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Notre client dans le secteur Aérospatial et défense recherche un/une Technical Infrastructure & Network Architect H/F Description de la mission : Context The role supports transformation, modernization and operational initiatives across multiple projects and sites, including industrial/OT environments. The Technical Infrastructure & Network Architect works closely with Enterprise, Solution, Application, Data, Cloud and Security Architects, as well as Infrastructure, Network, DevOps and project teams. Network and infrastructure architecture are part of the overall solution architecture, not isolated technical domains. Mission Provide technical architecture leadership across infrastructure, network, cloud and hybrid environments. Define coherent, secure, resilient and operable technical architectures, and support delivery from design through implementation and transition to operations. Contribute to cross-domain architecture decisions and challenge proposed solutions where required. Key responsibilities Translate business, application and solution requirements into technical architecture requirements covering hosting, connectivity, performance, availability, security, resilience, backup/recovery, monitoring and supportability. Define target and reference architectures, reusable standards and technical patterns across sites. Produce HLDs and architecture documentation, and review LLDs and detailed technical designs. Analyse impacts, dependencies, risks, architecture gaps, single points of failure and operational constraints. Challenge solutions proposed by projects, suppliers and engineering teams, and assess alternatives. Document key architecture decisions through Architecture Decision Records (ADRs). Assess deviations from architecture and technical standards and support governance and approval processes. Define Build-to-Run requirements and support production readiness, operational handover and knowledge transfer. Technical environment Architecture practices: ArchiMate, TOGAF or equivalent methodology, architecture principles and standards, Architecture Decision Records, target-state architecture, impact and dependency analysis, architecture governance Infrastructure and network: LAN/WAN, routing, switching, VLANs, subnets, network segmentation, firewalls, DMZs, security zoning, Wi-Fi, site/datacenter connectivity, compute, virtualization, Windows, Linux, storage, backup and recovery, high availability, disaster recovery, hybrid infrastructure Cloud and hybrid: AWS architecture and networking, VPC, subnets, route tables, Internet/NAT Gateway, Transit Gateway, VPC Peering, PrivateLink, Security Groups, Network ACLs, Route 53, AWS Direct Connect, AWS Landing Zone APIs and integration: REST APIs, OpenAPI, OAuth2, OIDC, JWT, mTLS, API Gateway, reverse proxy, API security, rate limiting, webhooks, event-driven architecture, Kafka, messaging, AMQP, SFTP, HTTPS Industrial/OT: IT/OT segregation, industrial DMZs, factory and edge connectivity, industrial Wi-Fi, secure remote access Expected deliverables Target and reference architectures HLDs and architecture diagrams Architecture Decision Records Technical requirements and design reviews Architecture risk and dependency assessments Standards exception records Architecture inputs to production readiness and operational handover Profile Experience 10+ years of experience in infrastructure/network architecture or senior infrastructure engineering, with demonstrated architecture responsibility in complex environments. Experience with industrial or critical environments is a strong advantage. Technical skills Strong expertise across infrastructure and network architecture. Proven ability to define target architectures, produce HLDs and challenge detailed technical designs. Good understanding of ArchiMate, TOGAF or equivalent architecture methodologies. Working knowledge of AWS/hybrid cloud architecture and cloud networking. Working understanding of APIs and modern integration patterns. Ability to identify cross-domain impacts and dependencies across infrastructure, network, cloud, applications and security. Soft skills Strong collaboration skills with architects, engineering teams, projects and suppliers. Pragmatic technical judgement, balancing security, resilience, operability, cost and delivery constraints. Ability to produce clear, concise and actionable HLDs, architecture diagrams, technical requirements and decision records. Languages French: fluent/professional English: professional working proficiency Compétences / Qualités indispensables : Infrastructure and network architecture, Target architectures, HLDs and technical design reviews, AWS and hybrid cloud networking, Architecture practices (ArchiMate, TOGAF, ADRs), Cross-domain architecture and security analysis, French and English professional proficiency Compétences / Qualités qui seraient un + : Experience with industrial or critical environments, including IT/OT segregation, industrial DMZs, factory and edge connectivity, industrial Wi-Fi, secure remote access, and production availability and resilience constraints.Informations concernant le télétravail : Oui — 1 jour/semaine

