Trouvez votre prochaine offre d’emploi ou de mission freelance Service Management

ACCROCHE SI TU AIMES RÉSOUDRE LES PROBLÈMES LÀ OÙ D'AUTRES ABANDONNENT, CETTE ANNONCE EST FAITE POUR TOI ... CE QUE TU RECHERCHES : Intervenir sur des incidents techniques complexes de niveau 2 Assister les utilisateurs avec efficacité, pédagogie et réactivité Relever des défis au quotidien dans un environnement dynamique et exigeant Donner un nouveau souffle à ta carrière Alors nous avons la mission idéale pour toi Au sein d'un acteur majeur du secteur de l'assurantiel tu assureras Dans le cadre du renforcement de son équipe Datacenter au Mans, notre client recherche un Technicien Datacenter . Vous participerez à la gestion des salles informatiques, à l'installation et à la maintenance des équipements, ainsi qu'aux opérations de câblage cuivre/fibre et de rackage. Des interventions hors horaires ouvrés et des déplacements hors site sont à prévoir, planifiés à l'avance. Analyse et résolution des incidents complexes, tu réaliseras Diagnostic approfondi et escalade au niveau 3 si nécessaire, tu piloteras Installation, configuration et maintenance des équipements, tu assureras Suivi des tickets dans l'outil ITSM et mise à jour des procédures, tu coordonneras Participation au déploiement de nouveaux outils ou projets IT, tu contribueras Veille au respect des normes de sécurité et des bonnes pratiques, tu garantiras Accompagnement des utilisateurs dans l'usage des outils, tu animeras QUI TU ES : Diplômé(e) de la formation qui va bien Expérience de 5 ans minimum en support technique ou administration de postes Maîtrise des environnements : Infrastructures Datacenter, baies/racks, câblage cuivre et fibre optique, équipements matériels et référentiels d'infrastructure. Compétences en support matériel (PC, imprimantes, téléphonie IP) et logiciels métiers Connaissance des outils ITSM : GLPI, ServiceNow, Jira Service Management AU-DELÀ DES COMPÉTENCES TECHNIQUES, TU ES / AS : Réactif(ve) : tu interviens vite et bien dès qu'un incident survient Patient(e) : tu accompagnes les utilisateurs sans jamais perdre ton calme Méthodique : tu analyses les causes et documentes les solutions Autonome : tu sais gérer tes priorités sans supervision constante Communicant(e) : tu expliques simplement des sujets techniques Rigoureux(se) : tu respectes les processus IT et les engagements de service Pédagogue : tu aides les utilisateurs à monter en compétence Orienté(e) satisfaction : tu mets l'expérience utilisateur au cœur de ta missiona

ACCROCHE SI TU AIMES RÉSOUDRE LES PROBLÈMES LÀ OÙ D'AUTRES ABANDONNENT, CETTE ANNONCE EST FAITE POUR TOI ... CE QUE TU RECHERCHES : Intervenir sur des incidents techniques complexes de niveau 2 Assister les utilisateurs avec efficacité, pédagogie et réactivité Relever des défis au quotidien dans un environnement dynamique et exigeant Donner un nouveau souffle à ta carrière Alors nous avons la mission idéale pour toi Au sein d'un acteur majeur du secteur de la grande distribution tu assureras le support technique de niveau 2 sur les postes de travail, les outils bureautiques et les applications métiers pour garantir la continuité de service et la satisfaction des utilisateurs. Nous recherhons un technicien Service Desk Niveau 2, gestion commerciale dans le cadre d'un projet d'ampleur (support applicatif, commandes, livraisons, stocks logistique). Analyse et résolution des incidents complexes, tu réaliseras Diagnostic approfondi et escalade au niveau 3 si nécessaire, tu piloteras Installation, configuration et maintenance des équipements, tu assureras Suivi des tickets dans l'outil ITSM et mise à jour des procédures, tu coordonneras Participation au déploiement de nouveaux outils ou projets IT, tu contribueras Veille au respect des normes de sécurité et des bonnes pratiques, tu garantiras Accompagnement des utilisateurs dans l'usage des outils, tu animeras QUI TU ES : Diplômé(e) de la formation qui va bien Expérience de 5 ans minimum en support technique ou administration de postes Maîtrise des environnements : Windows, Active Directory, Office 365 ; Compétences en support matériel (PC, imprimantes, téléphonie IP) et logiciels métiers Connaissance des outils ITSM : GLPI, ServiceNow, Jira Service Management AU-DELÀ DES COMPÉTENCES TECHNIQUES, TU ES / AS : Réactif(ve) : tu interviens vite et bien dès qu'un incident survient Patient(e) : tu accompagnes les utilisateurs sans jamais perdre ton calme Méthodique : tu analyses les causes et documentes les solutions Autonome : tu sais gérer tes priorités sans supervision constante Communicant(e) : tu expliques simplement des sujets techniques Rigoureux(se) : tu respectes les processus IT et les engagements de service Pédagogue : tu aides les utilisateurs à monter en compétence Orienté(e) satisfaction : tu mets l'expérience utilisateur au cœur de ta missiona

