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Son objectif est de garantir que le volet Workplace ne constitue pas un facteur de retard pour l'ouverture du site. Il assure le cadrage, la planification, la coordination, le suivi, la recette et le transfert au RUN des services Workplace, dans le respect des standards et des engagements de qualité, de coûts et de délais. MISSION PRINCIPALE •sécuriser le respect des jalons du programme Nouveaux Sites ; •coordonner les acteurs internes et externes intervenant sur le périmètre Workplace ; •assurer la cohérence des services et équipements déployés ; •identifier et suivre les prérequis, risques, dépendances et points bloquants ; •garantir la préparation opérationnelle du site et l'accompagnement des utilisateurs ; •piloter la recette, le Go-Live et la phase d'hypercare ; •organiser le transfert de connaissances et la transition vers les équipes RUN ; •capitaliser les retours d'expérience pour améliorer les déploiements suivants. RESPONSABILITÉS ET ACTIVITÉS CLÉS 1.Cadrage et planification •analyser le contexte de chaque site : nouvelle implantation, extension, rachat ou joint-venture ; •recueillir et consolider les besoins Workplace en tenant compte des activités, des profils utilisateurs, des volumétries, du calendrier d'arrivée des collaborateurs et des contraintes locales ; •définir le périmètre des services Workplace à déployer ; •décliner le framework et les standards Workplace en un plan de déploiement détaillé ; •construire et maintenir le planning des activités, tâches, dépendances, livrables et jalons ; •identifier les prérequis critiques liés au réseau, à la cybersécurité, aux identités, aux infrastructures, aux locaux et à la logistique ; •définir les besoins en ressources et coordonner leur mobilisation ; •contribuer aux estimations de charges et au suivi des coûts du périmètre Workplace ; •assurer l'alignement des échéances Workplace avec le planning global d'ouverture du site. 2.Pilotage des chantiers Workplace •postes de travail, ordinateurs portables, tablettes et smartphones ; •masterisation, packaging applicatif et solutions de déploiement ; •gestion et sécurité des endpoints ; •gestion des actifs, des stocks, de la logistique et des données CMDB ; •services collaboratifs, messagerie, Microsoft 365, Teams, SharePoint et OneDrive ; •migrations de messagerie et d'espaces collaboratifs en cas de rachat ou de joint-venture ; •Identités, comptes, droits d'accès et processus IAM ; •services ITSM, catalogues de services, groupes de support et routage des tickets ; •services d'impression et de scanning ; •salles de réunion et équipements de visioconférence ; •affichage dynamique, lorsque celui-ci relève du périmètre Workplace ; •téléphonie fixe et mobile ; •badgeuses de pointage ; •support de proximité et espaces Lounge IT ; •formation et accompagnement des utilisateurs et des équipes IT locales. 3.Gouvernance, coordination et reporting •identifier les parties prenantes et formaliser les rôles et responsabilités ; •organiser et animer les réunions projet et les points techniques Workplace ; •participer aux instances du projet Nouveaux Sites ; •préparer les contributions Workplace aux COPROJ et COPIL ; •rédiger les supports et comptes rendus des réunions ; •maintenir les registres d'actions, de décisions, de risques et de dépendances ; •suivre les charges, coûts, commandes, livraisons et jalons ; •produire un reporting régulier à destination de l'équipe Workplace, du chef de projet IT/IS et du programme Nouveaux Sites ; •remonter les alertes et dérives suffisamment tôt ; •préparer les éléments nécessaires aux arbitrages ; •Proposer et suivre les plans d'actions correctifs ; •garantir la fiabilité des informations renseignées dans les outils de pilotage. 