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At CGI, we help UK Government organisations deliver accessible, user-centred digital services that improve outcomes for millions of citizens. As a User Researcher, you’ll play a pivotal role in shaping services through meaningful research, insight-driven decision making, and collaborative delivery. Working within multidisciplinary teams, you’ll influence service design, champion inclusive experiences, and ensure solutions align with government standards and accessibility requirements. This is an opportunity to contribute to high-impact public sector programmes while growing your expertise in an environment that values innovation, ownership, and continuous support to help you succeed and develop your career. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, we design digital services that make a meaningful difference to citizens across the UK. As an Interaction Designer, you’ll help shape intuitive, accessible, and user-centred government services that improve how people interact with critical public sector systems. Working within collaborative multidisciplinary teams, you’ll transform user needs and research insights into seamless digital experiences aligned to government standards and accessibility best practice. You’ll have the opportunity to influence service design, contribute innovative ideas, and work on high-profile programmes where your expertise will directly impact service quality, accessibility, and user satisfaction. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, we help UK Government organisations design and deliver digital services that are accessible, effective, and centred around real user needs. As a Service Designer, you’ll play a key role in shaping end-to-end public services that improve outcomes for citizens while supporting policy and operational goals. Working within multidisciplinary teams, you’ll map complex service landscapes, identify opportunities for improvement, and design seamless experiences across digital and offline channels. This is an opportunity to influence large-scale transformation programmes, apply strategic thinking to meaningful challenges, and contribute to innovative services that deliver measurable impact across the public sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a hybrid position, working out of our site in Reading.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. CGI are looking to hire an Operations Analyst to play a critical, and highly proactive, role in maintaining the stability, reliability, security and overall performance of the BOREALIS operational environments. Due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). This position will be a hybrid position, with travel to Reading one day per week, as well as occasional travel to provide onsite operational support when required.

This role sits within the Government Digital Service (GDS), working at the heart of a major transformation programme to create a single, secure way for people to access government services. What you’ll be doing Leading engagement with government departments and service teams Building and managing strategic relationships with senior stakeholders Supporting services to onboard to One Login Managing pipelines, priorities and adoption across multiple services Working across teams to ensure end-to-end onboarding and engagement Using data and insights to improve adoption and user experience

This role sits within DWP Digital & Transformation, working across a portfolio of digital programmes to ensure delivery stays on track, risks are managed, and services continue to improve for the public. Why this role stands out Work across a large portfolio of digital programmes and projects Play a key role in prioritising, tracking and improving delivery at scale Contribute to services used by millions of people across the UK Collaborate with teams across digital, finance, commercial and government Be part of a function driving major public sector transformation What you’ll be doing Managing and tracking delivery across a portfolio of digital projects Identifying risks, dependencies and blockers, and helping resolve them Producing insights and reports to support senior decision-making Working closely with stakeholders across DWP, Cabinet Office and HM Treasury Supporting agile teams to accelerate delivery and remove barriers Ensuring governance, assurance and compliance standards are met

Help design the systems and technology that support the UK’s national security. This Solution Architect opportunity sits within MI6 (Secret Intelligence Service), working on complex, high-impact products that support intelligence operations and decision-making at the highest level. Why this role stands out Work on unique and highly complex technology challenges Design solutions that support national security and global operations Operate in a data- and technology-driven environment Be part of multidisciplinary teams delivering critical capabilities Work on systems you won’t encounter anywhere else What you’ll be doing Designing and shaping technical solutions for complex products and systems Defining architecture and technology roadmaps Balancing user needs with cost, risk, quality and delivery timelines Managing and mitigating technology risks across the product lifecycle Supporting integration across systems and ensuring coherence across products Leading and guiding technical design decisions within teams

This Service Designer role sits within the UK Health Security Agency (UKHSA), working at the heart of efforts to respond to national health challenges and improve how services are delivered to the public. What you’ll be doing Designing and improving end-to-end services based on user needs Identifying pain points and opportunities across complex service journeys Using research and insight to shape design decisions and solutions Prototyping ideas and testing approaches to improve services Working closely with stakeholders across policy, delivery and digital teams Promoting user-centred and inclusive design approaches

