Find your next tech and IT Job or contract in Wales

Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Job Title: ICT Senior Network Engineer Location: South Wales Police Headquarters, Bridgend, Wales Salary: £47,046 - £50,949 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 11/11/2026 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change; there has never been a better time to join! The role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: A bachelor's degree in an ICT related subject Cisco Certified - preferably CCNP Demonstratable equivalent skills or experience in networking Must have experience of designing, installing, configuring and managing an on-premises network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions. Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. A full driving license is essential for this role. Level 2 Welsh is not essential, that level could be achieved within the first year of employment. The successful Candidate must be willing to undergo vetting to MVSC Vetting. Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis PREVIOUS APPLICANTS NEED NOT APPLY IF APPLIED IN THE LAST 10 MONTHS. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, may also be considered for this role.

Job Title: ICT Infrastructure Manager Location: South Wales Police Headquarters, Bridgend, Wales Salary: £53,451 - £57,186 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 03/11/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police's technical infrastructure. As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners. Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items. Responsibilities: Manage the day-to-day infrastructure operations including servers, network, security and cloud services. Lead infrastructure projects including upgrades, migrations and system implementations. Develop and maintain security protocols and procedures for infrastructure systems. Oversee disaster recovery and business continuity planning. Provide technical guidance to the infrastructure team and other teams within ICT. Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient. To provide specialist advice and guidance on a range of complex and/or escalated technical issues. About you: Requirements: Possess any of the following: A bachelor's degree in an ICT related subject An ICT related qualification Demonstratable equivalent skills or experience Proven experience of managing a team of technical specialists. Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level. Proven experience of managing day-to-day ICT operations. Skilled in system integration as well as a sound knowledge of major ICT platforms Experience in leading infrastructure projects Strong analytical and problem-solving skills Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. The successful Candidate must be willing to undergo vetting to MVSC Vetting. Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: ICT Infrastructure Manager, Head of Infrastructure, IT Operations Manager, Infrastructure Delivery Manager, Server and Network Manager, Technical Services Manager, Cloud Operations Manager, Enterprise Infrastructure Lead, ICT Platforms Manager, Senior IT Manager, may also be considered for this role. IndeedH2F

Job Title: ICT Cloud Infrastructure and Platforms Specialist Location: South Wales Police Headquarters, Bridgend, Wales Salary: £47,046 - £55,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 03/11/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated Cloud Infrastructure and Platforms Specialist. As a Cloud Infrastructure and Platforms Specialist, you will be responsible for developing cloud infrastructure and platforms, including infrastructure as a service (IaaS) and platforms as a service (PaaS) within the South Wales Police managed cloud tenants. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Responsibilities can include: Implement, configure and maintain managed cloud solutions. Design and deploy cloud infrastructure, including compute and platform services. Oversee cloud performance tuning, policy and management. Develop and maintain documentation for cloud processes and procedures Collaborate with cross-functional teams to identify and solve system issues. Develop and maintain security protocols for cloud solutions Plan and execute disaster recovery and business continuity procedures. To provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you: Essential Requirements: Experience of managing and optimising solutions within major Cloud service providers (Microsoft Azure, Amazon AWS) Experience of Enterprise Systems Management Monitoring, especially Azure Monitor Experience of design and installation within an IT Enterprise Systems Infrastructure Experience of working with Server Operating Systems, especially Microsoft Windows Experience of Active Directory Services, such as Group Policy, DNS, DFS Experience of Network architecture, virtual networks, DNS management and Load balancing development. Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Strong troubleshooting and problem-solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. The successful Candidate must be willing to undergo vetting to MVSC Vetting. Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Cloud Engineer, Azure Specialist, Cloud Platforms Engineer, Cloud Infrastructure Architect, Azure Systems Engineer, Cloud Systems Administrator, DevOps Engineer, Infrastructure-as-Code (IaC), Cloud Security Specialist, Microsoft 365 Engineer, Cloud Operations Specialist, Hybrid Cloud Engineer, Cloud Platform Engineer, Platform Engineer may also be considered for this role. IndeedH2F

