Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Information Security Manager with Network Engineering Skills

Nexus Jobs Limited
Published on

£500-650
London, England, United Kingdom
Information Security Manager with Network Engineering Skills Our Client is bank based in Central London who are looking to recruit a seasoned professional with at least 7 to 10 years expertise level Information Security coupled with Hands-on Network Engineering. The role is mainly Information Security – Data Security and split circa 80% with 20% Network Engineering – so you do need to be hands-on technically. You will ideally have circa 5+ years of work experience with Network Engineering coupled with over 10 years experience with Cisco Systems Products Role Description The Information Security Manager with Network Engineering Skills is a full-time hybrid role based in London, with the flexibility to work from home part of the week. The role oversees the design, implementation, and continuous improvement of information security policies, procedures, and controls across networks and systems. Day-to-day responsibilities include managing the Information Security Management System (ISMS), monitoring cybersecurity and network security events, coordinating incident response, and ensuring compliance with relevant standards and regulations. The person in this role will collaborate with IT and business stakeholders to assess risks, implement technical and procedural safeguards, and support secure network architecture and configuration. Additional tasks include producing security documentation, leading security awareness initiatives, and providing guidance on secure network engineering practices. Qualifications Strong skills in Information Security Management and Information Security, with experience defining and enforcing security policies and governance. Hands-on expertise with Information Security Management Systems (ISMS), including implementation, maintenance, and audit readiness. Proficiency in Cybersecurity and Network Security, covering threat detection, vulnerability management, network hardening, and incident response. Demonstrated network engineering experience (e.g., routing, switching, firewalls, VPNs, secure network design). Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or similar are beneficial. Experience with regulatory and compliance frameworks (e.g., ISO 27001, GDPR, NIST) and security best practices. Ability to analyze complex technical environments, communicate clearly with both technical and non-technical stakeholders, and document security requirements and processes. Bachelor's degree in computer science, information security, engineering, or a related field, or equivalent professional experience. Key Networking Skills Required: Cisco Network Switches Layer 2 and 3 (Catalyst 9K) – CCNP Level, Expert Level Preferred Routing protocol – OSPF (Catalyst 9K) – CCNP Level, Expert Level Preferred Cisco Switch Stacking (Cat 9K Switches 9600, 9300. 9200) Virtual Routing and Forwarding – (Catalyst 9600) Internetworking Troubleshooting - CCNP Level, Expert Level Preferred High Availability and Disaster Recovery - CCNP Level, Expert Level Preferred Security/Cyber Security Skills Required: Cisco Firepower Firewalls (ASA, FTD) - CCNP Level, Expert Level Preferred Palo Alto Firewalls – Specialist Level, Architect Level Preferred Cisco Layer 2 Port Security Network Access Control including Cisco ISE, TACACS etc Network Detection and Response Network Encryption (Site to Site VPN's) Cisco Secure Client (ASA) Network IPS (Trellix) Network Zero Day (Trellix NX or similar) Host Zero Day (Trellix HX or similar) Cyber Security Network Control Incident Investigation with the assistance of group cyber security experts – Tier 1, Tier 2 to 3 preferred, using LogRhythm SIEM a bonus Host End Point Protection (Symantec) Host IPS Preferred Skills and Knowledge Vulnerability Management (Scanning for Vulnerabilities and classifying the risk, CIS Benchmark Scanning and compliance) – Using Rapid7 a bonus Knowledge of Penetration Testing, understanding of the types of testing and their advantages and disadvantages Security Zone Design and considerations Network and Security Architecture Design and Considerations Understanding of Information Security (Confidentiality, Integrity, Availability), MITRE ATT&CK, NIST, ISO 27001, SIEM use cases for key controls etc Risk Management in Cyber Security, SSL Blind spots, what causes them and how to mitigate Malware/Ransomware and how to mitigate along with Penetration testing concepts Understanding of White/Black/Grey Box penetration testing. Developing Security policies and procedures and conducting audits/risk assessments Handling crisis situations during security incidents The role is hybrid 3 days in the office in Central London. The rate for this role will be in the range £500 pd to £650 pd. This is a 3 month assignment. Do send your CV to us in Word format along with your salary and notice period.
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Business Analyst

