actions and dependencies. Identify resistance and barriers to adoption and develop appropriate mitigation plans. Define training requirements and support end-user training and knowledge transfer. Monitor adoption, engagement, benefits realisation and business outcomes following implementation. Support continuous improvement and lessons-learned activities throughout the programme. Change Manager Skills and Experience Extensive experience in Change Management, Business Transformation or Organisational Development. Strong Organisational Change Management (OCM) experience. Proven experience delivering complex transformation and change programmes. Experience within Central Government, Public Sector, Defence, Healthcare, Local Authority or another highly regulated environment. Strong experience conducting change impact assessments, stakeholder analysis and business readiness assessments. Experience developing adoption strategies and supporting benefits realisation. Strong stakeholder management with experience engaging senior client and executive stakeholders. Experience with programme governance, risk and issue management, reporting and change control. Strong workshop facilitation, communication, presentation, negotiation and conflict resolution skills. Experience developing change communications, training strategies and engagement activities. Strong understanding of programme and project delivery lifecycles. Prosci or Change Management Institute (CMI) certification would be advantageous. PRINCE2, MSP, PMP, Agile or ITIL certification would also be beneficial. Previous Ministry of Justice (MOJ) or wider Central Government experience would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Maintenance Engineer Location: Plymouth office and field based, supporting partner locations as required Salary: £32,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use. Key Responsibilities: Undertake scheduled maintenance visits to partner sites as required. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programs. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van. Full driving license required. Company van provided for business travel. The van is to be used in line with Flotek company vehicle policies. Occasional overnight stays may be required. About you: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Company van provided for business use. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

Wireless Network Engineer Remote - some travel round the midlands and very occasional travel to Hampshire will be required £40,000 - £50,000 + Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise, work with cutting-edge wireless technologies, and play a key role in the company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible for carrying out wireless surveys, supporting complex networking issues, and occasionally providing on-site support when conducting customer surveys. As the first engineer in the region, you'll have the autonomy to make a real impact while remaining supported by an experienced technical team. You will thrive in this role if you enjoy working in an MSP or service-led environment, take pride in customer experience, and are happy with a varied role covering NOC escalation, BAU support, and technical project work. The Role: *Conduct Wi-Fi surveys for customer sites across the Midlands *Provide 3rd Line support within the Network Operations Centre *Support the design and optimisation of wireless networking solutions *Occasional customer site visits alongside surveying activities *Work closely with a growing technical team on complex networking projects The Person: *CWNA qualified *Experience carrying out Wi-Fi surveys *Network Engineering or Wireless Networking background *Comfortable providing 3rd Line technical support *Strong communication skills and a collaborative approach *Looking for long-term development and progression opportunities Reference Number: BBBH277188 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.