Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 174 results.
Permanent

Job Vacancy
HR Advisor

BAE Systems
Published on
Microsoft Office

£46k
Glasgow, Scotland, United Kingdom

Job title: HR Advisor Location: Glasgow - Govan/Scotstoun - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £46,000 (dependent on skills and experience) What you'll be doing: Provide HR support in a manufacturing, unionised, project-based organisation Providing operational advice on a range of people issues; including Absence Management, Talent, Performance Management, Organisational Design and Restructuring and organisational health Act as the first point of contact for all people related issues and support and coach line managers on their people management responsibilities Support the deployment of a key organisational design and restructure programme across the business Supports the analysis of Naval Ships people data, to benchmark and to implement short and long term solutions that improve performance Work closely with and provide to support to HR Managers and report into the Head of HR Your skills and experiences: Essential: Previous generalist HR advisory/Business Partner experience within a large organisation Experience of coaching an influencing line leaders MS Office proficiency Desirable: Organisational design and restructuring experience including redundancy Experience in partnering with business leaders to support the delivery of their people plans Experience in supporting and coaching line manager on cyclical people management activities e.g. reward review, performance management, talent management Benefits: As well as a competitive pension scheme, BAE Systems also offers share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Naval Ships HR team: You will be part of the Naval Ships HR team who support our Programmes and Functions and Projects. We are currently building 8 Type 26 frigates here in Glasgow and also have two international programmes in Australia and Canada. The team work very closely with their stakeholder areas in a fast paced and challenging environment focused on delivery of a high-quality complex product to cost and schedule for our customers We are currently reviewing our organisation design to ensure that we are fit for the future, and you may have the opportunity to support the development of the overall plan and preparation for the implementation phase of this programme and then follow this through into deployment Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 29 July 2025. Interviews will take place w/c 11 August 2025.

Fixed term

Job Vacancy
1st Line Support

VIQU IT
Published on
Active Directory

1 month
Birmingham, United Kingdom

1 Line Support – 8-Month Contract – Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking a 1 Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work. The role: As 1 Line Support , you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions. The successful 1 Line Support will get involved with: Auditing and mapping existing phones, checking locations against internal asset records Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings Building, connecting, and configuring new phones with the correct extensions Providing general support and guidance — being approachable, answering questions, and guiding staff through the changes. Key skills & experience: Confident communicator, comfortable working with stakeholders and staff at all levels Competent in Microsoft Excel – able to update trackers and manage spreadsheets effectively Proficiency in Microsoft Office applications and general IT literacy Well organised and proactive – able to manage your workload independently Role details: Job role: 1 Line Support Job type: Contract Duration: 8-month contract (till end of March 2026) Rate: £150 per day paid to Umbrella company Location: Birmingham Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Contractor

Contractor job
2nd Line Network Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
£280-300
Birmingham, United Kingdom

2nd Line 24/7 WAN Network Support Engineer Brief overview on the role/project: We are seeking a 2nd Line WAN Network Engineer to support, manage and configure SRX series routers as part of our 24/7 BAU operations team, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess good knowledge of configuring key network components. * BGP * IPSEC * MPLS * Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. * Routing and Switching: A solid understanding of routing and switching protocols is essential. * BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. * IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. * PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
Principal Engineer - Support Engineering

BAE Systems
Published on

£45,628-54,500
England, United Kingdom

Job Title: Principal Engineer - Support Engineering (RCM - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable dependant on experience. What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Reviewing software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Supporting stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Providing software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs Carrying out internal assurance of team outputs Supporting with ad-hoc technical queries Facilitating working groups / workshops in relation to technical queries Your skills and experiences: Essential: Degree or equivalent skills knowledge and experience in the C&I (control & instrumentation), PLC (programmable logic control) ecosystems and software support discipline Excellent verbal and written communication skills Excellent IT skills The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues Desirable: Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11 Knowledge of LCM (Lifecycle management) Understanding of ILS (integrated Logistics support) Knowledge of software development lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Support Engineering Team: This role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Permanent

Job Vacancy
Developer with Findur, SQL and Java - Application Support - City London

