Trouvez votre prochaine offre d’emploi ou de mission freelance Managed Service Provider (MSP)

Wireless Network Engineer Remote - some travel round the midlands and very occasional travel to Hampshire will be required £40,000 - £50,000 + Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise, work with cutting-edge wireless technologies, and play a key role in the company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible for carrying out wireless surveys, supporting complex networking issues, and occasionally providing on-site support when conducting customer surveys. As the first engineer in the region, you'll have the autonomy to make a real impact while remaining supported by an experienced technical team. You will thrive in this role if you enjoy working in an MSP or service-led environment, take pride in customer experience, and are happy with a varied role covering NOC escalation, BAU support, and technical project work. The Role: *Conduct Wi-Fi surveys for customer sites across the Midlands *Provide 3rd Line support within the Network Operations Centre *Support the design and optimisation of wireless networking solutions *Occasional customer site visits alongside surveying activities *Work closely with a growing technical team on complex networking projects The Person: *CWNA qualified *Experience carrying out Wi-Fi surveys *Network Engineering or Wireless Networking background *Comfortable providing 3rd Line technical support *Strong communication skills and a collaborative approach *Looking for long-term development and progression opportunities Reference Number: BBBH277188 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite's OneWorld platform in a complex Regional or preferably Global environment - working with established, 'brown-field' operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.

Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2 Line Engineer, 2 Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.

Contexte : Au sein de l'équipe réseau, l'administrateur(trice) Réseaux et Sécurité viendra renforcer l'équipe pour absorber la charge de RUN et mener des opérations de déploiement visant à faire évoluer nos infrastructures et notre sécurité informatique. Ses principales missions seront les suivantes : Support & RUN Traiter les tickets transmis par l'infogérant. Réduire le volume de tickets en rendant l'infogérant et les correspondants IT plus autonomes : Création et mise à jour de documentations / bases de connaissances ; Animation de sessions de formation ou de transferts de compétences. Évolutions et projets Migration du Wi-Fi invité (clé partagée → portail captif) Définir et maintenir la configuration des bornes par site dans Cloud4Wi. Garantir la version minimale du contrôleur Wi-Fi nécessaire au bon fonctionnement du portail. Activation du NAC sur des sites en production Organiser et piloter les phases d'audit, de remédiation et d'activation. Travailler sur les solutions Cisco Catalyst et Cisco ISE. Est amené à travailler directement avec : Les ingénieurs réseaux et sécurité de l'équipe. Les équipes DESIGN et BUILD. Les équipes en charge du RUN et le MSP. Les équipes régionales de la DSI. Les domaines applicatifs. L'équipe SSI. L'équipe Programme Cloud. Les fournisseurs de solutions réseaux. Compétences techniques attendues Switching: Cisco Catalyst 9200/9500, Nexus 9300, Meraki MS ; VTP, Spanning Tree, VPC, LACP, VLAN. Routing: Cisco Catalyst SD-WAN, Meraki SD-WAN ; BGP, OSPF. Wireless: Cisco C9800-CL, CW9172I, C9120AXI, AIR-AP2802I, Meraki MR ; RRM. Sécurité: Firewalls Cisco ASA, Palo Alto, Umbrella ; Radius/Tacacs (Cisco ISE). Load Balancing & Proxy: F5. Outils: Catalyst Center, LiveNX. Services: DNS, NTP, DHCP. Qualités personnelles Compréhension des enjeux métiers et orientation client. Sensibilité forte aux enjeux de cybersécurité. Aisance rédactionnelle. Capacité à challenger l'existant et à proposer des améliorations. Travail en équipe. Anglais opérationnel (lu, écrit, parlé). Serait un plus Connaissance en Cisco ACI Expérience en automatisation (Azure DevOps, Network As Code, Terraform) Connaissance de Tufin

