Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 136 results.
Permanent

Job Vacancy
Senior Data Architect - Department for Energy Security & Net Zero - G7

Government Digital & Data
Published on
microsoft

£55k-67k
United Kingdom
Department for Energy Security and Net Zero’s mission is to ensure the department has the data and evidence it needs, when it needs it to support decision-making and enable delivery of our core objectives, including ensuring energy security, bringing down energy bills, and delivering net zero emissions by 2050. This role is a fantastic opportunity to develop as an architecture change agent playing a critical role in the drive towards Net-Zero through ensuring that the department has a clear and consistent approach to how it uses data. The role is part of the Central Data Office Team in the Department for Energy Security & Net Zero. The team is led by the Chief Data Architect. The architectural activity within the team is ultimately governed by the Director-level Data Board which spans the entire department. As a Data Architect, you will play a key role in shaping a new capability of Enterprise Data Architecture. You will work to ensure that the developing departmental data architecture and its management processes are consistent, coherent, and compliant with the DESNZ Data Governance Framework. You will also provide guidance and feedback to data owners, stewards, and users on data management best practices. You will be joining a team and will play a role in fostering positive working culture based on trust, inclusivity and a fail-fast mentality. You will be a change agent in the department, advocating for the effective use of data to meet key policy priorities and continually spotting opportunities to innovate.
Permanent

Job Vacancy
MS Dynamics CRM Systems Administrator

Nexus Jobs Limited
Published on

Trumbull, Connecticut, United States of America
MS Dynamics CRM Systems Administrator – Trumbull CT USA Our Client is implementing a large scale system overhaul including changing and standardizing the core ERP and CRM infrastructure to a Microsoft Dynamics and Azure platform. Over the next 2 years, the systems will be implemented in stages and we are now looking for three Regional CRM System administrators (One in each of the following locations: In Trumbull CT (USA), Måløv/Copenhagen (Denmark) and Singapore or Mumbai) to support the implementation and the ongoing commercial operations. As Regional CRM System Administrator you be responsible for Application and System Administration support in the region. You will report to the CRM Technical Lead and be the bridge between regional Commercial Operations and User groups and the Central CRM development team, where your responsibility is maintaining the system, resolving issues and escalating change requests. You will also work closely with our regional Helpdesk and SuperUsers providing training and knowledge transfer to ensure quality first line system support. Your system admin responsibilities will primarily be focused on Microsoft dynamics Customer Engagement (CRM), Dynamics for Marketing but also include other solution softwares like Alignstar Territory Alignment, Xactly Performance Management and the integration with our ERP System Dynamics Finance & Operations. As The CRM Systems Administrator you will be required to perform the following tasks: Perform all administrative functions for CRM system including, monitoring data feeds, updating data values, adjusting workflows, creating new reports/dashboards, etc Act as central point of contact for all change requests and system alteration requests (BPC); working with sales, marketing, operations, and IT leadership to assess, prioritize and implement as needed Deploy Microsoft Dynamics CRM solutions and Deploy SQL Integration Services packages. Refresh and munge production databases for staging, test and development environments. Assist Development team troubleshoot issues with network, Active Directory, deployment, Windows and PowerShell. Work with development and engineering team to automate, build and test CRM solutions. Configure, implement, monitor and maintain staging environments. Troubleshoot issues and provide analysis and recommendations for resolution and prevention. Monitor and analyze system performance and provide recommendations for improvement, including system tuning and configuration changes. Provide Tier 2 and 3 association support Support and participate in the deployment of the entire Dynamics solution including but not limited to application, DB, Web Server, internet-facing deployment To successfully perform the mentioned tasks CRM Systems Administrator will require the following skills: 3+ years of Microsoft Dynamics CRM Administration experience cloud infrastructure preferred. Power BI Reporting knowledge and good hands on experience creating Dashboard, reports and data exports for business Good knowledge of Microsoft Power Automate, Flows and workflows Demonstrated ability to learn new systems and applications quickly Experience implementing and supporting Windows clients within a production environment. Strong comprehension of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols. Strong troubleshooting skills (networking, virtualization, Active Directory, Windows Server, Windows Firewall) The ability to identify the root causes of issues by analyzing patterns and trends. 3+ years writing PowerShell scripts. 2+ years Windows Server Administration. This position will be based in Trumbull CT USA The salary for this position will be in the range $90K - $130K + Benefits. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
EU IT Solution Manager