Nexus Jobs Limited
Published on

£55k-65k
London, United Kingdom

Developer with Findur, SQL and Java - Application Support - City London Our Client is an International Bank with offices in the City of London. They are now looking to recruit a Senior Developer with Openlink's Findur, SQL and Java. Although the role is for an individual to develop and support the Treasury applications systems for the bank. You will be working MS SQL Server be supporting the London and Global Treasury Applications and Systems along with Openlinks Findur treasury system. As MS SQL Server DBA with Application Support you will be involved with developing and implementing solutions for London and Global Treasury Systems requirements. Must have Findur with Java and JVS development skills. Ensure the integrity, security and accuracy of production database environment, ensuring good performance of the dependent applications. Plan and implement operating procedures for backup of database and recovery of database information. Develop database-related application development standards covering database creation, software placement, storage and auditing. Ensures the integrity of the recovery system at all times. Initiates formal testing of the recovery system. Develops database procedures as necessary to enhance the application suite as required. Responds to, resolves and documents support calls for the production and test applications. Maintains to a high standard documentation supporting the build, maintenance and operational procedures of the database environment. Acts as the technical liaison between database operations and vendor support. Performs other related duties as assigned. You must have at least 2 to 5 years solid expertise as a MS SQL Server DBA 2005 and 2008 coupled with Java development and support. You must have the Microsoft SQL Server Administration (Enterprise Edition) experience. High Level T-SQL programming (SP, Functions, Triggers). Operation, design and implementation experience of Mirroring, Log Shipping and SQL Server Replication. SQL Reporting services and Analysis services maintenance and tuning. Good understanding of WINTEL environment with AD domain and user administration. OpenLink Findur Treasury Application would be handy but not a must. Change management concepts and application Configuration and operation of clustered database Servers using external storage. Scripting stored procedures. Security concepts of database management.Change management concepts and application. The role will be to work as a MS SQL DBA with an element of supporting financial applications development with SQL Server and Java. The financial applications include Openlink’s Findur product and Sungard’s Panorama system - you will be trained in this. The Client is keen to recruit an individual who has experience of Findur and in particular Openlink’s scripting language AVS - but this is NOT a must as you will be trained in the use of Findur. Salary for this role is negotiable - but is expected to be in the range £55K - £65K + benefits. Send your CV in MS Word format, along with your availability and salary expectations.

Fixed term

Job Vacancy
SC/DV Cleared 2nd/3rd Line Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
South Gloucestershire, United Kingdom

SC/DV Cleared 2nd line/3rd line Support Work on site in the South West 2-3 days per week with work from home Some travel to other sites 6 months+ The Level 2/ Level 3 IT Support Engineer is to be capable of installing and maintaining computer hardware and software systems used to provide test and reference environments in direct support of deployed Live IT systems. The systems are required to support the Core Engineering Team, Test Team and Live Service Management Team based on VMWare, Windows, Linux and Cisco products. Must have: *Ability to work on site 2-3 days per week or as required within a close knit team environment *Experience using and administering Microsoft Active Directory, Group Policy and DNS, *Use and understanding of Microsoft Server O/S (ideally 2012R2, 2019 and Windows 10) *Experience working/administrating virtualised environments (ideally VMware vCenter) *Good experience working with different computer hardware *Able to lift, shift and install heavy equipment Good to have *Administering Microsoft Exchange Server 2016, Skype Server 2016, Microsoft SharePoint Server, Microsoft SQL Server 2016 *Administering Trend DSM *Administering VEEAM *Administering SolarWinds *Administering Amulet Hotkey Zero Clients (Using Zero Client Manager) *Administering Meinburg NTP *Administering VMware Horizon and AppVolumes *Knowledge of ADFS *Administering Microsoft Endpoint Connection Manager, *Experience with Windows PKI ideally within Defence or DPKI, *Experience with VMware NSX including microsegmentation, *Experience with cryptographic materials, both handling and accounting for *Experience using Linux products *Experience using Cisco Networking Products *Willing to work periodically outside normal working hours including on call on average one week in 6 Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Contractor

Contractor job
DV 2nd Line Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
£350-450
Silchester, England, United Kingdom

