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Job Title: Deputy Director (Development & Transformation) Location: Cambridge/Chelmsford Salary: Competitive Job type: Full Time, Permanent Closing Date: 07/09/2026 About ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the Role: As Deputy Director - Development & Transformation, you will play a pivotal leadership role in delivering ARU's digital vision and supporting the ambitions of our new University Strategy. Leading teams across product management, solution development, project delivery, digital skills and business engagement, you will drive digitally enabled change that improves services, strengthens user experience and delivers measurable value for students, staff and partners. Working closely with senior leaders across ARU, you will shape priorities, oversee delivery of major digital initiatives, manage key supplier relationships and ensure innovation, quality and customer focus are embedded across our digital transformation agenda. We're looking for an experienced digital leader with strong strategic, technical and operational skills, able to turn ARU's digital vision into successful delivery. You will bring excellent stakeholder engagement, communication and influencing skills, with the ability to lead diverse teams, manage complex portfolios, and deliver high-quality digital products and services. You'll combine sound judgement, commercial awareness and customer focus with a strong understanding of emerging technologies, data governance and change delivery, inspiring others to achieve lasting improvement for ARU's students and staff. Interviews scheduled for Wednesday, 23 September 2026 at Chelmsford Campus. Extra Information: We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI's Right to Work policy and our own institutional policy. Furthermore, we must note: Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa. Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with experience in roles such as Deputy Director of Digital Transformation, Deputy Director of Development and Transformation, Director of Digital Transformation, Digital Transformation Director, Director of Digital Services, Director of Technology, Director of IT, Director of Digital and Technology, Head of Digital Transformation, Head of Digital Services, Head of Digital Development, Head of Technology Transformation, Head of Digital Delivery, Digital Transformation Lead, Digital Strategy Director, Digital Programme Director, will also be considered for this role.

Database Engineer with SQL Server Responsible for the development and delivery of new systems to automate and streamline processes required by different departments. To support the internal IT department with changes and upgrades to software platforms. To be primary contact for all technical questions relating to in-house bespoke systems and interfacing. Database Support Supporting budgeting and financial planning processes for Finance department, including loading and refreshing of data based on requirements. Understand and conduct the front-end functionality to amend and change hierarchical structures within the environment. Debug and analyse errors and anomalies within Hyperion system as raised by Finance and to pinpoint areas of failure and correct any issues. Liaise with Finance on a daily basis to ensure smooth running of the Hyperion environment. Build data flows within the SQL environment in SSIS packages. Risk & Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Department. Qualifications/Experience Degree level qualified or equivalent. SQL Programming. Knowledge and Skills Software analysis and design. SQL query language. Data warehouse design concepts, (Inmon or Kimball) The Client is a Bank based in the City of London. This is a 2 year FTC position with a salary of circa £65K - £70K. Do send your CV to us in Word format along with your salary and availability.

At CGI, you'll shape and deliver resilient infrastructure solutions that help our clients operate securely and effectively. As a Senior Infrastructure Architect, you'll take ownership of technical designs from concept through implementation, leading project teams and turning complex requirements into high-quality solutions across Windows Server and virtualised environments. You'll have the freedom to challenge established approaches, introduce automation and apply your expertise to solve demanding infrastructure challenges, while being supported by an experienced community of architects, consultants and engineers. Working across CGI and client environments, you'll combine hands-on technical leadership with architectural thinking to deliver solutions on time, manage risk and create lasting value for our clients. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

AV Engineer Swansea £30,000 - £40,000 + Training + Progression + Healthcare + Life Insurance Are you a driven AV/IT Engineer with leadership experience, looking to take ownership of exciting nationwide projects while developing your technical skills within a highly respected business? This is an excellent opportunity to join a well-established organisation known for delivering high-quality AV and IT solutions across the UK. With over 30 years of success, the business continues to invest in its people, offering training, progression routes, and the chance to work on a wide variety of modern projects. In this role, you will travel across the UK alongside a team of engineers, delivering AV and IT projects involving networking, servers, switches, system installations, and cabling. You will take a lead role on projects, ensuring delivery from start to finish while maintaining high technical standards. You will also act as a mentor to junior engineers, supporting their development and contributing to a positive, high-performing team environment. This position offers the opportunity to showcase leadership skills while remaining hands-on with cutting-edge technology. The Role: Travel across the UK delivering AV and IT installation projects Work on networking, servers, switches, hardware assembly, and cabling Lead projects from initial setup through to completion Mentor and support junior engineers within the team Contribute technical expertise to ensure successful delivery The Person: Experienced engineer within AV/IT projects. Strong leadership skills with the ability to mentor others Full UK driving licence and willingness to travel ECS/CSCS card desirable (training provided if required) Reference Number: BBBH276500 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be around £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

At CGI, you'll lead transformation that turns process excellence, AI and intelligent automation into measurable business outcomes for our clients. As a Managing Consultant, you'll take ownership of complex engagements from discovery through to implementation and value realisation, helping organisations improve efficiency, reduce costs and transform services. You'll have the freedom to shape creative, commercially focused solutions, progressing ideas and proofs of concept into scalable capabilities that make a lasting difference. Working alongside CGI's consulting, engineering and analytics experts, you'll influence senior stakeholders, strengthen our automation capability and help shape the future of AI-enabled transformation. You'll join a collaborative environment where your expertise is valued, your ideas can become reality and you're supported to grow your impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Secure Innovation is part of CGI's Space, Defence and Intelligence business unit, focused primarily on the delivery of contemporary and innovative technical solutions for the government agencies most challenging problems. Our teams work alongside our clients to help them understand how to exploit technologies to maintain competitive advantage. Our systems are engineered for performance, security, reliability and scalability; built with modern CI and CD tooling and techniques. We are currently looking for a Site Reliability Engineer with prior Oracle experience to help with the support and enhancement of novel software solutions – being able to think outside of the box to overcome technical challenges is essential!

