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IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1 and 2 Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency – O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1 and 2 Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS theyare responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency – O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. The contract duration is 3 months. The daily rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Nous recherchons pour l'un de ses clients un Ingénieur Réseau & Sécurité (H/F) avec 5 à 15 ans d'expérience. Maîtrise des environnements LAN/WAN, TCP/IP, VLAN, VPN, Firewall et routage. Bonne expertise des solutions de sécurité Fortinet, Palo Alto, Cisco ASA/Firepower et des technologies de sécurité réseau. Expérience en administration, supervision, analyse d'incidents et mise en œuvre de solutions de sécurité. Connaissance des environnements Cisco, SD-WAN, Load Balancing, IDS/IPS et des outils de monitoring. Capacité à intervenir sur des infrastructures critiques, à gérer les incidents et à assurer la MCO des équipements réseau et sécurité. La connaissance des pratiques ITIL/ITSM, de la gestion des changements et de la documentation technique est un plus.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Contexte : Dans le cadre d'un environnement international et à forts enjeux de sécurité, notre client recherche un Expert Infrastructures Réseaux & Sécurité N4 pour intégrer une équipe en charge du Build, du Maintien en Condition Opérationnelle (MCO) et du Run des infrastructures de sécurité. Le consultant interviendra dans un environnement de production critique, au sein d'une équipe transverse et multi-domaines. Il devra être capable de comprendre les architectures réseau et sécurité de grands comptes, tout en apportant son expertise et en étant force de proposition sur les évolutions d'infrastructure. Missions : Concevoir et faire évoluer les architectures réseau et sécurité : LAN, WAN, Wi-Fi, Firewall, Load Balancer, WAF, DNS/DHCP/IPAM. Réaliser l'ingénierie, l'installation, le paramétrage et la validation des infrastructures dans le cadre des projets Build. Assurer le Run et le MCO des infrastructures sous responsabilité. Participer aux études d'évolution et proposer des solutions d'amélioration des performances et de la disponibilité. Réaliser les diagnostics techniques, identifier les causes de dysfonctionnement et mettre en œuvre les corrections ou solutions de contournement. Assurer l'exploitation des composants techniques et participer au capacity planning. Définir et mettre en œuvre les règles de bonne gestion, d'exploitabilité et de sécurité des infrastructures. Coordonner les différents intervenants techniques et assurer l'interface avec les experts des autres domaines. Veiller au respect des normes de sécurité informatique et de qualité. Effectuer une veille technologique et contribuer à l'évaluation de nouvelles solutions. Participer aux études de conception et de qualification des infrastructures. Être force de proposition sur les évolutions techniques et l'optimisation des infrastructures. Une compétence en développement Python constitue un plus.

Mission longue durée sur site à Toulouse, TT 2/3 jours / semaine Vous serez intégré dans une équipe qui gère le Build, MCO et RUN sur les équipements d'infrastructure sécurité. - Comprendre les architectures Réseau LAN, WAN, Wifi, Sécurité dans des grands comptes ; - Savoir évoluer en environnement de production critique, dans un esprit d'équipe multi domaines ; - Assurer l'ingénierie, lors de la construction/installation/paramétrage des plates-formes techniques dans le cadre des projets (BUILD) ; - Participe aux études d'évolution de l'infrastructure de sécurité réseaux (Firewall, LoadBalancer, WAF, DNS/DHCP/IPAM, ..) ; - Proposer des solutions pour améliorer les performances des systèmes ou des plates-formes ; - Gèrer les évolutions des infrastructures ; - Coordonner : assurer l'interface avec les intervenants techniques / experts des autres domaines ; - Effectuer la veille et l'évaluation prospective technologique sur les produits ; - Assurer le bon fonctionnement des plates-formes techniques (RUN); - Réaliser des diagnostics pour identifier les causes de dysfonctionnement et proposer des corrections et des solutions de contournement ; - Assurer l'exploitation des composants techniques et participer à la gestion de leurs « capacity planning » ; - Définir et mettre en oeuvre les règles de bonne gestion et d'exploitabilité des systèmes et produits, et les qualifier d'un point de vue technique ; - Avoir une compétence en développement (notamment python) serait un plus fortement apprécié.