As a Cloud Platform Engineer at CGI, you'll help shape and operate secure, resilient cloud services that support critical client missions. Joining GTO Advisory on a major long-term secure cloud programme, you'll combine hands-on engineering with technical leadership to mobilise, automate and continually improve a highly controlled Oracle Cloud Infrastructure environment. You'll have the ownership to solve complex challenges, influence engineering standards and create smarter ways of working, supported by specialists across security, architecture, service management and engineering. With opportunities to deepen your cloud expertise and share your knowledge with others, you'll play a key role in delivering reliable, high-value services while building your career within CGI's collaborative community. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Nous recherchons pour le compte de notre client dans le domaine de la protection sociale et de la retraite complémentaire, un(e) Consultant(e) AMOA Déploiement CRM ServiceNow. Environnement technique ServiceNow CSM (Customer Service Management), PEGA, CRM relation client entreprises, analyse d'écarts, analyse d'impacts, gestion de projet, Excel avancé, Power BI, Teams, SharePoint. Contexte Engagé depuis plusieurs années dans la modernisation de sa relation client, notre client s'est doté d'un CRM dédié aux entreprises, construit initialement sur PEGA. Une nouvelle étape s'ouvre avec la migration de ce socle vers ServiceNow, afin d'offrir une fiche client unique et omnicanale, de limiter les ressaisies, de fluidifier les échanges avec les entreprises et de favoriser la collaboration entre les acteurs. Après la bascule fonctionnelle prévue en 2026, l'année 2027 sera consacrée au déploiement de la solution auprès des organismes de son réseau, certains utilisant déjà l'ancien CRM, d'autres ne disposant d'aucun outil. Missions Migration des organismes déjà équipés de l'ancien CRM Construire et suivre, pour chaque organisme, une feuille de route de déploiement intégrant organisation, calendrier, risques et dépendances Définir avec les organismes les modalités de passage vers ServiceNow et en assurer le suivi Conduire les ateliers avec les interlocuteurs locaux Préparer les dossiers des comités de déploiement Équipement des organismes sans outil CRM Réaliser un état des lieux des pratiques et des outils existants et en tirer une analyse d'écarts, en lien avec les équipes de conduite du changement Animer des groupes de travail associant les organismes, les équipes métiers et la DSI Recueillir les enjeux, besoins, irritants et exigences des utilisateurs Mener les analyses d'impacts et proposer des scénarios de mise en œuvre Piloter le projet de bout en bout, de la préparation jusqu'au suivi post-démarrage Préparer les supports des comités de suivi et de pilotage Sur l'ensemble du périmètre Entretenir une relation de proximité avec les organismes, les équipes métiers et la DSI Alerter l'équipe de pilotage (PO, conduite du changement) au moment opportun Apporter un renfort ponctuel à l'équipe sur les sujets connexes Compétences attendues AMOA, ServiceNow CSM, CRM, PEGA, déploiement de progiciel, migration applicative, pilotage de projet, analyse d'écarts, analyse d'impacts, animation d'ateliers, conduite du changement, comitologie, Excel avancé, Power BI, SharePoint, protection sociale.

Senior Service Architect Must have an Active DV Clearance Work closely with solution, engineering, security and test teams to ensure Service Management requirements are embedded throughout the solution lifecycle. Senior Service Architect Responsibilities Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements. Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained. Undertake Service Management impact assessments across service and technology designs. Map customer requirements and demonstrate compliance against agreed outcomes. Facilitate service readiness and operational acceptance activities. Perform Service Transition and Exit Management activities. Support the through-life management of services and technologies. Identify and escalate service risks and issues to the appropriate domain lead. Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency. Contribute to wider disciplines including Test and Security. Senior Service Architect Skills and Experience Strong Service Architecture and Service Management experience within complex technology environments. Strong knowledge of ITIL and ISO 20000 Service Management frameworks. Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling. Strong knowledge of Service Management concepts, techniques and service lifecycle principles. Experience producing HLDs and detailed Service Design documentation. Strong process and architecture modelling experience using UML and BPMN. Knowledge and experience of SIAM operating models. Experience with requirements mapping, compliance and Service Management impact assessments. Experience supporting Service Transition, Exit Management and operational readiness. Understanding of PRINCE2 and Agile programme and project delivery frameworks. Commercial understanding of schedules and Statements of Work. Strong stakeholder management skills with the ability to influence overall solution design. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

