Find your next tech and IT Job or contract role.

Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience – from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K – although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Web Designer and Developer - Central London Our Client an international company is looking to recruit a Web Developer with at least 4 years experience. The Client would like to see at least 3-4 years of experience as a web developer, with specific experience creating, implementing, and sustaining responsive websites. You should be proficient in JavaScript, jQuery, HTML, CSS/SCSS, Shopify (working with liquid files), and related technologies. Experience in AWS (Lambda, S3, API Gateway), Node/NPM, and with SQL and/or NoSQL databases is also desirable. ● A working knowledge of CMS implementation and server-side programming languages is required. ● Solid knowledge of performance improvement and optimization best practices. ● A strong sense of how to create and manage easy to use WP backend environments for our website admins. ● Established Shopify development experience, including custom themes, modifications to existing elements, and a fundamental understanding of Shopify Liquid template language and its API / Application ecosystem. ● Knowledge in data migration and synchronization between Shopify + WP instances. ● Deep understanding of web design, ecommerce solutions, development process, and third party applications (integrations with warehouses/distribution, ERPs, POS systems, etc.) ● Familiarity with A/B testing, SEO and data-driven practices. ● Familiarity with analytics tools such as Google Analytics, GTM. ● Familiarity with WCAG and ADA (Americans with Disabilities) accessibility best practices for web. ● Can work and stay well-organized between a variety of projects. ● Ability to work independently to solve technical problems, mitigate risk, make decisions, and communicate effectively under tight deadlines and challenging situations. ● Approach all projects with a positive attitude and a problem-solving perspective. This is an exciting new role - based in Central London. The salary for this role will be in the range £50K - £65K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.

Business Analyst with Oracle CRM Systems – Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 3 to 5 years experience of working with a CRM system - ideally with Oracle CRM – although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: Finance systems and integration – tailored around the education sector Marketing & admissions background YoY management of enrolled children/existing pupils Technology within education and use of VLE’s Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table – but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Business Analyst with HR Systems – Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. The Client would like to you have at least 5 years experience of working a HRIS – Human Resources Information System - ideally Cornerstone HRIS – although they will consider others. Should be confident with the ability to work well the stakeholders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: Finance systems and integration – tailored around the education sector Marketing & admissions background YoY management of enrolled children/existing pupils Technology within education and use of VLE’s Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The salary will be dependent upon skills you bring to the table – but probably in the range £40K - £55K. Please do send your CV to us in Word format along with your availability.

Applications Software Test Lead Our Client is an International company are looking to recruit a seasoned Applications Software Test Lead. You must have at least 5 to 8 years solid experience on applications software testing. Must be ISEB certified or similar. Must have experience of full project life cycle. Should be proactive in offering advice and guidance to members of the team. The role will be based in Milton Keynes. The salary range for this role will be £40K - £50K. Please send your CV to us in Word format along with your salary and availability.

Senior Microsoft Dynamics D365 CE Developer Our Client is looking to recruit a Microsoft Dynamics CRM Developer with at least 5 years proven track record of developing within the MS Dynamics CRM suite. Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £65K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Senior Microsoft Dynamics D365 CE Developer Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £55K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

MI Analyst The successful candidate will have very strong knowledge and experience in developing and supporting the BI systems with the focus being on Hyperion Workspace 9.3.0.1. They must have very good experience in the development of Applications in OLAP Environments particularly Hyperion Planning 11.1.1.2 and Hyperion Essbase. They should also have experience with SQL Server and SQL Server Integration Services SSIS. Good business understanding and ability to analyse business needs and requirements is also essential It would be excellent if the individual has had exposure to Banking/Financial environment, PC development platforms and knowledge of banking systems like Equation, Findur, Eximbills. The ability to speak a second European language is desirable but not essential. Installs/updates Eximbills and related systems. Supports and maintains Eximbills and related systems Trains users in Eximbills and related systems Project manage complete cycle of Eximbills implementations and upgrades Prepared to undertake ad hoc tasks, as and when needed Prepare necessary documentation relating to new and existing systems At least 2+ years in Eximbills toolkit. Experience in Trade Finance and/or Payments Analysis. Demonstrable ability to support production environments, and be able to show an understanding of business continuity practices. Demonstrable ability to solve problems, and show initiative. Experience in Misys Equation Banking system related modules Exposure to Banking/Financial environment. PC environment knowledge Exposure to PC development platforms ISeries environment knowledge The role will be based in the City London. Salary range will be circa £50K - £60K + benefits Do send your CV to us in Word format along with your salary and availability.

Junior Infrastructure Project Manager Our Client is looking to recruit an Junior Technical Infrastructure Project Manager with at least 3 to 5 years expertise to manage and oversee the technical processes, enhancements, upgrades and installation of new software and processes. Must be someone who has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware and software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. You must ideally have an ITIL certification. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of departments. Must be able to travel across UK, Europe and Asia occasionally. The role will be based in Milton Keynes. The salary for the role will be in the range £35K - £40K per annum plus Benefits. Please send your CV to us in Word format along with your salary and availability

