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Server Tooling and Orchestration Specialist - Remote - Outside IR35 Must have or be eligible to obtain SC Clearance The role combines hands-on SCORCH runbook development and troubleshooting with PowerShell automation and integrations across ServiceNow, SCOM, Active Directory and Microsoft Entra ID. This position is suited to an experienced SCORCH specialist who understands enterprise automation and is comfortable taking ownership of critical production services within an ITIL-aligned environment. Server Tooling and Orchestration Specialist Responsibilities Administer, support and maintain Microsoft System Center Orchestrator (SCORCH) environments. Maintain the availability, health, performance and resilience of production and non-production SCORCH platforms. Design, maintain, test, deploy and optimise SCORCH runbooks. Develop and support PowerShell-based automation workflows for request fulfilment and operational automation. Diagnose failed automations, integration failures and workflow errors. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online and Microsoft Teams. Support ServiceNow ITSM workflows, automated ticket creation, request fulfilment and REST API integrations. Support SCOM alert processing, event management and monitoring integrations. Plan and deliver patching, upgrades, releases, capacity management and platform lifecycle activities. Investigate incidents and problems affecting automation services and contribute to root cause analysis. Support service restoration and major incidents involving automation, monitoring or integration services. Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures. Deliver changes in line with ITIL processes, security controls, SLAs and agreed change windows. Server Tooling and Orchestration Specialist Skills and Experience Strong hands-on Microsoft System Center Orchestrator (SCORCH) experience is essential. Proven experience supporting, troubleshooting and maintaining SCORCH runbooks and automation services. Experience designing, testing and deploying Orchestrator runbooks within enterprise environments. Advanced PowerShell scripting and automation experience. Desirable Experience of ServiceNow Integration experience Experience with Kelverion Integration Packs would be advantageous. Experience with SQL Always On Availability Groups, Hyper-V Replica or highly available SCORCH architectures would be beneficial. VMware PowerCLI, virtualisation, hybrid Data Centre or wider infrastructure automation experience would be advantageous. Experience supporting secure, regulated or highly governed environments would be beneficial. Flexibility to support out-of-hours activities where required. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Level 1 Cyber Security Analyst Must have an Active DV Clearance as immediate starts available Level 1 Cyber Security Analyst Responsibilities Monitor SIEM tooling to identify potential security threats. Perform initial investigation and triage of security alerts. Escalate incidents in line with defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge across enterprise IT such as networks or servers. Ability to lead activities within a shift environment. Strong communication skills across technical teams. Level 1 Cyber Security Analyst Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role Overview The Security Assurance Specialist is responsible for ensuring that security is embedded throughout the lifecycle of systems, services, and projects by applying Secure by Design principles from concept through to deployment and operational support. Working within a secure environment, the role provides independent security assurance, governance, and risk management to ensure that solutions meet organisational security requirements, regulatory obligations, and industry best practices. The successful candidate will work closely with architects, engineering teams, project managers, and stakeholders to identify security risks early, provide pragmatic guidance, and ensure security controls are implemented effectively without unnecessarily impacting delivery. ________________________________________ Key Responsibilities * Champion the adoption of Secure by Design principles across projects and programmes. * Provide security assurance throughout the system development lifecycle (SDLC). * Review solution designs, technical architectures, and implementation plans to ensure compliance with security policies and standards. * Conduct security risk assessments and identify appropriate mitigation strategies. * Support security accreditation and assurance activities for systems operating within secure environments. * Review and assess security documentation, including Security Management Plans, Risk Assessments, and Security Cases. * Ensure security requirements are identified, documented, and traceable throughout project delivery. * Work collaboratively with solution architects, engineers, and business stakeholders to embed security from the outset. * Evaluate technical solutions against organisational security baselines and relevant security frameworks. * Support vulnerability management and remediation activities. * Contribute to security governance, reporting, and continuous improvement initiatives. * Maintain awareness of emerging threats, vulnerabilities, and changes to security standards. ________________________________________ Must Haves * Proven experience in Security Assurance, Information Security, or Cyber Security. * Strong understanding and practical application of Secure by Design principles. * Experience working within secure or highly regulated environments. * Knowledge of security architecture and secure system design. * Experience performing security risk assessments and documenting security controls. * Understanding of the Secure Development Lifecycle (SDLC). * Ability to interpret and apply security standards, frameworks, and best practice. * Excellent stakeholder management and communication skills. * Strong analytical and problem-solving abilities. * Experience reviewing technical designs and providing security assurance recommendations. * Ability to balance security requirements with operational and business objectives. * Eligibility to obtain and maintain the required security clearance (where applicable). ________________________________________ Desirable Skills & Experience * Experience with security accreditation or assurance frameworks. * Knowledge of cloud security principles and modern infrastructure technologies. * Familiarity with Zero Trust architecture principles. * Experience working within Agile and DevSecOps environments. * Understanding of threat modelling methodologies. * Knowledge of vulnerability assessment and penetration testing processes. * Experience using governance, risk, and compliance (GRC) tooling. * Relevant industry certifications such as: o CISSP o CISM o CCSP o SABSA o ISO/IEC 27001 Lead Implementer or Lead Auditor o Certified Secure Software Lifecycle Professional (CSSLP) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.

