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IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

Secteur client : Banque en ligne — environnement de production critique et réglementé (ANSSI, PCI-DSS), plusieurs millions de clients, forte croissance. Contexte : Parc d'environ 2 000 utilisateurs et 1 300 à 1 400 terminaux (majoritairement Windows, ~10% macOS, résidu Linux), plusieurs centaines de mobiles iOS/Android, partenaires externes connectés en VDI/Citrix. L'équipe Poste de Travail conçoit, sécurise et industrialise l'ensemble de l'écosystème utilisateur (postes, mobiles, identité, messagerie, M365). Équipe resserrée, non silotée, dernier niveau d'escalade (N3) avant l'éditeur. Environnement en pleine modernisation (programme WDP) : Décommissionnement SCCM → Intune/Autopilot Entra ID hybride, trajectoire vers Entra Joined Migration GPO → CSP Exchange hybride avec réduction de la dépendance à l'AD Defender et Purview Parc macOS repris sous JAMF Pro Missions principales Build / Projets (80-90% de l'activité) : Concevoir et faire évoluer les profils Autopilot (user-driven, pre-provisioning, hybrid join, Entra joined, ESP, groupes dynamiques) Piloter la plateforme Intune (configuration, conformité, Endpoint Security, déploiement applicatif) Piloter le co-management et la bascule SCCM → Intune jusqu'au décommissionnement Migrer les GPO vers les CSP (audit, Settings Catalog, ADMX, OMA-URI) Déployer les certificats via Intune (SCEP, PKCS, connecteur de certificats, S/MIME) Déployer et faire évoluer la sécurité endpoint (Defender for Endpoint, WDAC, BitLocker, CIS, LAPS) Concevoir le Conditional Access et les méthodes d'authentification (MFA, Windows Hello for Business) Piloter le patch management (rings WUFB, Autopatch, Proactive Remediations) Industrialiser le packaging (Win32, MSIX, PSADT) Concevoir la gestion mobile (MDM/MAM, ABM, Android Zero Touch, BYOD) Gérer le parc macOS via JAMF Pro Automatiser via PowerShell et Graph API Construire le reporting de conformité (Power BI, Azure Monitor, Log Analytics) Produire l'ingénierie documentaire (DAT, procédures, runbooks) MCO / Run : Traiter les incidents complexes escaladés par le support N1/N2, dernier niveau avant l'éditeur Diagnostiquer politiques (Intune Management Extension log, conflits GPO/CSP), authentification (sign-in logs, boucles fédérées), certificats (magasin, CAPI2, 802.1X) Exploiter Defender au quotidien (Advanced Hunting KQL) Assurer le run messagerie, VPN GlobalProtect (couche cliente), M365 Gérer les changements en production (déploiement par vagues, rollback) Autonomiser les équipes N1/N2 (runbooks, transfert de compétences)