IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.
IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.
ALMATEK recherche pour l'un de ses clients, un concepteur INFORMATICA sur Tours. Contexte Client : Le domaine Référentiels a en charge les référentiels (Référentiel Personnes, Référentiel géographique…) du groupe ainsi que les produits data personnes et équipement hébergés au sein du DataHub. Composé de 4 équipes produits, ce domaine intervient sur l'ensemble des activités de build et run du périmètre. Projet : Plateformisation – Mise en place du référentiel Personnes RPG Ce projet consiste à réaliser al conception, les développements et paramétrages autour de la solution IDMC d'Informatica. Le périmètre technique couvre également les technologies API & Kafka. RPG, nouveau référentiel personne du groupe , est interfacé avec le CRM Salesforce et propage les informations clients à l'ensemble des systèmes contrats du SI. Le projet est mené en agile : équipe scrum au sein d'un train SAFE. Descriptif du poste / Critères de sélection Au sein de l'équipe « RPG », le profil aura à prendre en charge l'ensemble des activités suivantes pour contribuer au programme de plateformisation. A ce titre, il sera amené à intervenir sur les activités suivantes ? Maintien et garant d'un haut niveau de performance des solutions opérées ; ? Participation aux travaux d'architecture, ? Réception et analyse du besoin pour de la conception générale ; ? Force de proposition sur des solutions innovantes ; ? Réalisation des estimations de charge en phase de cadrage ; ? Réalisation des études d'impacts ; ? Suivi des livraisons, à défaut d'intégration continue ; ? Préparation/orientation des tests de performance ; ? Rédaction des dossiers d'industrialisation/exploitation ; ? Réalisation des développements et tests unitaires ; ? Maintien à niveau des solutions du périmètre : intégrité, sécurité, cohérence des briques applicatives, montées de version, veille technologique ; ? Contribution à la définition et à la mise en œuvre d'un haut niveau d'industrialisation du monitoring de la plateforme et de la qualité de services ; ? Expertise opérationnelle et support auprès de l'équipe de développement ; ? Relations avec les éditeurs des solutions hébergées (Informatica…). Compétences attendues : Techniques : Informatica IDMC (version cloud du MDM), API Management, Kafka (Java & Kstream). Transverses : De bonnes Softskills sont indispensables pour ce profil. De réelles capacités de travail en équipe, de communication et de proactivité sont attendues pour ce poste. Un haut niveau de qualité et de rigueur permettra au candidat de réussir dans cette mission.