Role : 2nd Line Storage Support Engineer Location : Basingstoke We are looking for a 2nd Line System Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Required Skills: - ITSM Tooling - Event Management Tooling (SolarWinds and SCOM) - MECM - SCCM - Effective communication Target Start Date: ASAP Target End Date: 30/11/25 Recruitment Type: Contractor Rate: £350+ Location of role (on site requirements): Basingstoke (Travel to customer site req) Clearance Required: DV Working Pattern: Shift Working (0700 - 1500 or 1100 - 1900) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
IT Associate - application support

BAE Systems
Published on

£40k-46k
Newbarns, England, United Kingdom

Job Title: IT Associate - application support Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: From £40,748 depending on skills and experience What you'll be doing: Working with applications that are currently installed on servers and offer further knowledge on other application aspects Monitoring applications to ensure they are working optimally Applying fixes to failures within applications Manage the maintenance of log files, general proactive maintenance and housekeeping of applications Working alongside project teams to support new application implementations, existing application upgrades and configuration of integrations There is a requirement to take part in OOH Support for a limited number of applications in the portfolio Keeping knowledge articles and team documentation up to date and relevant Following ITIL processes for Change Management as an example to ensure changes are implemented in a controlled manner Your skills and experiences: Essential Be familiar with working within ITIL aligned processes - Request, Incident, Problem and Change Management Hold experience of supplier management communications with hosting providers and software vendor support teams Prior use of service management tools such as ServiceNow/Service Desk or equivalent Investigative and diagnostic skills gained Desirable ITILv3 certification to at least foundation level Experience of Oracle and/or SQL Server databases Experience of Unix or Linux Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Specialist Server and Applications team: This is a really exciting time to join us in the team and work within Application Support where there will be opportunities to understand the wide ranging applications used by BAE Systems and to be a key part of keeping the applications working and therefore ensuring low levels of disruption. There will be further in role training and support to grow and build on current knowledge base as well as exciting future opportunities ahead. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 7th August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-CB1 #LI-Hybrid

Fixed term

Job Vacancy
Tech Bar Support

LA International Computer Consultants Ltd
Published on

3 months
London, England, United Kingdom

Pay Grade / Rate UMB - £18.87 PAYE - £14.54 Basic / £16.51 Premium Location LONDON W2 6LG End Client Marks & Spencer Job Description Tech Bar Support: Excellent problem-solving skills & attention to detail Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
Junior Infrastructure Engineer

Bluetown
Published on

£30k-32k
City of Bristol, United Kingdom

Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP)· Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions · Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.

Permanent

Job Vacancy
2nd Line Technical Support

TXP
Published on

£27k-35k
Birmingham, United Kingdom

Job Title: 2 Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2 Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role for you, please provide an up-to-date CV for consideration and APPLY NOW!

Permanent

Job Vacancy
Chief Product Officer HMCTS Digital Technology Services - HM Courts and Tribunals Service - SCS2

Government Digital & Data
Published on
Agile Scrum

£100k-110k
United Kingdom

This director-level role will be central to shaping the future of digital justice services, affecting millions of people across the UK. The CPO will drive a user-focused product strategy that integrates seamlessly with service teams, ensuring that HMCTS’s digital platforms and tools deliver significant value while meeting operational priorities. This role provides a unique opportunity to influence the modernisation of the justice system, embedding innovation, accessibility, and simplicity at its core. The CPO will work closely with the transformation team within MOJ to ensure opportunities to integrate across the Criminal Justice System (CJS), specifically other MOJ partner agencies, are explored and supported.

