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Network Engineering Manager / Network Manager £65,000 - £75,000 + Car Allowance (£4,800) + Hybrid Working (after onboarding) + Long-Term Stability + Stakeholder-Facing Projects + Overtime + Stay away allowance and accommodation Letchworth Garden City, Hertfordshire (Commutable from: Hitchin, Stevenage, Welwyn Garden City, Baldock, Royston, St Neots, Cambridge) Are you a Network Engineering Manager, Senior Network Engineer or Network Manager looking for a secure long-term role in an established business, where you can be the technical point of contact and work closely with key stakeholders in a varied, client-facing environment? On offer is a permanent position with a well-established specialist company, designing and delivering luxury smart systems, high-end AV, IT and security infrastructure, with a settled 40-hour week and a clear hybrid set-up once you are up to speed (on-site for the first 3-6 months). You will be responsible for stakeholder management and day-to-day network delivery, covering wireless networking, routing and switching, and supporting ongoing work from planning through to completion. This role would suit a network professional with an active CCNA, who enjoys hands-on technical delivery and being the technical point of contact, looking for stability, variety and a trusted position within a close-knit team. The Role: Wireless networking, routing and switching across live project environments Work with internal teams and stakeholders to support network delivery On-site for the first 3-6 months, then hybrid working 40-hour week, permanent position The Person: Active CCNA (essential) Active CCNP (Desirable) Strong networking background (wireless, routing & switching) Confident stakeholder management / client-facing communication Reference Number: BBBH280982 To apply for this role or to be considered for further roles, please click "Apply Now" or contact David Shankland at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Technical Director - Engineering Software Scotland / Hybrid £70,000 - £80,000 + Share Ownership + Bonus + Pension + 28 Days' Holiday Are you a software engineer with strong programming skills and the commercial drive to take software products to market, win customers and grow revenue? This is an excellent opportunity to join a growing, privately owned engineering business in a role combining practical software development, technical leadership and product commercialisation. You will take ownership of engineering software products approaching launch, helping turn them into reliable, commercially successful solutions. You will remain actively involved in programming, architecture and technical problem-solving, while setting product direction, leading the development team and working directly with customers. Your impact will extend beyond development. You will help identify market opportunities, demonstrate products, shape pricing and proposals, and lead technical sales conversations. Understanding customers' engineering challenges and showing how the software solves them will be central to your success. The business needs someone who can set a clear direction, make decisions and maintain momentum, from resolving a technical issue in the code to presenting a compelling solution to a prospective customer. This role would suit a Technical Director, Head of Engineering, Technical Founder or experienced software engineer who combines practical development skills with a track record of launching products and winning business. THE ROLE: * Remain hands-on with programming, code reviews, architecture and technical problem-solving. * Take engineering software products through development, testing and successful commercial launch. * Set the technology strategy and product roadmap, prioritising work around customer needs and commercial opportunities. * Lead and develop the software engineering team, improving delivery quality and speed. * Work directly with customers to understand requirements, demonstrate products and communicate their value. * Drive technical sales activity, contribute to proposals and help convert opportunities into revenue. * Shape product packaging, pricing and licensing or subscription models. * Take responsibility for product performance, customer adoption and ongoing improvement. THE PERSON: * An engineering background combined with strong practical programming and software development skills. * Comfortable writing, debugging and reviewing code, with the ability to contribute directly to development. * Proven experience taking software or technical products through to launch and customer use. * Strong sales and commercial capability, including demonstrating solutions, building customer relationships and winning business. * Able to translate complex technical features into clear customer benefits and a compelling commercial proposition. * Experience setting technical direction and leading engineers or software developers. * Proactive and decisive, with the drive to take ownership and move products forward. * Experience with engineering software, industrial technology or other complex technical products would be advantageous. A chance to combine engineering, programming and commercial leadership - with share ownership and a direct influence on the business's growth. