Job Vacancy ITSM Consultants

As an ITSM Consultant, you will work as part of our advisory team working with clients and other CGI teams to understand business and service management challenges, gather relevant information and apply structured analysis to identify practical solutions. You’ll take ownership of your analysis, draw evidence-based conclusions and communicate recommendations clearly through high-quality reports, presentations and other client deliverables.

You’ll collaborate with a range of stakeholders to shape and support the implementation of agreed solutions, bringing new ideas to ambiguous or complex challenges. Supported by experienced colleagues and CGI’s wider community of experts, you’ll deepen your service management and consulting expertise while contributing to client engagements, proposals and future business opportunities.

• Analyse & Solve: Apply structured problem-solving techniques to investigate business and service management challenges and identify root causes.

• Shape & Recommend: Develop practical solutions that create value for clients and support wider engagement objectives.

• Gather & Assess: Identify relevant qualitative and quantitative information and determine the appropriate level of detail for analysis.

• Communicate & Influence: Produce compelling reports, presentations, schedules and documentation for client and internal audiences.

• Engage & Collaborate: Build effective relationships with client and CGI stakeholders and contribute confidently to meetings and presentations.

• Implement & Support: Help translate recommendations into agreed solutions and support their successful implementation.

• Contribute & Grow: Analyse stakeholders and potential opportunities to support proposals and future business development.

• Develop & Share: Build your service management expertise, stay current with industry developments and share knowledge with colleagues.

Required qualifications to be successful in this role

You’ll bring experience in IT service management (ITSM), business analysis or consulting, supported by strong analytical and structured problem-solving skills. You should be comfortable working directly with stakeholders, translating evidence into recommendations and operating confidently within complex or ambiguous environments. You’ll also bring a collaborative approach and the curiosity to continue developing your expertise with support from colleagues across CGI.

• Good knowledge of IT Service Management, with the ability to relate technology services to business challenges and outcomes.

• Strong analytical and structured problem-solving skills, with the ability to evaluate information and develop evidence-based recommendations.

• Practical knowledge of business analysis practices, techniques and standards, including an understanding of different analysis models.

• Strong written communication skills, with experience producing professional reports, presentations and supporting documentation.

• Confident stakeholder engagement skills, with the ability to contribute effectively to client and internal meetings.

• Good commercial awareness, including an understanding of how individual engagements contribute to wider client and business objectives.

• Ability to work effectively with ambiguity and under pressure across different working environments.

• Proven ability to collaborate with a range of internal and external stakeholders while developing trusted professional relationships.

• A graduate or postgraduate qualification in business, management or a related discipline is desirable.

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