Trouvez votre prochaine offre d’emploi ou de mission freelance Incident Management

Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities Assess business requirements and provide development estimates. Translate user requirements to user stories and technical task. Work closely with BA and QA teams to deliver fit for purpose technical solutions. Deliver quality code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of the team Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience A degree in Information Technology or equivalent. Experience required to successfully perform the role: Experience of working in a regulated environment, ideally Financial Services Senior level analyst developer/Team Leader Experience of / Aspire to leading support/development teams Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. Knowledge, technical skills and expertise Java Calypso API Oracle DBMS Calypso V14 or later CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.

Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities Assess business requirements and provide development estimates. Translate user requirements to user stories and technical task. Work closely with BA and QA teams to deliver fit for purpose technical solutions. Deliver quality code changes according to timescales provided. Manage service integration and transition from CTB. Develop and conduct regression and NFR testing Follow the change and incident management process. ITIL preferred Act as Second, Third Line RTB escalation Provide regular updates regarding development progress. Mentor and support junior members of the team Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience A degree in Information Technology or equivalent. Experience required to successfully perform the role: Experience of working in a regulated environment, ideally Financial Services Senior level analyst developer/Team Leader Experience of / Aspire to leading support/development teams Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. Knowledge, technical skills and expertise Java Calypso API Oracle DBMS Calypso V14 or later CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.

IT Support Analyst with 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity. This is a 2 level Treasury Systems implementation and support position. Role Description The IT Support Analyst with 2nd Level Treasury Systems Support – FIS Integrity role is a full-time hybrid position based in Dublin Ireland, with some work-from-home flexibility. The role involves providing second-line technical support for FIS Integrity and related treasury systems, including diagnosing incidents, resolving complex issues, and escalating to vendors or internal teams when needed. The analyst will monitor system performance, manage service requests, document solutions, and contribute to improvements in system reliability and user experience. Day-to-day tasks include working closely with treasury, IT, and operations stakeholders, handling changes and configuration updates, and ensuring adherence to service-level and security standards. The role requires clear communication with users, accurate reporting on incidents and trends, and proactive identification of risks or optimization opportunities. Qualifications Should possess strong Technical Support and Troubleshooting skills, with experience in 2nd level support for financial or treasury systems such as FIS Integrity. Have solid Analytical Skills and Information Technology knowledge, including understanding of system architecture, interfaces, and incident analysis. Candidates should possess effective Communication skills, with the ability to explain technical issues to non-technical stakeholders and collaborate across teams. Experience in treasury, banking, or financial services environments and familiarity with ITIL or similar service management frameworks is beneficial. A relevant degree or professional qualification in IT, Computer Science, or a related field, along with experience in hybrid working setups, is preferred. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Dublin Ireland. The salary for this role will be in the range £70K - £85K. Do send your CV to us in Word format along with your salary and availability.

ServiceNow Platform Administration & DevelopmentAdminister and maintain the ServiceNow platform within the ITSM landscape. Manage user access, security controls, instance configurations, branding, and performance optimization. Design,develop, andenhanceITSMprocesses,including:Incident Management Problem Management Change Management Request Management Knowledge Management Service Catalog Build and optimize workflows, automations, scripts, and platform customizations to support business needs. Ensure platform stability, upgrade readiness, and participation in release planning and risk mitigation activities. CMDB Management & Data QualityLead the design, population, maintenance, and continuous improvement of the CMDB. Ensure alignment with the Common Service Data Model (CSDM). Define and maintain data quality standards, governance controls, reconciliation processes, and certification activities. Drive the accuracy, completeness, and consistency of configuration data across infrastructure, cloud, application, and third-party sources. Integrations & Data IngestionDesign, implement, and maintain integrations between ServiceNow ITSM/CMDB and external systems. Workwith:MID Servers Cloud platforms Monitoring solutions ITOM tools Third-party applications and vendors Develop andmaintain:Import Sets Transform Maps Business Rules Script Includes REST APIs SOAP APIs Troubleshoot and optimize integration flows while ensuring maintainability and reliability. Collaborate with cross-functional teams to improve data exchange and platform efficiency. Data Governance & Service ModelingPromote best practices for data quality and stewardship. Implement validation controls, reconciliation rules, and governance processes. Support and drive adoption of the CSDM framework to ensure consistent service modeling and data usage across ITSM processes. Collaboration & Continuous ImprovementPartner with Infrastructure, Cloud, Security, and DevOps teams to align service models and improve data quality. Contribute to architecture discussions, technical standards, and platform best practices. Mentor and support junior ServiceNow administrators and developers. Produce and maintain technical documentation, operational procedures, and implementation guidelines.

Assurer le support de niveau 3 (N3) sur l'environnement Microsoft 365. Administrer et maintenir les services Microsoft 365. Gérer les incidents complexes et contribuer à leur résolution. Participer aux projets d'évolution et de migration M365. Garantir la sécurité et la conformité de la plateforme. Automatiser les tâches d'administration via PowerShell. Réaliser une veille technologique et proposer des améliorations. 🛠️ Compétences requises Microsoft 365 Microsoft Teams SharePoint Online Planner Microsoft Loop Microsoft 365 Copilot PowerShell Support N3 Incident Management Sécurité Microsoft 365 👤 Profil recherché Minimum 5 ans d'expérience sur Microsoft 365. Expertise en administration et support N3. Bonne maîtrise de PowerShell. Esprit d'analyse, autonomie et sens du service. Français courant, anglais professionnel apprécié. �

Windows Operations Engineer - DV Cleared (Contract) Role Description We are seeking a Windows Operations Engineer to manage, maintain, and optimise an operations platform and Windows domain environment. This role will handle day-to-day support and administrative operations, including user/group provisioning, incident management, OS and application patching, certificate rotations, and terminal installation and troubleshooting. Additionally, you will contribute to project-based initiatives that enhance the platform's usability, reliability and security. Responsibilities ● Handle ticket-based incident management and service requests. ● Perform administration, including user/group provisioning, terminal installation/rebuilds, OS and application patching, and certificate rotations. ● Maintain, secure, debug, and improve the operations infrastructure. ● Deliver project-based platform improvements and perform administration in line with user-base priorities. ● Produce and maintain operational documentation and share knowledge regarding processes and the Windows domain. Minimum Qualifications (MQs) ● Experience with Windows desktop and server administration (including Active Directory, Hyper-V and MECM/WSUS) ● Experience in support desk operations ● Enterprise Linux administration Must hold security clearance to the Developed Vetting (DV) level Location: Farnborough (on-site) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Support Analyst with 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2 level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.

Level 1 Cyber Security Analyst Must have an Active DV Clearance as immediate starts available Level 1 Cyber Security Analyst Responsibilities Monitor SIEM tooling to identify potential security threats. Perform initial investigation and triage of security alerts. Escalate incidents in line with defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge across enterprise IT such as networks or servers. Ability to lead activities within a shift environment. Strong communication skills across technical teams. Level 1 Cyber Security Analyst Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.