Nexus Jobs Limited
Published on

£55k-60k
London, England, United Kingdom
EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.
Fixed term

Job Vacancy
R&D Design Engineer

Real Staffing
Published on

12 months
Munster, Ireland
A global medical device company is looking for a R&D Design Engineer to join their Research and Development team on a contract basis. This role will have some trailblazing, building new processes, mapping those processes, and putting best side forward. Building technical forms, collecting that data from technical teams, and cross reviewing, to formulate user guides. Core responsibilities: DHF (Design History File) expertise IFU (Instructions for Use) creation and management Label and packaging development Technical content requirements Risk model familiarity Design input requirements Technical content forms for documentation Supporting transfer from project phase into production User guides / How‑to guides Understanding of legal and regulatory requirements Ability to extract and synthesise technical data from SMEs Automated ‑system / router system familiarity (project‑specific) Process development Essential skills: Research and development experience DHF experience Medical devices experience The start date is for ASAP but we can wait for the right person. The initial contract length is for 12 months, with options to extend after. The role is based in Limerick be fully remote, visiting the site once or twice a month is welcomed. The rate is €40-55 per hour, depending on experience, if you have any expenses please let me know and I can factor that into the rate for you. If you are interested in the role please send me your latest CV and I will call you to discuss the further details. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
C# .NET Software Developer - Department for Education - SEO

Government Digital & Data
Published on
.NET
C#

£40k-45k
Coventry, England, United Kingdom
As a Software Developer, you will: Work within a multi-disciplinary team to deliver user-focused services in an agile environment. Develop in the C# .NET technology stack to agreed standards. Build automated tests to support our continuous deployment processes. Work to modern development standards, practices and techniques. Work with the development community to ensure we build sustainable digital products. Advocate user-centric, agile approaches which focus on rapid, effective delivery of high-quality digital services. Transform government into a modern, agile development centre by embedding practices such as test-driven development, continuous integration & delivery. Provide support for services where software development involvement is required. Support sharing of methods and technologies across teams, government, and the industry by helping to organise events. Help build and maintain a diverse, inclusive culture across the development community
Fixed term

Job Vacancy
Senior Business Analyst - Maritime and Coastguard Agency - SEO

Government Digital & Data
Published on
microsoft

9 days
£44k-45k
Southampton, England, United Kingdom
As a Senior Business Analyst, you will lead complex analytical work to understand business problems, define user and organisational needs, and shape effective digital and process‑based solutions. You will manage stakeholder relationships, identify opportunities for improvement, and use data‑driven insights to guide decision‑making and prioritisation. You will also support the development of the business analysis community by sharing best practice and mentoring others Your responsibilities will include, but aren’t limited to: Manage and maintain strong stakeholder relationships. Support the business analysis community through best‑practice sharing and mentoring. Analyse business problems and identify opportunities for improvement. Conduct research to understand people, processes, data, and technology within the business. Identify improvement options, assess impacts, and define success measures. Gather, refine, and document user and business needs for service development and testing in an Agile environment. Use analysis‑led insights to support prioritisation and minimum viable product decisions. Ensure new services meet user needs and align with organisational goals and constraints. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Contractor

Contractor job
IT Programme Manager

Huxley
Published on

1 month
£825-833
EC3V 3LA, City of London, England, United Kingdom
Senior Programme Manager Needed! I am currently supporting an insurance client of mine who are looking to bring on a senior programme manager on an initial 12 month contract with scope extension sitting inside IR35 paying up £830 per day via an umbrella company. You will be required to go into the London office 2 days a week. Experience within general insurance or speciality insurance would be a nice to have. You will be responsible for: Managing and Leading the Cutover Framework and Process for onboardings. Preforming checkpoints with Programme and Project Managers highlighting areas of focus to ensure delivery Go-Live dates are maintained Apply a cutover-focused reporting lens, tracking launch risk readiness & decisions in build up to cutover Monitor and report on progress against the cutover plan and launch risk readiness Maintain a standard launch risk readiness checklist, monitor & communicate readiness via dashboards Develop detailed cutover plans, including timelines, milestones, and resource requirements. Essential Skills: Experience leading Infrastructure & Operations projects, with good oversight of Technologies across the Networks, Workplace and Data Centres disciplines. Previous experience of leading Integration (M&A) projects, understanding the change and cultural challenges Previously managed global projects involving company wide rollouts to end users Proficiency in project management methodologies such as Agile, Waterfall, or hybrid approaches. If this role is of potential interest please apply with an updated version of your c and I'll endeavour to get back to you if suitable. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
DevSecOps Engineer

