Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 183 results.
Permanent

Job Vacancy
FX Options Application Support Analyst

Nexus Jobs Limited
Published on

£70k-110k
London, England, United Kingdom
Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: • Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. • Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. • Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. • Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively. • Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary. • Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes. • Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. • Develop and maintain technical documentation, user guides, and support procedures. Requirements: • Proven experience in a similar role, providing application support for financial systems. • Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions. • Proficiency in supporting and troubleshooting Windows applications. • Solid understanding of database concepts and SQL query language. • Strong knowledge of AWS/Azure. • Familiarity with FIX protocol and experience with FIX connectivity troubleshooting. • Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment. • Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users. • Ability to work independently as well as collaboratively in a team-oriented environment. The Client is based in the City of London. The salary for this position with be in the range £70K - £110K. Do send your CV to us in Word format along with your salary and availability.
Contractor

Contractor job
Commercial Support - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
£650
RG29 1BY, Hart, England, United Kingdom
Commercial Support Must have an Active DV Clearance Commercial Support Responsibilities Lead contract management activities and support statement of work preparation for governance approval. Collaborate with internal teams to achieve strategic and commercial objectives. Maintain contract documentation and ensure compliance with governance procedures. Create and manage templates for SOWs, change orders and contractual agreements. Support BAU contract management activities and reporting obligations. Participate in customer meetings and governance forums. Support dispute management and delay resolution activities with Legal and Commercial teams. Ensure all contractual documentation follows governance and DOFA approval requirements. Produce risk assessments, reports and contract templates. Continuously improve contract management processes and documentation standards. Commercial Support Skills and Experience Strong experience within contract management and commercial support environments. Understanding of governance, risk management and contractual compliance. Experience supporting contract negotiations and change management processes. Knowledge of IT law, GDPR and commercial legislation. Strong stakeholder engagement and communication skills. Ability to manage competing priorities across complex delivery environments. Experience working with Legal and Commercial teams within regulated environments. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Permanent

Job Vacancy
FIS Integrity -Treasury and Risk Management System Support Analyst

Nexus Jobs Limited
Published on

£60k-90k
London, England, United Kingdom
FIS Integrity -Treasury and Risk Management System 2nd and 3rd Level Support Analyst Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2nd to 3 level implementation and support position. The Client may consider experience of FIS Quantum as well. Experience of software development skills with Python, C# .net, C++ and SQL Server would be very useful for this role. Role Description This is a full-time hybrid role for an FIS Integrity System Treasury and Risk Management System Support Analyst to be based in London with flexibility. The Client may consider remote working in exceptional situations. The analyst will be responsible for providing technical support, troubleshooting issues related to the Treasury and Risk Management system (Integrity), and ensuring system stability. Daily tasks include resolving technical queries, conducting system analysis, offering guidance to users, and proactively identifying process improvements to optimize workflows. Ideally have been involved in end-to-end implementation and enhancement of FIS Integrity for banking and treasury clients globally. Lead requirements analysis and translated complex treasury and capital markets processes into functional system designs. Research and document client needs processes relating to system design or enhancements. Facilitate client workshops and training, supporting successful go-lives and post-implementation adoption. Build and support system integrations with third-party platforms including SAP, Bloomberg, Reuters, FXALL, 360T…etc. Configuration of payment processes such as Swift Develop and execute test plans and UAT, performing manual financial validations to ensure accuracy and compliance. Design custom data sources and reports beyond standard product offerings to meet client regulatory and operational needs. You will ideally have experience of ATS training. Qualifications Proficiency in Technical Support, Troubleshooting, and resolving system issues Strong background in Information Technology and Operating Systems Exceptional Analytical Skills to interpret data and identify solutions Effective communication and problem-solving abilities A bachelor's degree in a related field such as IT, Computer Science, or Engineering Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £90K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Banking Operations Officer with SWIFT Messaging