dans le cadre du départ de son Responsable IT interne, notre client recherche un IT Manager capable d'assurer la continuité du Corporate IT pendant le recrutement de son successeur. Le périmètre couvre environ 150 collaborateurs répartis entre Nantes, Paris, Lisbonne et Barcelone. Un alternant systèmes et réseaux est déjà présent et devra être accompagné dans ses activités. Il s'agit d'une mission de relais opérationnel et non d'un projet de refonte ou d'externalisation complète. Missions principales Assurer le support quotidien des utilisateurs ; Administrer les comptes, les accès et les postes de travail ; Gérer les environnements Windows, macOS et Linux ; Superviser le réseau et assurer la sécurité courante du système d'information ; Piloter le parc informatique et le cycle de vie des équipements ; Gérer les incidents et les demandes via l'outil ITSM ; Maintenir et compléter la documentation existante ; Accompagner et faire monter en compétences l'alternant systèmes et réseaux ; Coordonner les sujets IT avec les différents sites européens ; Préparer la passation avec le futur Responsable IT interne. Environnement technique Google Workspace, Active Directory, Windows, macOS, Linux, Google Cloud Platform, UniFi, ManageEngine Endpoint Central, ESET Protect, Snipe-IT et Jira Service Management.

Les missions seront :Mettre en œuvre les évolutions techniques et d'architecture des services dans M365 Mettre en place toutes les automatisations nécessaires à base de scripts PowerShell pour automatiser les services M365 (Création, modification, suppression, Configuration des services) dans une architecture 'AD centric' Etudier l'ouverture de nouveaux services et être force de proposition Maintenir le paramétrage de Microsoft 365 et en particulier des services : OneDrive, Sharepoint, Teams Développer/Maintenir des scripts et composants SharePoint (Maîtrise de PnP, site templates) Produire toute la documentation à destination des équipes N2 et Assurer le passage de connaissance Traiter les incidents de niveau 3 Animer en tant qu'expert des groupes de travail technique autour de Microsoft 365 Vous intégrerez une équipe d'ingénierie de haut niveau multidisciplinaire basée à Montpellier et serez en relation notamment avec les chargés de comptes (manager de la relation client), les clients directs, les responsables de projets et les équipes d'administration/exploitation. Les autres services gérés par l'équipe ingénierie sont :Gestion de la messagerie (Exchange OnPrem, Exchange Online) Gestion de la connaissance : Microsoft OneDrive, Sharepoint, Teams, Viva Engage Microsoft 365 Apps: clients web et bureautiques Services de sécurité : Purview, Entra ID P1... Ingénierie générale M365 et processus evergreen Support fonctionnel expert Service management : Roadmap ouverture et commissionnement, gouvernance Groupe

IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

We are seeking a highly organised and detail-oriented IT Asset Management (ITAM) Engineer to oversee the full lifecycle management of IT assets across the organisation. This role is responsible for maintaining accurate and auditable asset inventories, ensuring software licence compliance, supporting procurement and vendor management activities, and driving optimisation of IT asset utilisation and cost efficiency. The successful candidate will work closely with IT Operations, Service Management, Procurement, Security, Finance, and external vendors to ensure strong governance, compliance, and operational effectiveness across the IT estate. The role also requires the development and continuous improvement of ITAM processes, standards, and reporting capabilities in line with organisational and regulatory requirements.

PMO DV Cleared 6-12 months Fulltime onsite in either London or Ipswich Inside IR35 · Good knowledge of the PMO Roles and Responsibities to aid coaching and support of the PMO Team. · Able to engage with a wide variety of stakeholders (at peer level and higher) to carry out the functions of the role. Maintain close liaison and strong relationships with key stakeholders in the operation of project delivery · Great attention to detail and willingness to work within a fast paced and demanding environment. · Microsoft Excel and PowerPoint skills. Microsoft Project skills also desirable but not essential. · Knowledge of Programme and Project Management, Service Management and Design (desirable). · An externally recognised qualification, such as PRINCE2 or equivalent would be desirable. · Maintain high standards of quality of work, personal conduct and punctuality at all times. Please send your latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.