Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 120 results.
Permanent

Job Vacancy
Senior Delivery Manager - Department for Education - G7

Government Digital & Data
Published on
microsoft

£58k-62k
United Kingdom
Job summary The Service Delivery division supports one of the biggest funding operations anywhere across government. We ensure over £70bn of education and training funds are allocated, contracted and paid accurately and on time through our digital Funding Service made up of internal and external facing products. The service, and the funding operations it supports, works at pace to deliver a high-quality customer experience. About the Team: As a Senior Delivery Manager, you will be joining a friendly, motivated team looking to transform the user experience of receiving and managing education funding, as well as how our internal operators use the service. We view the education funding service as not just the digital element, but also the operational processes, the data in it and the whole journey both on and offline. All the divisions involved in the service take a holistic approach and all are focused on the needs of our users. Job description We are looking for a bright, empathetic and persuasive delivery manager with strong interpersonal skills who enjoys working in a fast paced, high profile, agile environment. We are looking for someone who believes that how you work is just as important as what you deliver, who is passionate about agile working, who cares about and has a background in digital delivery. As a Senior Delivery Manager, you will be accountable for the delivery of complex, high-risk products and services. You will lead and support teams to plan and deliver work and engage senior stakeholders. As a Senior Delivery Manager, you will: Build and maintain teams, ensuring they are motivated, collaborating and working well. Identify obstacles and help teams to overcome them. Focus teams on what is most important to the delivery of products and services. Encourage and facilitate continuous improvement of delivery teams. Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques. Champion a user-centred approach to ensure products and services meet user. Actively participate in the agile delivery manager community –learning, sharing knowledge and bringing in good practice. Be part of a diverse, inclusive, supportive culture that stimulates innovation and enables high-performing teams to build and sustain quality products and delivery. The complexity and breadth of products and teams will vary in this role, depending on the context. For further information on what we expect from a Delivery Manager, please see the link below:
Fixed term

Job Vacancy
Network Infrastructure Engineer

Nexus Jobs Limited
Published on

£45k-55k
London, England, United Kingdom
Network Infrastructure Engineer Our Client a bank with offices in Central London are looking to recruit a Network Infrastructure Engineer with at least 5 to 10 years hands-on experience. The Client is ideally looking for a candidate with a Financial Services or Banking sector experience. Technical/Functional skills Proficient in common windows operating systems Windows 11, Windows Server 2019-2025 , Redhat & Ubunto Linux based Operating Systems Software proficiency VMWare vSphere & vCenter v8.0 and above Veeam Backup and Replication Veeam Orchestrator and VeeamOne,Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Endpoint Central Microsoft Office 365 Bloomberg FXT/eikons Murex Treasury System SWIFT Alliance Access (SAA) Networking (IT), Cisco Switches and Routers Fortigate Firewalls, LAN/WAN Routing Hardware, Dell PowerEdge Servers, Dell PowerVault SAN Storage Data analysis - PC/Laptop support (formatting, imaging, etc). Experience of writing and updating IT policies, standards, procedures, and guidelines Needs experiencing in delivering projects in fast pace environment. This is 3 days in the office position at the Clients offices in Central London. This is a FTC position for 6 months with a salary of circa £45K - £55K. Do send your CV to us in Word format along with your availability and salary.
Permanent

Job Vacancy
Lead UX Architect – Holborn London

Nexus Jobs Limited
Published on

£70k-85k
Holborn, England, United Kingdom
Lead UX Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £70K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Sales Manager

Rise Technical Recruitment Ltd
Published on

£40k-50k
EX24 6EH, East Devon, England, United Kingdom
Sales Manager Honiton, Devon (5 days on-site) Salary: £40,000 to £50,000 + Pension + Group life cover + Salary sacrifice. Are you an experienced Sales Manager with a strong background in bids, engineering and complex programmes, looking for a pivotal on-site role supporting high-value defence and manufacturing opportunities? This role will see you supporting the Head of Sales in the preparation and delivery of bids across a diverse portfolio of services and products. You will act as the focal point for routine bid activity, managing assigned bids from opportunity through to submission while coordinating a wide range of internal and external stakeholders. You will be responsible for developing work breakdown structures, supporting project planning and costing, maintaining sales forecasts and opportunity logs, and ensuring bids are delivered to budget, schedule and quality standards. This is a hands-on, office-based position offering long-term stability, excellent benefits and the opportunity to work on technically challenging programmes within a well-established organisation. The Role: Supporting the Head of Sales with bid preparation and delivery across the group Managing assigned bids and coordinating internal and external stakeholders Developing work breakdown structures to support planning and costing Maintaining sales opportunity logs, schedules and financial forecasts Ensuring compliance with defence bid and capture processes The Person Experience in sales or bid management within engineering, manufacturing or defence Strong project management and stakeholder coordination skills Proficient with Microsoft Office Applications Able to commute to Honiton Reference Number: BBBH273002 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Senior Test Engineer - Driver & Vehicle Licensing Agency