4.Gestion des risques et des dépendances •identifier et évaluer les risques susceptibles d'affecter le déploiement Workplace ou l'ouverture du site ; •définir et suivre les mesures préventives, correctives et les plans de mitigation ; •gérer les dépendances avec les lots Réseau, Infrastructure, Cybersécurité, Architecture, locaux et logistique ; •analyser les impacts des changements de périmètre, de planning ou de volumétrie ; •organiser les arbitrages nécessaires au respect des jalons ; •mettre à jour les documents de pilotage après validation des évolutions ; •s'assurer qu'aucune dépendance Workplace non traitée ne compromette la mise en service du site. 5.Pilotage des contributeurs et fournisseurs •clarifier les attendus, responsabilités, livrables et échéances de chaque intervenant ; •coordonner les équipes centrales, les IT locaux, les experts techniques, les intégrateurs et les fournisseurs ; •suivre les engagements de réalisation et de livraison ; •identifier les écarts entre les besoins, les solutions proposées et les standards applicables ; •organiser les points de synchronisation nécessaires ; •escalader les difficultés susceptibles d'impacter les jalons ; •vérifier la cohérence des plans d'intervention ; •s'assurer que les livrables sont disponibles, exploitables, validés et stockés dans les référentiels documentaires prévus. 6.Industrialisation et standardisation •runbooks opérationnels par type de projet ; •plans de déploiement types ; •checklists d'assessment, de readiness, de Go-Live et de transition vers le RUN ; •modèles de planning, de reporting et de suivi ; •documents de spécifications et plans de migration ; •matrices de responsabilités ; •guides destinés aux équipes IT locales et au support de proximité ; •guides utilisateurs et supports de communication ; •dossiers de transfert vers le RUN ; •modèles de retour d'expérience. éparation des utilisateurs et des équipes IT locales •préparer le plan d'accompagnement des utilisateurs ; •coordonner les communications liées au déploiement ; •planifier les sessions d'information, de prise en main ou de formation ; •adapter les supports aux pays, aux langues et aux profils utilisateurs ; •coordonner la montée en compétence des IT locaux et des équipes de support ; •s'assurer que les équipes locales disposent des accès, outils, procédures et contacts d'escalade nécessaires ; •vérifier que les guides utilisateurs et les supports de proximité sont disponibles avant la mise en service. 8.Recette, Go-Live et hypercare •définir et suivre les critères de readiness Workplace ; •construire et maintenir la checklist de préparation à l'ouverture ; •planifier les tests et les recettes des services ; •coordonner l'exécution des tests avec les experts concernés ; •suivre les résultats, anomalies et réserves ; •piloter la correction des anomalies avant la mise en service ; •vérifier la disponibilité des matériels, services, accès et ressources de support ; •vérifier la complétude des inventaires et des données CMDB ; •préparer les éléments nécessaires à la décision de Go ou No-Go ; •formaliser les résultats de recette et les réserves éventuelles. Après la mise en service, il organise la phase d'hypercare : •coordination du support local et des niveaux N1, N2 et N3 ; •suivi des incidents et demandes liés au déploiement ; •priorisation et escalade des sujets critiques ; •coordination des actions correctives ; •suivi des indicateurs de qualité de service ; •communication régulière sur la situation ; •préparation des conditions de sortie de l'hypercare. 9.Transition vers le RUN et retour d'expérience •de la documentation projet ; •des runbooks et procédures opérationnelles ; •des guides de support et guides utilisateurs ; •des inventaires et données CMDB ; •des groupes de support et règles de routage ITSM ; •des catalogues et offres de services ; •des dossiers de configuration et de recette ; •des modalités d'escalade ; •des actions, anomalies et réserves restant à traiter ; •du transfert de connaissances aux équipes locales et centrales. À l'issue du déploiement, il conduit un retour d'expérience structuré, formalise les bonnes pratiques et difficultés rencontrées, puis met à jour les runbooks, checklists et modèles applicables aux futurs sites.