Contexte de la mission : Le consultant pressenti pour la mission rejoindra le COoE (Cloud Center of Excellence) de l'un de nos clients du secteur de l'énergie, dans un rôle d'architecte opérationnel avec une fonction d'appui PO pour accompagner les équipes techniques et métiers. Tâches à réaliser : Garantit la mise à disposition et l'exploitation opérationnelle des environnements Cloud, la gestion des ressources (compute, réseau, stockage, IAM), l'intégration avec les outils SI (authentification, supervision, sécurité), l'automatisation des tâches récurrentes via Infrastructure as Code (IaC) et pipelines CI/CD ainsi que le traitement des tickets (onboarding de comptes, offboarding, ajout/suppression/modification de VPC, modifications ou évolutions de configuration) · Participe à la mise en œuvre opérationnelle des choix techniques validés en architecture, en collaboration avec les équipes internes travaillant sur d'autres Landing Zones multi-cloud · Veille à la disponibilité, la sécurité et la scalabilité des services Cloud · Accompagne les équipes projets grâce à un support opérationnel continu, la fourniture de documentation, et le transfert de compétences, afin de garantir une exploitation fiable et durable. Le document décrit une prestation sur deux lots. · Contribue à la construction, au déploiement et à l'évolution du socle cloud, en veillant à sa fiabilité, son automatisation et sa capacité à évoluer rapidement en fonction des usages. Il code et déploie via Infrastructure as Code (IaC) et pipelines CI/CD, et garantit l'adéquation entre les besoins des projets internes et les solutions d'infrastructure mises à disposition · Vérifie et ajuste les capacités de la plateforme pour assurer le passage à l'échelle, tout en collaborant avec les équipes FinOps pour optimiser les déploiements (choix des services, allocation des ressources, ajustements en fonction des usages) · Accompagne les équipes internes dans l'adoption de la Landing Zone au travers d'un support concret, de documentation et de transfert de compétences, afin de renforcer leur autonomie et la pérennité des déploiements. Il travaille en proximité avec les ingénieurs solutions applicatives pour capter leurs besoins et intervenir en amont sur les évolutions de la Landing Zone, les architectes transverses et systèmes et l'ensemble des partenaires techniques des équipes Clouds Compétences recherchées : Obligatoires : Cloud et Services GCP Compute : Compute Engine, Cloud Run Stockage et Bases de données : Cloud Storage, BigQuery, Cloud SQL, Firestore Réseau et Sécurité : VPC, Subnets, Peering, Cloud NAT, Cloud VPN Firewall Rules, Cloud Armor (WAF), Cloud IDS Identity and Access Management (IAM), Service Accounts, Workload Identity Cloud KMS (gestion des clés), Secret Manager Observabilité et Supervision : Cloud Logging, Cloud Monitoring, Cloud Trace, Error Reporting FinOps / Gestion des coûts : Recommandations GCP, Budgets et Alertes, Labels et Cost Allocation DevEx / Automatisation : Cloud Build, Artifact Registry, Deployment Manager, Terraform avec GCP Provider Intégration SI et Sécurité d'Entreprise Active Directory / LDAP pour la fédération des identités DNS interne et externe (Cloud DNS + DNS on-prem) Solutions de bastion et jump host pour accès sécurisé Centralisation des logs Supervision et monitoring hybrides CI/CD et Infrastructure as Code Terraform et modules GCP Pipelines CI/CD : GitLab CI Scripts Python / Bash pour intégration et automatisation

Job Title: Telecoms Maintenance Engineer Location: Based in Fife, Scotland (Field-based, covering Scotland & North England) Salary: £32,000 - £35,000 per annum depending on experience + Company van provided Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota. About Flotek: Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners. The Role: We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element. You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK. Key Responsibilities: Diagnose and resolve on-site telephony, voice and connectivity issues. Deliver handset deployments, telephony installations and moves/adds/changes. Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls. Carry out proactive maintenance visits and site health checks. Coordinate with carriers, suppliers and Openreach engineers. Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries. Own incidents through to resolution, escalating where required. Maintain accurate documentation within HaloPSA and ITGlue. Deliver excellent customer service and identify opportunities for improvement. Participate in a shared on-call rota. What We're Looking For Essential Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role. Strong VoIP and hosted telephony experience. Understanding of SIP, RTP, NAT and networking fundamentals. Experience with routing, switching, VLANs, wireless and firewalls. Structured cabling, patching, testing and handset deployment experience. Strong customer-facing and communication skills. Ability to work independently and manage your own workload. Full UK driving licence. Desirable Microsoft 365 and general IT support experience. Microsoft Teams Phone, Direct Routing and Operator Connect knowledge. Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms. Familiarity with SonicWall, UniFi, Aruba or DrayTek networking. CompTIA Network+, MS-900, AZ-900 or other relevant certifications. Experience using HaloPSA, ITGlue, Datto or similar MSP tools. Technologies You'll Work With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking VLANs, switching and firewall configuration Structured cabling, patching and testing Carrier fault management HaloPSA and ITGlue What You'll Get EMI Share Equity Scheme ("Purple Pie") Company van, fuel card, tools, laptop and mobile phone Birthday day off plus an additional life-event day Charity Give Back Day Perkbox employee discounts Employee Assistance Programme Funded training and certifications Clear career progression into senior engineering, Rapid Response or technical leadership roles Apply Now If you're an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we'd love to hear from you. Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.

Job Title: IT Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards Deliver permanent remediation through configuration change, scripting, automation, upgrades and vendor engagement, following Netteam change and security controls Maintain accurate IT Glue documentation and create technical knowledge, RCA and Known Error content to support effective shift-left Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review / RCA activity Identify recurring demand, technical debt, security weaknesses and resilience risks, and propose improvements that reduce repeat incidents Work with AI & Automation to automate repeatable technical fixes and manual activity where appropriate Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvement Provide out-of-hours support to our clients on a rota basis, including critical technical escalation and clear handover Maintain Information Security, ISMS, data protection and change-control requirements and escalate material technical or security risk About you: Experience: Ability to work independently, take technical ownership and drive complex issues through to resolution IT related degree or relevant industry qualifications are highly desirable Demonstrable experience in senior second Line, third Line, infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error / knowledge creation and remediation validation Experience supporting Major Incidents and vendor or third-party technical escalations Detailed experience of Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP Detailed experience with Microsoft 365, Azure and related technologiesExchange Online Microsoft Entra ID / Azure Active Directory and hybrid identity Conditional Access / MFA Microsoft Intune / Mobile Device Management Microsoft Defender, Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration / recovery processes Strong networking knowledge including TCP/IP, DNS, DHCP, firewalls, routing/switching and monitoring Knowledge of S2S/P2S VPN, VLAN, LACP, NAT/PAT/ACLs, SSL Certificates, WatchGuard, Voice/3CX and email security is desirable Current and valid UK driving licence is desirable; PowerShell or equivalent scripting capability would be advantageous Experience of working within an MSP and/or Hospitality environment is advantageous but not essential Personal Attributes: Friendly, professional and credible with technical and non-technical clients Technically curious and proactive, with a strong drive to research unfamiliar technologies and improve solutions Strong written and verbal communication skills with the ability to explain complex technical issues clearly Recognizes the importance of frequent and clear communication during incidents, escalations and dependency-driven work Analytical and evidence-led, focused on identifying underlying causes rather than repeatedly treating symptoms Actively shares knowledge and supports First and Second Line development without creating technical silos Disciplined, with the ability to prioritise and execute technical tasks effectively under pressure Accountable and outcome-focused, taking ownership through to validated resolution Note: This description is not intended to establish a total definition of the job but an outline of the duties. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, Windows Server Infrastructure Engineer, Server Support Technician, ICT Systems Engineer, 3rd Line Support, Field Support Technician, Technical Support Engineer, 3 Line Support Engineer may also be considered for this role.

