Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job Vacancy
Systems Administrator

Bluetown
Published on

£40,200
LS1 5RD, Leeds, England, United Kingdom
Job Title: Systems Administrator Location: Leeds Salary: £40,200 per year Job Type: Full time, Permanent We are looking for a proactive and technically skilled Systems Administrator to support, maintain, and continuously improve our IT infrastructure. This is a key role within the organisation, ensuring our systems and services remain secure, reliable, and high performing to support the delivery of essential housing services. You will play a central role in the administration and development of our Microsoft-based infrastructure environment, alongside supporting wider IT operations and end-user technology. What you'll do: Monitor infrastructure systems to ensure maximum availability, performance, and security of IT services Administer and support infrastructure systems including Microsoft stack, Sophos, Servers & Laptops Assist with maintenance of Infrastructure platforms in a secure, stable, and fully operational state Provide technical advice and recommendations regarding procurement of end-user hardware and software Create, review, and maintain technical documentation and user guidance materials Ensure company laptops and mobile devices comply with organisational security and compliance policies Deploy, maintain, and upgrade IT infrastructure systems and associated technologies Assist with Infrastructure deployments and upgrades to completed in line with agreed change control procedures, with minimal disruption to users and services Maintain that systems remain secure, supported, and operational following implementation Act as an escalation point for first-line IT support staff Provide professional and effective technical support What we're looking for: Can demonstrate experience of administering and supporting Microsoft 365 environments Experience with managing user accounts, permissions, and access controls Able to support and maintain Windows Server environments Experienced in supporting and troubleshooting Microsoft Office applications and end-user productivity tools within a business environment. Able to diagnose, troubleshoot, and resolve technical infrastructure and systems issues effectively Able to travel regularly between Leeds Federated Hubs, Head Office, and other operational sites to support service delivery in all areas of the role. Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical colleagues Can work independently, using own initiative to resolve issues, while also collaborating effectively within a wider IT team. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 16th July 2026 Interviews Date: Week Commencing 27th July We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Systems Administrator, IT Systems Administrator, Senior Systems Administrator, Infrastructure Administrator, Network & Systems Administrator, Windows Systems Administrator, Linux Systems Administrator, Cloud Systems Administrator, Server Administrator, IT Administrator, Technical Support Administrator, Systems Support Administrator, Infrastructure Support Engineer, Platform Administrator, IT Operations Administrator, DevOps Administrator, Systems Engineer, Infrastructure Engineer, IT Support Engineer, Technical Systems Engineer. may also be considered for this role.
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Contractor

Contractor job
SAP ARIBA MDG S/4 Support

KUBE Partners S.L. / Pixie Services
Published on
Ariba
SAP

3 months
200-700 €
Hauts-de-Seine, France
Contexte de la missionDans un programme de transformation SAP S/4HANA recherche un Consultant SAP ARIBA / MDG Technico-Fonctionnel afin de renforcer ses équipes en charge du support, du RUN et de la TMA sur les processus Achats et Référentiel Fournisseurs. Le consultant interviendra dans le cadre d'un programme stratégique de transformation vers SAP S/4HANA et contribuera à la stabilisation ainsi qu'à l'évolution des solutions existantes. Missions principalesSupport & RUNAssurer le support fonctionnel et technico-fonctionnel des utilisateurs. Analyser et résoudre les incidents liés aux processus Achats et Fournisseurs. Participer aux activités de maintenance corrective et évolutive. Assurer le suivi des tickets et la coordination avec les différentes équipes projet. AMOA / MOERecueillir et analyser les besoins métiers. Participer aux ateliers fonctionnels. Rédiger les spécifications fonctionnelles et technico-fonctionnelles. Accompagner les phases de recette et de mise en production. Faire le lien entre les équipes métiers et les équipes techniques. Référentiel Fournisseurs & AchatsIntervenir sur la gestion des données de référence via l'outil SAP MDG. Participer aux évolutions des processus d'achats et de gestion des fournisseurs. Garantir la qualité et la cohérence des données fournisseurs. Compétences requisesSAPExpérience significative sur SAP ARIBA. Bonne maîtrise de SAP MDG (Master Data Governance). Connaissance des environnements SAP S/4HANA. Expérience dans des contextes de Support / RUN / TMA. ProfilExpérience en environnement AMOA et MOE. Capacité à travailler en autonomie et à interagir avec des interlocuteurs métiers et techniques. Bon esprit d'analyse et de résolution de problèmes. Informations pratiquesProjet : Programme de transformation SAP S/4HANA Localisation : 92 Démarrage : Septembre Rythme de présence : 2 jours par semaine sur site et 3 jours en télétravail
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Permanent