CGI
Published on

Bridgend, Wales, United Kingdom
At CGI, you will play a key role in shaping and delivering digital services that impact millions of users. As a Senior Business Analyst supporting a key programme, you will work at the heart of a large-scale UK Government transformation, helping translate user needs and policy intent into clear, actionable requirements that drive successful delivery. You will be trusted to take ownership of outcomes, encouraged to apply creative thinking to complex problems, and supported by experienced delivery teams who value collaboration, quality and continuous improvement. This is an opportunity to make a meaningful difference while growing your career within a supportive, people-centred organisation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position, with an expectation of working two days per week on site at our client offices in Swansea.
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Lead Developer (Java)

█ █ █ ██ █ █
Published on
Apache Kafka
CI/CD
Docker

Edinburgh, Scotland, United Kingdom

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Server Architect

Nexus Jobs Limited
Published on

£65k-80k
United Kingdom
Storage & Server Architect As an Storage & Server Architect you would be a key part of the Infrastructure unit and have overall responsibility to design, maintain and provide 2& 3 line support for all Storage & Systems hardware, Operating & Virtualisation Software, Open source and application integration. You would work towards providing a 24/7 support system. Ensure maximum availability of core systems and that performance monitoring is in place and appropriate system capacity planning is undertaken. You would also ensure that required DR and BCP provisions exist and are tested regularly. Maintenance of Infrastructure Provide storage & server hardware, virtualisation,services management, enable technical innovation that can create business value to assist with the company's requirements and expectations. Lead large technology initiatives to build and maintain key elements of the company's infrastructure and associated product portfolio, including but not limited to 24x7 data centre infrastructure management and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 party infrastructure to agreed SLA's including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware and software. IT Governance Manage system security, performance monitoring and alerting, ensure appropriate backups are in place and retained for all systems. Ensure a disaster recovery arrangement is maintained, as required in collaboration with the compliance team and operations are in place to ensure compliance during business continuity events. Work with Compliance Director in the development, adoption and enforcement of Information Security policies, procedures and standards. Work with the Network and Security Architect to ensure appropriate security, patching, maintain secure Internet connectivity & private network connection to/from our partners, customers and other Data & Financial Clearing House Work with Database and Development team for all compute, server and storage providing requirement & 24/7 availability. Complete annual reviews and internal audit of required ISO 27001, 9001 and 22301 standards. Competency Profile Extensive knowledge of data centre operations, , network engineering, datacentre applications, client/server computing and production operations support. Specific technologies of note include Microsoft Server & Linux Operating System. Experience with mid tier storage hardware & appliance is essential, more specifical experience with IBM Storage V37xx & V50xx series will be beneficial. Infrastructure applications, Networking, VMware, Firewall, Security and/or Enterprise-level SANs. Experience with Cloud Services & Provisioning (Experience of Oracle Cloud would be preferential) Ability to lead cross functional project teams in implementing projects of a complex nature. The Client has offices in Central London – although this position will mainly remote. The salary for this role will be circa £65K - £80K. Please do send your CV to us in Word format along with your salary and availability.
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Dev Full Stack full stack React et java | Ile-de-France