Government Digital & Data
Published on
Data Engineering

£44k-58k
Swansea, Wales, United Kingdom
About the job Job summary Would you like to work with cutting edge of cloud-first technologies? Do you have experience with modern software development lifecycles in product delivery and test? Have you deep technical breath, supported by a good knowledge of the functional requirements and activities? If so, we’d love to hear from you! At the Driver and Vehicle Licensing Agency (DVLA), we take testing very seriously. We have Software Development Engineers in Test (SDETs) and Test Engineers embedded in our delivery squads and specialists in our Performance and Independent testing teams. As a Senior Test Engineer, you will be a critical part of our team, overseeing and coordinating the independent testing activities across multiple simultaneous deliveries. You will be actively involved with suppliers, partners, and our engineers in ensuring testing activities are performed and reported. You will have an excellent understanding of modern testing and development approaches. We follow an agile methodology, targeting cloud-first deployments. You will often need open communication with several delivery squads and a pragmatic approach to problem solving is essential. A significant part of this role will be working on deliveries designed to transform our IT estate but is likely to also include deliveries necessitated by legislation on the legacy estate. You will report to the Test Manager and represent the capability internally and externally. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at: Job description In this role you will be part of the Quality Engineering team responsible for continually driving all aspects of quality improvements. You will be working across several of our delivery teams and performance teams. Your responsibilities will include, but aren’t limited to: Select, use and guide others in using the most appropriate technical tooling, engineering approaches, test types and techniques to identify and address risks early Extend, standardise and build reusable frameworks and tools that support testing Communicate and document chosen approaches, tools, techniques and outcomes to the team and appropriate stakeholders Contribute to and agree engineering standards Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Contractor

Contractor job
Sungard's Front Arena Application Developer with Python

Nexus Jobs Limited
Published on

€450-650
Poland
Sungard Front Arena Developer Our Client is looking to recruit several Sungard’s Front Arena Developers/Consultants You will have at least 3 to 5 years solid back ground of working with Sungard’s or FIS Global’s Front Arena product. The role is to develop and support Front Arena applications through extending and integrating the core Front Architecture. SPECIFIC RESPONSIBILITIES: Develop highly visible applications within Front Arena. Design and develop integrations with other trading and back office applications. Support Trading Manager and the applications that utilize its output e.g. overnight risk/scenarios and Mark-to-Market. Provide occasional support for other Front Arena developed applications. Actively contribute in gaining application and business knowledge for the development team. The following skills and experience are considered essential for this role: Deep understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python. Knowledge of Front Arena Architecture and components: ADS, ATS and Service Bus. Must be able to liaise and clearly communicate with colleagues. Experience of interacting with end users in the financial industry. Ability to work independently and solve business problems through own initiative. Ability to work in a fast changing environment Desirable skills/experience: Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. MS SQL Knowledge of Financial Derivatives This is a 6 month contract based in Warsaw Poland. Do send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Senior UX Lead Designer – Holborn London

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
Senior UX Lead Designer – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Designer Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £75K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Senior UX Lead Architect - Holborn

Nexus Jobs Limited
Published on

£65k-80k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £80K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Senior UX Lead Architect

Nexus Jobs Limited
Published on

£60k-70k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £60K - £70K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Senior UX Lead Design Architect

Nexus Jobs Limited
Published on

£65k-85k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Test Engineer - Driver & Vehicle Standards Agency