Rejoignez un environnement critique où la performance et la sécurité des infrastructures sont au cœur des enjeux. Vous souhaitez évoluer sur des infrastructures réseaux complexes et stratégiques ? Vous aimez intervenir aussi bien sur l'exploitation que sur les projets d'évolution d'architecture ? Dans le cadre du renforcement d'une équipe spécialisée dans les infrastructures réseaux et sécurité, nous recherchons un Ingénieur Réseaux & Sécurité Senior pour accompagner des projets d'envergure et garantir la continuité de service d'environnements critiques. Citoyen d'un pays membre de l'Union Européenne requis Contexte Vous intervenez au sein d'une équipe en charge des infrastructures réseaux et sécurité d'une organisation majeure du secteur aéronautique. Votre rôle consiste à assurer le support technique avancé, participer aux projets d'évolution des architectures, déployer de nouvelles infrastructures et garantir leur disponibilité, leur performance et leur sécurité. Vos missions Participer à la conception et à l'évolution des architectures réseaux et sécurité. Interconnecter et intégrer différentes plateformes techniques. Configurer, administrer et maintenir des équipements réseaux et sécurité multi-constructeurs. Assurer le maintien en conditions opérationnelles des infrastructures. Réaliser les opérations de patch management et les campagnes de validation en laboratoire. Superviser les environnements techniques et analyser les alertes. Intervenir sur le diagnostic et la résolution d'incidents complexes de niveau N2/N3. Accompagner les utilisateurs et les équipes techniques dans la résolution de leurs problématiques. Contribuer au pilotage des projets techniques et coordonner les différents intervenants. Produire et maintenir la documentation d'architecture, d'exploitation et d'administration. Participer aux comités techniques et aux réunions de suivi. Être force de proposition dans l'amélioration continue des infrastructures. Environnement technique Réseaux LAN / WAN MPLS Ethernet VLAN Multicast TCP/IP UDP OSPF BGP PIM Routage statique Sécurité VPN IPSec NAT Filtrage avancé Profils d'inspection Politique de sécurité réseau

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

Dubbing Brothers est un acteur mondial de référence dans le doublage, la postproduction et la localisation de contenus audiovisuels pour les plus grands studios et plateformes internationales (Netflix, Disney, Apple, HBO, Amazon, etc.). Présent dans plus de 9 pays, le groupe s'appuie sur des infrastructures technologiques de pointe, sécurisées et en constante évolution, afin de garantir des services innovants, performants et conformes aux plus hauts standards de l'industrie audiovisuelle. Description du poste Dans le cadre du renforcement de notre département IT en France, nous recrutons un Ingénieur Systèmes, Réseaux, Cybersécurité & Stockage. Poste à pourvoir immédiatement. Vous intégrerez une équipe Infrastructure & Production IT intervenant sur des environnements critiques de production audiovisuelle, de postproduction et de stockage média à haute disponibilité. Vos missions : Cybersécurité • Contribuer activement à la mise en œuvre et à l'amélioration continue des mesures de protection du système d'information : pare-feu, prévention des intrusions, supervision sécurité, EDR, antivirus, contrôle des accès et gestion des vulnérabilités • Participer à la détection, l'analyse et la réponse aux incidents de sécurité en lien avec les outils de supervision et les partenaires SOC • Participer aux analyses de vulnérabilités, campagnes de patch management et déploiement des correctifs de sécurité • Contribuer au durcissement des infrastructures, à la sécurisation des flux et à l'amélioration continue des bonnes pratiques sécurité Gouvernance & conformité • Participer activement aux démarches de conformité et de certification du groupe (ISO 27001, TPN, politiques sécurité, audits clients) • Contribuer