Sur site à Sophia Antipolis, 2/3 jours de TT / semaine Au sein du Pôle Institutions, Economie, Lutte Contre la Fraude de la BU Digital platforms, vous avez pour mission de garantir le maintien en conditions opérationnelles et l'infogérance du socle technique de la DataPlateforme, en respectant les engagements contractuels (SLA, disponibilité, GTI/GTR) et en assurant : • La mise en place et l'administration des environnements (dev, recette, production), • La supervision et la sécurité de l'infrastructure (Kubernetes, Postgres, Kafka/Debezium, Airflow, S3, réseau, Grafana, Keycloak, Teleport, Forgejo, gateway Power BI…), • La gestion des incidents infrastructurels et l'implémentation des patchs de sécurité, • Les sauvegardes / restaurations et la mise en œuvre du PRA/PCA, • L'exposition technique des données IRIS vers la DataPlateforme (flux, APIs, CDC), • La production du reporting technique et des indicateurs SLA. Pour l'exploitation et le maintien en conditions opérationnelles du socle DataPlateforme, vos actions sont les suivantes : • Administrer le cluster Kubernetes (nœuds, pods, scheduler, autoscaling). • Administrer et superviser PostgreSQL (instances, sauvegardes, réplications, restaurations). • Administrer les composants Kafka / Debezium (connecteurs, topics) et Airflow (scheduler, workers). • Administrer le stockage objet S3 et les composants réseau associés (NAT, load balancers). • Gérer les outils de supervision et de logs (Grafana, Prometheus, Loki/ELK/OpenSearch…). • Mettre en œuvre et suivre les sauvegardes, les plans de restauration et le PRA/PCA selon la convention de services. • Appliquer les patchs de sécurité et opérations de durcissement sur les composants infra. Pour la supervision, l'alerting et la gestion des incidents, vos actions sont les suivantes : Mettre en place et maintenir les mécanismes de supervision et d'alerting sur l'ensemble des composants DataPlateforme. Assurer la surveillance proactive des performances, de la disponibilité et des capacités (CPU, RAM, stockage). Prendre en charge les incidents infrastructurels : Analyse technique, diagnostic des causes racines, Mise en œuvre des actions de correction ou de contournement, Respect des SLA (GTI/GTR) définis par la convention de services. Documenter les incidents, les actions menées et les solutions dans l'outil de ticketing. Pour l'exposition technique des données IRIS vers la DataPlateforme, vos actions sont les suivantes : Assurer la mise à disposition technique des données IRIS vers la DataPlateforme (CDC, APIs, flux). Participer à la conception et à la maintenance des flux techniques (Debezium, Kafka, API) en coordination avec les équipes projet. · Produire, en lien avec l'équipe projet, les analyses d'impacts techniques des évolutions IRIS sur les consommateurs (dont DataPlateforme) · Garantir l'intégrité et la stabilité des flux techniques en production, en cohérence avec les engagements contractuels. Pour l'exposition technique des données IRIS vers la DataPlateforme, vos actions sont les suivantes : Concevoir et mettre en œuvre l'automatisation des déploiements et des opérations courantes : Utilisation de Terraform et Ansible pour l'infrastructure, Utilisation d'ArgoCD ou équivalent pour la chaîne de déploiement sur Kubernetes. Contribuer aux pipelines de CI/CD pour les composants infrastructurels de la DataPlateforme. Participer à l'industrialisation des procédures (déploiement, monitoring, alerting, PRA) et à leur documentation. Sur le reporting, les SLA, et les relations avec l'AGS, vos actions sont les suivantes : Produire les indicateurs mensuels : disponibilité, GTI/GTR, incidents, capacité. Préparer et présenter les reportings techniques en comité de pilotage (en lien avec le directeur de projet). Proposer des plans d'actions en cas de non-performance (indicateurs en dessous des objectifs, incidents récurrents). Contribuer aux mises à jour de la convention de services, du PAQ et des documents de référence techniques. Sur la sécurité et la conformité, vos actions sont les suivantes : Mettre en œuvre les politiques de sécurité infra (pare-feu, réseau, IAM technique). Paramétrer et administrer Keycloak / Teleport pour les accès administratifs et techniques à la DataPlateforme. Contribuer aux audits techniques de sécurité (journaux, traces, conformité des accès). S'assurer de la conformité des pratiques aux exigences de sécurité AGS et aux engagements contractuels.