Government Digital & Data
Published on
Data analysis

£35k-39k
United Kingdom
Job summary The central responsibility of this role is to deliver effective and reliable testing across DVSA digital services, supporting the delivery of high-quality, user-focused outcomes within Agile teams. Working within a delivery-focused Agile environment, and in collaboration with multidisciplinary teams, you will contribute to the design and implementation of testing processes for a range of DVSA digital services. You will be responsible for delivering structured, cost-effective test activities to support the successful delivery of major initiatives. You will apply established testing methodologies, primarily testing techniques, to ensure services meet defined business needs and operate in accordance with government and industry quality standards. You will work closely with development teams to identify and capture test cases, support test environment readiness, and design and execute test plans across DVSA digital projects and products. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Job description Your responsibilities will include, but aren’t limited to: Contribute to test planning, estimation and traceability activities within Agile sprint teams, using appropriate tools to ensure effective and efficient test execution. Collaborate with developers, product owners and wider scrum teams to develop a strong understanding of requirements, risks and testing objectives. Design and implement structured test processes, including the creation and execution of test plans, test conditions and test scenarios that meet business requirements, user needs and quality standards. Support testing by leveraging testing tools to execute test scenarios, review results, and gain insights, collaborating with colleagues responsible for building the frameworks Execute functional, integration, system and revalidation testing activities, ensuring testing remains relevant to business needs and product risk. Proactively prevent defects by working closely with development teams to build a shared understanding of requirements and acceptance criteria. Troubleshoot issues to support root cause identification and resolution, documenting, tracking and escalating defects as appropriate. Work effectively within fast-paced digital delivery environments, maintaining focus on quality, risk and user outcomes.
Contractor

Contractor job
Sungard's Front Arena Application Developer

Nexus Jobs Limited
Published on

£500-750
London, England, United Kingdom
Front Arena Developer Our Client is looking to recruit several Sungard’s Front Arena Developers/Consultants You will have at least 3 to 5 years solid back ground of working with Sungard’s or FIS Global’s Front Arena product. The role is to develop and support Front Arena applications through extending and integrating the core Front Architecture. SPECIFIC RESPONSIBILITIES: Develop highly visible applications within Front Arena. Design and develop integrations with other trading and back office applications. Support Trading Manager and the applications that utilize its output e.g. overnight risk/scenarios and Mark-to-Market. Provide occasional support for other Front Arena developed applications. Actively contribute in gaining application and business knowledge for the development team. The following skills and experience are considered essential for this role: Deep understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python. Knowledge of Front Arena Architecture and components: ADS, ATS and Service Bus. Must be able to liaise and clearly communicate with colleagues. Experience of interacting with end users in the financial industry. Ability to work independently and solve business problems through own initiative. Ability to work in a fast changing environment Desirable skills/experience: Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. MS SQL Knowledge of Financial Derivatives This is a 6 month contract based in London. Do send your CV to us in Word format along with your daily rate and availability.
Fixed term

Job Vacancy
Penetration tester

LA International Computer Consultants Ltd
Published on

6 months
United Kingdom
Penetration Tester The Penetration Tester will be embedded within team to deliver agile, scenario-based, and on-demand security testing across digital services. This role supports the strategic shift towards internal assurance, reducing reliance on external suppliers. You will work closely with stakeholders to identify vulnerabilities early in the development lifecycle, contribute to the capability build, and help shape the future of security testing across the department. Key Responsibilities * Conduct internal penetration testing across applications, infrastructure, and end user devices (EUDs). * Perform scenario-based testing aligned with principles and DSA security non-functional requirements. * Collaborate with development teams to integrate findings into JIRA workflows for rapid remediation. * Support the testing pipeline, including planning, execution, and reporting of penetration tests. * Maintain compliance with NCSC guidance and security standards. Desirable Qualifications * Certifications: OSCP, CREST CRT, CTL Web/Inf, , CEH. * Experience with cloud security (AWS, Azure) and containerised environments. * Knowledge of Home Office testing standards and ITHC processes. Essential Skills & Experience * Hands-on experience with penetration testing tools. * Strong understanding of OWASP, NIST SP 800-53, ISO 27001, and CIS Benchmarks. * Familiarity with Secure-by-Design principles and CI/CD pipeline integration. * Experience testing EUDs under operational constraints (e.g. no destructive tools, CSOC coordination). * Ability to interpret and apply security NFRs across diverse environments. * Proficiency in JIRA, SharePoint, and vulnerability management platforms. Attributes * Strong stakeholder engagement and communication skills. * Ability to work independently and as part of cross-functional teams. * Commitment to continuous improvement and knowledge sharing. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Permanent

