Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 183 results.
Contractor

Contractor job
4th Line Cloud Support Engineer - VCF - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
RG29 1BY, Hart, England, United Kingdom
4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Permanent

Job Vacancy
Head of Digital and Data

Nexus Jobs Limited
Published on

London, England, United Kingdom
Head of Digital & Data Our Client is bank based in Central London with offices across Europe. They are looking to recruit an expert candidate for the Head of Digital position – which is an exciting new position. You will have proven track of working within the banking World and delivering digital capabilities for the bank. You must have at least 5 to 10 years expertise in the digital space within the banking World. This is a senior position and will report to the Board at the bank. The Digital & Data Lead role is responsible for overseeing the strategy and development of the Bank’s digital products and processes and design and implementation of Bank wide data governance framework. Playing an important role within the Bank’s Digital Transformation programme, the role holder will: • Work with multi-disciplinary teams responsible for researching, designing, building and/or procuring, and releasing transformative user journeys – for both customers and employees. • Responsible for engaging collaboratively with the various business and support functions in order to ensure all interests are represented in the development of the Bank’s future state digital capability and to support the adoption and embedding of new digital processes. • Define the overarching digital products and processes vision, building the roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user focussed way. In doing so, ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. • Accountable for delivering and then driving the continual optimisation of the digital products and processes to support the realisation of a seamless, flexible customer and colleague experience. • Responsible for design and implementation of bank wide data governance framework and ensure businesses and support functions are held accountable for ownership and maintenance of accurate data within the bank’s ecosystem. • Responsible for governance, risk management and regulatory compliance activities relating to the digital products and processes under development, forging strong, effective relationships with the 1st and 2nd line control functions. • Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists around user insights, journey and UX design, technology delivery, security and infrastructure are heard and respected in order to develop highly effective digital products through a process of research, ideation and design. • Forge a strong working relationship with Technology and partner with them on the development and delivery of the digital products and processes. • Work closely with stakeholders in Group to accelerate digital development and ensure optimal ways of working. Candidate expertise: • Outstanding SME in digital product and process management and digital user experience design, within the Financial Services industry. • Customer-centric with a strong focus on end user experience and outcomes. • Demonstrable experience in the end to end lifecycle of product and process development, including managing and delivering high quality digital products and processes to end users, from ideation through to delivery, feedback and improvement. • Experience and/or a robust understanding of the bank wide processes is highly desirable. • In-depth knowledge of agile methodologies and significant experience of working within an agile environment. • High degree of proficiency in prototyping and iterative development, with experience in building product teams desirable. • Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others. • Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail. • Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders. • Ability to work independently and manage multiple projects simultaneously, often with competing priorities. • Have strong people skills; approachable, empathetic and able to work with people to achieve progress. • Have strong written and verbal communication skills. • A good knowledge of the Financial Services industry. • Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions. • Relevant certifications or qualifications in agile product management or aligned disciplines. • Understanding of development processes and business case development. Role requirements: • Actively Builds Relationships • Embraces Change and Technology • Creates Business Value • Role Specific Regulations • Risk Management, Governance and Controls • Consumer Duty This is a hybrid role – at least 3 days in the office in Central London. The salary will be circa £100K - £140K plus benefits – dependent on experience. Do send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
Data Insights Product Analyst - Animal and Plant Health Agency - HEO

Government Digital & Data
Published on
Data analysis
Microsoft Power BI
Python

£34k-37k
United Kingdom
Want to use data to drive better decisions and real-world outcomes? APHA is looking for a Data Insights Lead to help transform how data is used to support services, policy and operational delivery. About the role You’ll join the Data & Information Unit, playing a key role in improving how data is collected, analysed and used across the agency. Working with data specialists, IT teams and stakeholders, you’ll help deliver better reporting, insights and performance measurement to support decision-making. This is a great opportunity to combine data expertise with team leadership, helping to shape new ways of working and supporting the organisation’s move towards more data-driven services. Hybrid working is available, with around 60% of time spent in the office. What you’ll be doing Leading and supporting delivery within the Data Insights team Analysing data and producing high-quality reports and insights Developing dashboards, performance data and management information Using data to support operational, scientific and policy decisions Improving data processes, standards and reporting approaches Promoting the use of modern tools and automated reporting Identifying opportunities for continuous improvement Building strong relationships with stakeholders across the organisation Communicating insights clearly to both technical and non-technical audiences
Contractor