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Engineering Process Architect Must have an Active DV Clearance - Provide technical guidance and assurance to ensure supplier engineering processes align with overarching MOD governance requirements. Engineering Process Architect Responsibilities - Design, develop and optimise engineering processes and governance frameworks supporting Major Service Change. - Work with MOD stakeholders to define engineering processes that accommodate different categories of service change. - Integrate continuous delivery pipeline tooling and automated testing into engineering processes. - Support the development and improvement of supplier engineering processes, governance and associated tooling. - Assess supplier processes against MOD engineering standards and governance requirements. - Provide technical assurance and recommendations to improve engineering delivery. - Advise MOD and supplier stakeholders on engineering process design, implementation and compliance. - Ensure engineering processes support effective systems integration and multidisciplinary collaboration. - Identify process inefficiencies, risks and improvement opportunities. - Develop practical, scalable engineering solutions aligned with technical delivery requirements. - Support continuous improvement across engineering lifecycle processes and governance. Engineering Process Architect Skills and Experience - Strong technical engineering background with experience in systems design, integration or related disciplines. - Proven experience designing, developing and implementing engineering processes and governance frameworks. - Strong understanding of systems engineering principles and engineering lifecycle methodologies. - Experience supporting complex engineering programmes or major service change initiatives. - Knowledge of continuous delivery pipelines, automated testing and engineering tooling. - Experience assessing engineering processes against governance and compliance requirements. - Strong understanding of multidisciplinary engineering delivery and technical integration. - Experience working with suppliers and senior technical stakeholders. - Strong analytical, problem-solving and process improvement capabilities. - Excellent communication, stakeholder engagement and technical advisory skills. - Experience working within MOD, Defence or other complex engineering environments would be advantageous. - Relevant engineering or technical qualifications would be desirable. - Experience with project management methodologies and engineering lifecycle frameworks would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

BCDR & Safety Manager Must have an Active DV Clearance - Work closely with technical teams, suppliers and Government stakeholders to maintain operational resilience and regulatory compliance. BCDR & Safety Manager Responsibilities - Develop and maintain Business Continuity Plans (BCPs), Disaster Recovery Plans (DRPs), recovery runbooks and escalation procedures. - Coordinate Business Impact Analysis (BIA), identifying critical services, recovery priorities and dependencies. - Plan and manage disaster recovery exercises across infrastructure, networks, storage, backup, identity and applications. - Validate recovery readiness, including backup, replication and restoration following cyber incidents. - Monitor RTOs, RPOs, recovery dependencies and resilience risks. - Maintain safety documentation, risk assessments, Safety Data Sheets (SDS) and supporting assurance evidence. - Support customer safety case development, reviews and approval submissions. - Develop and maintain sustainability plans covering carbon reduction, single-use plastics and hazardous substances. - Coordinate safety and environmental compliance activities, audits and corrective actions. - Manage incident and near-miss reporting, lessons learned and improvement activities. - Maintain governance reporting, risk registers, remediation plans and audit-ready documentation. - Review service changes for impacts on business continuity, disaster recovery and safety. - Coordinate stakeholders, suppliers and technical teams to resolve risks and maintain compliance. - Submit plans and assurance evidence for customer approval. BCDR & Safety Manager Skills and Experience - Proven Business Continuity, Disaster Recovery or operational resilience management experience. - Experience developing BCPs, DRPs and coordinating recovery exercises. - Strong understanding of Business Impact Analysis, RTOs, RPOs and recovery dependencies. - Experience coordinating technical recovery across complex IT infrastructure environments. - Strong knowledge of ITIL processes, including Incident, Problem, Change and Configuration Management. - Experience in Safety and Environmental Management within IT services, Defence or critical infrastructure. - Knowledge of safety documentation, risk assessments, Safety Data Sheets and safety case assurance. - Experience supporting environmental compliance, sustainability planning and performance reporting. - Strong governance, risk management, audit and regulatory compliance experience. - Excellent stakeholder management, communication and technical documentation skills. - Experience supporting secure Government, Defence or critical infrastructure environments would be advantageous. - CBCI, MBCI or ISO 22301 qualifications would be desirable. - ITIL 4 certification and knowledge of resilience management frameworks would be beneficial. - NEBOSH or IEMA qualifications would be advantageous. - Knowledge of ISO 14001, ISO 45001, JSP 815 or JSP 816 would be desirable. - Understanding of COSHH, REACH, carbon reporting and hazardous substance management would be beneficial. - Experience supporting crisis management and cloud or hybrid disaster recovery would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are seeking an experienced Head of Product Delivery to lead and evolve the delivery function within a growing software business. This is a leadership role focused on ensuring product initiatives are delivered effectively, teams are supported and empowered, and the organisation has the processes, governance and operational structure required to scale. Working closely with Product, Engineering and senior business stakeholders, you will be responsible for driving delivery excellence, improving cross-functional collaboration and ensuring that strategic priorities are translated into successful outcomes for customers and the business. This role