Wireless Network Engineer (Solutions Engineer) £50,000 - £60,000 + Excellent Benefits Package (Up to 43 Paid Days Off, Gym, Training, Enhanced Family Leave, Paid Charity Days, Subsidised On-Site Facilities, Free Parking and More) Farnborough, Hampshire (Office-based, hybrid after 6 months) Are you a CCNA certified Wireless Network Engineer looking to join a scaling, award-winning business where you can take technical ownership, work on genuinely interesting project-based deployments, and play a key role as the senior escalation point within a growing NOC team? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging environments. Due to continued growth, they are expanding their Network Operations Centre and are looking for an experienced engineer to act as the technical lead for network and wireless solutions. In this role, you will sit within the NOC as the final escalation point for complex incidents, while also delivering professional services across customer sites. You will design, deploy, optimise and support wireless and network solutions, carry out Wi?Fi surveys, and contribute to high-quality project delivery across a diverse customer base. You will thrive in this role if you enjoy working in an MSP environment, take pride in service quality and customer experience, and enjoy mentoring junior engineers. In return, you will benefit from a long-term approach to development, a welcoming team culture, and one of the most generous benefits packages in the market. The Role: *Acting as the senior technical escalation point within the NOC *Designing, deploying and optimising wireless and network solutions *Delivering professional services including installs, upgrades and migrations *Conducting Wi?Fi surveys and producing technical documentation *Mentoring and supporting junior engineers within the team The Person: *CCNA certified (in-date not required) *Strong experience with Wi?Fi and wireless networking *MSP or Service Desk background preferred *Ekahau experience beneficial but not essential *Able to commute to Farnborough five days a week for the first six months *Full UK right to work and minimum five years UK residency Reference Number: BBBH273692C Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT & Comms Maintenance Engineer (ROI) Location:Remote support with site visits throughout Ireland Salary: €32,500 - €37,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: The IT & Comms Maintenance Engineer (ROI) is a hybrid field-based and remote support role responsible for maintaining, supporting and improving partner technology environments across four Republic of Ireland sites located in Dublin, Cork and Limerick. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Key Responsibilities: Undertake scheduled maintenance visits to partner sites across ROI. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programmes. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to Dublin, Cork and Limerick partner locations. Full driving licence required. Access to a reliable vehicle for business travel. Mileage reimbursed in line with Flotek mileage policies. Occasional overnight stays may be required. What we're looking for: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Field Based Comms Support, Telecoms Engineer, IT Support Engineer, IT Maintenance Engineer, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician may also be considered for this role.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Job Title: Field Engineer Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT-related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous Willingness to learn new software and hardware technologies Experience supporting Microsoft Windows Server and Desktop environments Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS) Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous Knowledge of networking technologies including TCP/IP, firewalls, routing and switching Ability to run, patch and terminate cabling to support the installation of new hardware Experience within an MSP and/or the hospitality sector would be advantageous but is not essential Current and valid UK driving licence is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

Head of IT - English and German speaker Our client is an international manufacturing company undergoing rapid growth. As Head of IT, you will ensure the company's IT foundation is secure, reliable, scalable, and able to support rapid international growth. You will own core IT operations, infrastructure, enterprise applications, cybersecurity, workplace technology, and service delivery. Responsibilities : Define and execute the company's global IT roadmap, ensuring stable and scalable technology operations across multiple international locations Own enterprise applications and business systems, including ERP, collaboration platforms, identity management, endpoint management, and future MES integrations Establish and maintain secure, cloud-based infrastructure and workplace technology environments supporting global collaboration and operational continuity Lead cybersecurity, information security, risk management, business continuity, disaster recovery, and compliance initiatives Manage external IT service providers, technology vendors, MSPs, and cybersecurity partners Build and lead the internal IT organization (IT Operations, Service Management, Cybersecurity), defining future sourcing and staffing strategies Establish IT governance, service management processes, SLAs, asset management, and operational KPIs Partner closely with Operations, Supply Chain, PMO, Quality, Finance, and Commercial functions Requirements Professional fluency in English and German Several years of leadership experience in IT, Infrastructure, Enterprise Applications, or Technology Operations, ideally within a manufacturing or industrial environment Strong experience managing enterprise applications, cloud infrastructure, cybersecurity, networks, and global technology operations Experience implementing and supporting ERP environments and business-critical systems Solid understanding of cybersecurity frameworks, IT governance, risk management, and compliance requirements Proven ability to manage external service providers, technology vendors, and outsourcing partners Experience with Microsoft Dynamics, MES environments, or industrial IoT integrations Knowledge of ISO 27001, NIST, TISAX, or similar security frameworks Benefits Competitive, market-aligned compensation Swiss-standard social security, pension, and insurance coverage Hybrid or flexible working arrangements