Job Vacancy
Data Analyst with SQL Server SSIS

Nexus Jobs Limited
Published on

£40k-45k
London, England, United Kingdom
Data Analyst with SQL Server and SSIS Our Client a bank based in Central London is seeking a highly motivated Data Analyst to play a key role in building and maintaining a robust digital data infrastructure. This position supports data users across the business, ensuring high-quality data extraction, reporting, and analytics capabilities. Working closely with the IT Manager and various business units, you will help strengthen compliance and regulatory risk management through effective management information (MI) reporting and analytical insights. Responsibilities Develop, maintain, and enhance the Branch’s digital data infrastructure to ensure reliability and accessibility. Deliver accurate and timely data extraction, MI analysis, and reporting to support operational, compliance, and regulatory needs. Work collaboratively with IT and business departments to understand data requirements and provide analytical support. Explore, evaluate, and propose new technologies/tools to improve data management, governance, and reporting efficiency. Ensure data integrity and support the implementation of best practices in data governance. Assist in identifying and managing data-related risks, supporting the Branch’s compliance and regulatory frameworks. Must have: Strong analytical skills with experience in data extraction, transformation, and reporting. Proficiency in SQL Server, data visualisation tools (e.g., Power BI, Tableau), and data management technologies. Understanding of data governance, regulatory reporting, and compliance requirements (banking/financial sector experience a plus). Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams and communicate complex information clearly. Coming from an IT support function is a bonus Data Analysis and Management  Maintain and develop SSIS packages  Perform ad-hoc data extraction and analytics based on requirements from business  Develop data visualisation for business  Work with business to enhance the data available to the data warehouse  Assist in testing reporting solutions developed by external vendors  Support and maintain the generation of internal MI reports  Support and advise the business on data related matters and automation possibilities  Any other responsibilities / tasks as assigned by the Head of IT from time to time Business Performance  Support the department’s operations as and when needed and any other tasks assigned by the business stakeholders.  Work with the Managers to ensure the business is in compliant with applicable rules and regulations that falls within the department’s remit.  Work with the business to ensure timely submission of relevant department’s reports  To adhere and follow all Bank/Group applicable policies and procedures. Data accuracy and ownership duties  To ensure all data worked on and or/shared with internal/external clients are accurate.  Escalate any data issue to the business promptly and without delays.  Ensuring any data sharing requests are discussed with business/DPO so that prior authorisation is given and follows GDPR / department’s SOPs. Regulatory Compliance duties Comply with all applicable individual conduct rules (especially the FCA Conduct Rules, Regulations, Bank policies and procedures and the banking Compliance. Technical/Functional skills - Knowledge in SQL query is essential - Working experience in administration and development with SQL (experience with SQL Server and SQL Server Integration Service is preferred) - Experience in working with data visualisation tools such as Power BI - Experience in working with scripting language such as VBA and Python - Experience in working with Power Automate is a plus - Required understanding of the business and business units Personal skills (Soft Competencies [Core/Leadership]) - Personal integrity and ethics - Good judgement in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risk You will have at least 3 to 5 years’ relevant experience working in the data field, preferably in an established bank or financial institution. Qualifications (Basic Degree/Diploma) Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar) This is an exciting position within a bank with interesting projects based in Central London. This is a hybrid role – you will be required to be in the office 3 days every week. The salary for this position is in the range £40K- £45K. Please do send your CV to us in Word format along with you salary and availability.
Permanent

