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Learning & Development Coach Remote + Travel within Birmingham and the West Midlands Up to £35,000 + Pension + 24 Days Holiday + Bank Holidays + Birthday Off + Personalised Training Plan Are you experienced in Education, HR, L&D or People Management and passionate about supporting learners to achieve their goals? Would you like to join a forward-thinking company that's bridging the skill gaps in the Tech and Digital sectors while positively impacting businesses and young people's careers? We're offering a unique opportunity to become a Learning & Development Coach with a company renowned for its staff-first approach, providing excellent training, flexible working arrangements, and rewarding career progression. In this role, you'll deliver 1-to-1 coaching sessions to apprentices and learners, guiding them through their learning journey to ensure they achieve their potential. Additionally, you'll host virtual workshops once a week to engage and develop groups of learners. The role combines remote work with occasional field travel within Birmingham and the West Midlands. The ideal candidate will have a degree (or Level 6 qualification) and a background in Education or People Management. You'll also need to be passionate about helping others succeed and comfortable delivering both individual and group training sessions. This is a fantastic opportunity for anyone looking to make a meaningful impact on learners' lives while benefiting from flexibility, autonomy, and a supportive work environment. The Role: • Providing 1-to-1 coaching sessions for apprentices and learners. • Hosting weekly virtual workshops. • Offering guidance and support to ensure learners achieve their qualifications. • Remote role with occasional field travel within Birmingham and the West Midlands. • 37.5 hours per week. The Person: • Degree holder (or equivalent Level 6 qualification). • Background in Education, People Management HR or L&D. • Passionate about supporting learner development. • Based in Birmingham or the surrounding areas Reference number: BH- 246588 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.

The Opportunity demonstrate an understanding of Parliament and effectively engage and build robust relationships with senior stakeholders across the Parliamentary landscape to secure appropriate business engagement on the strategic direction for the digital and technology services roadmap and delivery plan. provide deep technology specialism, be fluent in technology contracts and have good commercial understanding of the way that suppliers and contracts work and engage with commercial specialists. produce robust governance, delivery frameworks and methodology for the selection, preparation and acceptance of work packages for outsourced delivery by selected third party providers establish key controls to ensure Parliament effectively manages the main services for digital services relied on by the two Houses, with regard to the needs of all key stakeholders. lead on actively shaping the market to ensure early collaborative supplier engagement to increase the likelihood of a successful commercial outcome. What You Need conducting complex scoping and demand qualification exercises advising on the optimal blend of servicers to deliver best value for money to Parliament. Extensive experience of enterprise-level digital contracts (Microsoft Enterprise Subscription (ESA/SPA), Cisco Enterprise Agreement (EA) and Server Cloud Enrolment (SCE) agreement to leverage commercial benefit for Parliament and stem value leakage from existing contracts. develops contract strategies and supplier relationships to deliver high quality, efficient and cost-effective services. You use your understanding of technology market trends, contracts, and suppliers, to adopt a range of methods for delivery. lead investigative work into commercial challenges and opportunities creating recommendations and driving improvements to improve commercial outcomes. strong stakeholder management to translate business requirements and user needs into effective action and practical solutions. You build effective relationships with your suppliers, balancing collaboration with competitive tension, and understand the alignments and conflicts between our organisational priorities and goals. excellent communication skills to engage with others in a clear, honest and enthusiastic way. You explain complex issues in a way that is persuasive and easy to understand, and deliver difficult messages with clarity and sensitivity. the ability to pass security clearance, backed by the right to work in the UK About The Team The Strategic Supplier Lead (digital contracts) is a vital new role in the Chief Technology Officer Group (CTOG), this group sets the strategic direction for Technology in Parliament. As subject matter expert on technology and emerging digital markets you will lead on driving performance and leveraging better value for money for PDS and both Houses from third party providers. About Us UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy. Our Package Please refer to our Candidate Information Pack for a full list of our benefits which include: up to 35 days annual leave in addition to bank holidays generous maternity pay policy up to 6 months full pay great pension scheme options (contributory and non-contributory) on-site subsidised gym, nursery, catering, post office, travel office and GP flexible options including hybrid working and family friendly policies How To Apply Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterions 1, 2 and 3. Our application process is anonymous, so please remove any personal information from your CV. Apply By: Interviews: 6th Feb 2025 Format: Panel Interview (Remote) Our Culture For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success. We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Service Desk Engineer Amersham £28,000 + Hybrid Working + Career Progression Opportunities This is an excellent opportunity for a Service Desk Engineer to gain hands-on experience with a clear path for growth within a rapidly expanding technology service provider. You will have the opportunity to work alongside skilled professionals and contribute to exciting projects. The company prioritizes employee development and offers a supreme benefits package to ensure satisfaction and motivation within its team. This MSP is currently working with a portfolio of diverse clients across various industries, which is a testament to their reputation within the industry as being a leader in reliability and quality. They are in the fortunate position to have a team that excels and strives for success and are now actively looking for a new member of the