à l'implémentation, la diffusion et l'amélioration des politiques et procédures de sécurité • Participer aux audits internes et externes ainsi qu'aux actions d'amélioration continue du SMSI Administration systèmes & infrastructures • Administrer et maintenir les infrastructures serveurs Windows et Linux • Participer au déploiement, à la configuration et à l'évolution des environnements virtualisés (VMware, Hyper-V) • Assurer le maintien en condition opérationnelle des infrastructures critiques et participer à l'automatisation des tâches d'administration • Contribuer à la supervision, à l'optimisation des performances et à l'amélioration continue de la disponibilité des services Stockage & infrastructures média • Participer à l'administration et à l'évolution des infrastructures de stockage haute performance dédiées aux workflows de postproduction et de production audiovisuelle • Intervenir sur des environnements Dell EMC PowerScale / Isilon, Avid Nexis, SAN et NAS • Participer à la gestion des performances, de la réplication, de la disponibilité et de la sécurisation des données de production • Contribuer aux projets d'évolution des infrastructures de stockage et aux architectures média à forte volumétrie Réseaux & connectivité • Administrer et maintenir les infrastructures réseau du groupe : LAN, WAN, VLAN, VPN, Wi-Fi, firewalling et interconnexions multi-sites • Participer à la conception et à l'évolution des architectures réseau et datacenter • Superviser les équipements réseau et intervenir en cas d'incident, de dégradation de performance ou de problématique de disponibilité • Contribuer à l'amélioration de la segmentation réseau, de la sécurisation des flux et de la résilience des infrastructures

Dans le cadre du maintien en conditions opérationnelles de services critiques de téléphonie d'entreprise et de centre de contacts, nous recherchons un Ingénieur Support N3 spécialisé en Cisco Collaboration. Vous intervenez comme point d'escalade technique sur les incidents complexes et les dégradations de service affectant les environnements de communication unifiée. La mission s'inscrit dans un contexte international multisite nécessitant une forte capacité de diagnostic, de coordination et de communication avec des équipes situées dans plusieurs fuseaux horaires. Vous assurez le support et le troubleshooting de bout en bout sur les environnements Cisco CUCM 12.x, Cisco Jabber, Cisco UCCX et Cisco CUBE, ce dernier étant utilisé comme SBC principal. Vos principales responsabilités sont les suivantes : Prendre en charge les escalades N3 relatives aux incidents VoIP et Unified Communications complexes, intermittents, multidomaines ou multisites. Participer aux incidents majeurs et, selon le contexte, en assurer le pilotage technique. Contribuer au rétablissement rapide des services, coordonner les échanges techniques, communiquer les statuts d'avancement et participer aux revues post-incident. Diagnostiquer les problématiques de traitement et de routage des appels dans Cisco CUCM 12.x. Intervenir sur les dial plans E.164, route patterns, route lists, partitions, Calling Search Spaces, translation patterns, régions, locations et device pools. Diagnostiquer les SIP trunks, gateways et ressources média, notamment MTP, Transcoder et Conference Bridge. Apporter un support sur les concepts et mécanismes SRST. Diagnostiquer les problèmes de services Cisco Jabber et de terminaux CSF. Analyser les problématiques d'enregistrement, de voix et de vidéo dans le périmètre concerné. Traiter les dépendances Jabber liées au DNS, aux certificats et au SSO lorsqu'il est utilisé. Coordonner les investigations avec les équipes Workplace et Identity. Supporter et diagnostiquer les services Cisco UCCX. Analyser les problèmes de connexion des agents, de CTI, de JTAPI, de flux d'appels, de scripts, de triggers, d'Active Directory et de Finesse. Intervenir sur les problématiques de reporting