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Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

*SC CLEARED AND 3 DAYS ONSITE IN NEWCASTLE-UPON-TYNE** Job Description: A user researcher plans, designs and carries out research activities with users to get a deep understanding of the people using or delivering a service. They will ensure this insight is used to inform policy and proposition as well as service, content and interaction design. User researchers will be able to demonstrate the following skills: * Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. * Previous experience of user research or appropriate experience of other fields of research. * Demonstrable knowledge of a number of research methods relating to users and/or customers of a service. * Experience of conducting contextual and discovery phase research. * Proven experience of both quantitative & qualitative analysis of research data. * Worked in different phases of user research - Discovery, Alpha, Beta, Live phase. * Experience in user centred design practices and knowledge of how to embed them into an agile workflow. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job description Coordinate daily tasks to uphold vital secure operations In this varied and hands-on role, you’ll be a key part of the Rosa Management Team, supporting secure service delivery across the organisation. Reporting to the Senior Rosa Specialist, you’ll carry out essential audits on Rosa accounts and locations, working closely with users to ensure compliance and accuracy, and recommending actions where needed. You’ll be monitoring shared Rosa mailboxes, coordinating requests and tasks to the right team members, and keeping service responses on track. Day to day, you’ll take ownership of important admin functions, from distributing IT security procedures for sign-off to maintaining inventories, tracking laptop assets, and managing password governance. Whether you’re handling Rosa queries, organising office supplies for the London team, or escalating more complex IT issues, your work will help keep everything running smoothly. Clear communication is key in this role. You’ll regularly liaise with colleagues, customers, and wider FCDO Services, keeping everyone informed and aligned. And with a proactive approach to your own development and a strong understanding of Rosa processes, you’ll be ready to adapt to changing needs and support the ongoing success of the service. Bring your technical expertise where it matters You’re organised, detail-driven, and comfortable working independently in a fast-paced environment. With strong admin experience and excellent Microsoft Office skills, you’re confident handling data, managing reports, and keeping processes on track. You communicate clearly at all levels and know how to get things done, whether that’s liaising with stakeholders, supporting users, or chasing down key actions. You’ll bring a user-focused mindset and a proactive approach to problem-solving. Experience working with service levels, prioritising tasks, and supporting secure services would be a real plus, especially if you understand government security policies. Most importantly, you’re a reliable team player who’s ready to learn, grow, and make a real contribution to the Rosa service. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: To find out more about our benefits and our organisation, please visit Closing date: 31/08/2025 It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Our client is an international IT Service Provider who require a Tech Bar End User Support Analyst to support one of their key customers in Macclesfield. START: ASAP DURATION: 3 MONTHS LOCATION: MACCLESFIELD ROLE: Tech bar end users support * The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. * Excellent communication skills to work with IT support group and keep customers informed. * Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. * Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. * Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. * Experience in setting up and deploying mobile devices is desirable. * Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. * Experience in the use of cloud based storage solutions such as MS OneDrive and Box. * Knowledge of client antivirus software within an enterprise environment. * Aware of the importance of asset management and their role in updating asset inventory details. * Knowledge and experience of ServiceNow is desirable. * Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Horsham District Council is looking for an Information Security Officer to join our Customer and Digital Services team, to develop and support the Information Assets Registers, Security Policies, security training and to promote and provide advice and guidance on the security of applications, systems and networked devices. As Information Security Officer you will be involved in leading and managing all aspects of Information Security Policy development, monitoring and compliance. In this role, you will liaise with the Council’s Data Protection Officer (DPO) and Information Governance Officer regarding the use of and security of information and data assets. The role will also involve ensuring delivery in terms of both Councils’ objectives, Digital and Technology Strategy and appropriate security and statutory standards and guidelines.

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Our client is looking for a number of Sales Specialist for one of our telecoms clients, this role will be hybrid working out of either London, Birmingham or Manchester on a contract until the end of January initially. You'll be responsible for aligning closely with the Account Management function to build strategic migration plans; build strong relationships with customers; develop pipeline; and successfully achieve migration targets. Job Activities: * Successfully developing and driving migration and cease plans with Account Managers, using agreed methodologies, to future-proof existing BT business. * Driving timely migration and cease plans within customer base. * Managing pipeline in line with target to ensure correct cover. * Developing and maintaining an accurate forecast and qualified/robust pipeline. * Understanding and driving the migration from traditional services to new core propositions. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; Responsible for dealing with administrative issues/queries as they arise in a timely manner; Any other task as may be requested by the General Manager in order to meet the operational needs of the business. Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PIC’s and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. Activate, deactivate and change price plan of users’ mobile number. Develop and maintain database Relationships: Frequent communication with vendors Frequent communication with IT representatives in overseas offices. Frequent internal organisation communication Frequent reporting and communication with General Manager/Deputy General Manager in DX Department Cooperate and communicate with DX Department administrative team members Skills/Knowledge: Good basic verbal and written communication skills in English; IT skills – Word, Excel, Powerpoint; Team player with a proactive approach to work; Excellent organisation, time management and prioritisations skills; Expense accounting management knowledge; Basic accounting knowledge. Experience: Solid administrative experience, preferably gained within an IT department; Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.