team that they can nurture and invest in. You'll be collaborating with a team of dedicated IT professionals, all whilst receiving excellent benefits. You will work across several exciting clients and sectors within a team of passionate and skilled individuals. Within this role, you will be creating, implementing, and managing solutions for key client IT environments. You will report directly to the Service & Support Desk Manager, who will guide you throughout. You'll learn to approach the role with enthusiasm and innovation with every project you undertake. Developing client relationships and resolving IT challenges effectively is the backbone of this role. The ideal candidate will be proficient in Microsoft Client Operating Systems, Office 365, and networking technologies. This is an excellent opportunity for a person with a passion for IT support. With the development to gain further training and become a go-to expert, apply today and take the first step towards an exciting new career! The Role: • Provide efficient first-line technical support to resolve client issues remotely and on-site when necessary. • Utilize RMM tools to proactively monitor, manage, and prevent IT issues. • Support and maintain Office 365 environments, including SharePoint and Intune. • Assist with hardware installations, configurations, and repairs. The Person: • At least 2 years' experience in IT support, preferably within an MSP environment. • Strong knowledge of Microsoft Client Operating Systems, Office 365 Cloud Services, and networking technologies. • Excellent communication skills, with a customer-focused approach to problem-solving. Reference Number: BBBH (246568) To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Are you a subject matter expert in Social Housing Asset Management, Construction & Building Safety, Sustainability &/or Carbon Reduction and Energy Efficiency? Do you have the experience necessary to act in a specialist advisor capacity? If so, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Technical Services Manager for a Business Consultancy that provides Procurement, Asset Management & Development Consultancy to social housing customers. The main purpose of the role is to help facilitate the delivery of procurement projects for new customers and the renewal of key frameworks by providing key technical, specification, tender, and commercial advice to internal stakeholders. Your day-to-day activities will include acting as a key conduit between internal departments in working to understand changing customer requirements; ensuring specifications are fit for purpose; providing key technical specification advice; developing an internal specification and cost library; developing a core framework specification that will meet future standards and best practice; review and improve existing documentation and standards; ensure specifications meet all relevant legislation standards; ensure pricing models are accurate; keep abreast of all key technical sector updates and developments; and act as the lad in developing and delivering a professional inhouse technical consultancy service. Must Have Previous experience in a strategic delivery capacity within Social Housing Asset Management; Construction, Technical Services & Building Safety; and/or Sustainability, Energy Efficiency, and Decarbonisation. Strong technical background covering building systems, construction, building regulations, compliance requirements, and/or quantity surveying. Experience of complex building specifications and pricing models, with an understanding of market costs, cost models, cost management, value, and contract payment mechanisms. Experience of property maintenance, decent homes, and property defects/remediation. Excellent report writing skills, and meticulous record keeping. Nice to Have Procurement experience in managing OJEU or Find a Tender compliant projects in Construction or Asset Management. An appreciation for Health & Safety, Construction, Design & Management (CDM) regulations. Experience of technical specification development. Experience of legal/contractual documentation, construction contracts, and/or, the legal and regulatory framework for housing maintenance. Knowledge of residential development in the social housing sector. Project Management. A relevant Certification or Degree, such as one covering Social Housing, Property, Safety, Construction, RICS, IOSH, CIOB, CIAT or similar. Office 365 application proficiency including MS Excel. As an individual you will be an excellent communicator, adept at liaising and influencing at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for detail, you will be able to analyse data to reach clear conclusions and write clear evidence-based reports. You will also be a dedicated team player, reliable, forward thinking and someone who strives for excellence. This role is home based, with a regular presence required in the office in the West Midlands - therefore a driving license is required for this post and costs will be catered for alongside a car allowance. This is an exciting time to join the organisation and an exciting role to heavily influence the quality-of-service provision. Interview slots are available for suitable candidates, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Job Title: Data Scientist Location: Manchester Salary: £46,148 to £60,809 DOE Job type: Full Time, Permanent Job Summary: We are seeking a talented and highly motivated Data Scientist to join our team at the NHD. As a Data Scientist, you will play a key role in analysing and interpreting complex healthcare data to drive evidence-based decision-making and improve patient outcomes. We have an exciting full-time opportunity available for an experience and promising Data Scientist at the National Haemophilia Database (NHD), to play a key role in analysing and interpreting complex healthcare data to drive evidence-based decision-making and improve patient outcomes. The (NHD) is a register of people in the UK with all types of bleeding disorders started in 1969. Its purpose is to study the complete national cohort of patients with these conditions and improve the care of people with bleeding disorders. The database is held within the NHS and managed by the UK Haemophilia Centre Doctors' Organisation (UKHCDO) which is an association of medical practitioners who work within the NHS Haemophilia Centre's of England, Scotland, Northern Ireland, or Wales and have an interest in the care of people with Haemophilia or other inherited bleeding disorders. NHD is at a transformation stage in its development and requires insight professionals to harness the wealth of data that is available to it. The NHD has the richest data store for bleeding disorders in the world