Signe +
Published on
Apache Kafka
Java
React

6 months
400-530 €
Boulogne-Billancourt, Ile-de-France
Pour un de nos clients dans le domaine de l'entertainement, nous recherchons 2 à 3 profils en développement full stack React senior et java back end. Vous interviendrez sur la Plateforme Tirage & Sport PdV qui dispose d'un ensemble d'application de gestion Métier pour les jeux de Tirage autour du Moteur de tirage. Ces applications permettent d'assurer le traitement des tirages, la promulgation des résultats, la configuration des promotions, les tirages électroniques, le paiement des rentes. Le but de la mission est d'apporter une expertise technique sur les développements et les tests en contribuant aux Delivery au sein de l'équipe « Back Office Tirage » pour assurer la livraison des différents livrables attendus dans le respect des délais et qualités. DescriptionLa mission se déroule au sein d'une équipe Agile. Le prestataire sera amené à contribuer : A l'étude d'impact et au chiffrage des évolutions A la conception applicative dans le cadre des directives d'architecture Au maintien de la qualité du code (revue & refactoring) Au développement Back-end en Java (Java 11, Spring 4 et 5, Spring Data/Security et Hibernate 5), permettant de gérer différentes interfaces base de données (Oracle et DB2) API REST et Webservices Control-M AWS S3 Event Kafka / Strimzi Au développement Front-end en ReactJS 17 (typescript, NodeJS) Au développement des fichiers Media au format XML/XSLT et SVG/PDF A l'intégration des développements dans le pipeline CI (Git, Gitlab Ultimate, Gitflow, SonarQube, Nexus) A l'automatisation des tests (JUnit, Postman) Au déploiement des applicatifs & supervision (Unix, Docker, Kubernetes, Helm, Headlamp, Grafana, Prometheus, Loki) A la rédaction de la documentation fonctionnelle et technique Au support aux tests et correctifs Au support Niv3 aux incidents de Production A l'interaction avec les autres services Au suivi d'avancement dans le backlog (Jira, ServiceNow, Office365) LivrablesLes livrables attendus dans le cadre de la prestation sont les suivants : Documents de spécifications fonctionnelles détaillées Développements d'un lot de réalisation (User Story) Scripts de tests automatisés Documentation technique et Release Note Correctifs d'anomalies fonctionnelles ou de vulnérabilités Paramétrage et configuration du déploiement
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Job Vacancy
CloudBuilder AWS Expert sur Maison Alfort ou Lille

EterniTech
Published on
Amazon Elastic Compute Cloud (EC2)
Amazon S3
Apache Kafka