historique et temps réel. Diagnostiquer les intégrations entre Cisco UCCX et Cisco CUCM. Apporter un support sur les mécanismes de haute disponibilité UCCX lorsqu'ils sont applicables. Exploiter et diagnostiquer Cisco CUBE en tant que SBC principal. Analyser les dial-peers, le routage SIP, les problématiques d'interopérabilité et les normalisations SIP. Réaliser les manipulations nécessaires sur les numéros, les en-têtes SIP et les mécanismes de confidentialité. Diagnostiquer les négociations de codecs, le DTMF, les flux fax T.38 et les interconnexions avec les opérateurs et le réseau PSTN. Traiter les problématiques TLS, SRTP et certificats lorsque ces mécanismes sont activés. Collecter et analyser les éléments techniques nécessaires au diagnostic : données RTMT, traces SDL/SDI, CDR/CMR, logs UCCX, debugs Cisco IOS sur CUBE, syslogs, données SNMP et captures réseau. Construire et interpréter des diagrammes de séquences SIP. Analyser les flux réseau et les captures de paquets avec Wireshark. Étudier les indicateurs de qualité des appels, notamment le MOS, le taux de complétion et les dégradations audio. Collaborer avec les équipes Réseau et Sécurité sur les problématiques de QoS voix, DSCP, files d'attente, trust boundaries, VLAN, routage, DNS, DHCP, NTP et Wi-Fi. Diagnostiquer les impacts des firewalls et du NAT sur les flux SIP et RTP. Vérifier les flux réseau, les ports requis et les mécanismes de transport sécurisé. Réaliser les analyses de causes racines et rédiger les post-mortems. Définir les actions correctives et préventives, en assurer le suivi jusqu'à leur réalisation et documenter les erreurs connues ainsi que les solutions de contournement. Exécuter et valider les changements techniques et les opérations de maintenance. Participer aux mises à jour, montées de version, modifications de configuration et évolutions liées aux opérateurs. Respecter les processus de gestion des changements et de validation associés. Collaborer avec le support constructeur et les opérateurs télécoms lorsque leur intervention est nécessaire. Maintenir les procédures opérationnelles, runbooks, schémas techniques et bases de connaissances. Accompagner les équipes L1 et L2, transmettre les connaissances et améliorer la qualité des escalades. Contribuer à l'observabilité, à la supervision et à la gestion de capacité des services de téléphonie et de centre de contacts. L'environnement technique comprend notamment : Cisco CUCM 12.x Cisco Jabber et terminaux CSF Cisco UCCX Cisco Finesse Cisco CUBE SIP, RTP, TLS et SRTP CTI et JTAPI E.164 et PSTN SRST MTP, Transcoder et Conference Bridge RTMT CDR et CMR Traces SDL/SDI Cisco IOS CLI, commandes show et debugs Wireshark Syslog et SNMP QoS voix, DSCP et MOS DNS, DHCP, NTP, VLAN, LAN, WAN, routage, firewall et NAT Outils de gestion des incidents, problèmes et changements Solutions de documentation et de gestion des connaissances La mission comporte une participation à une rotation d'astreinte afin de garantir le support de services de téléphonie et de centre de contacts critiques dans plusieurs régions. Dans ce cadre, vous devez être en mesure de répondre aux incidents prioritaires, de coordonner les conférences techniques, de mobiliser le constructeur ou les opérateurs et d'exécuter des changements urgents dans le respect des procédures convenues. La réussite de la mission sera notamment mesurée à travers : La réduction du temps moyen de rétablissement des incidents voix et centre de contacts de priorité élevée. La diminution des incidents récurrents grâce au Problem Management et à la réalisation des actions correctives et préventives. L'amélioration du taux de résolution par les équipes L2 grâce au mentorat, aux procédures et aux articles de connaissance. Le maintien des objectifs de disponibilité et de qualité de service. Le suivi du taux de complétion des appels, de la qualité audio, du MOS et de la disponibilité des agents UCCX.