Contractor job
3rd or 4th Line Cloud Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
RG29 1BY, Hart, England, United Kingdom
3rd or 4th Line Cloud Support Engineer Must have an Active DV Clearance 3rd or 4th Line Cloud Support Engineer Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 3rd or 4th Line Cloud Support Engineer Skills and Experience Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 3rd or 4th Line Cloud Support Engineer Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 3rd or 4th Line Cloud Support Engineer Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Permanent

Job Vacancy
EU IT Solution Manager

Nexus Jobs Limited
Published on

£55k-60k
London, England, United Kingdom
EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
IOS Developer

CGI
Published on

United Kingdom
At CGI, we create digital solutions that transform how organisations connect with their users and customers. We’re looking for iOS Developers to join our growing mobile engineering team, helping to deliver high-quality, scalable applications that provide seamless and engaging user experiences. You’ll work on innovative mobile solutions alongside talented designers, engineers, and product specialists in a collaborative Agile environment where your ideas, creativity, and technical expertise will directly influence delivery outcomes. This is an exciting opportunity to contribute to modern mobile applications while developing your skills within a supportive team that values continuous improvement, ownership, and innovation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position with 1 day per week required on-site in Glasgow if you are based locally if not then this expectation is 1 day a month.
Permanent

Job Vacancy
IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Nexus Jobs Limited
Published on

£40k-50k
London, England, United Kingdom
IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
IT Infrastructure Team Lead

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
IT Infrastructure Team Lead Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader. You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services. This covers network, hosting, and server infrastructure (on-premises and cloud). As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects. We are looking for an Infrastructure Team Leader with at least 5 to 7 years proven hands-on expertise who has knowledge managing & improving technologies, security, and compliance for internal led standards. Main Accountabilities Responsible for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge Management, administration, and operational support of the infrastructure Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and configuration management Management of resources ensuring adequate cover is maintained to deliver the existing support requirements Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing Managing effective and value adding third party relationships. Key Requirements Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition Technically delivered a Cloud migration project Exceptional people management skills to inspire and motivate a team of highly technical specialists Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure Experience of delivering infrastructure changes within a fast paced, high frequency change environment An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are: Microsoft based server infrastructures and back-office technologies Linux/open-source technologies Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models Virtualisation technologies Data Centre and Edge Networking Infrastructure and Endpoint security technologies Office 365 and Microsoft Azure Scripting, PowerShell, Ansible The Client is based in Paddington London. The salary for this position is in the range £65K - £75K plus benefits. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Android Developer

CGI
Published on

United Kingdom
At CGI, we build innovative digital solutions that help organisations deliver seamless and engaging experiences for their users. We’re looking for Android Developers to join our growing mobile engineering team, where you’ll play a key role in designing and developing high-performance Android applications using modern technologies and Agile delivery practices. Working alongside talented product managers, designers, developers, and QA specialists, you’ll contribute to scalable mobile solutions that combine technical excellence with exceptional user experience. This is an exciting opportunity to work on impactful digital products while growing your expertise in a collaborative and supportive environment that values innovation, continuous improvement, and professional development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of some of our programmes, you may need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with 1 day per week required on-site in Glasgow if you are based locally. If not, you will be expected to attend meetings in Glasgow on a monthly basis.
Permanent