ContexteDans le cadre d'un programme majeur de modernisation de ses infrastructures, notre client recherche un Architecte / Expert VMware Senior pour accompagner la transformation de sa plateforme de virtualisation. L'environnement actuel repose notamment sur VMware vSphere 8 et doit évoluer vers VMware Cloud Foundation 9 (VCF 9). Le périmètre comprend plusieurs centaines d'hôtes ESXi et plusieurs milliers de machines virtuelles réparties sur différents datacenters et clusters. Le consultant interviendra sur l'ensemble du cycle de vie des infrastructures : architecture, conception, déploiement, exploitation N3, troubleshooting et projets de migration. Une forte sensibilité aux enjeux de sécurité, de production critique et de conformité est attendue. Missions1. Architecture & BUILDConcevoir et déployer des architectures VMware vSphere 8 et/ou VCF 9. Concevoir les clusters ESXi, Management Domains et Workload Domains. Intervenir sur VCF Fleet, SDDC Manager, Identity Broker / vIDB et vCenter Linking. Concevoir les architectures vSAN OSA / ESA. Réaliser le sizing des clusters et définir les politiques de stockage. Définir les Fault Domains, FTT, Auto-RAID et règles de capacité. Intégrer les composants VMware dans l'écosystème infrastructure. Participer à l'intégration de VMware Aria / VCF Operations / VCF Logs. Concevoir les architectures réseau VMware : VDS, micro-segmentation, etc. Produire les documents d'architecture : HLD, LLD, DAT, DEX, matrices de flux et procédures techniques. 2. RUN / Expertise N3Assurer le MCO/MCS des plateformes vSphere et VCF. Gérer le lifecycle management, les patchs et les montées de version. Administrer les Workload Domains et clusters VMware. Planifier les ajouts et retraits d'hôtes ESXi. Superviser les environnements vSAN OSA / ESA. Analyser les alertes et incidents complexes de niveau N3. Réaliser les opérations de troubleshooting sur vCenter, ESXi, vSAN et SDDC Manager. Superviser les performances et la capacité des infrastructures. Gérer les snapshots VMware : rétention, revert et consolidation. Optimiser les ressources et les performances de l'infrastructure. 3. Projets de transformation & migrationÊtre le référent technique VMware sur les projets de transformation. Participer à la migration de vSphere 8 vers VCF 9. Élaborer les stratégies et plans de migration. Réaliser les analyses d'impact, POC, phases de test et go/no-go. Piloter les migrations par vagues. Concevoir et réaliser des migrations inter-clusters. Intervenir sur les migrations SAN / vSAN / vSphere / VCF. Gérer les problématiques de compatibilité CPU et EVC. Accompagner les équipes DevOps sur l'intégration Kubernetes / VMware. Participer aux études comparatives VMware / alternatives telles que Nutanix. Contribuer aux réflexions liées aux licences et à l'évolution de l'écosystème VMware/Broadcom. Environnement techniqueVMwareVMware vSphere 8 VMware Cloud Foundation 9 VCF Fleet SDDC Manager Management Domain Workload Domains Identity Broker / vIDB vCenter ESXi DRS HA vMotion Storage vMotion EVC Stockage & virtualisationvSAN ESA / OSA Fault Domains Stretched Clusters Storage Policies FTT Auto-RAID SAN / NAS Dell PowerEdge vGPU / MIG / SR-IOV RéseauVMware VDS Micro-segmentation Cisco ACI VMM / APIC / EPG Sauvegarde & supervisionCommVault VADP HotAdd NBD VMware Operations / Aria VCF Logs Centreon SécuritéCyberArk PAM / PSM Active Directory RBAC PKI Gestion des comptes de service Durcissement des infrastructures Sécurité des environnements critiques AutomatisationPowerCLI PowerShell Ansible Python ConteneurisationKubernetes Rancher CPI / CSI Kubernetes sur VMware

Site Reliability Engineer with Python Our Client looking to bring on a site reliability engineer to help deploy, manage, troubleshoot, and enhance our complex cloud-based set of internal tools and externally managed services for a variety of users across our wide-ranging organization. You will have at least 7 to 10 years hands-on expertise working as a Site Reliability Engineer. You will work closely with IT, product, and engineering to extend and maintain this set of tools and services and to help debug and resolve problems. In addition, the ideal candidate will proactively look for system weaknesses and find ways to resolve them before they can cause production issues via monitoring and data we aggregate through various tools within our organization's IT & DevOps toolkit. Responsibilities ●Keep our suite of internal apps and services up and running or getting it back up and running quickly if a failure were to occur ●Be the technical point person of operational responsibility for two core platforms (one mobile and one web application) i.e. engaging as appropriate upon escalations from the IT support group