Find your next tech and IT Job or contract in Ireland

A global medical device company is looking for a Senior Sterilisation Engineer to join their Research and Development team on a contract basis. This role will focus on the development, validation, and transfer of sterilisation processes for a new Class III combination product. You will work closely with internal teams and global sterilisation vendors to lead feasibility trials, protocol development, and regulatory submissions. Essential skills: • Experience in development, validation & commercialisation of various sterilisation modalities such as Steam, EtO, Gamma, E-beam, and X-ray (Steam and EtO preferred). • Experience in development & validation of sterilisation methods for liquids, pre-filled syringes, polymers, combination medical devices (drug delivery), and pharmaceuticals. • Experience in setting up acceptance criteria for sterilisation and microbiology requirements of combination products. • Experience in microbiology, bioburden, BI, and BNF testing of medical devices. • Experience in new product development in the medical device industry. • Experience in setting up sterilisation processes in manufacturing environments for commercial use. • Experience in troubleshooting sterilisation cycle development & validation. • Experience in supporting regulatory submissions for PMA devices. • Expertise and knowledge of sterilisation-specific and industry standards including: • Experience managing the full sterilisation cycle from feasibility through to validation. • Strong communication skills and ability to collaborate with global vendors and cross-functional teams. • Experience supporting regulatory submissions for FDA and CE marking. Responsibilities: • Conduct research and feasibility trials for sterilisation of new products. • Engage with global sterilisation vendors to plan and manage process transfers. • Write protocols, oversee vendor testing, and analyse data. • Lead design reviews and recommend optimal sterilisation procedures. • Ensure compliance with GMP practices and regulatory standards. • Support regulatory documentation and submission processes. The start date is for ASAP. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick and will require 1-3 days onsite per week, the rest of the time you can work remotely. The rate is EUR50-60 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company are looking for a Process Development Engineer to join their Engineering team on a contract basis. You'll be joining the Process Development team to help lead a high-profile product transfer for a highly regulated medical device. You'll help lead re-development activities. For this role you will also need welding experience with medical device products, any type e.g. resistance. You'll be part of a multi-disciplinary team and will need to be able to collaborate with other engineers to ensure project deliverables are met. Essential skills: • Mechanical background • Process Development experience • Medical devices experience • Product re-development experience • Good communication skills Desirable: • Welding experience (not industrial) The start date is for ASAP. The initial contract length is for 12 months, with multiple options to extension after the initial period. The role is based in County Tipperary and will require 4-5 days onsite per week. The rate is EUR50-65 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Alternatively, please let me know what you are looking for. Kind regards, Freddie Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company are looking for a Senior Process Engineer to join their Process Development team on a contract basis. You will lead the development, optimisation, and scaling of electrical test systems to support both prototype and production phases. This includes building new test systems from the ground up, enhancing existing systems, and ensuring they are robust, maintainable, and production-ready. You'll be responsible for integrating hardware, software, and automation elements, driving root cause analysis, and supporting the transfer of test systems into manufacturing. You'll also update existing systems based on LabVIEW test requirements and collaborate closely with cross-functional teams to ensure test strategies align with product and regulatory needs. Essential skills: • Extensive experience controlling equipment using LabVIEW • Demonstrated capability in test system development, debugging, and test duration planning • Solid understanding of electrical/electronics and PCBA • Experience in process development for test systems, including design-for-test, system integration, and scalability planning • Ability to lead root cause analysis, validation, and continuous improvement initiatives • Experience supporting pre-production and production test environments • Strong documentation and communication skills, with experience in cross-functional collaboration The start date is ASAP. The initial contract is for 12 months, with multiple extension options. The role is based in County Tipperary and will require 2-3 days onsite per week, with the rest remote. The rate is EUR55-70 per hour, depending on experience. If you have any expenses, please let me know and I can factor that into the rate for you. If you are interested in the role, please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company