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Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35. Overview : A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Key Responsibilities * Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). * Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. * Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. * Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. * Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience * Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. * Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance). * Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. * Experience: 10+ years of experience in software platforms, with a significant focus on architecture. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Your Role: · Translate GRC process needs into ServiceNow IRM delivery: gather requirements with process owners and end users, structure them into epics/user stories, and ensure they can be implemented in a maintainable way in ServiceNow IRM. · Cover multiple IRM modules, with focus on the operational processes and user journeys across Risk Management, Compliance / Internal Control, Audit Management. · Cover TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model. · User-driven approach: optimize workflows for end users (clarity, minimal clicks, consistent forms/workspaces, meaningful notifications), and continuously improve usability based on feedback. · Pragmatic configuration-first mindset: prioritize out-of-the-box and configuration-driven capabilities and avoid complex customizations or heavy to maintain configurations unless there is a clear business case and long-term maintainability justification. · Write strong user stories and acceptance criteria: ensure each story is testable, traceable to a business need, and ready for implementation by the development team (including functional specs when needed). · Execute small changes independently in the platform, such as: simple form/list adaptations, field behavior, minor workflow adjustments, notifications, basic reporting/dashboard tuning, and controlled update sets; while larger changes are handled by the development team (with the BA providing clarified functional intent and supporting testing). · Support UAT and quality: define test scenarios, coordinate UAT with stakeholders, validate delivered changes vs acceptance criteria, and ensure smooth adoption. · Contribute to sustainable data/reporting needs: ensure that the solution remains reportable and scalable (consistent object relationships, clean data capture, reusable reporting approach). · Support TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model.

Role Overview A ServiceNow SecOps Engineer designs, implements, and optimizes security operations workflows within the ServiceNow platform. The role bridges security tooling and IT service management, enabling efficient incident response, vulnerability remediation, and threat intelligence handling through automation and orchestration. Working closely with SOC teams, this engineer ensures security events are actionable, traceable, and continuously improved. Key Responsibilities Incident Response * Configure and manage ServiceNow Security Incident Response (SIR) module * Integrate SIEM tools (e.g., Splunk) for real-time alert ingestion * Develop automated playbooks for triage, containment, and escalation * Collaborate with SOC analysts to streamline response workflows * Ensure proper documentation, tracking, and reporting of incidents Vulnerability Management * Implement and maintain ServiceNow Vulnerability Response (VR) * Integrate vulnerability scanners (e.g., Tenable, Qualys) * Prioritize vulnerabilities using risk-based scoring models * Automate remediation workflows and track SLA compliance * Provide dashboards and reporting for security posture visibility Threat Intelligence * Configure ServiceNow Threat Intelligence (TI) module * Ingest and normalize threat feeds from external sources * Correlate threat intelligence with incidents and vulnerabilities * Support proactive threat hunting initiatives * Maintain indicators of compromise (IOCs) and threat libraries Security Orchestration & Automation * Design and implement workflows using ServiceNow Flow Designer and IntegrationHub * Integrate endpoint security tools (e.g., CrowdStrike) and other security platforms * Build orchestration playbooks to reduce manual intervention * Continuously improve automation efficiency and coverage * Ensure secure and scalable API integrations across systems Required Skills & Experience * Strong experience with ServiceNow SecOps modules (SIR, VR, TI) * Hands-on integration experience with tools such as Splunk, CrowdStrike, Qualys, or Tenable * Knowledge of security frameworks (e.g., NIST, ISO 27001) * Experience with REST APIs, scripting (JavaScript), and automation tools * Solid understanding of SOC operations and incident lifecycle * Familiarity with cloud and endpoint security concepts Preferred Qualifications * ServiceNow Certified Implementation Specialist - Security Operations * Experience with SOAR platforms and automation design * Knowledge of threat intelligence frameworks (e.g., MITRE ATT&CK) * Background in cybersecurity operations or engineering roles LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Functional Consultant * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Understanding of good practice GRC processes * Understanding of key control frameworks such as NIST, CIS, etc. * Able to work with business stakeholders to elicit prioritised business requirements and define user stories with acceptance criteria * Able to work with test team to define test scripts LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Roles include: - ServiceNow Solutions Architect - Project Manager (Infrastructure) - Developer Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Functional Consultant * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Understanding of good practice GRC processes * Understanding of key control frameworks such as NIST, CIS, etc. * Able to work with business stakeholders to elicit prioritised business requirements and define user stories with acceptance criteria * Able to work with test team to define test scripts LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Solution Architect * Experienced Solution Architect * Able to work with functional consultants to define user stories and appropriate approach to configuration/use of platform * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experienced in key platform components such as CMDB/CSDM, workspace, automation, PA, etc. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Developer * Experienced in ServiceNow development (with appropriate certifications) * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experience with UI builder and with workspace development * Can configure/develop based on approved user stories, unit test and document configuration Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow SecOps (Security Operations) is the broader suite of security-focused applications designed to connect security and IT teams, automate workflows, and integrate with existing security tools to detect, prioritize, and remediate threats faster. It includes multiple modules such as Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence, among others. Security Incident Response (SIR) is a specific module within SecOps focused solely on managing and resolving security incidents. It provides structured workflows, automation, and playbooks to identify, contain, eradicate, and recover from cyberattacks. While SecOps is the umbrella platform, SIR is one of its core capabilities. Key Differences: * Scope: SecOps: End-to-end security operations platform covering incident response, vulnerability management, threat intelligence, and orchestration. SIR: Specializes in handling security incidents-from detection to resolution. * Primary Use Case: SecOps: Aligns security and IT teams, integrates multiple security tools, and automates cross-domain workflows. SIR: Focuses on cyberattack lifecycle management-identification, containment, eradication, recovery, and lessons learned. * Integrations: SecOps: Integrates with SIEM, SOAR, vulnerability scanners, and ITSM for a unified security posture. SIR: Integrates with threat detection tools (e.g., Splunk, CrowdStrike) to ingest alerts and trigger incident workflows^3^. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Developer * Experienced in ServiceNow development (with appropriate certifications) * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experience with UI builder and with workspace development * Can configure/develop based on approved user stories, unit test and document configuration Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Solution Architect * Experienced Solution Architect * Able to work with functional consultants to define user stories and appropriate approach to configuration/use of platform * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experienced in key platform components such as CMDB/CSDM, workspace, automation, PA, etc. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Functional Consultant * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Understanding of good practice GRC processes * Understanding of key control frameworks such as NIST, CIS, etc. * Able to work with business stakeholders to elicit prioritised business requirements and define user stories with acceptance criteria * Able to work with test team to define test scripts Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.