whether it be problem solving, addressing production issues, enhancing features etc. - collaborating with engineers and others as needed ●Work closely with internal partners and teams as well as external vendors to ensure that we ship software that meets our code quality, security and performance requirements ●Write, update, and use our documentation, including runbooks and/or playbooks ●Help automate existing or build new internal workflows including ongoing infrastructure needs, testing, failover mitigations, and more ●Debug complex problems across our entire web and mobile application stack and advise key stakeholders on solutions, as well as implement said solutions if appropriate. ●Further our internal CI/CD processes to improve release cadence and developer experience ●Participate in the daily / weekly software development process (standups, sprint planning, retros, issue tracking, etc.) ●Actively lead any critical issue post-mortem processes, including coordination of any meetings and further steps to take Qualifications ●7+ years experience with software engineering, software development, and/or system operations ●Experience debugging complex problems and implementing timely cost-effective solutions ●Experience designing, building, and operating large-scale production systems ●Deep knowledge of Python is preferred, though other languages like Java, Go, Rust, or similar will also be heavily considered ●Experience using source control (Git, GitHub) and feature branching strategies ●Experience with a variety of open-source databases (MySQL, Postgres, Redis, etc.) ●Experience with DevOps engineering and working with container orchestration, such as with Docker or Kubernetes ●Experience with log monitoring and observability via platforms like Sumologic or Cloudwatch ●Experience automating infrastructure, testing, and deployments using tools like CircleCI Configuration management tooling and infrastructure as code knowledge is preferred but not required ●Experience working with AWS services, with knowledge of Azure / Google ecosystems helpful but not required ●Strong familiarity with general modern web and mobile application development, including hands-on experience working with JavaScript (Typescript preferred) and Python stacks ●Cross functional team collaboration experience, especially working with engineers and user experience / product designers, as well as external stakeholders ●Strong skills for weighing and managing scope, risk, quality and timelines ●Strong focus on quality, security, performance, and end user experience This is an exciting position with an exciting organisation based in Central London and New York. The position can be London or New York based. The salary for this position will be circa £80K - £100K. Do send your CV to us in Word format along with your salary and notice period.

Software Tester (QA) London (Hybrid, 2 days per week in-office) £35,000 - £50,000 + Holiday + Hybrid Working + Career Development Opportunities Are you a detail-oriented Software Tester or QA professional looking to play a key role in delivering high-quality software products while working with cutting-edge technology across sports data, AI, machine learning and real-time systems? This is an exciting opportunity to join an innovative technology business operating within the sports and betting sector. Working as part of a collaborative product engineering team, you will be responsible for ensuring software quality through comprehensive testing, defect tracking and close collaboration with developers throughout the software development lifecycle. In this role, you will design and execute both manual and automated tests across web and mobile applications, helping to identify issues before release and ensuring systems perform reliably in production environments. You will also contribute to regression testing activities and support continuous product improvement. The ideal candidate will have experience within software testing or quality assurance, a strong understanding of QA methodologies and a passion for delivering robust, high-quality software. Exposure to modern development technologies, databases and automated testing tools will be highly beneficial. The Role: Design and execute manual and automated software tests Create detailed test cases from technical requirements and specifications Investigate, document and track defects through to resolution Perform regression testing following software releases and updates Work closely with developers and product teams throughout the SDLC The Person: Experience as a Software Tester, QA Engineer or similar Degree qualified in Computer Science, IT or related discipline Strong understanding of QA methodologies, tools