At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you'll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You'll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You'll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development. This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
2nd/3rd Line Infrastructure Engineer MoD Corsham Role Summary This role provides for the advanced operational support, maintenance and development of a secure MoD platform, working as part of a team based at MoD Corsham. The position involves working across a complex technical estate to ensure platform availability and resilience, while supporting change and continuous service improvement. The role requires DV clearance and sole UK nationality. Key Responsibilities The Infrastructure Engineer will be expected to provide technical support to incident, problem and change management across production and non production environments. . Administer Windows based systems, including patching and configuration management. . Support Citrix and virtualised platforms such as VMWare vSphere and vRealize Automation. . Monitor and maintain system health using tools including SCOM and other enterprise monitoring solutions. . Collaborate with adjacent teams (e.g, Application Support Provider, IaaS provider) to provide reliable, resilient and secure services. . Conduct root cause analysis and the resolution of complex platform issues. Essential Skills and Background Experience in 2nd/3rd line engineering roles within secure Defence environments. . Highly proficient in Windows Server administration, and familiar with SCOM and MECM. . Experienced in the deployment and support of VMWare and Citrix solutions. . Hands on experience with Ansible for automation and configuration management. Desirable Skills . Proficiency with Linux (RHEL/CentOS) in the support context. . Familiarity with Trend, Nessus or similar security tooling. . Knowledge of backup and DPKI solutions. . Awareness of trust relationships and secure enterprise architectures. . Prior experience working with Defence Digital and knowledge of policies including JSP453. . Prior experience delivering support within an ITIL based service management model. . Certifications including Citrix Virtual Apps and Desktops Advanced Administration.
ContexteLe bénéficiaire souhaite une prestation d'accompagnement dans l'objectif d'assurer la mise en œuvre d'un service de contract management et de software asset management, dans le cadre de certains contrats logiciels. MissionsResponsabilité du processus pour gérer les nouveaux besoins logiciels pour le périmètre confié Point de contact unique dans le groupe pour la captation, chiffrage et validation des nouveaux besoins des métiers Capacité d'analyse critique de contrats logiciels Provisionnement des clés de licences pour le métier dans le portail éditeur Gestion des accès aux portails éditeur Gestion de la facturation interne : actualisation annuelle des factures métiers suite aux nouveaux besoins, transferts et achats réalisés
Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Notre client dans le secteur Retail recherche un/une Change/Release Manager H/F Description de la mission : CONTEXTE Le poste est rattaché à la DSI, sous la responsabilité du Directeur des opérations. La mission consiste à piloter et sécuriser les mises en production et les changements informatiques afin de garantir la qualité, la stabilité et la continuité de service du système d'information. Le titulaire du poste s'assure que chaque changement est évalué, planifié, validé, communiqué et déployé dans les meilleures conditions. MISSIONS Gestion des changements • Analyser et qualifier les demandes de changement • Évaluer les impacts, risques, dépendances et priorités • Organiser et animer le Change Advisory Board (CAB) • Faire valider les changements selon les règles de gouvernance • Assurer le suivi du cycle de vie des changes • Vérifier la conformité des changements avant mise en œuvre Gestion des releases • Planifier les mises en production • Coordonner les différentes équipes impliquées • Suivre les jalons de release • S'assurer que les tests, prérequis et plans de retour arrière sont prêts • Superviser les fenêtres de déploiement • Valider la complétude documentaire avant passage en production Coordination et communication • Communiquer les impacts aux parties prenantes • Informer les utilisateurs et les équipes support • Gérer les alertes en cas d'incident ou de retard • Maintenir une communication claire pendant les déploiements Contrôle et amélioration continue • Mesurer les indicateurs de performance • Suivre les incidents liés aux changements • Identifier les causes d'échec ou de régression • Proposer des actions d'amélioration du processus • Mettre à jour les procédures et standards ITSM PROFIL • Bac +3 à Bac +5 en informatique, systèmes d'information ou gestion de projet Expérience souhaitée en • exploitation IT • production • support • gestion des changements • Connaissance ITSM / ITIL • Anglais professionnel requis Outils à maîtriser • Outil ITSM : ServiceNow, EasyVista, GLPI, JIRA Service Management, etc. • Outils de planification • Outils de communication • Outils de reporting • Outils de déploiement / CI-CD selon contexte Informations complémentaires • Poste sans responsabilité managériale • Pas de déplacements professionnels Compétences / Qualités indispensables : Gestion des changements, Gestion des releases et mises en production, ITSM / ITIL, ServiceNow / outils ITSM, Anglais professionnel Compétences / Qualités qui seraient un + : coordination de projet, coordination d'équipeInformations concernant le télétravail : Oui — 2 jours/semaine
Backup Engineer Location: Work from home / Telford Duration: 6 months initially This senior-level role sits within a Backup team responsible for the provision of Managed Service & Project activities. The team provides support to the Backup solutions on the Live, Development & Test environments as well as performing all Change & Project work. The successful candidate will be responsible for supporting Backup technologies including Veritas NetBackup. In addition there will be a considerable amount of migration / transformation Project work, some of which may be out of hours. * At least 5-10 years' experience of supporting (2nd to 3rd Line) backups of servers and virtual payloads. * Good knowledge of backup and restore technologies. * Strong teamwork and interpersonal communication. * Have a proven problem solving ability. * Proactive approach to personal workload management. * Awareness of the ITIL Service Management framework and specifically incident and change management. * Use and support of Veritas NetBackup software and storage appliances. * Use and support of backups in a VMWare environment. * General knowledge of supporting backups on various server operating systems - Windows, Linux (RHEL & SLES), AIX and Solaris LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