and are investing heavily in the infrastructure required to enhance the processing, accessibility and surfacing of that data. What we now require is an individual that can harness the power of that data and convert it into insights and information that can make a real difference to the lives of people with bleeding disorders: You would be working with the UKs best clinical, scientific, and statistical capabilities in this sector, whilst managing a small team. Would you enjoy being part of an NHD team that values, recognises, and celebrates staff members, their skills, and contributions? Could you play an invaluable part in a team to provide a high-level service to the NHS, work in partnership with the pharmaceutical sector who research and produce the current and future products for people with bleeding disorders, and ultimately, working with these partners, improve the lives of people with bleeding disorders? If yes, the National Haemophilia Database is the place for you. Responsibilities: Data Analysis: Perform data exploration, cleaning, and analysis on large healthcare datasets to derive meaningful insights and identify patterns. Predictive Modelling: Develop and implement predictive models to forecast patient outcomes, disease trends, and resource utilisation. Data Visualisation: Create visually compelling and easy-to-understand data visualisations to communicate findings and support data-driven decisions. Machine Learning: Utilise machine learning techniques to develop algorithms and models for various healthcare applications. Data Integration: Integrate disparate data sources to build comprehensive and holistic healthcare datasets for analysis. Collaborate with Healthcare Professionals: Work closely with clinicians and healthcare professionals to understand their data needs and provide data-driven solutions. Research Support: Assist in research projects by providing data expertise, statistical analysis, and interpretation of results. Continuous Improvement: Stay updated with the latest data science methodologies, tools, and technologies, and propose innovative approaches to enhance data analysis capabilities. Requirements: Education: Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field. Experience: Proven experience as a Data Scientist in the healthcare domain, preferably within the NHS or a healthcare setting. Technical Skills: Proficiency in programming languages such as Python, R, or SQL, and experience with data manipulation and analysis tools. Statistical Knowledge: Strong statistical and quantitative analysis skills, including experience with statistical modelling and hypothesis testing. Data Visualisation: Ability to create interactive and informative data visualisations using tools such as Tableau or Power BI. Machine Learning: Familiarity with machine learning algorithms and frameworks for classification, regression, and clustering tasks. Communication: Excellent communication and presentation skills to effectively convey complex data insights to non-technical stakeholders. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Experienced Data Analyst, Data Administrator, Business Analyst, Business Analyst, SQL Analyst, Business Information Analyst, Data Handler, SQL Server, Systems Analyst may also be considered for this role.

SCADA Engineer - Orion Laser Facility AWE has opportunities for experienced SCADA Engineers to join our team working in our Orion Laser Facility. These roles offer excellent career progression opportunities! Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Package: £29,640 - £50,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application. Let us introduce the role As a SCADA Engineer , you will design, build and maintain software that controls sub-systems via HMIs to meet the business requirements. You will ensure compliance with company processes and procedures relating to the delivery of the project. Provide technical support for the software and services supported by the team. Produce required documentation to support all phases of the software development process. Provide timely updates to task managers on the status of assigned deliverables. Accountable for safety and security of all the work that you carry out. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. Ideal Candidates will have the following skills, experience, and behaviours: Experience of developing and adapting SCADA systems components as well as performing full scale integration and testing. Troubleshooting and supporting multidisciplined teams with any software issues. Writing technical documentation to meet customer requirements, as required. An ONC/HNC in an engineering discipline or equivalent experience. Ability to work as part of a team and individually. Ensuring high quality of the work you deliver. Accountable for the safety of all aspects of work you carry out. Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point below, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. Willingness to learn other software languages. Experience of Python. Experience using LabVIEW. Experience of MS SQL. Solution-oriented and continuous improvement mindset. Experience of project life cycles, CI/CD, configuration control. Training can be provided if needed on Labview, Python and project management tools if required. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. Important things you need to know: You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. Our interviews typically take place over Teams and for most roles are a 1 stage process. Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston. #LI-KT

Business Development Executive Remote + Travel within Birmingham and the West Midlands £27,000 - £35,000 + Quarterly Bonuses (Uncapped) + Flexible Hours + Pension + Expenses Paid For + Mileage Allowance + 24 Days Holiday + Bank Holidays Do you have a background in Recruitment or B2B Sales, and an interest in or experience in Tech? Would you like to work for a company that is making a meaningful and positive impact in addressing the skill gaps in the Tech and Digital space? On offer is a unique opportunity to step into an important position at a company that has exciting growth plans and is making a difference in both companies' and young peoples' lives. With an excellent reputation for looking after its staff, this company offers fantastic training & progression opportunities, as well as flexible hours, remote working and bonus earning opportunities. In this role, you will be responsible for generating new business opportunities & building a pipeline of clients through cold calling, attending networking events, LinkedIn and a variety of other sales strategies. You will set and attend online and in-person meetings with prospective