and processes Experience with testing frameworks such as Selenium or Cypress Knowledge of technologies such as Python, TypeScript, JavaScript, Node.js, Golang, PostgreSQL or NoSQL databases would be advantageous Reference Number: BBBH277323 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Contexte de la mission Dans le cadre de programmes de transformation Cloud de grande envergure, l'Infrastructure Migration Expert Senior accompagne les grands comptes dans la migration de leurs infrastructures et applications vers des environnements cloud modernes. Il intervient depuis la phase d'évaluation des environnements existants jusqu'au suivi post-migration (Hypercare), en pilotant l'ensemble du programme de migration et en assurant la coordination des différentes équipes techniques et métiers. Missions principalesPilotage des programmes de migration Définir la stratégie de migration cloud. Réaliser les phases de découverte, d'analyse et d'évaluation des environnements existants. Concevoir les feuilles de route de migration. Piloter les migrations de bout en bout. Assurer les décisions Go / No-Go lors des étapes critiques. Superviser la phase d'Hypercare après migration. Expertise Cloud & Infrastructure Accompagner les migrations vers : AWS Microsoft Azure Google Cloud Platform (GCP) Oracle Cloud Infrastructure (OCI) Clouds privés Définir les architectures cibles. Accompagner la modernisation des infrastructures legacy et on-premise. Gouvernance & Management Piloter des équipes multidisciplinaires : Réseau Infrastructure Sécurité Applications FinOps Gérer les risques et plans de remédiation. Assurer le reporting auprès des directions IT et des sponsors métiers. Définir et suivre les SLA, KPI et indicateurs de succès. Conseil & Relation Client Être l'interlocuteur privilégié des DSI et des directions métiers. Accompagner les clients dans leurs choix technologiques. Participer au développement des méthodologies et assets de migration Accenture. Compétences techniques requisesCloud & Migration AWS, Azure, GCP, OCI Cloud privé Stratégies de migration à grande échelle Outils de migration AWS MGN Azure Migrate CloudEndure AWS DMS Velero VMware HCX Nutanix Infrastructures VMware Red Hat OpenShift Stockage SAN / NAS Sauvegarde Supervision d'infrastructure Data Centers Systèmes Linux Administration Windows Server Administration Troubleshooting Cloud & Infrastructure Réseau VLAN Routage Sous-réseaux Pare-feu VRF VMware NSX Sécurité & Gouvernance IAM Chiffrement Audit & Logging Gouvernance Cloud Directive NIS2 Conformité et gestion des risques

Job Title: Data Engineer Location: Liverpool, UK Salary: £65,000 - £70,000 per annum, depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm We are seeking a talented and experienced Data Engineer to join our innovative and collaborative Database and AI Team. In this role, you will play a key part in shaping our data strategy and driving business success. Your skills will contribute directly to our forward-thinking initiatives. At Acorn we value and prioritise innovation, teamwork, and continuous development. Key part of this role is to support our strategic data goals, ensuring system resilience and performance, and building secure, scalable database architectures. What you will be doing: Design and implement robust data ingestion pipelines for unstructured data using modern data engineering tools and frameworks. Develop and maintain scalable storage solutions (e.g., data lakes, NoSQL databases) optimized for unstructured data. Collaborate with data scientists, analysts, and software engineers to ensure data availability, quality, and usability. Apply data parsing, extraction, and transformation techniques (e.g., NLP, OCR, image/audio processing). Implement data governance, metadata management, and data cataloging for unstructured data assets. Monitor and optimize data workflows for performance, reliability, and cost-efficiency. Ensure compliance with data privacy and security standards. Share knowledge and mentor team members Stay ahead of the curve with the latest database technologies Experience of real time cloud streaming solutions What we are looking for: Essential Skills: Experience dealing with unstructured data including voice, chat, image Proven ability to manage secure, high-performance database environments Excellent communication and cross-functional collaboration skills A passion for continuous learning and innovation Desirable skill: Databricks Azure Fabric Confluent/Apache Flink Knowledge Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Data Engineer, Data Platform Engineer, Data Analytics Engineer, Data Solution Architect, Database Architect, Infrastructure Engineer may also be considered for this role.