IT Infrastructure Support Engineer Our Client a bank based in Central London is looking to recruit a bright talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years IT Support experience. You will have at least to 5 to 6 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. The Client is rolling out MS Windows 11 and would therefore like to recruit an individual with these skills. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties · Familiarity with core banking systems or financial applications · Provide first/Second level support for hardware, software, and network-related issues and working knowledge of VMWare. · Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. · Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments. · Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Understanding of cybersecurity measures. · Perform routine system backups and assist with disaster recovery operations. · Monitor system performance and report abnormalities to senior IT staff · Assist with software updates, patches, and antivirus management. · Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA · Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a hybrid role with at least 3 days a week in the office in Central London. The salary for this position will be circa £40K - £45K. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre d'une prestation réalisée pour un acteur majeur du secteur des télécommunications, vous intervenez sur la coordination des activités techniques liées aux infrastructures réseaux, systèmes et télécoms. Vous assurez le suivi opérationnel des interventions, le pilotage des incidents et la coordination entre les équipes techniques terrain, les centres d'exploitation et les différents intervenants du projet. Dans le cadre d'une prestation réalisée pour un acteur majeur du secteur des télécommunications, vous intervenez sur la coordination des activités techniques liées aux infrastructures réseaux, systèmes et télécoms. Vous assurez le suivi opérationnel des interventions, le pilotage des incidents et la coordination entre les équipes techniques terrain, les centres d'exploitation et les différents intervenants du projet. Vos missionsCoordonner les interventions des techniciens systèmes, réseaux et télécoms sur les sites clients. Assurer le suivi des incidents, demandes et changements dans le respect des procédures d'exploitation. Piloter les escalades techniques auprès des équipes d'expertise réseaux, télécoms et systèmes. Superviser l'avancement des opérations de déploiement, migration et mise en production. Organiser et suivre les interventions sur les infrastructures LAN, WAN et télécoms. Contrôler la qualité des interventions et la conformité des livrables techniques. Participer aux cellules de crise lors d'incidents majeurs et assurer la communication entre les différents acteurs. Assurer le reporting opérationnel et le suivi des indicateurs de performance. Veiller au respect des engagements de service et des délais de résolution. "Engagé en faveur de la diversité et de l'inclusion, Experis / ManpowerGroup France considère chaque candidature sans distinction. Pour en savoir plus sur le parcours de recrutement chez Experis : "

IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Role Description The IT Infrastructure & Systems Manager is a full-time role based in London with a hybrid working arrangement, combining on-site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day-to-day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands-on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (e.g., ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K. Do send your CV to us in Word format along with your salary and availability.

Job Title: Senior Infrastructure Engineer Location: Liverpool City Centre HQ Salary: £50,000-£58,000 per annum depending on experience Job Type: Permanent, Full Time Here at Acorn we are looking for a passionate Senior Infrastructure Engineer to join us in Hands-on multi-disciplined technical support role within the IT infrastructure support and 3rd line escalation team. Within this team you will be supporting the Infrastructure Support Manager in driving delivery of robust, performant, resilient and recoverable infrastructure and systems, a mixture of on-premises and Azure. You will be supporting the technical development of the internal infrastructure team, maintaining infrastructure best practice and standards as well as ensuring all platforms are secure and meet all legislative compliance requirements. What you will be doing: You will be in a hands-on technical lead role within the infrastructure team, supporting the promotion of technical excellence and quality across the team and leading knowledge transfer. Use your expertise of classic infrastructure disciplines, technologies & best practices to drive the deployment and management of the on-premises infrastructure, ensuring all infrastructure assets and interfaces have appropriate monitors, alerts, backups and recovery plans in place. Although this role does not directly manage the Azure platform, it is expected that this role will manage aspects