Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
SCC, division technologie du Groupe Rigby, 1ᵉʳ groupe informatique privé en Europe. En France, SCC réalise 3 Mds€ de CA grâce à l'engagement de ses 3 500 collaborateurs, au service de plus de 5 000 clients. De l'infrastructure IT au Cloud, en passant par la cybersécurité, l'IA, le workplace ou les solutions logicielles, SCC accompagne la transformation digitale des entreprises. Notre ambition : renforcer la performance de nos clients sur trois axes : Moderniser leurs infrastructures et accompagner leur évolution vers le Cloud Déployer leurs stratégies Réseau et Sécurité Développer les usages et l'expérience de leurs utilisateurs Nos valeurs : esprit d'entreprendre, professionnalisme, esprit d'équipe, engagement, diversité. Rejoignez-nous ! Le poste La flotte de terminaux mobiles (smartphones, tablettes durcies, terminaux embarqués) constitue un actif opérationnel critique pour les équipes d'intervention. En tant qu'Administrateur Mobilité, vous etes garant(e) de la disponibilité, la sécurité et la conformité de ce parc. Vous veillez à son bon fonctionnement et contribuez au respect des engagements de service attendus. Le poste est à pourvoir ASAP. Missions principales : Administrer et superviser la solution de gestion de flotte mobile (MDM/EMM) : enrôlement, déploiement de profils, mise à jour et retrait des terminaux. Assurer le déploiement, le paramétrage et le support des terminaux mobiles et applications métier associées (radio-transmission, applications d'intervention, téléphonie). Garantir la sécurisation des équipements mobiles (chiffrement, politiques d'accès, conformité aux exigences de sécurité). Assurer le suivi des incidents et demandes relatifs à la mobilité dans l'outil ITSM, dans le respect des délais contractuels (SLA). Contribuer à la production des indicateurs de suivi de service (disponibilité, taux de résolution, respect des délais) et à la prévention des non-conformités. Participer à la gestion du parc (inventaire, cycle de vie, renouvellement) et à la relation avec les opérateurs et fournisseurs de terminaux. Documenter les procédures d'exploitation et contribuer aux instances de gouvernance du compte (comités opérationnels, reporting). Assurer une astreinte ou une permanence en cas d'incident critique impactant la mobilité des équipes d'intervention, selon l'organisation en place.