3 months
Maisons-Alfort, Ile-de-France
Je cherche pour un de mes clients un CloudBuilder AWS Expert sur Maison Alfort ou Lille Mon client est une banque citoyenne qui accompagne les entreprises, de l'amorçage jusqu'à la cotation en bourse, du crédit aux fonds propres. Si nous sommes une structure historique, organisée et reconnue, nous avons l'esprit agile et rapide et les moyens de notre transformation. Nous sommes LA banque partenaire des entrepreneurs, présente à leurs côtés au cœur de nos 50 implantations. Présents à chaque étape de leur vie ; nous rejoindre c'est œuvrer pour leur compétitivité et une mission d'intérêt générale. Nous souhaitons transmuter pour devenir une FINTECH et offrir les meilleurs services digitaux à l'ensemble de nos clients, grâce à des plateformes digitales : plateformes d'octroi de prêt en ligne Notre challenge: Déployer toutes les solutions Tech d'aujourd'hui, de demain, et ainsi offrir à nos clients des outils adaptés et novateurs, tout en ayant une conscience Green IT afin de servir l'avenir de façon durable. h2. Périmètre du poste Vous interviendrez au sein de la Direction de la technologie de la DSI , direction qui fonctionne sur une logique SAFE à l'échelle. Plus précisément au sein du train Hyperloop dont la raison d'être principale est de bâtir une plateforme cloud hybride basée sur des patterns d'architecture natif, respectant les dernières normes en matière de sécurité, de résilience & d'ouverture. Cette plateforme se veut entièrement automatisée avec des produits innovants accessibles en mode self service à ces clients (métiers / agile teams / marque blanche...) *Vous serez rattaché à la team "Cloud Public",* vous serez en charge de l'accompagnement des projets sur la plateforme AWS sur toutes leurs phases Le CCOE est constitué d'une dizaine de collaborateurs avec 2 squads : • Squad « Socle » en charge de la construction, mise à disposition de services & maintien en conditions opérationnelles de la plateforme AWS • Squad « Shared Service Cloud » est en charge de l'accompagnement des projets sur la plateforme AWS sur toutes leurs phases Une landing zone est constitué des services de base pour l'ensemble des projets & services opérés sur la plateforme dont les plateformes digitales & data . Elle regroupe les services suivants : • Services d'organisation & d'habilitations • Services réseaux & d'interconnectivité (vpc / segmentation / tgw / direct connect...) • Services de sécurité (chiffrement / audit / remédiation / sauvegarde 3-2-1 / reverse...) • Services finops (dashboard / outillage spécialisé apptio / suivi green...) Plus de 200 accounts AWS à ce jour, soit environ 20% du parc applicatif du client, avec plusieurs domaines : • Domaine Digital • Ex : Banque en ligne, Matreso pour la consolidation des encours DSP2, PGE pour les prêts garantis d'état • Domaine Data • Ex : Plateforme Data de valorisation des données, Comptoir de données • Domaine Mutualisé • Ex : KYC pour les processus de conformité client • Domaine Web Objectif de cette mission : L'intervenant assurera le rôle de Cloud builder senior de la team Cloud Public en étroite collaboration avec le Product Owner, et les membres de l'équipe. *A ce titre, il devra :* • Construire et mettre en place les éléments / briques / services nécessaire aux environnements relatifs à la plateforme ou segment d'une plateforme AWS • S'assurer du maintien en conditions opérationnelles de la plateforme à l'état souhaité du client (patching / sécurité / réduction de dette technique) • Automatiser de bout en bout les constructions via Terraform • Intégrer les automatismes dans la chaine CI/CD (Logique GITOPS) • Tester le fonctionnement de l'ensemble (en lien avec l'application ou le socle cible) • Documenter les travaux • Transférer l'expertise à l'équipe Liste des technologies utilisées : Profil recherché{*}{{*}} • Profil Senior/expert, ayant minimum 5 ans d'expérience sur un environnement Cloud AWS (idéalement ayant déjà travaillé dans une équipe de landing zone/socle) • Profil orienté développement (Python / Go) • Maitrise opérationnelle sur outillage devops (Gitlab, Jenkins) et IaC (Terraform) • Bonne connaissance sur stack réseau & sécurité • Une expérience opérationnelle sur une landing zone AWS est un plus • une personne dotée d'un bon sens relationnel, esprit de synthèse avec une prise de recul et force de proposition Stack AWS • Services : CloudFront / EC2 / S3 / EKS / Kafka / APIGateway / RDS / Lambda • Sécurité : CertifcateManager / SecretsManager / KMS / HSM / GuardDuty / ... • Réseau : VPC / TransitGateway / ELB / NLB / ALB / Direct Connect • Data: S3 / Athena / Kinesis / DynamoDb / DocumentDb / ElasticSeardh • IAC / DevOps : Terraform / Packer / Conteneur (Docker, Podman,...) • Dev : Python / Rest / Swagger / Go • Usine logicielle : Jenkins / Gitlab • Observabilité : CloudWatch/ DataDog / ELK / Promotheus/ Grafana • Outils équipe : Office365 / Teams / Confluence Cloud (Jira / Confluent
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Microsoft Excel & Power Platform Migration Expert

K2 Partnering Solutions
Published on
Microsoft Excel

6 months
400-460 £GB
Paris, France
MissionDans le cadre d'un programme de transformation de Google Workspace vers Microsoft 365, notre client souhaite migrer plusieurs solutions métiers critiques développées sous Google Sheets et Google Apps Script vers l'écosystème Microsoft. L'une des priorités est la migration d'une application de reporting Finance permettant de consolider des données provenant de multiples sources et d'automatiser des processus de reporting complexes. La solution existante repose notamment sur : Des formules avancées Google Sheets avec dépendances entre plusieurs fichiers. Des automatisations développées en Google Apps Script. La consolidation de données issues de différentes sources. La génération automatisée de rapports. Des calculs et transformations de type Excel. Des mécanismes de sauvegarde et d'archivage. La génération et la diffusion de rapports PDF. La gestion de la navigation et de l'organisation des classeurs. L'objectif n'est pas de réaliser une simple conversion technique, mais de concevoir et reconstruire une solution robuste dans Microsoft 365, tout en conservant les fonctionnalités existantes et en améliorant sa maintenabilité. Vos responsabilitésRéaliser un audit de la solution existante (Google Sheets, Google Apps Script, dépendances). Définir une stratégie de migration avec recommandations d'architecture, analyse des risques et estimation des charges. Concevoir l'architecture cible basée sur Microsoft Excel, Power Query, Office Scripts, Power Automate, SharePoint et, si nécessaire, Power BI. Produire la documentation technique de conception. Développer un MVP (Proof of Concept) afin de valider les principaux scénarios de migration. Reconstruire l'application complète sous Microsoft 365 en remplaçant les formules Google Sheets et Google Apps Script par leurs équivalents Microsoft. Mettre en place les mécanismes d'actualisation, d'automatisation, de génération et de diffusion des rapports. Réaliser les tests fonctionnels et accompagner les phases de User Acceptance Testing (UAT). Garantir la continuité des processus métiers ainsi que la qualité et la fiabilité des données. Produire la documentation technique et assurer le transfert de connaissances auprès des équipes support. Compétences recherchéesMicrosoft Excel : Expert Power Query : Expert Office Scripts (TypeScript) : Expert Power Automate : Confirmé JavaScript : Notions / Niveau intermédiaire souhaité 📍 Localisation : 100 % Remote depuis l'Europe 📅 Durée : 6 mois + Extension
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Business Analyst