Job Vacancy
MS Dynamics CRM Systems Administrator

Nexus Jobs Limited
Published on

Trumbull, Connecticut, United States of America
MS Dynamics CRM Systems Administrator – Trumbull CT USA Our Client is implementing a large scale system overhaul including changing and standardizing the core ERP and CRM infrastructure to a Microsoft Dynamics and Azure platform. Over the next 2 years, the systems will be implemented in stages and we are now looking for three Regional CRM System administrators (One in each of the following locations: In Trumbull CT (USA), Måløv/Copenhagen (Denmark) and Singapore or Mumbai) to support the implementation and the ongoing commercial operations. As Regional CRM System Administrator you be responsible for Application and System Administration support in the region. You will report to the CRM Technical Lead and be the bridge between regional Commercial Operations and User groups and the Central CRM development team, where your responsibility is maintaining the system, resolving issues and escalating change requests. You will also work closely with our regional Helpdesk and SuperUsers providing training and knowledge transfer to ensure quality first line system support. Your system admin responsibilities will primarily be focused on Microsoft dynamics Customer Engagement (CRM), Dynamics for Marketing but also include other solution softwares like Alignstar Territory Alignment, Xactly Performance Management and the integration with our ERP System Dynamics Finance & Operations. As The CRM Systems Administrator you will be required to perform the following tasks: Perform all administrative functions for CRM system including, monitoring data feeds, updating data values, adjusting workflows, creating new reports/dashboards, etc Act as central point of contact for all change requests and system alteration requests (BPC); working with sales, marketing, operations, and IT leadership to assess, prioritize and implement as needed Deploy Microsoft Dynamics CRM solutions and Deploy SQL Integration Services packages. Refresh and munge production databases for staging, test and development environments. Assist Development team troubleshoot issues with network, Active Directory, deployment, Windows and PowerShell. Work with development and engineering team to automate, build and test CRM solutions. Configure, implement, monitor and maintain staging environments. Troubleshoot issues and provide analysis and recommendations for resolution and prevention. Monitor and analyze system performance and provide recommendations for improvement, including system tuning and configuration changes. Provide Tier 2 and 3 association support Support and participate in the deployment of the entire Dynamics solution including but not limited to application, DB, Web Server, internet-facing deployment To successfully perform the mentioned tasks CRM Systems Administrator will require the following skills: 3+ years of Microsoft Dynamics CRM Administration experience cloud infrastructure preferred. Power BI Reporting knowledge and good hands on experience creating Dashboard, reports and data exports for business Good knowledge of Microsoft Power Automate, Flows and workflows Demonstrated ability to learn new systems and applications quickly Experience implementing and supporting Windows clients within a production environment. Strong comprehension of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols. Strong troubleshooting skills (networking, virtualization, Active Directory, Windows Server, Windows Firewall) The ability to identify the root causes of issues by analyzing patterns and trends. 3+ years writing PowerShell scripts. 2+ years Windows Server Administration. This position will be based in Trumbull CT USA The salary for this position will be in the range $90K - $130K + Benefits. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Cyber Security Operations Manager

Bluetown
Published on

£75k
Wallasey, England, United Kingdom
Job Title: Cyber Security Operations Manager Location: Liverpool City Centre on a Hybrid working basis Salary: Up to £75,000 per annum Depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday Acorn are looking to recruit a brand-new role as a Cyber Security Operations Manager. The Cyber Security Operations Manager will lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance and Risk teams, the manager ensures that security operations are proactive, resilient, and aligned with business needs. Responsibilities: Lead and manage the daily operations of the internal Security Operations team and primary relationship with any outsourced SOC solution ensuring 24/7 monitoring and response coverage. Oversee cyber defence capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business teams. Ensure lessons learned are captured and drive meaningful improvement. Oversee the vulnerability management programme, ensuring timely identification, prioritisation, and remediation of risks. Partner with asset owners to ensure patches, configuration hardening, and remediation actions are completed. Support risk assessment processes and provide input to security governance and compliance teams. Ensure the design, tuning, and optimisation of detection rules, alerts, and correlation logic across security platforms. Drive automation initiatives using SOAR to improve response speed and reduce operational workload. Maintain robust coverage across cloud, on premise, network, and endpoint environments. Build capability through training, certifications, and knowledge-sharing programmes. Work with technology, business, and leadership teams to communicate risks, incidents, and security posture. Support audits, regulatory assessments, and customer assurance activities About you: Requirements: Experience managing a SOC or security operations function within a complex enterprise environment. Strong understanding of SIEM, SOAR, EDR, IDS/IPS, firewalls, and cloud-native security tooling. Knowledge of cyber security frameworks such as NIST CSF, MITRE ATT&CK, ISO 27001, or CIS Controls. Demonstrated expertise in incident response and threat management. Experience working in hybrid cloud environments (Azure, AWS, or GCP). Grow with Acorn: We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Before applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cyber Security Consultant, Head of Cyber Security, Cyber Security Operations Supervisor, IT Cloud Operations Manager may also be considered for this role.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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