Senior DevOps Systems Administrator Guildford -1 day a month on-site £60,000 - £65,000 + Private Medical Insurance + Holiday + Pension This is an excellent opportunity for an experienced DevOps Systems Administrator looking to take ownership of complex cloud projects and have autonomy with a role while working remotely. This company is an established technology partner and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will offer extensive support to help architect hybrid cloud solutions. You will lead automation efforts, streamline infrastructure using modern tooling, and grow your leadership skills by mentoring others. Your input will directly influence the business direction as you tackle impactful infrastructure challenges. The ideal candidate will have hands-on DevOps experience, specifically within AWS and Linux environments. You should be a confident scripter with a deep understanding of cloud security and networking, possessing the technical maturity to manage hybrid networks and respond to incidents with resilience. You will have a proven command of Infrastructure as Code (IaC) using Terraform and Ansible, alongside experience managing containerised workloads with Kubernetes (EKS). Familiarity with virtualisation platforms like VMware or Proxmox is essential, as is the ability to build and maintain robust CI/CD pipelines. This is a fantastic opportunity to become a go-to expert within a forward-thinking organisation. You will have the platform to build and maintain CI/CD pipelines while having great opportunity to progress within the business. The Role: Design and deploy AWS/Private Cloud solutions. Build reliable pipelines via GitHub Actions and implement monitoring using Grafana, Prometheus, and CloudWatch. Manage IAM, firewalls, and VPNs while collaborating across teams to improve system reliability. Mentor team members, maintain high-quality documentation, and participate in the on-call rota to ensure resilience. The Person: Extensive experience with DevOps, specifically including AWS, VMware/Proxmox, and Kubernetes (EKS). Highly proficient in Bash, Python, or Go for automation and system management. Strong Linux and networking knowledge with a focus on cloud security; AWS certifications or Trivy knowledge is a plus. Knowledge of Terraform and Ansible to drive scalability. Reference Number: BBBH278863 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: £65,000 - £75,000 per annum, Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday 9.00am - 5.30pm Acorn Insurance are looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role provides technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with engineering, security, operations, and business teams to ensure the cloud environment supports organisational goals and meets enterprise standards. Key Role Responsibilities: Develop end-to-end cloud architectures that support enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Head of Platform Engineering (HoPE) to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code (IaC) patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with Security Operations and SOC teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Act as a subject-matter expert and trusted advisor for cloud strategy and infrastructure initiatives. Mentor engineers and contribute to capability uplift across cloud, DevOps, and infrastructure teams. Communicate technical concepts clearly to executives, project managers, and non-technical stakeholders. About you: Critical Competencies: A strong hands-on technical background with 3+ years across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls). Deep knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principles Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. Benefits: A maximum of 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role.

Treasury Systems Support Manager The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform operates effectively, evolves in line with business needs, and maintains strong governance and control within the FIS Integrity SaaS model. The Client is implementing FIS Integrity – so any experience of this would be an advantage. Essential 8–12+ years Treasury systems experience Experience managing support teams and vendors Strong understanding of Treasury operations Experience with SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned to Treasury outcomes Ensure platform governance protects liquidity, payments, risk processing, and reporting Oversee control frameworks spanning operations, change, and vendor delivery Major Incident & Treasury Risk Escalation Management Protects Treasury from operational disruption, financial risk, and reputational impact during severe incidents. Own major incident management and escalation processes Chair incident bridge calls and direct cross‑team prioritisation until resolution Ensure