█ █ █ ██ █ █
Published on
Scrum

London, England, United Kingdom

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Solution Architect / E2E Solution Designer

LEVUP
Published on
TOGAF

6 months
Brussels, Brussels-Capital, Belgium
Mission / Purpose • Interact with business requestor – Understand and challenge the needs. • Acts as the technical architecture reference for cross-domain projects. • Defines high-level technical solutions considering architecture guidelines from domains and enterprise standards. • Validates the E2E solutions across components. • Ensures smooth hand-over of initiatives to delivery teams with detailed documentation. Key Responsibility Areas Project/Program Design • Define high-level solutions for projects impacting multiple components (Solution proposa). • Challenge the business needs to optimize design and delivery. • Create EPICs to ensure design quality, testability, and business value. • Identify integration points and define appropriate integration patterns. • Lead Technical core team • Coordinate component design to ensure global coherence. • Present solutions to the Design Authority Board and Business stakeholders • Create architectural artifacts to support transversal project understanding. • Lead hot-housing sessions with components, ensuring effective hand-over to delivery teams. • Test support People Management No direct reports; coordination with project teams and technical specialists during solution design phases. Specific Expertise • Strong knowledge of solution architecture, integration patterns, and enterprise architecture frameworks. • Familiarity with architecture frameworks such as TOGAF, TMF, and ODA is advantageous. • Knowledge of ArchiMate and TMF APIs is a plus. Education, Specific Training & Experience • University degree or equivalent higher education. • Minimum of 3 years of experience in solution architecture, with a focus on end-to-end solution design. • Understanding of functional and non-functional architecture principles. Interpersonal Skills • Ability to explain complex technical matters clearly to diverse audiences. • Strong business acumen with the capacity to challenge and optimize solutions. • Assertiveness and proactive communication. • Fluency in English
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IT Technician

Bluetown
Published on

£30k
M22 8JW, Manchester, England, United Kingdom
Job Title: IT Technician Location: Sharston, M22 4SN Salary: Up to £30,000 depending on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers'liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector. About the Role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: Administration of in-house software; Desktop support and troubleshooting, Windows 10 environments; Support for deployed printers, scanners and other peripherals across the network; Support for company mobile phones or other mobile devices;· Support for company telecoms system Responsibility for maintaining a comprehensive asset register Support for security systems linked to the IT network. Some travel to branch office (Liverpool) may be required on an ad hoc basis. Person Specification: A minimum of 12 months experience working within IT Support. Knowledge of Windows based operating systems and troubleshooting common problems. Understanding of network infrastructure and technology. Understanding of computer hardware and peripherals. Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines. Ability to prioritise work received via telephone, email and helpdesk based on business or user impact. Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times. Excellent organisation and time management skills . Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver. Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Experience of IP telephone systems e.g. Ringcentral is desirable Experience of working in the legal industry is advantageous Salary & Hours: Salary of up to £30,000, dependent on experience The working hours are 9:30am to 6:30pm Monday-Thursday and 9:30am to 6pm Friday. Benefits: 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.
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Analyste Onboarding FIX