Job Vacancy
Telecoms Maintenance Engineer

Bluetown
Published on

£30k-35k
LL17 0RL, Denbighshire, United Kingdom
Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2 Line Engineer, 2 Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.
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Permanent

Job Vacancy
Software Tester

Rise Technical Recruitment Ltd
Published on

£35k-40k
Newcastle upon Tyne, United Kingdom
Software Tester Newcastle upon Tyne £35,000 - £40,000 + Hybrid Working + Excellent Company Benefits Excellent opportunity for a Software Tester with manual testing experience to join a growing internal development team within a major national organisation. This is a brilliant opportunity to become part of a business that is investing in its internal systems and technology capability. You will test a varied portfolio of web applications, Windows applications and business reports, rather than being restricted to one product or technology. Working closely with developers and business stakeholders, you will review requirements, create and execute manual test cases and identify defects before software changes are released. You will work within an agile environment and support regular sprint cycles, regression testing and ongoing improvements to testing standards. The ideal candidate will have experience manually testing web-based and Windows or desktop applications. You will be methodical, detail-focused and confident documenting defects and communicating with both technical teams and business users. This is an excellent opportunity for someone looking to develop their testing career within a stable, highly successful organisation, while gaining exposure to a broad range of applications, teams and business processes. The Role: Reviewing user stories, change requirements and acceptance criteria Creating and executing manual test cases Testing web applications, Windows applications and system reports Completing functional, regression, smoke and exploratory testing Identifying, documenting and tracking software defects Working closely with developers to support defect resolution Retesting fixes and validating completed changes Supporting testing activity throughout agile sprint cycles Maintaining test documentation, results and quality records Helping improve testing processes and quality standards Four days per week based in the Newcastle office, with one day working from home Some travel to development sites and regional offices The Person: Previous experience in manual software testing Experience testing web-based applications Experience testing Windows or desktop applications Understanding of software development lifecycles and agile methodologies Ability to write clear, structured test cases Experience documenting and communicating defects Strong attention to detail and a methodical approach Familiarity with Azure DevOps, Jira or similar tools would be advantageous Basic knowledge of databases, data validation or report testing would be beneficial Any knowledge of a programming or scripting language would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor job
consultant support SAP MM

Hanson Regan Limited
Published on
Ariba
SAP MM

12 months
400-650 €
Paris, France
Hanson Regan recherche un consultant support SAP MM pour une mission de 6 mois renouvelable à Paris. Ce poste consiste principalement à apporter des solutions aux problèmes de votre équipe et de plusieurs autres équipes. Une maîtrise intermédiaire de SAP MM Gestion des articles est requise. Une maîtrise intermédiaire de la maintenance applicative, de la conception des processus d'approvisionnement (P2P) et d'Ariba P2P est souhaitable. Développez une compréhension approfondie des processus métier afin d'améliorer la précision et la pertinence des solutions proposées. Apportez votre soutien à l'équipe en partageant votre expertise et en guidant la résolution de problèmes fonctionnels complexes. Collaborez étroitement avec les équipes transversales pour aligner les fonctionnalités du système sur les objectifs opérationnels. Analysez l'efficacité des flux de travail et recommandez des améliorations pour optimiser les performances des processus. Contribuez à l'amélioration continue des standards et des bonnes pratiques au sein de l'environnement projet. Compétences : SAP MM Gestion des articles ; Maintenance applicative Conception du processus Ariba P2P Procure-to-Pay (P2P) Lieu : La Défense Télétravail : possible, avec un minimum de 3 jours de présence sur site par semaine Maîtrise du français et de l'anglais requise Conformément aux exigences du client, les freelances doivent pouvoir travailler via leur propre entreprise. Nous n'acceptons malheureusement pas les candidatures via des sociétés de portage salarial pour ce poste. Si cette opportunité vous intéresse, veuillez nous contacter au plus vite.
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Contractor

Contractor job
Business Analyst tehnico-fonctionnel SIRH / Expert WORKDAY/ TRAINING ORCHESTRA / 360 LEARNING (H/F)