are looking for a Senior Test Engineer to join their R&D and Process Development teams on a contract basis. Your role will be to help build R&D test systems from the ground up. For the work that doesn't need to be done from scratch, some of the work will have been started already, you will need to take it to the next level. You will also be updating the R&D test systems from a LabView test requirement. There is an expectation of 2-3 days on-site per week, the rest of the work can be done remotely. Initially you will need to come onsite to meet the team and understand what is required for the project. This will give you insight into what the current test system is doing, you will be able to discuss with the other engineers there and then you can cycle through the processes to push out improvements and updates. These test systems will need to be built up and developed with additional capabilities to be added too. Essential skills: • Controlling equipment using LabView • Test and duration experience • Demonstrated capability in LabView • Desirable: Use of software languages: MATLAB (Python & C++) The start date is for ASAP. The initial contract length is for 12 months, with multiple extension options after. The role is based in County Tipperary and will require 2-3 days onsite per week minimum, the rest of the time you can work remotely. The rate is between EUR55-70 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role, please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Title: Senior Test Automation Engineer Overview We are seeking a highly experienced Senior Test Automation Engineer with a minimum of 6 years in software and hardware testing, including hands-on experience in C# development. This role requires strong technical leadership, a deep understanding of test automation frameworks, and the ability to work across multidisciplinary teams. Experience in medical devices and ISTQB certification are highly desirable. Key Responsibilities • Design, implement, and maintain automated test frameworks and test cases using C#. • Lead feature verification, formal acceptance testing, and validation of software-hardware integrated systems. • Collaborate with engineering, QA, and product teams to define test strategies and ensure comprehensive coverage. • Drive continuous improvement in test processes, tools, and quality metrics. • Troubleshoot and validate prototypes, subsystems, and production systems. • Take ownership of specific system areas, contributing to design, planning, and implementation. • Mentor junior team members and contribute to cross-site technical leadership and planning. Required Skills & Experience • 6+ years of experience in test automation and quality assurance. • Proficiency in C# and experience with test automation frameworks. • Strong understanding of software development and hardware systems (electronics/mechanical). • Experience with Agile methodologies and SDLC/STLC best practices. • Proven ability to write and review test plans, test cases, and technical documentation. • Excellent problem-solving, communication, and collaboration skills. Desirable Qualifications • Experience in medical device development or other regulated industries. • ISTQB certification or equivalent. • Experience in design planning, implementation, and long-term technology road mapping. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Service Integration Manager - Dublin Support the maturation of IT Service Management within their aligned customer group in line with IT Strategic direction to standardize and align to one way of delivering IT Service Excellence: · Assure ITTP delivery towards the assigned business area(s) ??????\" work in close partnership with aligned customer group and ITTP teams to ensure that project progress, quality and budget is aligned across all relevant ITTP deliverables. · Oversee onboarding of aligned customer group to ITTP services ensuring that changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding and ongoing exploitation. · Build strong business relationship with stakeholder groups through leadership of regularly scheduled governance meetings · Act as initial contact point for business needs; evaluate feasibility of potential projects in coordination with relevant customer. · Serve as focal / escalation point for the ITTP initiatives within his/her area of responsibility, partner with the business to add value when preparing business cases. · Provide ITSM consulting expertise towards the relevant business area(s). · Lead solution visioning sessions, including requirement gathering and rationalization. · Support the understanding and alignment of standard operating processes (SOPs) across relevant customers. · Support the establishment and management of the yearly budget review demonstrating efficiency initiatives with positive budget impact for the relevant business area(s), ITTP and IT. · Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) ??????\" e.g. Service Level Targets, CARs · Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus. · 7+ years of experience within IT, ITIL and Service Management · 3+ years of experience within the Pharma / Life Science industry preferable · 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives. This is a 6 month contract in Dublin. Please forward your CV in Word format.