Job Vacancy
IT Infrastructure Engineer

Nexus Jobs Limited
Published on

US$65k-90k
New York, United States of America
Infrastructure Engineer New York For this role you will need to have at least 5 to 7 years hands-on proven expertise as an Infrastructure Engineer. This role is key towards promoting and representing IT practices and requires an in-depth knowledge of Apple MAC (iOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools for conference and video support, messaging, desktop and mobile telephony, asset management tools, file sharing protocols, user permissions and folder administration. Key Responsibilities: Support employees and their (Mac) OS X clients, incl. web-based systems, Microsoft O365 (SharePoint, Email, Teams, OneDrive, Word, Excel, Powerpoint etc.) Responsible for maintenance and upkeep of our backup Infrastructure, including daily backups for applications, laptops, servers and other designated backup hardware. Responsibility for monitoring,response and audit on all NY based systems. Active representation and participation in weekly Change Management meetings. Responsible for IT new starter training and inductions. Maintain all aspects of IT security systems, including access control, alarm systems. Maintenance and upkeep of network management systems (Meraki). Collaborate with global IT colleagues to manage global application deployments, updates to desktop, patch deployments and system updates. Manage daily user related issues and/or risks and escalate as appropriate. Ensure adequate stock levels of critical components are checked weekly, and stock related documents updated, and ordered. Provide timely report to Senior IT management and key stakeholders on progress of dedicated tasks, or on-going activities, by updating weekly focus report. Main Skills Apple MAC Certification an advantage. Microsoft Office 2008+ support essential. MAC OSX Server administration desired. Active Directory administration essential. Azure system administration essential. Adobe application support (Photoshop, Indesign etc), an advantage Exposure to JAMF Mobile Device Management (MDM) an advantage. Microsoft O365 / Azure support an advantage. Exposure to backup applications an advantage (Druva). Prior experience in supporting 100+ employees an advantage. Mobile Device support (iPhone, iPad and MacBook’s) essential The Client is based in downtown New York USA. Salary is circa $65K - $90K. Please send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
DevOps Architect with AWS

Nexus Jobs Limited
Published on

£65k-80k
Leeds, England, United Kingdom
DevOps Architect with AWS Our Client is an established international company with offices in Leeds UK. The looking to recruit a DevOps Architect with at least 3 to 5 years expertise as DevOps Architect around an AWS environment. You'll support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practice and drive continuous improvement. The role will also involve staying at the forefront of new technologies and new vendors Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we’re more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Qualifications BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change Must have the following: 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. This is an exciting position for someone who enjoys challenges. The salary will dependent upon expertise but in the range £65K - £80K + Bonus + Car allowance. The position will be based at the Clients Leeds offices although you can work remotely and attend meetings as and when required. So send your CV to us in Word format along with your Salary and notice period.
Permanent

Job Vacancy
Senior IT Infrastructure & Systems Manager

Nexus Jobs Limited
Published on

£55k-60k
London, England, United Kingdom
Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization’s IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP’s, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role 3 days in the office in Central London. Salary for this role will be in the range £55K - £60K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
DevOps Engineer with AWS

Nexus Jobs Limited
Published on

£60k-80k
Leeds, England, United Kingdom
DevOps Engineer with AWS To successfully build and deliver our next-generation cloud-hosted and cloud-native technology platforms. You will work within product teams responsible for the full software development life cycle, from conception to deployment. You will support the teams to ensure that solutions and products being developed consider all functional and non-functional requirements including support, maintenance, capacity, security and with a focus on performance. In addition, you will use your skills and experience to help implement DevOps practices across all of IT and drive the modernisation of our platform going forwards. Key accountabilities Build and maintain production and non-production environments to ensure high availability and cost optimization Build and maintain continuous integration and deployment pipelines to achieve fast, effect software delivery Improve performance and scalability of existing systems to meet functional and non-functional requirements Monitor and troubleshoot infrastructure related issues to minimize incidents and achieve resolution SLAs Develop and document best practices for application build and deployment (CI/CD) Contribute to ensuring that applications perform to user expectations and are continuously improved and maintained Work with the Lead Software Engineers, Architecture team and the Solution Delivery teams to contribute to the on-time delivery of solutions and applications Obtain guidance and approval as required to advance activities and resolve issues Communicate regularly regarding the status of current software delivery activities, actively participating in all relevant Scrum ceremonies Maintain an up to date working knowledge of industry best practice in the areas of software engineering and development, supporting and mentoring Solution Delivery teams where necessary BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Ability to work effectively within a team and autonomously with minimal supervision Be confident with Infrastructure as Code and code release strategies. Have experience with application and infrastructure monitoring. Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Agile development techniques and Project management (SCRUM, KANBAN etc.) You’ll be familiar with a cloud-native approach You have a curiosity for new technologies and a thirst for automation, standardisation, continuous integration and continuous delivery Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels The ability to support people through change A strong problem solver and a self-starter with a ‘can do’ attitude. You will speak fluent English with excellent verbal and written communication skills Proficient with Git and Git workflows Exceptional understanding of AWS, containerisation technology, infrastructure and strong technical design skills. Experience with the full software development lifecycle and delivery using Agile practices. Automating cloud native technologies, deploying applications, and provisioning infrastructure. Infrastructure as Code, using CloudFormation, Terraform, or other tools. Azure DevOps Pipelines JIRA & Confluence Knowledge of IP networking, VPN's, DNS, load balancing and firewall. Develop platforms with scalability, security and performance in mind, leveraging the cloud. 5+ years of experience as a technical specialist. 2+ years of hands-on experience of programming in languages such as .Net, Java, C++, Python, Ruby, Go, Swift or similar object-oriented language. Experience with AWS - including but not limited to EC2, S3, RDS, Lambda and CloudFormation Experience of SQL and Windows severs would be beneficial Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. Experienced in working in an agile environment (Scrum / Kanban). You’ll be someone who is happy to work independently or collaboratively on multiple tasks. Overall you are a highly motivated DevOps engineer who is passionate about writing excellent code, have strong communication skills and keen to continuously learn and share knowledge with other The Client is happy to consider 2 days a week in the office or at a push 2 days a month. Salary circa £60K - £80K + Benefits. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Netsuite Solutions Architect