JCW Search Ltd
Published on
Business Analyst

2 years
510-1k £GB
Paris, France
Analyste Onboarding FIX – Technologies des Marchés de Capitaux | Paris (Hybride) Nous accompagnons une institution financière de premier plan dans le recrutement d'un Analyste Onboarding FIX afin de renforcer son équipe IT dédiée aux Marchés de Capitaux. Le poste est centré sur la connectivité FIX, l'onboarding des clients et des brokers, les processus de certification ainsi que les environnements de trading électronique. Vous travaillerez en étroite collaboration avec le Front Office, les équipes IT, les brokers et les fournisseurs de solutions technologiques. Vos principales responsabilités : Gérer les activités d'onboarding et de connectivité FIX. Assurer le support des plateformes OMS / EMS. Réaliser les tests, les certifications et le diagnostic des incidents. Contribuer à l'amélioration des processus, à la rédaction de la documentation et au suivi des indicateurs de performance (KPI). Profil recherché : Minimum 2 ans d'expérience en technologies Front Office ou au sein des Marchés de Capitaux. Solide connaissance du protocole FIX. Expérience des solutions OMS/EMS et des flux de trading électronique. Bonne compréhension des produits financiers (Actions, Obligations, Produits dérivés, ETF). Anglais courant indispensable. Localisation : Paris Mode de travail : Hybride – jusqu'à 2 jours de télétravail par semaine après la période d'intégration. Type de contrat : Mission longue durée (2 ans).
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Senior Java Developer

█ █ █ ██ █ █
Published on
Ansible
Bitbucket
CI/CD

Bromley, England, United Kingdom

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Administrateur fonctionnel UCMDB mi-temps

PROPULSE IT
Published on

24 months
325-650 €
Paris, France
PROPULSE IT recherche un Administrateur fonctionnel UCMDB pour une mission à mi-temps chez un de ses clients (Paris) L'application CMDB est le référentiel principal du SI géré par le client. La CMDB a pour objectif de collecter, consolider et référencer l'ensemble des éléments de configuration (EC) du parc informatique RATP. Elle prend en charge la découverte automatique de ces EC, leur agrégation ainsi que leur classification afin de les rendre exploitables et consultables par les clients et utilisateurs de la plateforme. Les administrateurs fonctionnels peuvent définir le niveau de granularité des mécanismes de découverte et des modèles de données associés. L'application repose sur le progiciel OpenText Universal CMDB version 25.2, anciennement dénommé Micro Focus UCMDB. Cette solution est conçue afin d'être administrable majoritairement par les équipes fonctionnelles, le recours à la MOE étant principalement nécessaire pour les corrections d'anomalies, les montées de version, les opérations d'administration avancée, les développements spécifiques et les évolutions techniques. Contexte : La production informatique est organisée en Front Office (exploitation niveau 1) qui assure la supervision des SI et un Back Office qui assure le support notamment de l'équipe de supervision (support niveau 2 et 3). La prestation se déroulera au Back Office pour assurer un rôle de support niveau 2 et 3. Livrables attendus : Les missions à réaliser pour l'administrateur fonctionnel dans le périmètre gestion de parc seront : - Participer à la mise en place du contrôle des données du référentiel avec l'équipe gestion de Parc et effectuer des corrections si nécessaire (Création de jobs de mise à jour). - Assurer le support aux équipes métier de la production. - Formuler des demandes d'évolutions du SI de la production et des services « IT4IT » afin d'en améliorer le fonctionnement. - Participer avec la AMOA aux analyses d'impacts sur le SI de la production et des services « IT4IT » consécutives aux demandes d'évolutions des règles métier / fonctionnalités implémentées. - Gérer les droits d'accès utilisateurs aux sous-systèmes du SI de la production et des services « IT4IT » en fonction de leurs profils. - Régler les paramètres fonctionnels des sous-systèmes du SI de la production et des Services « IT4IT » pour optimiser leur fonctionnement (seuils d'alertes des sondes, création de règles d'enrichissement.). - Participer aux actions de maintenance correctives et évolutives. - Traiter les incidents ou anomalies : identification, diagnostic de l'incident, formulation et suivi de sa résolution auprès de la MOE. - Tracer les évolutions du paramétrage et des interventions dans une base de connaissances. - Fournir des rapports et assurer la communication aux utilisateurs des mises à jour des référentiels, les anomalies corrigées, et les évolutions...
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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