Missions principales : En tant que Technicien Support Utilisateur / Confirmé vous auriez comme missions : • Assurer le traitement et la résolution des incidents ainsi que des demandes de service utilisateurs. • Intervenir sur les environnements postes de travail Microsoft (Windows 10/11, Microsoft 365). • Assurer le support de proximité et l'accompagnement des utilisateurs au quotidien. • Participer aux projets de déploiement de matériels et logiciels. • Participer aux opérations de déménagement et d'installation des postes de travail. • Intervenir sur les problématiques réseaux de premier niveau (switchs, VLAN, bornes Wi-Fi). • Réaliser des interventions de câblage, brassage et aménagement des postes de travail et baies informatiques. • Assurer le suivi des incidents et demandes via les outils de ticketing. • Produire des comptes rendus d'intervention clairs et assurer le reporting d'activité. • Participer à la rédaction et à l'amélioration des procédures techniques. • Garantir le respect des procédures et assurer une qualité de service optimale auprès des utilisateurs. • Effectuer des déplacements ponctuels sur les différents sites clients avec un véhicule mis à disposition. Référence de l'offre : as8rpwrugb
Desktop Support Analyst – Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate a rota to cover the core hours from 7.30 am to 6.00 pm Monday to Friday. You will be working as a part of the Service Support Team and as such providing Desktop Support to around 130 users across several countries in Europe with the bulk in the City London. This position will require you to have experience in hardware builds for both PC's and Servers along with software installations and upgrades. It will also include login permissions along with training users in the use of software. The focus of the role will be to take control of all issues and problems raised by users and ensure that they are clearly documented and followed up with the appropriate action to resolve them within the Support Team. The Client uses Cisco and Microsoft platforms so you need to have experience of both Cisco and Microsoft software. In terms of the types of software the Client uses – the following is a list of the various software and tools that they would like you to have experience of: -In-depth knowledge of CISCO including firewalls, switches and routing protocols -In-depth knowledge of supporting a data-centre and branch inter-connectivity -Strong technical skills are essential -Experience of CISCO multi-layer switches and routers, including 6500s -CISCO certification, ideally CCNP -CISCO CSM -VLAN segregation -McAfee HIPS, Trend Micro -Centralised authentication service (AAA) -SafeNet Ethernet Encryptor -RADIUS / RSA -Security certification (advantageous) You will also need to an understanding of the following technologies: VLAN segregation. DMZ. VSS. Failover. OSPF. High availability. CISCO. Palo Alto. Juniper. McAfee IPS. SafeNet. Tripwire. This is a permanent role and salary for this position is between £45K - £50K. Please send your CV to us in Word format.
Network Engineer with Security and Cisco – City London Our Client urgently requires a Senior Network Engineer with heavy background in Network Security on Cisco and Microsoft. You must have experience of working in a banking environment. The security and support of the company's network is paramount. Predominately a support role (BAU) with design of scalable solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. This role requires a responsible individual who can design and deliver secure networking solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Main Aspects of the role: -Work within Infrastructure team in supporting and delivering all aspect of BAU and support services -Design, build and implement firewall solutions from perimeter to DMZ roles -Support IPS deployment for European branches -Develop, maintain and deliver global standards to all networking devices -Remediate Penetration Test results -Ensure seamless migration of network estate to newly adopted security framework General Skills -Experience working within mission-critical environments -Experience in operational deployments -Datacentre cabling and racking of equipment Technical Skills you need to bring to the table: -In-depth knowledge of CISCO including firewalls, switches and routing protocols -In-depth knowledge of supporting a data-centre and branch inter-connectivity -Strong technical skills are essential -Experience of CISCO multi-layer switches and routers, including 6500s -CISCO certification, ideally CCNP -CISCO CSM -VLAN segregation -McAfee HIPS, Trend Micro -Centralised authentication service (AAA) -SafeNet Ethernet Encryptor -RADIUS / RSA -Security certification (advantageous) You will also need to an understanding of the following technologies: VLAN segregation. DMZ. VSS. Failover. OSPF. High availability. CISCO. Palo Alto. Juniper. McAfee IPS. SafeNet. Tripwire. You will ideally be coming with experience from a City based investment bank. Salary for this role is between £50K and £60K plus banking benefits. Please send your CV to us in Word format along with salary and availability.
IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds – Service Desk Software experience Experience of Pal Alto firewalls Firemon – Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.
Administrateur réseau (F/H) - Toulon Dans le cadre du renforcement de nos équipes, nous recherchons un(e) Administrateur(trice) Réseaux pour intervenir sur des environnements clients variés et contribuer à la performance et à la sécurité des infrastructures. Vous serez en charge de : Installer, configurer, tester et maintenir les équipements d'infrastructure (switchs, routeurs, firewalls) Assurer le maintien en condition opérationnelle (MCO) et les activités de maintien en condition de sécurité (MCS) des systèmes d'information Exploiter et administrer les infrastructures réseaux au quotidien Traiter et résoudre les incidents de niveau 2 et 3, analyser les causes et proposer des solutions pérennes Superviser les environnements et gérer les alertes via les outils dédiés Planifier et exécuter les mises à jour systèmes et les évolutions d'infrastructure Suivre et tracer les actions dans l'outil de gestion (GLPI) Rédiger et maintenir la documentation technique ainsi que la base de connaissances Participer aux projets d'évolution des infrastructures Collaborer avec les équipes internes pour la gestion des incidents, des changements et des problèmes Assurer un reporting régulier de votre activité auprès des responsables Être force de proposition sur les optimisations et les bonnes pratiques
Fed IT, cabinet de recrutement dédié aux fonctions informatiques, recrute pour son client, industriel de 800 personnes, un(e) administrateur systèmes et réseaux H/F, pour accompagner sa croissance. Rattaché(e) au DSI, vous intégrez une équipe polyvalente de 4 personnes qui intervient sur la globalité des sites (France et Europe). Ainsi, vous : -Pilotez les migrations vers le cloud (Office 365, Outlook, SharePoint...) pour les filiales encore on-premise, -Administrez et faites évoluez les environnements Microsoft 365 (Exchange Online, Sharepoint, Teams Voice), -Gérez les interconnexions réseau entre les entités du groupe (switches, pare-feux...), -Déployez et administrez Microsoft Intune pour la gestion unifiée des endpoints (configurations, applications, politiques de sécurité), -Configurez les outils de supervision et assurez la veille sécurité, -Participez aux projets des filiales : migrations d'ERP, EDI, BI..., -Assurez le support aux utilisateurs et documentez vos procédures, Des déplacements ponctuels sont à prévoir en France et en Europe (5 découchages/an en moyenne). Rémunération : 40 à 45 K€ bruts/an (fixe selon expérience), Poste à 37,5 heures/semaine + 2 jours de télétravail possibles/semaine
