Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Senior Service Architect Must have an Active DV Clearance Work closely with solution, engineering, security and test teams to ensure Service Management requirements are embedded throughout the solution lifecycle. Senior Service Architect Responsibilities Own and author Service Design collateral, including HLDs, BPMN models, processes, procedures and compliance statements. Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained. Undertake Service Management impact assessments across service and technology designs. Map customer requirements and demonstrate compliance against agreed outcomes. Facilitate service readiness and operational acceptance activities. Perform Service Transition and Exit Management activities. Support the through-life management of services and technologies. Identify and escalate service risks and issues to the appropriate domain lead. Work with the overall Solution Owner and influence solution design to improve service stability, supportability and efficiency. Contribute to wider disciplines including Test and Security. Senior Service Architect Skills and Experience Strong Service Architecture and Service Management experience within complex technology environments. Strong knowledge of ITIL and ISO 20000 Service Management frameworks. Detailed understanding of ITIL processes, ITSM tooling and Enterprise Management tooling. Strong knowledge of Service Management concepts, techniques and service lifecycle principles. Experience producing HLDs and detailed Service Design documentation. Strong process and architecture modelling experience using UML and BPMN. Knowledge and experience of SIAM operating models. Experience with requirements mapping, compliance and Service Management impact assessments. Experience supporting Service Transition, Exit Management and operational readiness. Understanding of PRINCE2 and Agile programme and project delivery frameworks. Commercial understanding of schedules and Statements of Work. Strong stakeholder management skills with the ability to influence overall solution design. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
dans le cadre du départ de son Responsable IT interne, notre client recherche un IT Manager capable d'assurer la continuité du Corporate IT pendant le recrutement de son successeur. Le périmètre couvre environ 150 collaborateurs répartis entre Nantes, Paris, Lisbonne et Barcelone. Un alternant systèmes et réseaux est déjà présent et devra être accompagné dans ses activités. Il s'agit d'une mission de relais opérationnel et non d'un projet de refonte ou d'externalisation complète. Missions principales Assurer le support quotidien des utilisateurs ; Administrer les comptes, les accès et les postes de travail ; Gérer les environnements Windows, macOS et Linux ; Superviser le réseau et assurer la sécurité courante du système d'information ; Piloter le parc informatique et le cycle de vie des équipements ; Gérer les incidents et les demandes via l'outil ITSM ; Maintenir et compléter la documentation existante ; Accompagner et faire monter en compétences l'alternant systèmes et réseaux ; Coordonner les sujets IT avec les différents sites européens ; Préparer la passation avec le futur Responsable IT interne. Environnement technique Google Workspace, Active Directory, Windows, macOS, Linux, Google Cloud Platform, UniFi, ManageEngine Endpoint Central, ESET Protect, Snipe-IT et Jira Service Management.
Les missions seront :Mettre en œuvre les évolutions techniques et d'architecture des services dans M365 Mettre en place toutes les automatisations nécessaires à base de scripts PowerShell pour automatiser les services M365 (Création, modification, suppression, Configuration des services) dans une architecture 'AD centric' Etudier l'ouverture de nouveaux services et être force de proposition Maintenir le paramétrage de Microsoft 365 et en particulier des services : OneDrive, Sharepoint, Teams Développer/Maintenir des scripts et composants SharePoint (Maîtrise de PnP, site templates) Produire toute la documentation à destination des équipes N2 et Assurer le passage de connaissance Traiter les incidents de niveau 3 Animer en tant qu'expert des groupes de travail technique autour de Microsoft 365 Vous intégrerez une équipe d'ingénierie de haut niveau multidisciplinaire basée à Montpellier et serez en relation notamment avec les chargés de comptes (manager de la relation client), les clients directs, les responsables de projets et les équipes d'administration/exploitation. Les autres services gérés par l'équipe ingénierie sont :Gestion de la messagerie (Exchange OnPrem, Exchange Online) Gestion de la connaissance : Microsoft OneDrive, Sharepoint, Teams, Viva Engage Microsoft 365 Apps: clients web et bureautiques Services de sécurité : Purview, Entra ID P1... Ingénierie générale M365 et processus evergreen Support fonctionnel expert Service management : Roadmap ouverture et commissionnement, gouvernance Groupe