Parliamentary Digital Service
Published on

£62,865-73,159
Westminster, England, United Kingdom
The Opportunity As a DevSecOps Engineer, you'll help secure the digital services that support the day-to-day work of UK Parliament. Embedded within the Software Engineering team, you'll act as a security partner to developers - ensuring security is built into services from the start, not added at the end. Working across a bespoke Microsoft-focused environment including C#, .NET, .NET Core and .NET Framework, alongside MVC and Web API applications, SQL Server, RESTful APIs and Git-based workflows, you'll support teams in delivering secure, resilient software at pace. You'll provide practical guidance on secure design, code quality, and platform security, helping shift security expertise into every stage of the development lifecycle. Collaborating closely with engineering teams and cyber security specialists, you'll help strengthen DevSecOps practices across Parliament - influencing architecture, supporting testing activities, and promoting secure coding approaches that enable teams to deliver with confidence. If you enjoy working hands-on with engineers, solving real security challenges, and helping teams build secure services the right way from day one, this role offers the chance to make a meaningful impact in a nationally significant environment. relevant experience across the bespoke technology stack (see above). Also, have a good understanding of cyber security principles as a whole, but especially as they relate to DevSecOps. security Integration: Ensure security is integrated into every stage of the software development lifecycle (SDLC), from initial design to deployment and maintenance automation: Implement and manage automation tools to streamline security processes, such as continuous integration/continuous deployment (CI/CD) pipelines vulnerability Management: Identify, assess, and mitigate security vulnerabilities in applications and infrastructure good knowledge and experience of delivering secure software products in a demanding environment. What You Need understanding of cyber and information security principles and how they underpin all digital activities, including an appreciation of cyber and information security functions / activities and how they mitigate likelihood and impact of cyber attacks, especially in a DevSecOps environment. demonstratable experience across C#, .NET, .NET Core and .NET Framework, web frameworks including MVC and Web API, SQL / SQL Server experience in best practice of securing both web applications and APIs, experience of configuring monitoring and proactive alerting tools based on security events, Git, abstracting code into core libraries and creating reusable components, debugging and systems analysis, knowledge of common vulnerabilities and threats. Experience of configuring CI/CD tooling and security best practice. strong interpersonal skills with proven ability to establish positive working relationships and influence and persuade at all levels. excellent written and verbal communication skills with the ability to present complex information clearly and effectively. takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. the ability to pass security clearance, backed by the right to work in the UK About The Team Protect the UK's democratic process working as part of Parliament's Engineering team, in close collaboration with the Cyber and Information Security team. The Cyber and Information Security threat to Parliament is a challenging one to meet, balancing security and transparency whilst protecting some very high-profile targets. Parliement's technical teams must remain switched on to geopolitical and domestic activity to protect its people, data and technology. About Us UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy. Our Package In addition to your salary, we offer a range of benefits including but not limited to: generous annual leave starting at 30 days and increasing to 35 days in addition to bank holidays generous maternity pay policy up to 6 months full pay enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% on-site gym, nursery, catering, post office, travel office and GP flexible options including hybrid working and family friendly policies How To Apply Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload your CV to show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from it. As part of the interview process, you'll take part in a live, discussion-led technical exercise (run in a paired programming style) focused on identifying common security misconfigurations, followed by technical questions with the panel. Apply By: Interviews: TBC : 25th + 26th March 2026 Format: Panel Interview (Remote) Our Culture For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success. We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
Permanent

Job Vacancy
Innovation, Science and Technology Manager - National Crime Agency - SEO