Nexus Jobs Limited
Published on

£55k-70k
Milton Keynes, England, United Kingdom
Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.
Permanent

Job Vacancy
Digital IC Design Engineer

Rise Technical Recruitment Ltd
Published on

£70k-90k
United Kingdom
Digital IC Design Engineer London, Hybrid Working (2 Days Per Week On Site Near Fenchurch Street Station) £70,000 - £90,000 + Benefits Excellent opportunity for a Frontend Digital Design Engineer to join a specialist semiconductor company working on innovative memory technology and advanced chip development. This company are building exciting next-generation semiconductor solutions in a highly technical market. They offer a modern working environment, strong technical leadership, and the chance to contribute to genuinely innovative products. In this role you will focus on frontend digital design, system-level development and verification activities across complex semiconductor products. You will work with multidisciplinary engineering teams from concept through to implementation. The ideal candidate will have strong experience in frontend digital design, RTL or system-level design, along with design verification experience. Candidates with IC design exposure and strong EDA tool knowledge will be well suited. This is a fantastic opportunity for an experienced digital engineer looking to work on complex designs, broaden their technical exposure, and join a growing specialist business. The Role: Frontend digital design for semiconductor products System-level architecture and RTL development Design verification, simulation and debugging Collaborate with analogue, layout and device teams Support product development through implementation stages The Person: Strong frontend digital design experience Experience with design verification methodologies and tools Familiar with EDA tool flows Synopsys experience highly desirable IC design experience beneficial Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Frontend ASIC Design Engineer

Rise Technical Recruitment Ltd
Published on

£70k-90k
United Kingdom
Frontend ASIC Design Engineer London, Hybrid Working (2 Days Per Week On Site Near Fenchurch Street Station) £70,000 - £90,000 + Benefits Excellent opportunity for a Frontend Digital Design Engineer to join a specialist semiconductor company working on innovative memory technology and advanced chip development. This company are building exciting next-generation semiconductor solutions in a highly technical market. They offer a modern working environment, strong technical leadership, and the chance to contribute to genuinely innovative products. In this role you will focus on frontend digital design, system-level development and verification activities across complex semiconductor products. You will work with multidisciplinary engineering teams from concept through to implementation. The ideal candidate will have strong experience in frontend digital design, RTL or system-level design, along with design verification experience. Candidates with IC design exposure and strong EDA tool knowledge will be well suited. This is a fantastic opportunity for an experienced digital engineer looking to work on complex designs, broaden their technical exposure, and join a growing specialist business. The Role: Frontend digital design for semiconductor products System-level architecture and RTL development Design verification, simulation and debugging Collaborate with analogue, layout and device teams Support product development through implementation stages The Person: Strong frontend digital design experience Experience with design verification methodologies and tools Familiar with EDA tool flows Synopsys experience highly desirable IC design experience beneficial Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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