Octopus Group
Published on
HRIS
JIRA
MOE

4 months
550-650 €
Paris, France
Nous recherchons pour le compte de notre client dans le domaine bancaire, un consultant business analyst technico fonctionnel SIRH expert sur WORKDAY et confirmé sur 360 LEARINING et TRAINING ORCHESTRA. Objectif : Accompagner notre client en Assistance à Maîtrise d'Ouvrage (AMOA) et ponctuellement Maîtrise d'œuvre (AMOE) au travers une expertise en Systèmes d'Informations des Ressources Humaines (SIRH) pour la participation au support post-démarrage de la solution Talent composée de Workday (Recrutement, Gestion administrative, Rémunération, compétences, mobilité, entretien et performance), Training orchestra et 360 Learning (formation). L'objectif est de participer au support suite à la mise en production en lien avec les équipes d'exploitation et de maintenance. Missions : Accompagnement des équipes d'exploitation et de maintenance suite au démarrage : Participation aux actions de support et à la formation de l'équipe en place, Assistance à la gestion des rôles et accréditations, Assistance aux équipes d'exploitation et de maintenance, Transfert de compétences sur l'utilisation et le paramétrage des nouveaux outils Assistance à la qualification et au suivi des anomalies déclarées suite à la mise en production Recette d'intégration des nouveaux paramétrages (tests unitaires et de non régression globales); Participation à des ateliers avec la maitrise d'œuvre / les centres de services de réalisation et aux réunions de travail avec les différents interlocuteurs du projet ; Communication vers les utilisateurs et la maîtrise d'œuvre.
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Contractor

Contractor job
POT9219 - Un consultant support CALYPSO V18 sur Paris 2éme

Almatek
Published on
Calypso

6 months
Paris, France
Almatek recherche pour l'un de ses clients, un consultant support CALYPSO V18 sur Paris 2éme. L'application « MAPS (Market Activities Processing System) » prend en charge le traitement des opérations de marché sur les activités Front office, Risque, Back Office et comptabilité et sur de multiples instruments financiers (Change, Taux, Or, dérivés standards…) à destination des Banque Centrales du SEBC (Système Européen des Banque Centrales). L'application MAPS est basée sur le progiciel Calypso (V16) de la société Calypso Technology Inc. Le Client souhaite mener les travaux relatifs au support fonctionnel de l'application MAPS assuré par le Common Service Desk et en particulier les activités associées aux domaines transverses (référentiels/interfaces) avec la configuration des données associées. La prestation, à réaliser consiste à mener les travaux suivants : - Saisie de données et configuration de la plateforme MAPS en environnement d'Acceptance et de Production (configuration du progiciel Calypso, règles et données) - Interface utilisateur du service MAPS tant dans les environnements d'homologation que de production pour la déclaration des incidents associés sur outils dédiés. - Suivi des changements de configuration des environnements d'homologation et de production - Organisation, définition et présentation de sessions de formation - Participation à la définition et à la production des éléments de preuve en réponse aux contrôles des première et deuxième ligne de défense - Réalisation, rédaction et diffusion des documentations et autres supports (procédures, fiche de configuration, support de formation, analyses et études…) - Reporting à effectuer de manière récurrente sur les travaux réalisés.
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Permanent

Job Vacancy
ITSM Consultant

CGI
Published on

South Gloucestershire, United Kingdom
Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance.
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Contractor
Permanent

Job Vacancy
Support Applicatif Production – APS Mainframe / Monétique h/f

Ela Technology
Published on
Mainframe
SQL
Tivoli Workload Scheduler (TWS)