Government Digital & Data
Published on
microsoft

£55k-56k
United Kingdom
The Innovation, Science and Technology (IS&T) team works across the Agency and in close partnership with law enforcement and national security organisations to understand how adversaries exploit emerging technologies for criminal purposes, and to apply science and technology to counter those threats. The team also supports the development of new operational capabilities and drives the responsible adoption of emerging technologies, including artificial intelligence. A typical day in TRACER may involve engaging with operational teams to understand their challenges, conducting discovery work to develop a deep understanding of complex problems, commissioning research, and designing experiments or prototypes. The role also includes consulting with industry partners, collaborating with academia and other government science and technology teams, and presenting evidence‑based options to strategic governance boards to inform and shape investment decisions. This breadth of activity demands a diverse and inclusive workforce. We therefore welcome candidates from a wide range of backgrounds, with different perspectives and ways of thinking, to ensure we continue to operate with creativity, ingenuity and impact. Job Duties and Responsibilities Research, design and deliver innovative solutions to complex problems by leading discovery activity, designing experiments, and translating insight into practical, testable outcomes. Clearly communicate complex problems and solutions to a wide range of stakeholders, including operational teams, technical specialists, and senior decision‑makers. Lead and manage multiple workstreams, ensuring delivery to agreed standards, timelines and budgets, while continuously identifying opportunities to improve processes and ways of working. Provide effective project oversight, coordinating activity across teams and partners to ensure successful delivery of innovation initiatives. Work closely with NCA Commercial to identify, secure and manage commercial arrangements with leading private‑sector specialists and subject matter experts. Support the creation of commercial contracts that enable innovation activity to proceed at pace, ensuring open and fair competition and value for money. Develop evidence‑based recommendations by synthesising research findings, experimentation results and operational insight to inform future priorities and investment decisions. Support the development of key artefacts, including outline and strategic business cases, and contribute to communications strategies to engage and influence key stakeholders. Produce clear, high‑quality documentation that captures analysis, decisions and rationale, supporting transparency and governance. Manage innovation resources on a day‑to‑day basis, including subcontractors, ensuring appropriate tasking, performance management and capability development. Provide support to Innovation, Science and Technology Leads, contributing flexibly to team priorities and project delivery as required. Manage and oversee a responsive cloud‑based experimentation environment, including servers, storage, databases, networking, software, analytics and intelligence capabilities. Develop workplans and task team members to deliver prototyping, alpha and beta deployments, overseeing testing, experimentation and cost modelling to support informed decision‑making.
Permanent

Job Vacancy
Test Engineer - MI5 The Security Service - HEO

Government Digital & Data
Published on
CI/CD

£66k-67k
London, England, United Kingdom
As a Test Engineer, you’ll help us deliver high-quality products that keep the country safe. You’ll join a specialist team where you’ll handle both functional and non-functional testing, explore fresh methodologies, mentor colleagues, and champion quality in everything we build. You will also: develop and execute thorough test plans to ensure our products are reliable and high-quality build, adopt, and improve automated test frameworks to provide fast, scalable feedback for complex platform capabilities champion testing and quality engineering by refining processes and helping teams reach the best outcomes collaborate with developers, analysts, product managers, and colleagues across the organisation to embed test engineering into our development approach work with external partners, vendors, and clients to support joint testing activities, integrate third-party tools, and ensure compatibility with external systems This role may involve occasional travel around the country to attend training sessions or events several times a year. This may include day trips to other regional sites, for example.
Permanent

Job Vacancy
Delivery Manager and Service Designer - HM Treasury - G7

Government Digital & Data
Published on
Design

£57k-67k
England, United Kingdom
This is an exciting opportunity to lead the delivery and evolution of , the award-winning platform at the heart of the UK government’s project delivery function and profession. The website supports project delivery professionals across government and the wider industry by providing high-quality products, services, guidance, and tools that enable better delivery outcomes. Hosted by Government Project Delivery through NISTA (National Infrastructure and Service Transformation Agency), the platform is a key enabler of the government’s ambition to improve the delivery of major projects and programmes. It supports the professional development of delivery experts, facilitates knowledge sharing, and helps teams design and deliver services that are user-centred, efficient, and aligned with government standards. As Delivery Manager and Service Designer, you will lead the delivery of the platform, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively. You will combine strategic leadership with hands-on service design expertise to ensure the platform continues to meet the evolving needs of its users and stakeholders. Delivery Management Lead the delivery of the service, ensuring it meets user needs and strategic objectives. Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services. Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery. Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements. Service Design and Ownership Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users Ensure the platform supports end-to-end service delivery, aligning with government standards and policies. Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods Content and Platform Operations Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles. Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services. Ensure robust governance and operational processes are in place for content management and platform usage. Negotiate, influence, set and manage budgets across financial and contractual years Manage the operational security, reliability, data privacy and risk exposure of the service If you would like to speak to the hiring manager informally prior to the closing date, please contact Owen Kennedy Visa sponsorship is not available for this role.
Permanent

Job Vacancy
Cyber Security Manager

Nexus Jobs Limited
Published on

£70k-80k
Paddington, England, United Kingdom
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
Contractor