Improve the quality and reliability of digital services that support major UK infrastructure programmes. This Senior QA Engineer opportunity sits within Broadband Delivery UK (BDUK), playing a key role in ensuring stable, high-performing services across government. Why this role stands out Shape quality standards and testing strategy across digital products Work across data, software, and service delivery environments Influence decisions at programme and executive level Play a key role in maintaining reliable public services Join a growing team focused on continuous improvement What you’ll be doing Defining and setting QA standards across teams Designing and delivering manual and automated testing strategies Managing defects and working closely with developers Providing insights and recommendations to senior stakeholders Supporting continuous improvement across the development lifecycle Leading and developing team members

Looking to apply your data engineering skills to work that directly informs decision-making across the UK? This opportunity sits within the Office for National Statistics, working on large-scale data platforms that support national priorities, from crisis response to economic insight. Why this role stands out Work on AI-augmented data products and pipelines Contribute to national statistics and cross-government data platforms Play a role in high-impact work such as COVID data insights and cost-of-living analysis Collaborate with analysts and data scientists to unlock the value of complex datasets Be part of a team building reusable, automated data engineering solutions What you’ll be doing Designing and building scalable data pipelines Preparing and linking complex datasets for analysis Improving data quality through cleansing, validation and enhancement Translating business needs into technical solutions Supporting and mentoring others in a collaborative team environment

Use data engineering to support better outcomes for children, learners and educators across the UK. Join the Department for Education (DfE) Data Directorate and help build the data systems that inform decisions across government, the education sector and beyond. What you’ll be working on Designing and delivering data solutions that support national education services Building data products used across government, schools and the wider sector Working with modern cloud technologies to transform how data is used and shared Supporting better decision-making through high-quality, reliable data What you’ll be doing Developing end-to-end data solutions in a complex environment Translating user needs into robust, production-ready data pipelines Collaborating with multidisciplinary teams using Agile and DevOps practices Troubleshooting data issues and improving quality Contributing to knowledge sharing and innovation across the data community

This Senior Content Designer role sits within the Home Office’s Policing and Public Protection Technology portfolio, working on services focused on modern slavery and safeguarding , supporting people in highly sensitive situations. What you’ll be working on Designing content for services used in public safety and victim support Improving how users navigate complex government systems Working closely with researchers, designers and policy teams to solve real-world problems Helping shape services from early discovery through to delivery What you’ll be doing Writing and structuring content for complex, high-impact services Using research and data to improve user journeys Running workshops and challenging assumptions Collaborating with stakeholders across policy, design and delivery Leading content design practice and supporting other designers

3rd Line Storage and PKI Engineer Must have an Active DV Clearance 3rd Line Storage and PKI Engineer Responsibilities Respond to escalations from 2nd Line support teams. Maintain and support PKI solutions across secure environments. Support backup and storage platforms and provide updates to leadership. Monitor systems using event management tooling and resolve incidents. Carry out change activities in line with defined processes. Support release readiness for new services entering live environments. Produce and maintain technical documentation and schedules. Travel to sites to support PKI activities when required. 3rd Line Storage and PKI Engineer Skills and Experience Strong experience with enterprise storage platforms such as Dell Avamar and Data Domain. Solid understanding of PKI technologies including Microsoft and Thales solutions. Experience supporting cloud-based storage environments. Knowledge of VMware cloud technologies. Experience working with ITSM processes and tooling. Server administration experience across Windows Server environments. Exposure to event monitoring tools such as SCOM. Experience using VMware vCenter. 3rd Line Storage and PKI Engineer Additional Information DV clearance and sole UK nationality required. Opportunity to work within a secure and high-impact environment. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Helpdesk and Field Maintenance Engineer Location: Plymouth Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on‑site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Key Responsibilities: Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install and configure software applications and operating systems. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What we're looking for: A 2nd/3rd line ICT background with service desk experience preferred. Comfortable supporting partners remotely and on-site. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Full UK driving licence. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1 Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: £35,000 - £45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.