Permanent

Job Vacancy
Head of Digital and Data

Nexus Jobs Limited
Published on

London, United Kingdom

Head of Digital & Data Our Client is bank based in Central London with offices across Europe. They are looking to recruit an expert candidate for the Head of Digital position – which is an exciting new position. You will have proven track of working within the banking World and delivering digital capabilities for the bank. You must have at least 5 to 10 years expertise in the digital space within the banking World. This is a senior position and will report to the Board at the bank. The Digital & Data Lead role is responsible for overseeing the strategy and development of the Bank’s digital products and processes and design and implementation of Bank wide data governance framework. Playing an important role within the Bank’s Digital Transformation programme, the role holder will: • Work with multi-disciplinary teams responsible for researching, designing, building and/or procuring, and releasing transformative user journeys – for both customers and employees. • Responsible for engaging collaboratively with the various business and support functions in order to ensure all interests are represented in the development of the Bank’s future state digital capability and to support the adoption and embedding of new digital processes. • Define the overarching digital products and processes vision, building the roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user focussed way. In doing so, ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. • Accountable for delivering and then driving the continual optimisation of the digital products and processes to support the realisation of a seamless, flexible customer and colleague experience. • Responsible for design and implementation of bank wide data governance framework and ensure businesses and support functions are held accountable for ownership and maintenance of accurate data within the bank’s ecosystem. • Responsible for governance, risk management and regulatory compliance activities relating to the digital products and processes under development, forging strong, effective relationships with the 1st and 2nd line control functions. • Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists around user insights, journey and UX design, technology delivery, security and infrastructure are heard and respected in order to develop highly effective digital products through a process of research, ideation and design. • Forge a strong working relationship with Technology and partner with them on the development and delivery of the digital products and processes. • Work closely with stakeholders in Group to accelerate digital development and ensure optimal ways of working. Candidate expertise: • Outstanding SME in digital product and process management and digital user experience design, within the Financial Services industry. • Customer-centric with a strong focus on end user experience and outcomes. • Demonstrable experience in the end to end lifecycle of product and process development, including managing and delivering high quality digital products and processes to end users, from ideation through to delivery, feedback and improvement. • Experience and/or a robust understanding of the bank wide processes is highly desirable. • In-depth knowledge of agile methodologies and significant experience of working within an agile environment. • High degree of proficiency in prototyping and iterative development, with experience in building product teams desirable. • Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others. • Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail. • Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders. • Ability to work independently and manage multiple projects simultaneously, often with competing priorities. • Have strong people skills; approachable, empathetic and able to work with people to achieve progress. • Have strong written and verbal communication skills. • A good knowledge of the Financial Services industry. • Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions. • Relevant certifications or qualifications in agile product management or aligned disciplines. • Understanding of development processes and business case development. Role requirements: • Actively Builds Relationships • Embraces Change and Technology • Creates Business Value • Role Specific Regulations • Risk Management, Governance and Controls • Consumer Duty This is a hybrid role – at least 3 days in the office in Central London. The salary will be circa £100K - £140K plus benefits – dependent on experience. Do send your CV to us in Word format along with your salary and notice period.

Fixed term

Job Vacancy
Project Support Co-Ordinator

TXP
Published on

6 months
London, England, United Kingdom

JUNIOR PROJECT CO-ORDINATOR - 6 MONTHS - £200 P/D INSIDE IR35 - 1-2 DAYS PER MONTH IN CENTRAL LONDON Role Overview We are seeking a highly motivated and detail-oriented Project Support Co-Ordinator to join our dynamic Project Management team. This role plays a critical part in delivering high-quality project support services to both internal stakeholders and external clients. The successful candidate will assist in managing the delivery of work packages and small-scale projects, ensuring they meet agreed time frames, budgets, quality standards, and governance protocols. You will co-ordinate various aspects of project delivery, including planning, monitoring, risk management, stakeholder communication, and documentation, in a fast-paced, commercially-driven environment. Key Responsibilities Oversee the delivery of assigned projects or work packages, ensuring adherence to internal delivery processes, quality standards, and client expectations. Support budgeting and cost tracking activities throughout the project life cycle (where applicable). Plan and monitor project progress, identifying and resolving issues, and escalating when necessary. If you're interested in the role and would like to apply, please click on the link to be considered immediately.