Contractor job
Service Designer

LA International Computer Consultants Ltd
Published on

6 months
England, United Kingdom
Service Designer 6 Month contract initially Based: Remote - Max 1 days per month onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design of end-to-end services that meet user needs and deliver policy intent * lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * facilitate workshops and co-creation sessions with stakeholders and users * align service design with organisational goals, technical constraints, and delivery capabilities * advocate for user-centred and inclusive design practices across the organisation * support the development of service strategies and roadmaps for transformation * track pain points outside of scope of current delivery for future consideration * mentor and guide less senior service designers and contribute to the wider design community * ensure services are designed for scalability, sustainability, and continuous improvement? This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Junior Test Engineer - Driver and Vehicle Licensing Agency - EO

Government Digital & Data
Published on
microsoft

£30k-31k
Swansea, Wales, United Kingdom
A Junior Test Engineer plays a key role in supporting the delivery of high-quality software by working closely with experienced test professionals to develop core testing skills and knowledge. In this role, you will proactively collaborate with team members and stakeholders to understand requirements and contribute to the planning, design, and execution of comprehensive testing activities. This includes both functional and non‑functional testing across applications and infrastructure, delivered within Agile and Waterfall environments. Through hands‑on involvement and continuous learning, the Junior Test Engineer helps ensure that products meet expected standards of functionality, reliability, and user experience. Your responsibilities will include, but aren’t limited to: Contribute to and maintain technical test suites under supervision Follow engineering practices and standards to apply test approaches, plans and strategies under supervision Analyse artefacts such as user stories, prototypes, processes and designs with support Support the development of reports, recording of outcomes and resolution of defects Understand the technical tooling and engineering approach to design and execute tests For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Permanent

Job Vacancy
Business Analyst - HM Courts and Tribunals Service - HEO

Government Digital & Data
Published on
microsoft

£35k-42k
United Kingdom
As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management. Key Responsibilities: Agile Working • Have experience of working in agile, including an awareness of agile tools and how to use them • Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver • Adapt, reflect and be resilient • Have the ability to see outside of the process • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes Business Analysis • Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions • Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis • Responsible for investigative work into problems and opportunities in existing and new services Business Modelling • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Business Process Testing • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Digital Perspective • Are responsive to changes in technology, adapting your approach accordingly • Can make decisions to meet user needs in the government context • Understand the importance of assisted digital and can design services and make decisions to meet users’ needs Enterprise and Business Architecture • Are aware of the target operating model. Innovation • Know about innovation and what it involves. Methods and tools • Have an understanding of the use of methods and tools. Requirements Definition and Management • Know about tools and techniques for determining requirements. • Can talk about the objectives of the business. Stakeholder Relationship Management • Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them. • Influences stakeholders and manages relationships effectively. Testing (business analysis) • Can execute test scripts under supervision. • Understand the role of testing and how it works in systems development. User Focus • Have an awareness or understanding of user experience analysis and its principles. • Can see the purpose of user stories and focus on user needs. Other duties • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Fixed term

Job Vacancy
Senior Infrastructure Engineer / Back and Storage 

LA International Computer Consultants Ltd
Published on

6 months
Stantonbury, England, United Kingdom
Role Title: Senior Infrastructure Engineer / Back and Storage IR35: Inside IR35 Contract Length: 6months initially Location: 3 days onsite in Milton Keynes Clearance: DV clearance required The Storage & Backup SME will provide specialist support for enterprise storage and data protection platforms, with a focus on Veeam and physical storage technologies. The role is critical to ensuring data availability, integrity and recoverability within a secure, regulated environment. The resource will support backup, restore and disaster recovery capabilities, assist with platform optimisation and ensure data protection services meet operational and compliance requirements. Strong technical depth and experience supporting business critical systems are essential. Be a key lead in conversations around Environment development and growth utilising automation techniques to improve the infrastructure. Key Responsibilities & Expertise * Deep experience with Veeam Backup & Replication * Strong knowledge of NetApp storage platforms * Backup, restore and disaster recovery design and testing * Data protection in secure and regulated environments * Capacity planning and performance optimisation * Understanding of backup encryption, retention and compliance requirements Relevant Qualifications: * Veeam Certified Engineer (VMCE) and/or NetApp Certified Data Administrator (NCDA), or equivalent demonstrable experience * Proven experience supporting enterprise backup, restore and storage platforms Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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