clients and manage the full sales lifecycle, from the initial point of outreach to closing & negotiating. The ideal candidate for this role will have a background in Sales or Recruitment and have a strong track record in B2B Sales. They will also have either an interest in or experience in the Tech sector. This role is a fantastic opportunity for anyone who wants to step into a sales role where you will build partnerships & relationships with clients, work for a company that is making a positive difference in peoples' lives and have flexibility, autonomy and a good work-life balance. The Role: • Generating and winning new business opportunities • Building relationships & having meetings with prospective employers • Attending networking events • Managing a full sales lifecycle • Remote role with travel within Birmingham/the West Midlands • Flexible Hours, 37.5 Hours/week The Person: • Comes from a sales or recruitment background • Has proven experience within B2B Sales • Has either an interest in or experience in Tech • Has their own car/vehicle Reference number: BH- 246546 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Embedded Firmware Engineer Cheltenham - Office based £70,000 - £100,000 DOE This is an excellent opportunity for a talented Firmware Engineer to join a well-established company where you will work with cutting edge sensor technologies. This company specialises in R&D of MEMS based sensor technologies. Due to continued growth within their industry, they are now looking for talented Firmware Engineers to help bring new products to market. In this role you will develop firmware for new products as well as sustaining current products. You will develop low-level firmware and interrupts for use in real-time systems using Embedded C. You will participate in review meetings; complete basic system testing and further improve functionality following through testing from the test engineers. The ideal candidate will have proven experience in a similar role and strong knowledge of low-level firmware, real-time systems, embedded C and interrupts. Any experience with other languages (C++, Python), IAR, ADC and ST Processors is advantageous. This is a fantastic opportunity for a motivated Firmware Engineer to join an innovative company in a highly technical role working on novel technologies. The Role: *Develop firmware for new products as well as sustaining current products *Develop low-level firmware and interrupts for use in real-time systems using Embedded C *Participate in review meetings, complete basic system testing *Based onsite in Cheltenham The Person: *Proven experience in a similar role *Strong knowledge of low-level firmware, real-time systems, embedded C and interrupts *Any experience with other languages (C++, Python), IAR, ADC and ST Processors is advantageous *Must be commutable to Cheltenham or willing to relocate Reference Number: BBBH246540 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Ryan McIntyre at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.

IT Support Engineer Bishop Stortford £25,000 to £35,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience. In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential. The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake. The person: *Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions *Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking *Knowledge of Windows Server, Active Directory, Windows 7, 8, 10 *Commutable to Bishops Stortford The role: *Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets *Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities *Undertaking IT consultancy and project work, including setting up and configuring new equipment *Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management

We have an urgent requirement for a Field Support Engineer to provide Technical Support to field based staff. The role will be based onsite in Titchfield on a rota basis and candidates will need to be eligible to go through SC level Security Clearance.Key Responsibilities include:* Diagnose technical issues affecting remote staff. * Test new equipment. * Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line. * Support remote workers with various technical issues. * Diagnose faults, and research effective resolutions providing advice to quickly resolve. * Review and up-date instruction manuals to support the wider team with troubleshooting.* Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process. Essential Skills include:* Strong IT knowledge * Experience in identifying, troubleshooting, and resolving user requests/incidents. * Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.* Experience of working with a range of Microsoft 365 services* Ability to work independently and prioritise workload. * An awareness of data security principles. * Managing a quality service Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

ITSM Pay up to £38,373 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Our Digital Channels Service Management Team support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging. As IT Service Manager you are responsible for implementation and improvement of service management. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criterion: An understanding of key financial management for Live Service contracts, especially Contact Centre with demonstrable experience of collecting and reporting Live Service data in a manner that allows effective decision making to occur* Knowledge of ITIL 4 Service Management Framework and relevant tools e.g. ServiceNow, particularly in the role of Catalogue Administrator Ability to undertake routine Service Management tasks in accordance with Process and Procedures Ability to react quickly to service demands to ensure a continued service provision for Contact centre Inbound and Outbound mail, electronic document management and SMS messaging Experience in reporting of service performance to key stakeholders Experience of communicating to different stakeholders and ability to show the status and performance of services in various formats. Including experience of working with suppliers and internal product teams You and your role Working as part of a team, you undertake a range of service management activities, including: Monitoring costs across multiple service lines ensuring Products and Services issues, IT debt correction Responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes Production of key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data Production of dashboards, providing a single view on service performance for key senior stakeholders. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £10,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.