A global medical device company are looking for a Senior Process Engineer to join their Process Development team on a contract basis. You will lead the development, optimisation, and scaling of electrical test systems to support both prototype and production phases. This includes building new test systems from the ground up, enhancing existing systems, and ensuring they are robust, maintainable, and production-ready. You'll be responsible for integrating hardware, software, and automation elements, driving root cause analysis, and supporting the transfer of test systems into manufacturing. You'll also update existing systems based on LabVIEW test requirements and collaborate closely with cross-functional teams to ensure test strategies align with product and regulatory needs. Essential skills: • Extensive experience controlling equipment using LabVIEW • Demonstrated capability in test system development, debugging, and test duration planning • Solid understanding of electrical/electronics and PCBA • Experience in process development for test systems, including design-for-test, system integration, and scalability planning • Ability to lead root cause analysis, validation, and continuous improvement initiatives • Experience supporting pre-production and production test environments • Strong documentation and communication skills, with experience in cross-functional collaboration The start date is ASAP. The initial contract is for 12 months, with multiple extension options. The role is based in County Tipperary and will require 2-3 days onsite per week, with the rest remote. The rate is EUR55-70 per hour, depending on experience. If you have any expenses, please let me know and I can factor that into the rate for you. If you are interested in the role, please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company is looking for a Senior Sterilisation Engineer to join their Research and Development team on a contract basis. This role will focus on the development, validation, and transfer of sterilisation processes for a new Class III combination product. You will work closely with internal teams and global sterilisation vendors to lead feasibility trials, protocol development, and regulatory submissions. Essential skills: • Experience in development, validation & commercialisation of various sterilisation modalities such as Steam, EtO, Gamma, E-beam, and X-ray (Steam and EtO preferred). • Experience in development & validation of sterilisation methods for liquids, pre-filled syringes, polymers, combination medical devices (drug delivery), and pharmaceuticals. • Experience in setting up acceptance criteria for sterilisation and microbiology requirements of combination products. • Experience in microbiology, bioburden, BI, and BNF testing of medical devices. • Experience in new product development in the medical device industry. • Experience in setting up sterilisation processes in manufacturing environments for commercial use. • Experience in troubleshooting sterilisation cycle development & validation. • Experience in supporting regulatory submissions for PMA devices. • Expertise and knowledge of sterilisation-specific and industry standards including: • Experience managing the full sterilisation cycle from feasibility through to validation. • Strong communication skills and ability to collaborate with global vendors and cross-functional teams. • Experience supporting regulatory submissions for FDA and CE marking. Responsibilities: • Conduct research and feasibility trials for sterilisation of new products. • Engage with global sterilisation vendors to plan and manage process transfers. • Write protocols, oversee vendor testing, and analyse data. • Lead design reviews and recommend optimal sterilisation procedures. • Ensure compliance with GMP practices and regulatory standards. • Support regulatory documentation and submission processes. The start date is for ASAP. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick and will require 1-3 days onsite per week, the rest of the time you can work remotely. The rate is EUR50-60 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company are looking for a Senior Test Engineer to join their R&D and Process Development teams on a contract basis. Your role will be to help build R&D test systems from the ground up. For the work that doesn't need to be done from scratch, some of the work will have been started already, you will need to take it to the next level. You will also be updating the R&D test systems from a LabView test requirement. There is an expectation of 2-3 days on-site per week, the rest of the work can be done remotely. Initially you will need to come onsite to meet the team and understand what is required for the project. This will give you insight into what the current test system is doing, you will be able to discuss with the other engineers there and then you can cycle through the processes to push out improvements and updates. These test systems will need to be built up and developed with additional capabilities to be added too. Essential skills: • Controlling equipment using LabView • Test and duration experience • Demonstrated capability in LabView • Desirable: Use of software languages: MATLAB (Python & C++) The start date is for ASAP. The initial contract length is for 12 months, with multiple extension options after. The role is based in County Tipperary and will require 2-3 days onsite per week minimum, the rest of the time you can work remotely. The rate is between EUR55-70 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role, please send me your latest CV and I will call you to discuss the further details. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