🏭 Secteurs stratégiques : Banque d'investissement 🗓 Démarrage : ASAP PAS DE FULL REMOTE NI SOUS TRAITANCE MERCI 💡 Contexte: La mission consiste au support dans le cadre des activités de: Participation, en tant que développement Front Office, à l'amélioration des automates de contribution sur warrants, certificats et produits exotiques. 💡 Principales Missions: • En salle de marché, collecte et analyse des besoins des traders • Développement de nouvelles fonctionnalités et la maintenance de la plateforme dans un cadre agile. • Assurance du suivi de la mise en production des nouvelles fonctionnalités. • Accompagnement de l'équipe Trading Support pour l'aider à maintenir la stabilité de la plateforme, améliorer ses performances et réduire le risque opérationnel. 💡 Environnement technique: C++ 17, Python, Git, Jenkins, Oracle, Linux Red Hat, NATS, Java

DV Infrastructure/Software Engineer Office days - minimum 3 Location - London, Manchester, Ipswich, and Cheltenham. Security - DV Rate £600 - £750 Inside IR35 We have lots of roles available at different seniority levels. Accountabilities will vary depending on role, but will follow these principles: * Own and deliver engineering platform capabilities that enable teams to build, test, secure, and deploy services in a highly-automated, CI/CD-driven environment. * Design, implement, and evolve CI/CD pipelines, ensuring consistent, reliable, and repeatable delivery processes across multiple teams and services. * Embed Infrastructure-as-Code (IaC) practices, driving standardisation, scalability, and elimination of manual provisioning and configuration drift. * Integrate security controls into engineering workflows, ensuring services are secure by design and comply with the highest standards, from initial build through to production. * Support and enable engineering teams, providing guidance, tooling, and best practices to improve delivery velocity, quality, and resilience. * Continuously optimise automation, identifying opportunities to remove repetitive manual tasks, reduce cycle times and improve developer experience. * Collaborate across development, security, and operations spheres, breaking down silos and promoting end-to-end ownership of services. * Maintain and improve engineering tooling and platforms, including source-code control systems, build systems, artifact repositories and deployment frameworks. * Drive adoption of modern engineering practices, including continuous integration, continuous delivery, automated testing, and observability. * Monitor and improve platform performance and reliability, using metrics such as deployment frequency, lead-time, failure rates, and recovery times. * Contribute to technical standards and governance, ensuring consistency, security, and best-practice across engineering teams. * Support incident response and problem resolution, ensuring rapid recovery and continuous improvement through feedback loops and retrospective sessions. * Document and share knowledge, building reusable patterns, templates and guidance in order to scale up engineering capability. Technical: * Single- or multi-tier software application development (Java, Python, JavaScript, C++, C#, etc) * Database technologies & ORM (Elastic, MySQL/MariaDB, SQL*Server, etc) * Spec-driven software development & MCP use (Kiro, Claude, etc) * Source-code control (Git & Git-based technologies e.g. GitOps) * CI/CD platforms (GitLab, Jenkins) * Configuration management & IaC frameworks (Terraform, Ansible, Chef, Puppet) * Containerisation & container platforms (Kubernetes, Helm-based management & deployment) * Cloud-native platforms (AWS, Azure, GCP, VCF) * Artifact & package management (Nexus/Artifactory/Harbor) * Observability (Prometheus, Grafana, ELK stack, Fleet, Defend) * Identity & access management (IAM, OAuth/OIDC e.g. Keycloak, Secrets Mgmt e.g. Vault) * Automated testing frameworks * Release & deployment automation (ArgoCD, Flux) * Data-streaming & integration platforms (Kafka, NiFi) * Load-balancing and proxies (Nginx, HAProxy, ALB) * Encryption & certificate lifecycle management (TLS/SSL, PKI, etc) * OS configuration & management (Linux, Microsoft Windows) * System administration/diagnosis/troubleshooting * Networking (DNS, NAT, IP-addressing, TCP/UDP, routing, switching, firewalls, VPNs, etc) please share your latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.