timely, business‑appropriate communication to Treasury stakeholders Monitor incident trends and drive structural improvement Stakeholder & Vendor Management Supporting Treasury Outcomes Ensures vendors and internal teams deliver services aligned to Treasury priorities, controls, and risk tolerance. Act as the primary interface between Treasury, IT, and system vendors Manage vendor performance against contractual and operational expectations Escalate vendor risks that threaten Treasury operations or controls Align stakeholders across business and technology domains Release & Change Governance with Treasury Oversight Ensures Treasury support capability is correctly resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‑critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‑severity audit findings attributable to service governance Systems & Tools ServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence (readiness minutes, sign-offs, comms, cutover outcomes). Vendor performance scorecard and escalation record including remedial actions and follow-up. Audit evidence coordination across SoD, access, change governance, and operational controls. SaaS Ways of Working Own end-to-end governance across a vendor-managed platform, including release cadence alignment to Treasury windows. Ensure vendor engagement is structured, evidence-based, and aligned to service outcomes and controls. Maintain clear separation of accountabilities across L2/L3/ITBP to prevent dilution and duplication. Ensure SaaS operating constraints are understood and built into planning, risk management, and governance. Desirable Experience managing global or multi-region support models Exposure to system implementation or transformation programmes Qualifications Degree in Finance, IT, or related discipline ITIL / PMP (preferred) The role requires: Managing a complex multi-system environment Balancing operational stability with change delivery Coordinating across business, IT, and vendors Driving continuous improvement in a controlled environment Declare Major Incidents, chair bridge calls, and direct cross-team prioritisation through to resolution. Approve service priorities and resource allocation across BAU, incidents, and change activity. Approve KPI/SLA targets, service standards, and improvement initiatives based on outcome performance. Escalate vendor performance and invoke contractual/management levers where service levels are at risk. Confirm service governance sign-off for go/no-go decisions with inputs from ITBP (business readiness) and L3 (technical readiness). The role operates as the overall governance authority and risk owner for Treasury technology services, ensuring that operational delivery, vendor performance, and change activity protect Treasury from financial loss, regulatory failure, and reputational risk: Treasury systems operate reliably and support business operations Incidents are managed effectively with minimal disruption Changes are delivered in a controlled and governed manner Vendors and internal teams operate in alignment The platform evolves in line with business needs The role acts as the end-to-end owner of the Treasury technology service, balancing operational delivery, governance, and strategic alignment. Excellent communicator, high credibility and influence at all levels including; ₋Treasury team (and wider Treasury teams within the Group) ₋Treasury leadership and stakeholders ₋L1, L2, L3 technical teams & Support manager ₋IT leadership and delivery teams ₋Senior governance forums (SteerCo, CAB) ₋IT operations and infrastructure teams ₋finance team ₋Corp IS team ₋Internal Audit team ₋SSC (Shared Service Centre) ₋Finance teams within the business units ₋System vendors ₋Relationship Banks ₋System user communities The role will based in Central London and is hybrid 3 days in the office. The salary for the role will be circa £90K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and availability.

ContexteDans le cadre de programmes de transformation digitale et de développement de nouvelles solutions basées sur l'Intelligence Artificielle, nous recherchons un(e) Business Analyst / Proxy Product Owner spécialisé(e) en UAT et validation fonctionnelle, avec une forte appétence pour les environnements IA conversationnelle et vocale. Le consultant intégrera une équipe Agile internationale et interviendra principalement sur la préparation, le pilotage et la validation des tests fonctionnels avant mise en production. Il assurera également le lien entre les équipes métier, Product Managers, Product Owners, Project Managers et équipes techniques afin de garantir la cohérence fonctionnelle et la qualité des produits livrés. Missions principales1. Pilotage des recettes UATContribuer à la définition de la stratégie de recette fonctionnelle. Préparer les jeux de données nécessaires aux campagnes de tests. Construire les plans de tests et scénarios UAT. Organiser et piloter les campagnes de tests fonctionnels. Coordonner les activités UAT avec les équipes internationales. Garantir une couverture fonctionnelle complète des tests. Exécuter les tests UAT manuels. Analyser les résultats des tests et identifier les points de friction. Écouter et analyser les enregistrements d'appels clients afin d'identifier les problèmes d'expérience utilisateur et les axes d'amélioration. Proposer et suivre des actions d'amélioration continue à partir des résultats des tests et des retours utilisateurs. 