with the platform, requiring knowledge and close collaboration with the cloud platform team Use your experience to help the delivery of best-of-breed 3rd line support function, ensuring tickets and issues raised are managed efficiently and to expected quality, within SLA. Be continually aware of enhancements available within current deployed infrastructure solutions as well as any shifts in technology & enhancements benefitting the business. Work cross functionally with our Project, Development, Cloud Platform, and SecOps teams for new deployments, providing continual management and maintenance. Supporting the development of disaster recovery plans and maintaining operational resilience within the infrastructure remit. Lead technical evaluation of products within the infrastructure domain, participating in the deployment & implementation of the infrastructure technologies. Contribute to the technical design of best of breed infrastructure solutions, exploiting industry best practice. Work with the SecOps engineers to remediate any vulnerabilities identified within remit. About You: Critical Competencies: Minimum 4 years' Infrastructure experience, with minimum of 1yrs in a similar senior capacity or performing senior duties within a team of engineers with a support background. Excellent Active Directory and associated services skills Experience with broad variety of classic infrastructure disciplines & technologies; Network, Windows Server, Storage, Virtualisation, Security and Mail and associated services and functions Experience of team supervision, or mentoring would be an advantage. High level of knowledge with Office 365 suite of applications, security, and tools Excellent Microsoft Exchange skills, ideally in Hybrid solution Previous experience in designing and leading implementation of infrastructure solutions. Experience using infrastructure auto-deployment and scripting techniques; PowerShell, Ansible Experience of the development of design and documenting technical solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Working knowledge of ITIL What we are looking for: Network technologies; All LAN/WAN components, routing and protocols Windows Server and storage architecture solutions MS Exchange and messaging techniques and troubleshooting, ideally in hybrid setup An understanding of cloud computing platforms, principals, and services PowerShell or similar Scripting solutions Zero-trust solutions, VPN, SSO setup, PIM and MFA solutions Perimeter and Endpoint Security solutions, SWEG, Web Access, Anti-Malware config Microsoft Windows Server OS, updating, upgrading, Linux experience an advantage Backup & Recovery design and testing Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration and support MS SQL server and support Deploying and supporting cloud infrastructure, any platform an advantage Web application development techniques and tools, XML, .Net framework, and development lifecycle, to provide adequate support to the developer teams Jira helpdesk and confluence Terraform IaC deployments Remote Desktop RDS/AVD/VDI environments Supporting and securing Macbook devices IP Telephony design, implementation and/or support Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; IT Manager, Senior IT Engineer, Network Manager, Senior Infrastructure Manager, IT System Manager, Senior System Engineer, may also be considered for this role.

Chaque moment compte. Surtout ceux que vous vivez à fond. Bienvenue chez Consort Group. Consort Group, accompagne depuis plus de 30 ans les entreprises dans la valorisation de leurs données et infrastructures. Elle s'appuie sur deux leaders, Consortis et Consortia, et place l'humain et la responsabilité sociétale au cœur de ses valeurs. C'est votre future équipe Première agence régionale ouverte en 2001, l'agence Sud-Ouest représente les expertises du groupe en Occitanie, notamment à Toulouse et Castres. Forte de près de 150 collaborateurs, elle accompagne une trentaine de clients en s'appuyant sur deux Centres de Services et privilégie un accompagnement individualisé. Architecte Technique N3 Système H/F C'est votre mission Vous êtes passionné·e par les infrastructures Linux, l'architecture technique et la sécurité des systèmes ? Ce poste est fait pour vous. En tant qu'Ingénieur Expert / Architecte Technique N3 Système, vous êtes responsable de l'expertise, de la conception et de l'évolution des environnements systèmes et contribuez à notre ecosystème : Côté build : Réaliser des études techniques et participer à la conception et à l'évolution des architectures systèmes. Proposer des améliorations d'architecture, de performance et de sécurité sur les environnements gérés. Participer à la définition et à la formalisation des exigences techniques. Concevoir et mettre en œuvre des solutions autour de la conteneurisation et des environnements Linux. Participer aux phases de qualification et définir les tests permettant de valider les solutions. Rédiger les documents d'architecture, dossiers techniques et procédures avec un haut niveau de rigueur. Côté run : Assurer l'expertise N3 et le support sur les environnements Linux. Analyser et