Support Analyst with 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2 level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes) Oversee payment flows across SWIFT, API, EBICS, and bank platforms Validate inbound data (bank statements, market data, trade feeds) Execute operational runbooks for failed processes and controlled reprocessing Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes. Validate transaction, position, balance, and exposure data across Treasury systems Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases. Support execution of business testing, UAT, and regression testing Validate operational outputs resulting from system changes Assist in business readiness checks prior to release or cutover Essential 2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skills Desirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience supporting UAT or testing cycles Qualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.
IT Support Analyst with 1 and 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2 level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes) Oversee payment flows across SWIFT, API, EBICS, and bank platforms Validate inbound data (bank statements, market data, trade feeds) Execute operational runbooks for failed processes and controlled reprocessing Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes. Validate transaction, position, balance, and exposure data across Treasury systems Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases. Support execution of business testing, UAT, and regression testing Validate operational outputs resulting from system changes Assist in business readiness checks prior to release or cutover Essential 2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skills Desirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience supporting UAT or testing cycles Qualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £75K - £85K. Do send your CV to us in Word format along with your salary and availability.
Missions Recueillir et analyser les besoins métiers autour de la CMDB ServiceNow. Animer les ateliers avec les différentes parties prenantes (métiers, infrastructures, production, architecture, sécurité). Formaliser les expressions de besoins, user stories et spécifications fonctionnelles. Participer à la définition et à l'évolution du modèle de données CMDB. Accompagner la mise en qualité des données de configuration (CI). Assurer le suivi des exigences et la coordination entre les équipes métiers et techniques. Participer aux phases de recette, validation et mise en production. Contribuer à l'amélioration continue des processus ITIL liés à la CMDB (Incident, Change, Asset Management, Discovery, Service Mapping). Produire les reportings et indicateurs de suivi.
Summary: This role involves being a level 3 Run Engineer responsible for maintaining and resolving incidents in production systems, particularly for applications built with Java and Spring. The main goal is to ensure high system availability and effective incident management while collaborating with the DevOps team. Responsibilities: Support production systems and resolve incidents efficiently. Collaborate with the DevOps team to ensure system availability and incident resolution. Oversee deployments, monitoring, and operational improvements. Handle production incident responses and conduct root cause analysis. Utilize monitoring and logging tools to ensure system performance. Participate in shift work and on-call rotation as needed. Must Haves: Strong experience with Java and Spring (Spring Boot, Spring MVC, Spring Data). Solid understanding of Kubernetes for deployment and troubleshooting. Practical experience with CI/CD tools (Bamboo/GitLab CI/ArgoCD) and Docker. Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK, Splunk). Hands-on experience in production incident handling. Strong communication skills. Nice to Haves: Experience with service meshes (Istio, Linkerd). Background in L3 support or Site Reliability Engineering (SRE). Other Details: Education: Bachelor's degree in Computer Science or related field, or equivalent experience. Behavioural Competencies: Calm under pressure, excellent problem-solving skills, proactivity in process improvements. Work Shifts: Ability to work in shifts/on-call rotation. Location : Paris Full Time Hybrid Mode (2days on remote work/ week)
Description CONTEXTE : Vous intégrez l'équipe AppOps « Demat Poste de travail et Socle API» rattachée au service « Ops Socles & Digital ». En proximité des squads qui utilisent des pratiques d'agilité à l'échelle, vous intervenez sur l'ensemble du cycle de vie (design, build, run) des produits qu'elles ont en responsabilité. MISSIONS : A ce titre, vos principales missions seront les suivantes : Contrôle de bon fonctionnement des solutions / produits (proactivité) ; Prise en charge, dispatch et traitement des incidents, gestion des problèmes ; Maintien en condition opérationnelle des solutions/produits (gestion de l'obsolescence, sécurité…) ; Mise en place de monitoring, d'indicateurs pour mesurer la performance, la qualité de service, intelligence artificielle ; Piloter le plan d'amélioration continue ; Coordination des travaux, des dossiers de la backlog (cadrage, objectif/enjeux, livrables, planning, risque…) ; Préparer et recetter les mises en production, rédiger les procédures et la documentation (DEX, FDR…), mise à jour des référentiels ; Animer la relation avec notre partenaire (priorité, rituels..) ; Maitrise des impacts des changements sur le poste de travail en s'appropriant les usages. Niveau d'étude minimum : Bac + 2 / L2 Compétences métiers : Connaissance du secteur bancaire Rédaction de procédure ; Gestion de production informatique ; Supervision Applicative ; Pilotage des procédures batch ; Incident Management ; Eco-Conception de services numérique ; Niveaux de service (SLA, SLI, SLO) ; Expertise technique sur les solutions Microsoft (Azure, M365, Teams, Sharepoint, AD, Power Plateform, Viva …) et SCCM. Softskills : Réseauter pour réussir ensemble ; Conseil et sens du service ; Orientation résultat ; Gestion des priorités.
IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.