SAS Data Engineer - SC Cleared We are looking for a SAS data engineer. You will have experience of developing, maintaining, and optimizing data pipelines using SAS (SAS Enterprise Guide, and SAS Viya). Required Skills: - Hands-on use of SAS Enterprise Guide for data manipulation and workflow automation. - Ability to write complex queries, joins, aggregations, and performance-tuned SQL code - Exposure to cloud-enabled SAS environments and Viya-based analytics. - Experience performing unit testing, data validation, and reconciliation to ensure accuracy and completeness. - Strong ability to interpret Business Requirements and translate them into technical specifications - Understanding of data models, data flows, and business processes This will be on a 3 month contract (inside IR35) and is based remotely. Candidates need to be based in the UK. To be considered please send over your latest CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Join CGI and help deliver an exceptional digital workplace experience for our clients. As an End User Compute (EUC) Engineer, you'll play a vital role in keeping people connected, productive, and supported through responsive, face-to-face technical expertise. Working onsite, you'll resolve issues that matter, improve the end-user experience, and contribute to the reliable delivery of critical IT services. You'll have the opportunity to take ownership of your work, collaborate with experienced colleagues, and develop your skills in an environment that values innovation, continuous improvement, and professional growth. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is onsite in Manchester.

Data & MI Manager Our Client is a bank based in Central London who are looking to recruit Data & MI Manager with at least 3 to 5 years' experience of working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client data, transactional data/activity by respective Business Units are managed and tracked accurately • Single point of reference for any data related matters within the branch • Prepare daily Transaction Monitoring report for review • Prepare monthly name screening file for Group Financial Crime Compliance (GFCC) to generate 1AML alerts • Ensure master file on full client information is managed and tracked alongside with CMS team • Prepare daily/weekly/monthly branch transaction volume by business unit, client segment etc. • Develop presentations, dashboards, reports, and other project communications and documentation, where required • Provide support to develop/test data analytic trends for profiling, quality and cost performance scoring, risk modelling, program evaluation, where relevant. • Provide recommendations on department policies, objectives and initiatives, based on MI capabilities. • Manage business expectations, manage process performance, conduct continuous improvement and causal analysis activities with business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities / tasks as assigned by the Head of Compliance from time to time Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • 3 years of experience of relevant banking/compliance in established bank / financial institutions. Technical/Functional skills • Knowledge of risk best practices and Models infrastructure coupled with working with data models. • Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • The required understanding of the business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients, whenever necessary. Qualifications (Basic Degree/Diploma etc) • Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar This is an exciting position within a bank with interesting projects. The salary for this position is in the range £45K- £60K. Please do send your CV to us in Word format along with you salary and availability.

Industrial Software Engineer Scunthorpe - 3 Days Onsite and 2 Days Remote Following Probation £40,000 - £45,000 + Hybrid Working + Benefits Are you a Software Engineer with strong C# and SQL skills looking to develop and support production-critical applications within a complex industrial manufacturing environment? This is an excellent opportunity to join a specialist engineering team responsible for developing and supporting systems that underpin large-scale manufacturing operations. Working within a diverse operational technology environment, you will be involved in application development, database management, system integration and operational support for business-critical platforms. You will play a key role in improving system reliability, data integrity and overall performance while contributing to the ongoing modernisation of legacy platforms. This is a varied position offering exposure to industrial systems, data platforms, process control technologies and business-critical applications. The ideal candidate will have strong commercial experience with C# development and SQL databases, alongside a proactive approach to troubleshooting and continuous improvement. Experience within a manufacturing, industrial or process-based environment would be advantageous. A basic understanding of PLCs or industrial control systems would also be beneficial, although direct PLC programming experience is not essential. In return, you will join a business investing heavily in technology and modernisation, offering long-term technical development, varied project work and the opportunity to influence future systems and architecture. The Role: *Develop and support production-critical applications primarily using C# and SQL *Troubleshoot systems and integrations across complex manufacturing operations *Improve system reliability, data integrity and overall performance *Support reporting and visualisation solutions including Grafana and Power BI *Contribute to legacy system support and major modernisation projects *Work alongside operational, process control and wider technical teams The Person: *Strong commercial experience with C# development *Good SQL experience *Experience working with integrated systems and data flows *Excellent troubleshooting and problem-solving skills *Manufacturing, industrial or process environment experience desirable *Basic understanding of PLCs or industrial control systems advantageous *Python and/or PHP experience beneficial but not essential Reference Number: BBBH277135A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: £30,000 - £35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2 Line Engineer, 2 Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.