2. Business Analysis / Proxy Product OwnerParticiper à la revue et au raffinement des User Stories. Challenger les besoins et les critères d'acceptation avec les Product Owners et les parties prenantes. Définir et compléter les Acceptance Criteria. Vérifier le respect de la Definition of Ready (DoR) et de la Definition of Done (DoD). Assurer la cohérence fonctionnelle des fonctionnalités développées. Participer aux cérémonies Agile : Sprint Planning, Refinement, Review et Rétrospective. Assurer le suivi du cycle de vie des cas de tests, de l'UAT aux tests de non-régression. Contribuer à l'identification des anomalies et à la capitalisation des retours d'expérience. 3. Tests et automatisationConstruire, maintenir et exécuter les cas de tests UAT. Construire et maintenir les tests de non-régression. Rédiger, lorsque nécessaire, des scénarios de tests automatisés en Gherkin / BDD. Accompagner l'exécution des tests automatisés avec des outils tels que Selenium. Croiser les User Stories et exigences présentes dans Jira avec les workflows et configurations sous-jacents afin de garantir une couverture de tests pertinente. Contribuer aux initiatives de Test Management assisté par l'IA. 4. Gestion des anomaliesAnalyser les anomalies et incidents identifiés pendant les campagnes UAT. Qualifier les anomalies et évaluer leur impact fonctionnel. Coordonner les corrections avec les équipes techniques. Assurer le suivi du cycle de vie des anomalies. Produire les reportings nécessaires au suivi de la qualité. Participer à la définition et au suivi des indicateurs qualité. Identifier les causes récurrentes et contribuer à la mise en place d'actions préventives. 5. Préparation des mises en productionParticiper aux comités Go / No-Go. Préparer les rapports de validation fonctionnelle. Présenter les KPI et éléments permettant de confirmer la qualité et la conformité du produit. Vérifier que les critères nécessaires à la Definition of Done sont remplis. Garantir le niveau de qualité attendu avant déploiement. Accompagner les équipes métier lors des mises en production et phases post-déploiement. Participer ensuite à la maintenance évolutive et corrective des fonctionnalités validées. Compétences recherchéesBusiness Analysis / Proxy POExpérience confirmée en tant que Business Analyst et/ou Proxy Product Owner. Maîtrise du recueil et de l'analyse des besoins. Excellente capacité de rédaction et de structuration des User Stories. Maîtrise des critères d'acceptation. Bonne compréhension du fonctionnement d'un backlog Agile. Capacité à challenger les besoins avec les stakeholders et Product Owners. Forte capacité d'analyse et de synthèse. Expérience de coordination transverse dans des environnements complexes et internationaux. UAT / TestingCompétence centrale du poste : Solide expérience en UAT / User Acceptance Testing. Expérience en validation fonctionnelle. Conception de plans et scénarios de tests. Exécution de campagnes de tests. Tests de non-régression. Gestion et suivi des anomalies. Reporting qualité et suivi des KPI. Expérience des cycles de delivery de bout en bout. IA conversationnelleForte appétence pour l'Intelligence Artificielle. Une expérience sur des solutions d'IA conversationnelle ou vocale constitue un réel avantage. Compréhension des parcours conversationnels et de l'expérience utilisateur. Capacité à analyser les interactions et conversations afin d'identifier les axes d'amélioration. Compétences techniquesBonne compréhension et lecture de JSON. Compréhension des workflows et configurations applicatives. Connaissances en API. Connaissances SQL. Connaissances MongoDB. La connaissance de Snowflake est un plus. Expérience en automatisation des tests : Gherkin / BDD, Selenium. Maîtrise des outils de gestion de tests tels que Jira / Xray, HP ALM / Quality Center. Méthodologies et outilsMéthodologiesAgile Scrum UAT Validation fonctionnelle BDD / Gherkin Tests de non-régression Defect Management Outils / technologiesJira Confluence Xray HP ALM / Quality Center Gherkin / BDD Selenium SQL MongoDB Snowflake Qlik Sense API / JSON Environnements : INT / UAT / PREPROD / PROD. Environnement métierUne expérience dans les environnements suivants constitue un avantage : E-commerce Sales / Vente Parcours clients digitaux Transformation digitale Intelligence Artificielle Transport Supply Chain Logistique