Learning & Development Specialist Cardiff - Hybrid £Competitive + Holiday + Pension + Hybrid + Discounts Are you an experienced IT Trainer looking to join a leading professional services organisation where you will play a key role in staff development, new starter inductions and the successful rollout of new systems across multiple UK locations? This is an excellent opportunity to join a growing organisation with more than 700 employees, taking responsibility for delivering engaging IT and general induction training both face-to-face and remotely. You will deliver weekly new starter inductions, coordinate training for existing employees and provide training following new system rollouts. Alongside delivery, you will develop learning materials, identify training requirements and provide support through the internal IT channel. The ideal candidate will have previous experience delivering systems and software training alongside excellent general IT knowledge, particularly Windows 11 and Microsoft Office. Experience with legal-sector systems would be advantageous but is not essential. You will be primarily Cardiff based, with occasional travel to other UK offices, offering a varied role within an established and growing professional organisation. The Role: Deliver face-to-face and remote IT training and new starter inductions Coordinate staff training and support new system rollouts Develop training plans, learning resources and departmental guides Identify learning requirements and provide IT support Occasional travel to other UK offices The Person: Experienced IT Trainer with systems/software training experience Strong Windows 11 and Microsoft Office knowledge Confident delivering both face-to-face and remote training Experience with iManage, Visualfiles or legal software is advantageous Comfortable with occasional UK travel Reference Number: BBBH280301 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Our government client is looking for Data Engineers to begin ASAP. Please see below for role description and details. - Hybrid, 2 days per week on site in Swansea, Wales - Inside IR35 - SC clearance required - 3-6 months initially + longer extensions expected Role details: To migrate legacy IMPALA reporting (Oracle materialised views and Discoverer workbooks) to Databricks Lakeflow Declarative Pipelines. The work involves translating existing SQL logic into a lakehouse architecture, building reconciliation checks to validate output against the legacy system, and supporting the pipelines once live. It is mostly SQL knowledge but some familiarity with Python on Databricks (in Azure) will be beneficial. Source data is already available in Databricks - you would be working with tables in Unity Catalog, not managing data ingestion or connectivity. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Job Title: Managed Print Engineer Location: Cardiff, Wales - Travel required Salary: £26,000 - £32,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role, you will work in close partnership with the Managed Print Service Manager, your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value. Key Responsibilities: Reporting to the Managed Print Service Manager Stay updated on industry trends and Flotek technologies Responsible for giving world-class service at all times Responsible for delivering your Managed Print installation projects on time and within budget Responsible for communicating with clients and internal project managers Hands-on and remote technical troubleshooting Creating and maintaining detailed project documentation to ensure effective handover to our support teams Deliver product training to end users as well as internally at Flotek Installation of 3rd party software applications to partner PC and server devices Ensure effectiveness of print management reporting applications at partner sites Mentor and support the growth of aspiring Managed Print Engineers What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Previous experience in a managed print delivery / service role in a technology business Great technical ability to diagnose faults accurately and efficiently Experience in using a CRM to log installation / service notes Be partner focused to understand and identify user needs Experience of Konica Minolta and Lexmark desirable Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Happy to travel to partner sites over the UK Full UK Driving Licence Benefits: Salary dependent on experience within range of £26,000 - £32,000 per annum Includes company van EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.

Description About Starling: At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. The Opportunity The Mid Term Planning and Forecasting Manager will be responsible for developing, implementing, and managing resource plans and forecasts across Operations, focused on a mid term view (0-90 days). This role will ensure that the organisation has the optimum number of people, with the right skills, in the right place, at the right time, to meet our mid-term demand profile. The manager will leverage data analytics and statistical modelling to provide actionable insights to senior leadership, supporting strategic decision-making and operational efficiency. Location: Cardiff Reporting to: Head of Resource Planning Closing date: 12pm, Thursday 9th October Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. Key Accountabilities or Responsibilities: Lead and develop a team of Planning & Forecasting Analysts, driving a culture of continuous improvement and personal development. Develop and implement mid term resource plans that take account of newly identified change and marketing initiatives. Continuously monitor operational demand for seasonality, contact rates versus commercial drivers, handling times and shrinkage patterns, to ensure plans are kept up to date and relevant for decision making. Provide data-led recommendations on supply movements, and monitor effectiveness of changes on capacity versus demand profiles Own and monitor intra-month, and intra-day demand profiles to ensure capacity can be aligned effectively enabling consistent service delivery. Work closely with the long term planning and forecasting manager and scheduling manager to ensure plans are effectively handed off for execution and key metrics are aligned. Requirements Behaviours & Competencies: Accountable leader with strong customer and colleague focus Ability to adapt to, and lead teams through regular change, driving consistency across Operations. Ability to balance workload and prioritise effectively Ability to build strong relationships with Change, Marketing & Operational teams. Essential Skills & Experience: Strong analytical skills, attention to detail, and problem-solving skills. Excellent understanding of demand planning methodologies and demand drivers. Excellent communications and influencing skills, with the ability to present complex data in a digestible format Strong judgment skills with the ability to provide timely recommendations Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on \"doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.