Microsoft Dynamics CRM Solution Architect Our Client has a Global operation for which they are now looking to recruit a MS Dynamics CRM Solutions Architect with at least 7 years experience in a MS Dynamics Architect role. You will be the design authority, evangelising across all elements of the Dynamics CRM solution Work with key stakeholders to further develop and enhance the Dynamics solution Be the gatekeeper to the design, architecture, and implementation of the global platform Lead the conceptualisation, design and delivery of high-quality solutions across all areas of the Dynamics landscape, including CRM, Marketing, Portal and several incoming and outgoing interfaces via the integration platforms Use in-depth knowledge of MS Dynamics to solve technical design challenges across the Clients 30+ sites who will use the platform Prepare and seek approval for high and low-level business and technical architectural documents which describe proposed solutions Be the interface between the business, Product Owner and various technical resources to ensure solutions are effectively embedded into the organisation Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Use advanced knowledge of JScript, C#, PowerApps and MS Technologies to enhance the solution and develop proof of concepts to demonstrate options Investigate, analyse and propose new technologies or revisions to existing architectural design that will benefit the admissions user communities Keep knowledge of Dynamics and supporting technologies up to date in line with the latest platform changes Identify product risks and mitigate or communicate as necessary Organise and conduct discovery workshops, discussions, and value-based use case demonstrations for requirements/proposed solutions Provide direct Technical Design support within the Global Applications team to build or revise support processes and practises MS Dynamics CRM Certifications Other Microsoft certifications Cloud solution certifications TOGAF or equivalent 7+ years in Solution Architect role 7+ years Dynamics CRM Configuration/customisation 7+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Solution design with Critical thinking Configuration/customisation along with Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environments and Working within remote teams Experience of education sector coupled with Experience of DevOps Salary for this role be in the range £70K - £75K plus benefits. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Network Engineer – Milton Keynes and Remote Our Client is seeking to recruit a Network Engineer with at least 7 to 10 years proven hands-on expertise. Plan and implement network transformation across 43 UK sites to support a rollout of 1 to1 Devices to students. Support the design and implement of layer 3 network enhancement, additional WiFi Access Points, and the deployment of new firewalls. Peer review the proposed design and configuration and provide documentation in line with departmental standards. Manage the Network Changes into support. Assess existing network IP address schema and DHCP scope Plan an expansion to accommodate additional network devices Test solution, connectivity, and routing Deploy new IP address schema across all sites Document & Transition to Support Assess location and AP density to guarantee performance with increase in concurrent connections Plan and position additional APs to maintain network performance Deploy APs and test performance Document & Transition to Support Firewalls Assess existing firewall configuration including rules, routers and VPNs Build new ruleset template for deployment across estate Test firewall configuration Deploy hardware appliances and configuration Document & Transition to Support Policies & Procedures To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy To engage in safeguarding training when required Multi-site projects Meraki APs HP/Aruba Switches Smoothwall Firewalls Must have proven expertise in Network Design, Network Routing, Switching, Wireless and DHCP/DNS and Network Security Excellent interpersonal skills. Must have a degree in Computer Science or equivalent coupled with a CCNA or equivalent. Any experience and understanding of the Education sector would be very beneficial for this assignment. Must have WAN, LAN, VLAN Design & Implementation along with Firewall Setup, configuration & Management. You will have ITIL certification along with experience of ITIL practices. The rate for this assignment is circa £300 - £400 per day. This is a 6 month assignment initially. The Client has offices in Milton Keynes – you will need to attend meetings from time to time in Milton Keynes – but the role can be worked remotely. Please send your CV to us in Word format along with your daily rate and availability.

DevOps Architect with AWS Our Client is an established international company with offices in Leeds UK. The looking to recruit a DevOps Architect with at least 3 to 5 years expertise as DevOps Architect around an AWS environment. You'll support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practice and drive continuous improvement. The role will also involve staying at the forefront of new technologies and new vendors Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we’re more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Qualifications BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change Must have the following: 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. This is an exciting position for someone who enjoys challenges. The salary will dependent upon expertise but in the range £65K - £80K + Bonus + Car allowance. The position will be based at the Clients Leeds offices although you can work remotely and attend meetings as and when required. So send your CV to us in Word format along with your Salary and notice period.

Application Support Analyst 2 and 3 Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

Senior Data Analyst Our Client is Venture Capital firm based in London. We invest in early-stage businesses with strong growth potential and have been lucky enough to back some amazing entrepreneurs. They are looking for someone who loves data, and data software, to help maintain and develop its data and reporting efforts – must have at least 5 to 7 years proven track record of working with Data and Excel. This is a unique opportunity with a leading Venture Capital Fund to use your technical and organisational skills to support some of the leading European technology companies. Your responsibilities would include: Reporting: - Investor Statements Monitoring valuations for early stage, private businesses Creating processes to ensure data is up to date, complete and accurate Investment data collection: Building and maintaining connections between data sets, including financials, notes, PDFs and excel data sets Keeping internal investment and co-investment data up to date Supporting the investment team with answering data requests Developing new solutions for data capture and management Helping analyse new investment opportunities with data provided in market research and data rooms The Company are a small team, so are looking for someone that is proactive and willing to roll up their sleeves and get stuck in. In particular, we are looking for someone who: - Is passionate about start ups - Has a strong grasp of data sources - Has a good eye for detail - Has strong numeric ability and enjoys reconciliations - Has a strong work ethic and enjoys multi-tasking - Is experienced in designing internal process and reports - Is experienced in implementing and maintaining data systems - Has strong communication skills, with the ability to extract, structure and share data for internal reporting and queries. - Is personable and energetic - Takes pride in their work and enjoys seeing tasks through to completion - Can work independently as well as part of a team - Is good at meeting deadlines and prioritising work - Has experience in online data capture platforms such as Airtable - Has experience in building macros in excel would be an ideal The Company is based in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.