Configuration Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers configuration baselines, change control, status accounting, verification, auditing and CMDB management. This position is suited to an experienced Configuration Manager with strong CMDB expertise who is comfortable working across development, quality assurance, systems engineering and senior stakeholder teams. Configuration Manager Responsibilities Identify, categorise, track and maintain Configuration Items (CIs), including servers, software, infrastructure and technical documentation. Establish and maintain hardware, software and system configuration baselines. Control configuration changes and ensure changes follow agreed governance, approval and implementation processes. Support or lead Change Advisory Boards (CABs) and Configuration Control Boards (CCBs) where required. Maintain accurate historical and current configuration records to provide full traceability. Manage and maintain complex Configuration Management Databases (CMDBs). Ensure CMDB information remains accurate, complete and aligned with the live technical environment. Conduct configuration verification activities and audits to ensure actual configurations match authorised and recorded states. Identify configuration discrepancies and coordinate appropriate corrective actions. Maintain configuration status accounting and provide accurate reporting to programme and technical stakeholders. Ensure technical documentation, software builds and system configurations meet regulatory, organisational and governance standards. Work closely with developers, quality assurance teams, system engineers and senior stakeholders to maintain configuration integrity throughout the delivery lifecycle. Configuration Manager Skills and Experience Strong Configuration Management experience within complex technical environments. High proficiency in structuring, maintaining and governing complex Configuration Management Databases (CMDBs). Strong understanding of Configuration Items (CIs), configuration identification, baselines and configuration status accounting. Experience managing hardware, software, infrastructure and documentation configurations. Strong experience with configuration control and formal change management processes. Experience supporting or leading Change Advisory Boards (CABs) or Configuration Control Boards (CCBs). Strong configuration verification and auditing experience. Experience with version control and configuration management tooling. Strong understanding of governance, compliance and technical documentation requirements. Experience maintaining configuration traceability throughout the system lifecycle. Strong cross-functional leadership skills with experience working across development, quality assurance, systems engineering and operational teams. Strong communication and stakeholder management skills, including engagement with senior stakeholders. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are looking for a DV cleared Infrastructure Engineer to join a growing operations support team. The preferred candidate will demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Experience includes: - Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V; - Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; - Have strong Linux system administration skills (Ubuntu / CentOS); - Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls; - Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell; - Have good general knowledge of SAN storage technologies; - Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; - Possess excellent communication skills; - Have experience of producing and updating technical documentation to a high standard; Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Principal Oracle Payroll Functional/Technical Consultant - Remote Working Must have an Active SC Clearance Principal Oracle Payroll Functional/Technical Consultant Overview This hands-on role combines functional and technical expertise, offering the opportunity to influence complex payroll solutions from initial design through to successful implementation. Principal Oracle Payroll Functional/Technical Consultant Responsibilities Lead the delivery of Oracle Payroll enhancements, projects, and defect resolution activities. Gather requirements and perform impact assessments for customer change requests. Produce estimates and design effective payroll solutions. Configure Oracle Payroll systems and manage delivery through testing phases. Support System Testing and User Acceptance Testing activities. Develop and amend Oracle Fast Formulae within Oracle E-Business Suite and Oracle Cloud Payroll. Engage with customers and stakeholders throughout the project lifecycle. Ensure solutions meet business requirements and compliance obligations. Principal Oracle Payroll Functional/Technical Consultant Skills and Experience Minimum 5 years' experience delivering Oracle Payroll solutions. Strong experience with Oracle E-Business Suite Payroll Must have an understanding Oracle Cloud Payroll. Knowledge of UK payroll legislation and compliance requirements. Experience writing and maintaining Oracle Fast Formulae. Understanding of Civil Service Terms and Conditions. Strong end-to-end knowledge of payroll lifecycle processes. Oracle Payroll certifications desirable. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.