résoudre les incidents techniques complexes. Participer au durcissement et à la sécurisation des systèmes. Administrer et faire évoluer les mécanismes de gestion des accès et les environnements LDAP. Assurer le maintien en conditions opérationnelles des composants NGINX, Squid, certificats, Docker, Podman et Proxmox. Contribuer à l'amélioration continue et à la fiabilisation des infrastructures. C'est votre parcours Vous avez au moins 10 ans d'expérience dans des environnements systèmes et infrastructures complexes. Vous aimez analyser, concevoir et faire évoluer des architectures techniques sans jamais cesser d'innover. Vous cherchez un cadre où votre expertise compte et où la technique va de pair avec la collaboration. C'est votre expertise : Linux : CentOS, AlmaLinux Durcissement et sécurisation des OS Gestion des accès et LDAP NGINX / Squid : proxy et reverse proxy Gestion des certificats GitLab Docker / Podman / conteneurisation Proxmox Bonnes connaissances des environnements LAN / WAN Expertise N3 système et architecture technique Compréhension des exigences et des tests de validation C'est votre manière de faire équipe : Vous êtes rigoureux·se et méthodique. Vous disposez d'excellentes capacités de rédaction et de synthèse. Vous savez formaliser des sujets techniques complexes de manière claire et structurée. Vous disposez d'un bon esprit d'analyse et savez challenger l'existant. Vous êtes autonome et force de proposition. Vous appréciez le travail en collaboration avec les équipes Systèmes, Réseaux et Sécurité. Vous savez prendre du recul et proposer des solutions dans une démarche d'amélioration continue. C'est notre engagement Chez Consort Group, vous êtes un·e expert·e qu'on accompagne pour que chaque mission devienne une étape qui compte. Un onboarding attentif et humain Une vraie proximité managériale Des formations accessibles en continu Des engagements concrets : inclusion, égalité, solidarité Un package RH complet : mutuelle, carte TR, CSE, prévoyance Une culture du feedback et des projets qui font sens C'est clair Le process de recrutement : Un premier échange téléphonique avec notre team recrutement Un entretien RH ainsi qu'un échange métier avec un.e ingénieur.e d'affaires Un test ou un échange technique avec un.e de nos expert.es Un dernier point avec votre futur.e manager ou responsable de mission Et si on se reconnaît : on démarre ensemble C'est bon à savoir Lieu : Toulouse Contrat : CDI Télétravail : 2 jours Salaire : De 50 K€ à 65 K€ (selon expérience) brut annuel Famille métier : Systèmes / Infrastructure / Architecture Ce que vous ferez ici, vous ne le ferez nulle part ailleurs. Ce moment, c'est le vôtre.

Pour le compte de l' un de nos clients, nous recherchons un Administrateur réseau et sécurité Vos principales missions seront : 1/ Support et gestion des incidents (environ 30% de l'activité) - Suivre et rédiger des procédures à appliquer lors des pannes ou de dysfonctionnements - Améliorer le taux de volume de traitement des incidents en mode proactif - Auditer les réseaux lors de dysfonctionnements, mettre en place des solutions pour assurer le maintien en conditions opérationnelles du réseau. - Ouvrir et suivre des tickets auprès des services supports éditeurs ou opérateurs - Intervenir en tant qu'expert réseau auprès des équipes applicatives ou systèmes en cas de panne ou de difficultés (Support N2/N3). 2/ Maintien en conditions opérationnelle (environ 40 % de l'activité) - Superviser et administrer les infrastructures réseau (LAN/WAN/WLAN) - Superviser et administrer les équipements de sécurité (Firewall, Load Balancer, Proxy) - Mettre à jour les logiciels/firmwares dans le cadre de la gestion des cycles de vie des composants techniques - Gérer le parc et ses licences - Mettre à jour les référentiels (Inventaire, CMDB, IPAM,…), la documentation technique et la base de connaissance - Mettre en place les tableaux de bord de suivi des performances et du capacitaire - Contribuer l'amélioration de l'exploitation quotidienne des infrastructures réseaux (automatisation des taches d'administration via Ansible) - Assurer une veille technologique afin de proposer et anticiper les évolutions nécessaires à l'optimisation du réseau et au maintien sa sécurité et sa fiabilité - Définir le plan de reprise technique en cas de défaillance du réseau 3/ Mise en place des infrastructures réseau et gestion des demandes (environ 30% de l'activité) - Assurer le traitement des demandes et des changements visant la mise à disposition de nouveau service en fonction des besoins métiers - Apporter son expertise technique et fonctionnelle sur la partie réseaux télécommunications lors de mise en place de projets concernant l'infrastructure du système d'information ou lors du lancement de projets transverses - Assurer l'interface entre les équipes internes et externes (opérateurs ou partenaires) lors de la mise en place d'interconnexion avec le réseau de l'entreprise - Remplacer les équipements réseau dans le cadre de la gestion de l'obsolescence. Cette mission est soumise aux astreintes. Deux jours de télétravail sont prévus par semaine après une période d'intégration