A global medical device company are looking for a Process Development Engineer to join their Engineering team on a contract basis. You'll be joining the Process Development team to help lead a high-profile product transfer for a highly regulated medical device. You'll help lead re-development activities. For this role you will also need welding experience with medical device products, any type e.g. resistance. You'll be part of a multi-disciplinary team and will need to be able to collaborate with other engineers to ensure project deliverables are met. Essential skills: • Mechanical background • Process Development experience • Medical devices experience • Product re-development experience • Good communication skills Desirable: • Welding experience (not industrial) The start date is for ASAP. The initial contract length is for 12 months, with multiple options to extension after the initial period. The role is based in County Tipperary and will require 4-5 days onsite per week. The rate is EUR50-65 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Alternatively, please let me know what you are looking for. Kind regards, Freddie Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit XX XX XX XX XX Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech . We are looking for talented engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. About the Role The ML Projects team is at the forefront of bringing cutting edge machine learning to the core of what we do at Starling. As a software engineer on the ML Projects team you will work with other engineers and data scientists to design, implement and maintain features that make use of machine learning models under the hood. This could mean anything from creating a brand new ML-powered feature from scratch to seamlessly integrating a new model into our core banking platform. You might find yourself designing robust infrastructure and pipelines or discovering a completely new approach to a complex problem. We believe in empowering our engineers to take ownership and drive solutions from ideation to launch. This means you'll have the autonomy to shape your own path, identify challenges, and collaborate with colleagues across teams to deliver impactful solutions across a range of technologies. Requirements We are looking for a skilled software engineer who thrives on building and scaling complex systems. You should have a proven track record of delivering robust, multi-technology applications within an enterprise environment. We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific qualifications. We are very open about how we deliver software. We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Python Java, which makes up the majority of our backend codebase JavaScript, particularly React, which makes up our frontend Postgres and SQL AWS & GCP - were cloud-native TeamCity for CI / CD (lots of teams are releasing code 15-20 times per day!) Terraform Prometheus and Grafana If you've built and deployed complex Python applications or have experience with generative AI, we'd be especially keen to hear from you - we're always pushing the boundaries of what's possible with AI/ML. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - Take-home challenge Stage 3 - 90 mins technical interview with two team members Stage 4 - 45 min final with an two executives Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra days holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

About the role Here at Zellis, our customers are assigned a dedicated Customer Success Manager to ensure they have a fantastic experience working with us and to enable maximum return on investment. Our CSMs work with their portfolio of customers to understand what's important to them, what value looks like for them and how we can ensure they deliver against their long-term strategic objectives. CSMs are one of the key conduits between the customer and the wider Zellis business. Reducing the number of contact points and having someone dedicated to delivering success is one of the best things about working with Zellis- this is what our customers regularly tell us throughout our Net Promoter Score cycle. The Head of Customer Success will have two key responsibilities- To manage their own portfolio of customers to the KPIs as set by the Director in line with business objectives.This will include building unbreakable relationships within their customer base, being comfortable engaging with a variety of stakeholders through to C-suite.They will need to be able to take a customer's desired business outcome and understand how to articulate the picture of success, including all of the steps to achieving this, and work with all stakeholders as required (internal and external) to ensure that these outcomes are delivered. Being part of a team of highly accountable, high-performing CSMs, benchmarking against the team's achievement ensuring that business objectives for their own portfolio of customers are delivered.It will also require involvement in Leadership meetings, working with the Director to agree and set the strategy each financial year, coupled with the ability to challenge and think outside of the box, finding new and sometimes untested solutions to problems. It is imperative that the individual is a strong team player and always operates with not only the teams', but the businesses outcomes in mind. The ability to prioritise competing priorities is a must as there's never a dull moment and you will ensure you keep up to date on all current customer-focused requirements, helping you to bring suggestions for improvement to the business. Utilising your excellent relationship-building skills underpinned by commercial awareness, you will ensure that the team you are responsible are given the tools to deliver success, resulting in our customers achieving ROI. Here at Zellis, our customers are assigned a dedicated Customer Success Manager to ensure they have a fantastic experience working with us and to enable maximum return on investment. Our CSMs work with their portfolio of customers to understand what's important to them, what value looks like for them and how we can ensure they deliver against their long-term strategic objectives. CSMs are one of the key conduits between the customer and the wider Zellis business. Reducing the number of contact points and having someone dedicated to delivering success is one of the best things about working with Zellis- this is what our customers regularly tell us throughout our Net Promoter Score cycle. Engagement - Insights - Growth - Ireland - Services - Onboarding These are the main strategic pillars that exist within the Customer Success team today. As the Head of Customer Success (Ireland), the substantive part of your role will involve what is outlined in section 1, with your primary responsibility being success across our Ireland portfolio which covers both Strategic SaaS customers and Managed Services. Working with the Director of Customer Success, you will inform the way we think about and engage with customers