Find your next tech and IT Job or contract in Stevenage

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years’ experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. Salary will be £110K - £130K + Benefits Please send your CV to us in Word format along with your salary and availability.

IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years’ experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. The rate will be competitive - circa £1000 per day. This will be a 12 month contract assignment. Please send your CV to us in Word format along with your rate and availability.