would suit an individual who enjoys building high-performing teams, improving delivery frameworks and creating an environment where product and engineering teams can consistently deliver value. Key ResponsibilitiesLeadership & Team DevelopmentLead, mentor and develop delivery-focused teams, fostering a culture of accountability, collaboration and continuous improvement. Support managers and team leads in setting objectives, managing performance and developing talent. Build and maintain a high-performing delivery organisation aligned to business objectives. Promote a positive and inclusive team culture that encourages innovation and ownership. Product DeliveryOwn the delivery of multiple product initiatives and programmes across the organisation. Ensure product roadmaps are translated into achievable delivery plans. Identify and proactively manage delivery risks, dependencies and challenges. Monitor progress against agreed milestones and ensure stakeholders remain informed. Drive predictable and sustainable delivery practices across Product and Engineering teams. Process & Operational ExcellenceEstablish, optimise and maintain delivery frameworks, governance processes and operational standards. Continuously assess existing ways of working and implement improvements where required. Introduce metrics and reporting mechanisms that provide visibility of delivery performance. Ensure teams are using tools and processes effectively to maximise productivity. Create scalable operating models capable of supporting future business growth. Stakeholder ManagementAct as a key point of contact between Product, Engineering and wider business functions. Work closely with senior leadership to align delivery activity with strategic business priorities. Communicate progress, challenges and opportunities clearly to executive stakeholders. Facilitate decision-making by providing accurate delivery insights and recommendations. Strategic ContributionContribute to organisational planning and resource allocation. Support the development of product and technology strategies. Identify opportunities to improve organisational effectiveness and customer outcomes. Help shape the future structure and growth of the Product and Delivery functions. Essential ExperienceProven experience in a Head of Delivery, Head of Product Delivery, Delivery Director, Product Operations or similar leadership position. Experience leading delivery teams within a software, SaaS or technology-driven environment. Demonstrable success managing complex product delivery programmes and multiple stakeholder groups. Experience building and improving delivery processes, governance frameworks and operational structures. Strong people leadership experience, including performance management, coaching and team development. Experience operating within Agile product development environments. Strong commercial awareness and understanding of how delivery performance impacts business outcomes. Excellent communication and stakeholder management skills. Desirable ExperienceBackground in B2B SaaS products. Experience scaling teams within a growing organisation. Experience working closely with Product Management and Engineering leadership teams. Exposure to Product Operations or Product Excellence initiatives. Experience implementing delivery metrics, KPIs and reporting frameworks. Familiarity with modern product development tools and collaboration platforms. SkillsProduct Delivery Leadership People Management Stakeholder Management Agile Delivery Programme Management Delivery Governance Strategic Planning Cross-Functional Leadership Process Improvement Change Management Operational Excellence Resource Planning Risk Management Performance Management Product Development Lifecycle Continuous Improvement Team Development Organisational Scaling Communication & Influencing Problem Solving To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Data Engineering Lead 4 days onsite in London 6 Months initial contract Key Responsibilities: Data engineering and product delivery -Design, build and deliver new data products in response to operational needs -Develop, maintain and improve data pipelines. -Use predominantly open-source technologies to create practical data solutions. -Build solutions from the ground up within short and potentially changing delivery timescales. -Contribute to data cataloguing and the effective organisation of data assets. -Adapt designs and engineering priorities when operational requirements change. Platforms and engineering practices -Contribute to the platform and infrastructure supporting data products. -Work in Linux or Unix environments. -Apply continuous integration and continuous delivery practices. -Use containerisation and orchestration technologies when developing and deploying solutions. -Support engineering within an Azure Stack Hub environment. -Evaluate or work with emerging technologies where relevant, including pipeline orchestration and graph database tools. Essential -Python -Open-source data engineering technologies -Data pipeline development -Linux or Unix -Continuous integration and continuous delivery -Containerisation -Kubernetes Preferred -Apache Airflow -OpenSearch -Azure -Azure Stack Hub -Apache Kafka -Data cataloguing tools and practices -Apache NiFi -Graph databases Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Product Design Engineer Tamworth - On-site £38,000 - £42,500 + Training + Progression + Company Benefits Are you a Product Design Engineer with experience in product development looking to join a growing business where you can take ownership of innovative projects from concept through to manufacture while developing your technical expertise and career? This is an excellent opportunity to join a well-established and expanding manufacturer, working as part of a collaborative technical team to develop high-quality products from initial concept through to