Nexus Jobs Limited
Published on
Murex
SWIFT

£35k-41k
W1A 1AA, London, England, United Kingdom
Banking Operations Officer with SWIFT Messaging We are recruiting for a Banking Operations Officer with at least 5 plus years experience to join the team at this bank based in Central London. Familiarity with MX SWIFT messaging, including formats such as pacs.008 and pacs.009, is desirable but not mandatory. Exposure to MX SWIFT messaging is preferred however, candidates without this experience will be considered, provided they demonstrate the ability to learn quickly Strong customer handling skills are essential, as the role involves direct communication with customers and delivering a high standard of customer experience Candidate should possess knowledge of financial crime, principles and demonstrate the ability to apply these effectively within payment processing activities. Treasury Settlements  Processing SWIFT payment instructions received from Head Office, branches and subsidiaries in the core banking system.  Processing MUREX entries in the core banking system for corporate customers and vostros.  To prepare and update incoming and outgoing pacs.009.  To inform Treasury of inward and outward pacs.009, when required. Swift Alliance  Create/modify/approve SWIFT messages when required.  Monitor and complete EOD reconciliation of SWIFT messages.  Ensure MT110, MT195, MT196, MT199, MT910, and MT999 are attended to in a timely manner. BACS Payment  Maker or Checker function for BACS Payment Periodic Instruction and earmarks on the core banking system and Bottomline PT-X. Teller Duties  To assist with counter service duties and input Teller Transactions in the core banking system.  To wait to encashment of checks, deposits of cash and pay-in checks.  Answering customers' questions over the counter and via telephone.  To maintain cash until cash counter is open. Candidates with less than 2 years of relevant experience may be considered. The position is 5 days in the office. Salary will be in the range £35K - £40K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
FIS Integrity -Treasury and Risk Management System Support Analyst

Nexus Jobs Limited
Published on

£55k-65k
London, England, United Kingdom
FIS Integrity -Treasury and Risk Management System Support Analyst Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 1 to 3 level implementation and support position. The Client may consider experience of FIS Quantum as well. Experience of software development skills with Python, C# .net, C++ and SQL Server would be very useful for this role. Role Description This is a full-time hybrid role for an FIS Integrity System Treasury and Risk Management System Support Analyst to be based in London with flexibility. The Client may consider remote working in exceptional situations. The analyst will be responsible for providing technical support, troubleshooting issues related to the Treasury and Risk Management system (Integrity), and ensuring system stability. Daily tasks include resolving technical queries, conducting system analysis, offering guidance to users, and proactively identifying process improvements to optimize workflows. Ideally have been involved in end-to-end implementation and enhancement of FIS Integrity for banking and treasury clients globally. Lead requirements analysis and translated complex treasury and capital markets processes into functional system designs. Research and document client needs processes relating to system design or enhancements. Facilitate client workshops and training, supporting successful go-lives and post-implementation adoption. Build and support system integrations with third-party platforms including SAP, Bloomberg, Reuters, FXALL, 360T…etc. Configuration of payment processes such as Swift Develop and execute test plans and UAT, performing manual financial validations to ensure accuracy and compliance. Design custom data sources and reports beyond standard product offerings to meet client regulatory and operational needs. You will ideally have experience of ATS training. Qualifications Proficiency in Technical Support, Troubleshooting, and resolving system issues Strong background in Information Technology and Operating Systems Exceptional Analytical Skills to interpret data and identify solutions Effective communication and problem-solving abilities A bachelor's degree in a related field such as IT, Computer Science, or Engineering Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £55K - £65K. Do send your CV to us in Word format along with your salary and availability.
Contractor

Contractor job
Infrastructure Network Support Analyst

Nexus Jobs Limited
Published on

£300-400
Milton Keynes, England, United Kingdom
Infrastructure Network Support Analyst We are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise. Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role. The following are some of the skills required: Strong infrastructure generalist good applications experience on windows platforms Strong AD Windows Server – 2003 upwards Experienced and very strong trouble-shooter InTune a benefit. experience with Application deployment via GPO’s a benefit experience with image deployment methods Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future The Client is looking for someone who comes up with the solutions and is pro-active not just the waiting around for orders and direction. The position is based in Milton Keynes – with travel. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Field Service and Support Technician

Rise Technical Recruitment Ltd
Published on

£29k-33k
Halesowen, United Kingdom
Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH273116 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Customer Support Operative - HM Land Registry - AO