Oracle Trainer Leicester – Hybrid £50,000 - £55,000 – 9 Month FTC VIQU are partnering with an organisation undertaking a major finance transformation, migrating all finance systems to Oracle Fusion. They are seeking an Oracle Trainer to design, develop, and deliver training materials that support colleagues and external partners in adopting the new systems effectively. This is a pivotal role in ensuring the success of this multi-year programme. Key Responsibilities of the Oracle Trainer: Create engaging training materials, including e-learning, videos, and guides, tailored to different audiences. Deliver in-person and virtual sessions across Oracle ERP and EPM systems, including General Ledger, Chart of Accounts, Accounts Payable, and Accounts Receivable. Collaborate with subject matter experts to ensure content is accurate and up to date Provide in-application guidance via Oracle Guided Learning, offering step-by-step support and tips. Review and refine materials based on feedback and learning outcomes. Manage learning communities and the Learning Management System (LMS). Support internal communications to ensure consistent messaging. Lead training-related projects, contributing to process improvements. Provide logistical support for training events, including scheduling and travel arrangements. Experience Required of the Oracle Trainer: Experience with Oracle Fusion and ERP implementations. Proven ability to design, develop, and deliver learning programmes using tools like Articulate E-Learning and Adobe Creative Suite. Project management experience and ability to manage multiple priorities. Excellent communication skills, able to engage audiences at all levels. Proficiency in GSuite (Gmail, Slides, Docs, Meets, Chat). Willingness to travel frequently to head office, distribution centres, stores, and partner sites. Experience with digital adoption platforms such as Oracle Guided Learning (desired) Familiarity with Learning Management Systems (desired) Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment Oracle Trainer Leicester – Hybrid £50,000 - £55,000 – 9 Month FTC

Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . As a product accessibility Specialist here at Starling you will play a key role in pushing us to the next level of providing a great customer experience to everyone. We want someone who is passionate and proactive to join our team and help review our mobile and web applications and provide us with feedback and guidance through collaborating with our wider project teams, including designers, product and engineering, to ensure we are getting it right the first time. Responsibilities: Independently audit our mobile and web applications and feedback to relevant teams your findings as well as guidance on how best to improve Advocate for accessibility by knowledge sharing with wider teams on best practises and challenges we face Work with our product and engineering teams to accessibility test features and find solutions Keep up to date with latest guidelines regarding accessibility and related standards Help us expand our in life user experience knowledge so we better understand how real customers are using our app and unique obstacles they may be facing Requirements Comfortable auditing/ testing an application independently with a focus on accessibility to drive improvements using manual testing and tools Identify gaps in teams knowledge and our product lifecycle that will help improve the accessibility of our applications Collaborate with cross-functional teams to improve customers experience Analyse risk, severity, and impact of issues identified and work constructively with the wider team to help us prioritise and resolve them Enjoys working with ambiguity to define best approach to projects and challenges Maintain an adaptable and pragmatic approach to testing, switching modes to meet the needs of the bank Ability to work autonomously and use initiative to help us focus on the most important elements An understanding of WCAG, particularly its influence regarding mobile applications A strong understanding of user experience best practices, inclusive design and UX testing Experience mentoring other teams and junior team members in accessibility Nice to have: 2+ years of experience in specialising in accessibility Experience driving accessibility forward in companies through strategy Experience auditing/ testing specifically with native mobile applications Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute video call interview with one of the product team 1 hour video call interview with two members of the product team Executive interview (45 min): Interview with our Head of Product and an executive member of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Project Support Officer – 8-Month Contract – Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking an Project Support Officer to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work, even if you don’t have a technical background. The role: As a Project Support Officer, you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions. The successful Project Support Officer will: Auditing and mapping existing phones, checking locations against internal asset records Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings Building, connecting, and configuring new phones with the correct extensions Providing general support and guidance — being approachable, answering questions, and guiding staff through the changes. Key skills & experience: Confident communicator, comfortable working with stakeholders and staff at all levels Competent in Microsoft Excel – able to update trackers and manage spreadsheets effectively Proficiency in Microsoft Office applications and general IT literacy Well organised and proactive – able to manage your workload independently Role details: Job role: Project Support Officer Job type: Contract Duration: 8-month contract (till end of March 2026) Rate: £150 per day paid to Umbrella company Location: Birmingham Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Introduction At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Data Engineering Specialist to join our established and experienced CIO team here at RSA on a hybrid basis. Your Role As a Data Engineering Specialist, you will have a considerable understanding of data engineering principles including ETL Processes. You will have hands on experience working with Databricks, Pyspark for data transformation and be familiar with cloud computing such as Microsoft Azure Services. In your role you will have an understanding of data warehouse architectures as well as data security best practices. You will have excellent communication skills to explain technical concepts to non-technical stakeholders to ensure IT Solution resilience considerations have been identified and accounted for.