6 months
Seine-Saint-Denis, France
Contexte de la missionDans le cadre de l'intégration des activités de support applicatif au sein des équipes de production du domaine monétique, nous recherchons un profil Support Applicatif Production intervenant sur des applications sensibles liées aux paiements. La mission s'inscrit dans un environnement de production exigeant, avec une forte composante de support applicatif, de gestion des changements, de suivi des incidents et de coordination avec les équipes techniques. Objectifs de la missionLe consultant interviendra en support applicatif de production sur des applications monétiques, avec pour objectifs de : assurer le bon déroulement des mises en production ; garantir la stabilité des applications en production ; prendre en charge le diagnostic et la résolution des incidents applicatifs ; contribuer à la supervision, au monitoring et à l'amélioration du support ; maintenir à jour la documentation fonctionnelle et technique liée au support. Missions principales1. Gestion des mises en productionPlanifier les mises en production ; Créer les minutiers de mise en production avec l'appui d'un IT OPS ; Créer les tickets de changement ; Participer aux réunions de présentation et de validation des changements ; Réaliser les mises en production avec l'aide d'un IT OPS et en assurer la validation. 2. Recette et qualificationInstaller les nouvelles versions applicatives en environnement de qualification avec l'aide d'un IT OPS ; Réaliser les vérifications de non-régression ; Préparer les cas de test adaptés aux évolutions mises en œuvre. 3. Préparation techniqueDéfinir les composants et configurations à embarquer ; Vérifier la compatibilité technique entre les différentes versions des composants ; Préparer les éléments nécessaires aux déploiements et à leur validation. 4. Gestion des incidentsDiagnostiquer les incidents applicatifs en production, y compris sur le plan fonctionnel ; Résoudre les incidents ou escalader aux équipes de développement si nécessaire ; Ouvrir les incidents d'infrastructure et en suivre le traitement ; Contribuer au rétablissement rapide du service. 5. Supervision et monitoringSurveiller les performances et la disponibilité des applications ; Identifier les alertes à mettre en place pour détecter au plus tôt les anomalies ; Analyser les logs applicatifs ; Produire des indicateurs de suivi opérationnel et des tableaux de bord. 6. CommunicationRéaliser les communications liées aux incidents, à chaud et à froid ; Informer les utilisateurs lors des opérations exceptionnelles, notamment les mises en production. 7. DocumentationMettre à jour la base de connaissances afin de capitaliser sur les incidents rencontrés ; Maintenir une documentation à jour sur l'architecture applicative et les procédures de support ; Contribuer à l'amélioration continue de la qualité du support. Environnement techniqueMainframe / z/OS Ordonnanceurs : CA7, TWSz (ex-OPC) SQL Environnement applicatif lié à la monétique Contexte de production et de support applicatif
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Contractor
Permanent

Job Vacancy
Expert(e) Microsoft Cloud Security - H/F

AMD Blue
Published on
Azure
Cybersecurity
IAM

3 years
62k-67k €
650-690 €
Ile-de-France, France
Dans le cadre d'un besoin client, nous avons l'opportunité d'accueillir un nouveau membre au sein de notre Tribu Cyber. Contexte de la mission : Notre client recherche un(e) Expert(e) Microsoft Cloud Security pour l'accompagner dans l'objectif d'assurer une mission d'architecture cybersécurité. Le poste consiste à sécuriser l'environnement de production à travers la définition d'indicateurs de santé et le pilotage d'études de sécurité complexes sur les environnements cloud. Descriptif de la mission : Les missions sont : Définition des objectifs de niveau de services et autres indicateurs de santé et qualité de l'environnement de production Intégration et configuration de l'outillage de Monitoring, Logging et alerting Définition et implémentation des dashboards de pilotage de production et stratégie d'alerting Réponse sur incidents et Operations de production en mode DevOps en interaction avec les développeurs et spécialistes infrastructure au besoin pour assurer l'intégrité de la plateforme de production Suivi du cycle de vie des incidents jusqu'au rétablissement du service et lancement de la procédure d'escalade si nécessaire Communication vers les clients et la hiérarchie Analyse des changements devant avoir lieu en production et livraison des recommandations Analyse et évaluation des incidents d'exploitation de façon à optimiser les actions correctives et préventives Classification et définition de la priorité des opportunités d'amélioration de la résilience du système Diriger les études techniques de sécurité et la conception de l'architecture à travers les environnements Azure, Microsoft 365 et Entra ID Piloter l'intégration, le déploiement et la maintenance opérationnelle des services de sécurité cloud Microsoft Gérer et exploiter les solutions déployées en assurant la stabilité, les performances et la conformité de la sécurité en continu Évaluer les exigences fonctionnelles et de sécurité des solutions cloud, produire des documents d'architecture, des procédures et des présentations destinées aux cadres supérieurs Collaborer avec la Gestion des Risques IT, les parties prenantes internes et les éditeurs tiers pour garantir que les solutions respectent les normes de sécurité et les besoins de l'activité Relever et valider les propositions techniques, en veillant à la conformité avec les bonnes pratiques en matière de sécurité
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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