Government Digital & Data
Published on
microsoft

£26k
Plymouth, England, United Kingdom
Looking to start or grow your career in IT support? HM Land Registry is looking for a Customer Support Operative to provide first-line support and help keep services running smoothly for teams across the organisation. About the role You’ll be the first point of contact for IT queries, helping users resolve issues and requests quickly and efficiently. Working in a busy service desk environment, you’ll play a key role in delivering a high standard of customer service while gaining valuable experience in a large-scale IT operation. This is a great opportunity to build your skills, learn from experienced colleagues, and develop a career aligned to the Government Digital and Data Framework. What you’ll be doing Acting as the first point of contact for IT support queries Logging and managing requests through service management systems Providing clear guidance and updates to users Resolving incidents or escalating where needed Keeping users informed on progress and outcomes Delivering high-quality customer service at all times Working with teams to improve service and support processes Supporting service improvement and team targets
Permanent

Job Vacancy
Application Support Analyst with 2nd and 3rd Line

Nexus Jobs Limited
Published on

£35k-40k
London, England, United Kingdom
Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.
Fixed term

Job Vacancy
Junior Technical Support Engineer / 1st Line Support Technician

Bluetown
Published on

12 months
Enfield, England, United Kingdom
Job Title: Junior Technical Support Engineer Location: Based in either Enfield, Slough or Bournemouth Salary : £27,000 - £33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries. From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging £27,000 - £33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position. It is imperative that candidates have good spoken and written English. The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion. About you Essential Good communication skills Strong desire to learn new technologies Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision Manage and monitor BE's ticketing system including support requests, access requests, etc. Desirable Some experience with installation and management of Server Hardware is preferable but not essential A minimum of 12-18 months experience in a Technical Support or similar role Work well in a busy team, being quick to learn and able to deal with a wide range of issues Ability to assess and prioritise faults and respond or escalate accordingly Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Permanent

Job Vacancy
3rd Level Cisco Support Analyst

Nexus Jobs Limited
Published on

£25k-30k
Gloucestershire, United Kingdom
About the Job 3rd Line Cisco Support Analyst We require a 3rd Level Cisco Support Analyst for our Client based in Gloucester. You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3rd line support level. Full understanding of the architectural and engineering design and integration process of communications solutions. Ability to multi-task, prioritizing multiple objectives and initiatives. Strong client service oriented and ability to interact with clients, staff, and management teams. Good verbal and written business communication skills. Ability to work independently, with a high degree of initiative, and within a collaborative team environment. Strong organizational and time management skills The ability to install and maintain complex solutions in an ever evolving market place, to problem solve in a logical manner in order to rectify customer issues efficiently. The responsibilities include developing the network design in conjunction with Product Management. To implement the network design in chosen locations. Work with Product Management to design the support processes and communicate these out to the support teams within Nine. To support partners in the implementation and support of their own customer installations including some out of hours on call duty. To monitor and maintain the hosted infrastructure and respond to and resolve any faults that may arise using diagnostic tools and vendor support. Must have the following skills: Cisco, Microsoft, Linux and other relevant certifications Server administration including Windows and Linux Knowledge of voice prioritization including QoS and VLANS Proficient in the operation and management of routers and switches (qualified to CCNA or equivalent) In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum. Strong working knowledge of data communications including: TCP/UDP/IP, routing, tunneling, Please forward your CV to -hidden email- in Word format, along with your salary expectations.
Permanent

Job Vacancy
Developer with Findur, SQL and Java - Application Support - City London

