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Job summary Welsh Government The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services. To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens. For more information about the benefits of making a difference with us, please see the . Job description Team/Division Overview: As a member of a team consisting of 1 Senior Infrastructure Engineer, 2 Infrastructure Engineers and 1 Associate Infrastructure Engineer, the Infrastructure Engineer will help support the administration of a critical line of business suite of applications hosted on a cloud only estate. You will work closely with the Senior Infrastructure Engineer, WG Central IT teams and software support engineers to deploy and support cloud infrastructure services that underpin all RPW internal user services and external facing RPW Online services to the public. Job Role This post is mapped to the role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills. Working directly to the Senior Infrastructure Engineer, the Infrastructure Engineer supports and maintains Azure Cloud and Office 365 infrastructure solutions and services as directed and according to Chief Architect and Service Owner to departmental policy. The Infrastructure Engineer will: ensure services are delivered and used as required work with and support third parties to provide infrastructure services The Infrastructure Engineer is primarily responsible for the deployment, technical design analysis, maintenance and troubleshooting of cloud IT infrastructure to support mission critical business processes for the Division. You will provide technical support and assistance to infrastructure and transformation projects, focussing on excellent prioritisation, responsiveness and customer service. We are looking for people who are: Enthusiastic and pro-active about resolving problems Team oriented, willing to support and develop others when needed Organised and have good planning skills to ensure the timely delivery of high-quality outputs. Experienced in communicating with a wide range of people using different communication methods.

Solutions Architect Our Client is a leading global organisation with offices in Central London. They are looking to recruit a Solutions Architect with at least 10 years hands-on expertise as a Solutions Architect. The key purpose for the position is to manage the applications and technology in the company. This includes Integrating products Managing Data Identity Management systems and software Enhancing existing applications Must have an excellent understanding of networks and infrastructure Must have excellent knowledge of the Azure environment and Office 365. This is key position with high levels of responsibility. The Client is based in Central London. This is a 6 month assignment initially. The rate is negotiable but will be circa £500 pd to £700 pd. Do send your CV to us in Word format along with your rate and availability.

Network Infrastructure Engineer Our Client a bank with offices in Central London are looking to recruit a Network Infrastructure Engineer with at least 5 to 10 years hands-on experience. The Client is ideally looking for a candidate with a Financial Services or Banking sector experience. Technical/Functional skills Proficient in common windows operating systems Windows 11, Windows Server 2019-2025 , Redhat & Ubunto Linux based Operating Systems Software proficiency VMWare vSphere & vCenter v8.0 and above Veeam Backup and Replication Veeam Orchestrator and VeeamOne,Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Endpoint Central Microsoft Office 365 Bloomberg FXT/eikons Murex Treasury System SWIFT Alliance Access (SAA) Networking (IT), Cisco Switches and Routers Fortigate Firewalls, LAN/WAN Routing Hardware, Dell PowerEdge Servers, Dell PowerVault SAN Storage Data analysis - PC/Laptop support (formatting, imaging, etc). Experience of writing and updating IT policies, standards, procedures, and guidelines Needs experiencing in delivering projects in fast pace environment. This is 3 days in the office position at the Clients offices in Central London. This is a FTC position for 6 months with a salary of circa £45K - £55K. Do send your CV to us in Word format along with your availability and salary.

IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.