production. You will play a key role in design reviews, prototyping, testing, and supporting the successful delivery of products to market. Working closely with internal departments and international manufacturing partners, you will help ensure products meet performance, quality, and commercial requirements. The role offers a varied workload, technical challenges, and the opportunity to make a tangible impact on product development. The ideal candidate will have experience within product design, a strong understanding of manufacturing processes, and experience using 3D CAD software. Knowledge of lighting or electrical products would be advantageous but is not essential as training will be provided. The Role: Design and develop new products from concept through to manufacture. Collaborate with cross-functional teams and overseas manufacturing partners. Conduct prototyping, testing, and design validation activities. Participate in and present design reviews to senior stakeholders. Support product transfer into production and continuous product improvement. The Person: Previous worked within Product Design. Strong 3D CAD skills, ideally SolidWorks. Excellent problem-solving and communication abilities. Able to manage multiple projects and work independently. Willingness to travel internationally when required. Reference Number: BBBH280792 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Automation Engineer £35,000 - £43,000 + Annual Bonus + Salary Reviews + Training + Progression + Pension + 32 Days Holiday + Benefits Ross-on-Wye Are you an IT professional with experience in Power Platform, Microsoft 365, general IT Support, SharePoint and Intune, looking for a varied role where you can drive business-wide automation projects while retaining hands-on responsibility for modern workplace technologies and IT support within a growing international organisation? This is an excellent opportunity to join a cloud-first organisation where technology plays a key role in supporting global operations. You will take ownership of automation initiatives, delivering real business improvements through Power Apps, Power Automate, SharePoint and Power BI solutions. Working closely with the IT Manager, you will be responsible for developing and maintaining Microsoft 365 services, managing device estates through Intune, and supporting the ongoing adoption of modern workplace technologies. You will also help improve security, governance and operational efficiency across the business. The successful candidate will have experience administering Microsoft 365 environments, building Power Platform solutions, and providing IT support within a professional business environment. This is a fantastic opportunity to work on a blend of projects and support activities while making a visible impact across the organisation. The Role: Develop and maintain Power Apps, Power Automate and SharePoint solutions Administer Microsoft 365, Entra ID, Exchange Online, Teams and Intune Build reports and dashboards using Power BI Provide 1st and 2nd line IT support across UK and international users and offices Improve automation, governance, security and user adoption across the business The Person: Experience with Power Automate and Power Apps in a production environment Strong Microsoft 365 administration experience Knowledge of SharePoint Online and Intune Excellent communication and problem-solving skills Experience supporting end users within an IT support or systems role Power BI, PowerShell, Microsoft Graph API or Dataverse experience advantageous Reference Number:BBBH280946 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Systems Administrator £35,000 - £43,000 + Annual Bonus + Salary Reviews + Training + Progression + Pension + 32 Days Holiday + Benefits Ross-on-Wye Are you an IT professional with experience in Power Platform, Microsoft 365, general IT Support, SharePoint and Intune, looking for a varied role where you can drive business-wide automation projects while retaining hands-on responsibility for modern workplace technologies and IT support within a growing international organisation? This is an excellent opportunity to join a cloud-first organisation where technology plays a key role in supporting global operations. You will take ownership of automation initiatives, delivering real business improvements through Power Apps, Power Automate, SharePoint and Power BI solutions. Working closely with the IT Manager, you will be responsible for developing and maintaining Microsoft 365 services, managing device estates through Intune, and supporting the ongoing adoption of modern workplace technologies. You will also help improve security, governance and operational efficiency across the business. The successful candidate will have experience administering Microsoft 365 environments, building Power Platform solutions, and providing IT support within a professional business environment. This is a fantastic opportunity to work on a blend of projects and support activities while making a visible impact across the organisation. The Role: Develop and maintain Power Apps, Power Automate and SharePoint solutions Administer Microsoft 365, Entra ID, Exchange Online, Teams and Intune Build reports and dashboards using Power BI Provide 1st and 2nd line IT support across UK and international users and offices Improve automation, governance, security and user adoption across the business The Person: Experience with Power Automate and Power Apps in a production environment Strong Microsoft 365 administration experience Knowledge of SharePoint Online and Intune Excellent communication and problem-solving skills Experience supporting end users within an IT support or systems role Power BI, PowerShell, Microsoft Graph API or Dataverse experience advantageous Reference Number:BBBH280946 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job title: Support Oracle Functional Consultant (SC