Nexus Jobs Limited
Published on

£55k-65k
London, England, United Kingdom
Developer with Findur, SQL and Java - Application Support - City London Our Client is an International Bank with offices in the City of London. They are now looking to recruit a Senior Developer with Openlink's Findur, SQL and Java. Although the role is for an individual to develop and support the Treasury applications systems for the bank. You will be working MS SQL Server be supporting the London and Global Treasury Applications and Systems along with Openlinks Findur treasury system. As MS SQL Server DBA with Application Support you will be involved with developing and implementing solutions for London and Global Treasury Systems requirements. Must have Findur with Java and JVS development skills. Ensure the integrity, security and accuracy of production database environment, ensuring good performance of the dependent applications. Plan and implement operating procedures for backup of database and recovery of database information. Develop database-related application development standards covering database creation, software placement, storage and auditing. Ensures the integrity of the recovery system at all times. Initiates formal testing of the recovery system. Develops database procedures as necessary to enhance the application suite as required. Responds to, resolves and documents support calls for the production and test applications. Maintains to a high standard documentation supporting the build, maintenance and operational procedures of the database environment. Acts as the technical liaison between database operations and vendor support. Performs other related duties as assigned. You must have at least 2 to 5 years solid expertise as a MS SQL Server DBA 2005 and 2008 coupled with Java development and support. You must have the Microsoft SQL Server Administration (Enterprise Edition) experience. High Level T-SQL programming (SP, Functions, Triggers). Operation, design and implementation experience of Mirroring, Log Shipping and SQL Server Replication. SQL Reporting services and Analysis services maintenance and tuning. Good understanding of WINTEL environment with AD domain and user administration. OpenLink Findur Treasury Application would be handy but not a must. Change management concepts and application Configuration and operation of clustered database Servers using external storage. Scripting stored procedures. Security concepts of database management.Change management concepts and application. The role will be to work as a MS SQL DBA with an element of supporting financial applications development with SQL Server and Java. The financial applications include Openlink’s Findur product and Sungard’s Panorama system - you will be trained in this. The Client is keen to recruit an individual who has experience of Findur and in particular Openlink’s scripting language AVS - but this is NOT a must as you will be trained in the use of Findur. Salary for this role is negotiable - but is expected to be in the range £55K - £65K + benefits. Send your CV in MS Word format, along with your availability and salary expectations.
Permanent

Job Vacancy
Operations Support Manager - Secure Cloud Services (DV Security Clearance)

CGI
Published on

Gloucester, England, United Kingdom
At CGI, you will play a key role in ensuring the stability and performance of mission-critical systems that support national security outcomes. As an Operations Support Manager, you will lead the delivery of secure, reliable support services within complex cloud environments, ensuring operational excellence and continuous improvement. Working with clients, partners and technical teams, you will take ownership of service performance, drive innovative solutions, and grow your leadership capabilities within a collaborative and supportive environment. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester or in Central London 5 days a week.
Contractor

Contractor job
Senior IT Infrastructure Support Analyst – Milton Keynes

Nexus Jobs Limited
Published on

£300-400
Milton Keynes, England, United Kingdom
Senior IT Infrastructure Support Analyst – Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 level support through to 3 level support including project work. Must be an all-rounder in terms of technology and completely hands-on with the ability get things done. You will have very strong infrastructure generalist skills from the legacy Microsoft technology through to up-to-date MS Windows Server technology. Must have good applications experience on windows platforms. Definitely a strong background MS Windows AD – Active Directory. Must be confident with MS Windows Server – 2003 upwards todate. Experienced and very strong trouble-shooter. The Client would like to recruit a candidate who comes up with the solutions and NOT just operating under direction of others. – so clear decisive and enthusiastic. Microsoft InTune would be of interest and a benefit but NOT a must. Experience with Application deployment via GPO’s a benefit Experience with image deployment methods. Milton Keynes base and must be within easy commute. Some UK travel required and international travel possible in future. The rate is negotiable. The contract duration will be 6 months. Please do send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
IT Technician

Rise Technical Recruitment Ltd
Published on

£30k-32k
Llangeler, United Kingdom
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Senior Product Manager - Ministry of Justice - G7

Government Digital & Data
Published on
Product management

£58k-70k
United Kingdom
Want to shape how data powers decision-making across government? The Ministry of Justice is looking for a Senior Product Manager to lead data-driven products that support hundreds of teams and improve services used by millions. About the role You’ll join the Data Platform Services team, working with a multidisciplinary group of digital and data professionals to develop and improve products that sit at the heart of the MoJ’s data strategy. These products support over 600 data specialists across the department, enabling them to securely access and use data to drive better outcomes. This is a leadership role where you’ll shape product direction, support other product managers, and help deliver services that make a real difference to users across the justice system. What you’ll be doing Setting product vision, strategy and direction Leading multiple products through the full lifecycle (discovery to live) Working closely with data analysts, engineers and scientists Using data, insights and user research to shape decisions Managing roadmaps, backlogs and delivery priorities Championing user needs and influencing senior stakeholders Ensuring products align with government standards and strategy Leading, mentoring and developing other product managers Collaborating across teams and the wider product community

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
183 results

Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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