across ROI and work very closely with the Commercial Account Management team to ensure that collectively you are speer-heading the changes in our GTM strategy to ensure successful outcomes. Working closely with in-country Sales and Marketing stakeholders, you will collaborate to ensure that as a team we deliver business outcomes for our customers and in turn, are successful in our own right. This role requires a strong contributor- someone with excellent relationship building skills who isn't afraid to have the difficult conversations in order to drive positive long-term outcomes. They need to be commercially astute and work symbiotically with the Account Management team to ensure any commercial opportunities are maximised whilst delighting customers the process. As the Voice of the Customer they will have to have confidence of conviction and collaborate with all internal stakeholders to ensure that we put the customer at the heart of what we do and seek to remove any friction that they experience. The ideal person will be responsible for translating the current Customer Success methodology into the ROI market, holding all Strategic relationships through to small/medium customers, with the ability to effectively manage their time and act accordingly given the breadth and size variance within their customer base. They will have to prioritise to ensure maximum output for all customers as appropriate and be someone familiar with the market and the expectations therein. A cultural fit is essential to unlock the potential of operating in an Advisor capacity long-term. Operating within the wider business unit, the role holder will need to be adept at forging relationships remotely with internal stakeholders and be comfortable with travel to the UK sites as appropriate, to ensure they partner with their immediate peers and wider team of CSMs; their role will, more than any other, have to retain a footprint in both role profiles and to that end the post-holder will be low on ego and understand the huge impact the dual role they hold will have. The nature of this role means it's essential that there's an inate ability to see the bigger picture, using your knowledge of the services available to customers to drive the right approach that delivers the best outcome for their requirements. You will also be comfortable interpreting data and scenarios that enable you to think holistically and engage customers in new and innovative ways. Working with the other Heads of, you will be comfortable challenging the status quo with our customers to ensure they are maximising their ROI through partnering with Zellis whilst being highly accountable ensuring you deliver results. You will be required to develop and own a strategy that has various interdependencies with other teams and stakeholders; you will need to ensure you can find a route to delivery that removes friction for our customers and ultimately yields positive sentiment. A deep understanding of the political and socio-economic landscape will be essential as face-to-face visits are required as part of our standard operating model. In this role your key responsibilities will be: Forge deep and lasting relationships with your customers Ensure that the team around you operates with a level of consistency and seniority such that they can build deep relationships, up to and including C-Suite Build excellent internal stakeholder relationships to achieve the desired outcomes for our customers Proactive outreach and regular meetings with your customers, confidently creating and conducting Monthly and Quarterly Business Reviews and Customer Success Plan Reviews Develop a wider range of stakeholder relationships within the customer accounts you are responsible for Engagements focused on a value-first ethos, driving towards the delivery of business outcomes Being the Voice of the Customer to represent customer sentiment and ensuring internal alignment in delivering business value and objectives Improving product adoption through identification of gaps, discussion, coaching and ensuring the right collateral and enablement is provided to the customer Proactively managing your account list and reporting on customer health to senior stakeholders within Zellis Creating and driving Success Plans where value is not being achieved Identifying and nurturing areas for cross-sell and up-sell to provide additional value within the customer account To promote customer reference and advocacy activities through relationship building and ensuring our customers are receiving fantastic service from Zellis Active involvement in customer surveys, e.g. NPS with appropriate management and customer follow up The ability to utilise data to inform decisions and to act accordingly Act as a Customer Success representative at meetings, e.g. Zellis Independent User Group Skills & experience A strong customer-first attitude and experience of customer relationship management A strong communicator at all levels, from operational through to C-level Effective stakeholder management, both internal and external Highly organised with the ability to own and control a customer account A results-driven individual who is commercially astute The ability to have business-based discussions focused on business value Strong presentation skills and the ability to present to a wide audience at all levels Capable of working under pressure and to measurable KPIs The ability to improve product adoption through identification of gaps, discussion, coaching and ensuring the right collateral is provided to the customer The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer The ability to facilitate discussion, give feedback and put words into action Highly organised with the ability to own and control a customer account A results-driven individual who is commercially astute The ability to have business-based discussions focused on business value Strong presentation skills and the ability to present to a wide audience at all levels Capable of working under pressure and to measurable KPIs The ability to improve product adoption through identification of gaps, discussion, coaching and ensuring the right collateral is provided to the customer The ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer The ability to facilitate discussion, give feedback and put words into action Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.