LeHibou
Notre client dans le secteur Banque et finance recherche un/une Privileged Access Management (PAM) Product Support Specialist H/F Description de la mission : Context The PAM product support team operates within a clear segregation-of-duties model that distinguishes first-, second- and third-line activities. The team is responsible for second-line support, covering incident management for both generic and functional accounts, as well as the production release of activities performed by the third-line team. Mission Provide second-line operational support for CyberArk services across different environments, manage vulnerabilities and contribute to continuous improvement. The role may later include out-of-hours support on a watch-duty basis. Key responsibilities Manage CyberArk services across different environments. Provide second-line support for CyberArk products and manage incidents involving generic and functional accounts. Manage vulnerabilities and support the production release of third-line team activities. Identify and drive continuous improvement, maintaining a critical mindset and seeking opportunities to improve processes and automate tasks. Manage business stakeholders to support internal client satisfaction and provide client education where needed to encourage adherence to standard processes. Provide support, where required, to other teams within the same Identity and Access Management (IDAM) operations family. Potentially provide out-of-hours support on a watch-duty basis at a later stage. Technical environment Privileged Access Management: CyberArk, PVWA, Vaults, CPM, PSM, AAM Directory services: Active Directory, LDAP Tools and platforms: ServiceNow, Azure DevOps, Microsoft Teams, MS Office suite Additional technologies and applications: SailPoint, Azure AD, network infrastructure, Mainframe, CREST applications Profile Experience 3–5 years of working experience, ideally including 2–3 years in the Privileged Access domain. Experience managing incidents and problems. Experience in highly regulated environments is preferred; Identity and Access Management experience is a plus. Technical skills Proficient knowledge of CyberArk and its components, including PVWA, Vaults, CPM, PSM and AAM. Knowledge of Active Directory and LDAP. Experience using ServiceNow, Azure DevOps, Teams and the MS Office suite. Soft skills Ability to prioritize tasks, manage workload and meet deadlines, particularly when handling escalated requests. Adaptability to changing priorities and the ability to thrive in a highly regulated environment. Initiative, curiosity and willingness to learn new skills. Strong organizational and administrative skills, with the ability to follow policies and procedures. Clear and effective verbal and written communication with users, team members and stakeholders. Compétences / Qualités indispensables : CyberArk and PAM components (PVWA, Vaults, CPM, PSM, AAM), Second-line support and incident management, Active Directory and LDAP, Vulnerability management, Process improvement and automation, Stakeholder communication and workload prioritization Compétences / Qualités qui seraient un + : Experience with SailPoint, network infrastructure, Azure AD, Mainframe or CREST applications; experience in highly regulated environments; Identity and Access Management experience.Informations concernant le télétravail : Oui — 3 jours/semaine