Infrastructure Specialist - uberAgent | Berkshire | Contract | Outside IR35 My client is seeking an Infrastructure Analyst on a short term assignment with specific experience in the User Experience Monitoring tool, uberAgent. This organisation has a highly secure, on-premise VDI environment on Citrix technology. They are experiencing persistent performance challenges including slow connection times, extended log-on durations and overall poor user experience and system responsiveness. They have deployed uberAgent, The tool is actively collecting data, But do not have the expertise to properly interpret the insights and telemetry, Diagnose root causes and formulate, implement remediation strategies. Additionally, there is a potential performance bottleneck related to data ingestion into Splunk, which may be impacting the effectiveness of UberAgent or the overall monitoring strategy. Key Responsibilities: Deep-dive analysis into uberAgent telemetry Identification of key performance bottlenecks and root causes Evaluation of Splunk ingestion challenges and recommendations for optimisation Delivery of a detailed findings report and proposed next steps for remediation Collaborate with IT teams to implement agreed improvements. Required Skills for Infrastructure Specialist, uberAgent. Must have proven experience with uberAgent in a Citrix / VDI Environment. Experience of Splunk advantageous. Work within a high security, on premise infrastructure environment is desirable. SC – Clearance is preferred. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Power Apps Specialists are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was selected both as one of the ‘Best Places to Work’ by the Sunday Times in 2025 and one of the ‘World’s Best Employers’ by Forbes magazine in 2023. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of talent and inspiring more everyone to pursue careers in our sector. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are seeking a dynamic and experienced Tech Lead or Architect to oversee the design, development, and deployment of solutions using Microsoft Power Platform and AI automation technologies. The ideal candidate will possess a strong technical background, leadership skills, and a passion for driving digital transformation initiatives.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Your role will involve: As a VMware Specialist, you will play a crucial role in the creation of an Infrastructure as a Service (IaaS) platform using VMware technologies including vRealize Orchestrator (VRO), VMware Cloud Director (VCD), and NSX-T. You will collaborate with cross-functional teams to architect, deploy, and optimize virtualized environments tailored to meet the specific needs of our clients. Responsibilities: 1. Design and implement VMware-based IaaS solutions according to client requirements and industry best practices. 2. Configure and optimize VMware vRealize Orchestrator (VRO) workflows for automating provisioning, deployment, and management tasks. 3. Deploy and manage VMware Cloud Director (VCD) instances, including resource pools, organizations, virtual data centers, and networking. 4. Implement and configure NSX-T for software-defined networking and security within the virtualized environment. 5. Collaborate with infrastructure and operations teams to integrate VMware solutions with existing systems and technologies. 6. Provide technical expertise and support during the testing, troubleshooting, and resolution of issues related to VMware infrastructure. 7. Develop and maintain documentation, including architectural diagrams, standard operating procedures, and technical guides. 8. Stay updated on emerging VMware technologies, trends, and best practices to drive continuous improvement and innovation Required Skills: Bachelor's degree in computer science, Information Technology, or related field. 2. Proven experience designing, implementing, and managing VMware-based virtualization solutions, with a focus on vRealize Orchestrator (VRO), VMware Cloud Director (VCD), and NSX-T. 3. In-depth knowledge of virtualization concepts, VMware vSphere architecture, and related technologies. 4. Hands-on experience with scripting languages (e.g., PowerShell, Python) for automation and customization of VMware environments. 5. Strong understanding of software-defined networking (SDN) principles and experience with NSX-T configuration and management. 6. Excellent analytical, problem-solving, and troubleshooting skills with a keen attention to detail. 7. Ability to work effectively in a collaborative Agile team environment and communicate technical concepts to non-technical stakeholders. 8. VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) are highly desirable. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.