Permanent

Job Vacancy
Principal Engineer - Support Engineering (AR&M)

BAE Systems
Published on

£45,600-57,500
Newbarns, England, United Kingdom

Job title: Principal Engineer - Support Engineering (AR&M) Location: Barrow-in-Furness, Brough OR Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Provide leadership and guidance to the AR&M engineering team Provide technical expertise and a knowledgeable interface to suppliers and customers on AR&M matters Undertake the evaluation and sign-off of the impact of engineering change on support deliverables for systems and equipment Provide oversight of AR&M administrative functions to maintain records within the Support Engineering department and to facilitate ILS activities Produce the full range of AR&M deliverables, including the AR&M Case and Case Reports Your skills and experiences: Essential: Extensive level of domain knowledge over the full range of AR&M disciplines and how they relate to ILS and Safety Experience of delivering AR&M in appropriate phases of the programme lifecycle Knowledge of the complete engineering lifecycle Strong awareness of Product Safety and SHE Good communication skills and be able to interact with stakeholders Degree level qualification in a STEM subject Desirable: Submarine operator/maintainer experience Previous experience within an engineering background Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits. Including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The AR&M and Supportability Team: You will join a growing team of 13 individuals based across our sites at Brough, Filton and Barrow tasked with AR&M analysis and creating case reports against combat systems. This team completes their own AR&M analysis and produces their own reports and calculations to ensure the availability targets are being met for the systems of the submarine. There is a lot of collaboration and engagement required as part of this role therefore you will have the opportunity to liaise with a range of stakeholders from the MOD, Dreadnought Alliance system owners/designers, as well as external suppliers at design reviews and also the Combat Systems senior managers. Joining this team allows you to influence the design of the Dreadnought platform from a Combat Systems perspective as well mentor and coach new members of the team to support the capability further. We offer relocation support across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Permanent

Job Vacancy
Senior Developer - HM Courts and Tribunals Service - G7

Government Digital & Data
Published on
Java

£58k-71k
United Kingdom

As a Senior Developer you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better. Technologies: We rely heavily on Java to write our backend services Node.js and Angular to write our frontend services Power Platform for low-code development Jenkins for deployment Dynatrace for application monitoring Kubernetes and Docker to run our services Azure for most of our infrastructure Postgres and Redis as our databases. Design System for our web interfaces Macs to do all the above In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users Key responsibilities: Write, amend, refactor and document code to build complex programs/scripts, and as required leading on these activities. Adhere to internal process and procedures, promoting and advising others which software development standards, processes & procedures apply. Constantly seek to learn and further develop your skills as required for your role. Monitor changes in the tech stack you use and alert on any major changes affecting our software. Adhere to industry's best practices, produce well-engineered modern products and guide others to do so in a highly competent manner. Ensure that products are secure, engineered to mitigate security threats and have the necessary security controls in place. Ensure that information is handled with confidentiality and integrity, and that products are compliant. Identify and raise risks and support Information Assurance activities. Support and maintain software as required, including in the live environment. Use modern tools to effectively and thoroughly identify, troubleshoot and fix faults. Package and deploy software built. Some activities may be outside the core office hours (in-line with the organisation's policy for OOH). Plan the development on sets of related stories and coordinate integration tasks across systems. Contribute to selection of the software development approach (plan-driven, iterative/agile etc.) for projects. Identify process optimisation opportunities with guidance and support activities to improve the development process. Choose the most appropriate from a variety of methods of prototyping, actively solicit prototypes with others. Define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services. Control and manage service availability to meet the needs of the business in a cost-effective manner. This includes managing the capability, functionality and sustainability of service components (for example, hardware, software, network resources and software/infrastructure as a service). Define the integration build. Coordinate build activities across systems and undertake and support integration testing activities. Take a test-driven approach to software development, write complex automation test scripts and participate in testing. Participate in code reviews of own work and leads code reviews of colleagues' work. Guide and advise others on technical areas you have expertise in, modern development standards and approaches to understand user stories. Coach and mentor more junior colleagues. Lead on and participate in recruitment as required. Participate in and lead on procurement activities as required. Translate user stories to a proposed design and develop software to meet user needs. Collaborate with user researchers, represent users internally and champion user research to focus on all users. The post holder may be expected to travel between sites, for meetings, events etc as and when required.

Submit your CV

  • Manage your visibility

    Salary, remote work... Define all the criteria that are important to you.

  • Get discovered

    Recruiters come directly to look for their future hires in our CV library.

  • Join a community

    Connect with like-minded tech and IT professionals on a daily basis through our forum.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
174 results

Contracts

Contractor Permanent

Location
1

United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2025 © Free-Work / AGSI SAS
Follow us