Cleared) Location: Remote Duration: 6 Months Start Date: November 2026 (ASAP) Day Rate: £680 - £725 Security Clearance: Active SC Clearance Required Overview We are seeking an experienced Oracle Functional Consultant to support a high-profile programme within a secure government-related environment. This is an excellent opportunity to join a well-funded project delivering critical Oracle HCM enhancements and support services. The successful candidate will play a key role in the functional design, documentation, and delivery of Oracle HCM solutions, working closely with business stakeholders and technical teams to ensure requirements are captured and implemented effectively. Key Responsibilities * Provide functional consultancy across the Oracle HCM landscape, with a particular focus on Oracle Recruiting Cloud (ORC). * Gather, analyse, and document business requirements. * Produce high-quality High-Level Design (HLD) and Low-Level Design (LLD) documentation. * Support solution design workshops with business and technical stakeholders. * Conduct impact assessments and recommend best-practice Oracle HCM solutions. * Assist with configuration, testing, and deployment activities as required. * Provide ongoing functional support and guidance throughout the project lifecycle. * Work within a secure environment, ensuring adherence to project governance and compliance requirements. Essential Skills & Experience * Proven experience as an Oracle Functional Consultant. * Strong knowledge of Oracle HCM, particularly Oracle Recruiting Cloud (ORC). * Experience creating and maintaining High-Level Design (HLD) and Low-Level Design (LLD) documentation. * Excellent stakeholder management and communication skills. * Experience working on large-scale enterprise transformation or support programmes. * Active SC Clearance or the ability to transfer an existing clearance. Desirable Experience * Experience working within government, defence, or other highly regulated environments. * Knowledge of additional Oracle HCM modules. * Experience supporting Oracle Cloud implementations and enhancements. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Maintenance Engineer Location: Coventry (field based) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ, in Bridgend. Participation in a pre-planned, rota-based on-call service, providing technical support during scheduled weekends will be required as part of this role. Key Responsibilities: Attend partner sites to diagnose, resolve and remediate IT incidents and service issues. Carry out proactive and preventative maintenance across hardware, software and network infrastructure. Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment. Install, configure and upgrade operating systems, applications and IT infrastructure components. Provide high-quality technical support to end users, both on-site and remotely. Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively. Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions. Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery. Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice. Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance. Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up. Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue. Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group. What we're looking for: Strong ICT background with demonstrable 2nd Line (or higher) technical support experience. Significant hands-on experience delivering on-site IT support to business partners. Confident troubleshooting skills across hardware, software and networking environments. Excellent customer service and communication skills, both written and verbal. Ability to work independently, prioritise effectively and take ownership of technical outcomes. Full UK driving licence and willingness to travel as part of the role. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). Access to company vehicle Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer may also be considered for this role.

Job Title: IT Maintenance Engineer Location: Manchester (Filed Based) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ, in Bridgend. Participation in a pre-planned, rota-based on-call service, providing technical support during scheduled weekends will be required as part of this role. Key Responsibilities: Attend partner sites to diagnose, resolve and remediate IT incidents and service issues. Carry out proactive and preventative maintenance across hardware, software and network infrastructure. Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment. Install, configure and upgrade operating systems, applications and IT infrastructure components. Provide high-quality technical support to end users, both on-site and remotely. Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively. Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions. Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery. Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice. Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance. Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up. Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue. Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group. What we're looking for: Strong ICT background with demonstrable 2nd Line (or higher) technical support experience. Significant hands-on experience delivering on-site IT support to business partners. Confident troubleshooting skills across hardware, software and networking environments. Excellent customer service and communication skills, both written and verbal. Ability to work independently, prioritise effectively and take ownership of technical outcomes. Full UK driving licence and willingness to travel as part of the role. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). Access to company vehicle Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer may also be considered for this role.