Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Technicien N2/ Proximité / poste de travail

Cheops Technology
Published on
SCCM

12 months
200-240 €
Saint-Crépin-Ibouvillers, Hauts-de-France
La prestation d'accompagnement s'effectuera dans l'environnement technique suivant : Windows 11 Microsoft Office 365 PC (fixe ou portable) DELL Smartphone Apple iPhone Microsoft SCCM (Masterisation, requêtage, déploiement de logiciel) Service Now Prestations attendues La prestation consistera à : Supporter les utilisateurs et les aider à l'utilisation des logiciels et des matériels informatique et téléphonique Dépanner les logiciels et matériels informatique et téléphonique Masteriser les PC (Portable, PC bureautique, Portable CAO, PC CAO) à l'aide de l'outil Microsoft SCCM Mettre à jour les drivers Installer des logiciels utilisateur (aussi bien bureautique que métier) Configurer les profils utilisateur Mettre à jour de la documentation et des procédures Gérer les tickets de support (incident et demande) Paramétrer Windows Cette liste est non exhaustive. La prestation traitera tous les sujets liés au Workplace (Workstation et Smartphone) Des taches d'administration serveur et réseau pourront être confiées notamment sur Windows Server, VMWare ou encore Switch CISCO. Des compétences dans ces domaines seront nécessaires. Livrables Il n'est pas attendu de livrable pour cette prestation. Un point quotidien est réalisé chaque matin avec toute l'équipe IT afin de suivre l'avancement des tickets et les demandes prévisionnelles. Planning du projet La prestation s'effectuera sur une période initiale jusqu'à fin juin 2026 (comprenant une période d'essai de 2 semaines) avec un début de mission au plus tôt. Cette prestation sera susceptible d'être renouvelée.
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Référent fonctionnel Qualité & Formation H/F

INFOTEL CONSEIL
Published on
ITIL
Snow

1 year
350-500 €
Le Mans, Pays de la Loire
Dans le cadre d'un projet stratégique pour l'un de nos clients du secteur de l'assurance, nous recherchons un Référent Support / Formation disposant d'une solide connaissance du métier de l'assurance et de l'environnement d'un centre de services afin d'accompagner les équipes du Centre d'Assistance Informatique. Au-delà de vos activités de support, vous jouerez un rôle clé dans la montée en compétences des équipes Front Office et dans l'amélioration continue de la qualité de service apportée aux utilisateurs. Vos missionsAccompagné(e) par les équipes en place, vous serez notamment amené(e) à : Concevoir, animer et faire évoluer les parcours de formation destinés aux techniciens Front Office. Créer et maintenir les supports pédagogiques (livrets de formation, QCM, matrices de compétences...). Accompagner les équipes dans l'amélioration de la qualité de prise en charge des utilisateurs et promouvoir une véritable culture du service client. Réaliser des écoutes qualité, analyser les tickets et identifier les axes d'amélioration. Participer au maintien et à l'enrichissement de la base de connaissances ainsi que des modèles de saisie dans ServiceNow. Être le référent des techniciens Front Office en les accompagnant dans la résolution des incidents complexes et dans leur montée en compétences. Participer à la gestion des incidents majeurs en lien avec les équipes de pilotage. Renforcer ponctuellement l'équipe support lors des pics d'activité afin de conserver un haut niveau d'expertise technique.
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Permanent

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Technicien Support IT VIP (F/H) - Environnement Premium Paris

Experis France
Published on

75001, France
Technicien Support IT VIP (F/H) - Environnement Premium Paris - Paris Rejoignez une équipe premium dédiée aux dirigeants et utilisateurs stratégiques (COMEX, CODIR, Direction Générale, Retail, événements Luxe). Nous recherchons des talents passionnés par le support de haut niveau, le sens du service et l'excellence digitale. Intégré(e) à une équipe structurée et accompagnée par un Practice Manager, vous devenez l'ambassadeur IT auprès de décideurs de premier plan. Votre rôle: offrir une expérience digitale fluide, sécurisée et irréprochable , dans un environnement exigeant où réactivité, discrétion et professionnalisme sont essentiels. Vos missions Assurer un support de proximité N2 d'une qualité exemplaire : Windows, macOS, iOS, solutions collaboratives, outils métiers. Prendre en charge des incidents VIP avec précision : diagnostic, résolution, suivi proactif, communication maîtrisée. Accompagner des dirigeants et orchestrer des kiosques IT VIP dans des environnements premium. Garantir un support à distance attentif, avec une gestion soignée des tickets (ServiceNow). Déployer, configurer et maintenir en condition opérationnelle des équipements haut de gamme : PC, Mac, iPhone/iPad, solutions de visioconférence (Cisco, Surface Hub…). Assurer la gestion du parc : inventaires, renouvellements, lignes mobiles, logistique, SAV. Participer à des projets IT locaux et internationaux, en collaboration avec les équipes DSI. Rédiger et actualiser les procédures et documents utilisateurs (FR/EN). Contribuer aux événements internes majeurs : séminaires, comités, sessions VIP.
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Permanent

Job Vacancy
Hardware Project Manager

Rise Technical Recruitment Ltd
Published on

Bellshill, Scotland, United Kingdom
Hardware Project Manager (Hybrid -2 days per week onsite, Tuesdays & Thursdays) Very Competitive Salary + 32 Days Holiday + Bonus + Share Incentive Plan + Healthcare Scheme + Income Protection + Life Assurance + Flexible Working Hours + 5% Pension Excellent opportunity for an experienced leader to join a growing and innovative R&D organisation, renowned for its supportive culture and investment in cutting-edge product development. This company is a well-established, international technology specialist developing advanced test and measurement solutions used by telecoms and network operators across the globe. With continued growth in product portfolio and capability, this is an ideal time to join and make a real impact on the future success of the business. In this role you will lead multi-disciplinary Engineering teams in the delivery of next-generation hardware and software solutions. You will be responsible for planning, budgeting and executing product development projects, working closely with Product Management to shape the roadmap and reporting progress to senior stakeholders. This is a fantastic opportunity for a Project Manager to influence product direction and help shape the next generation of innovative solutions. The Role: Lead Electronics, Mechanical and Software Engineering teams through the product development lifecycle Plan, budget and manage complex new product introduction projects Work closely with Product Management to define and refine product requirements and roadmap Provide leadership, direction and support to Engineers, including line management responsibilities The Person: Degree in Electronics, Software Engineering or related subject Strong project management experience delivering combined hardware and software products Proven ability to organise, prioritise and deliver in a dynamic environment Demonstrates a pragmatic and commercially aware approach to decision making Reference Number: BBBH273611 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job Vacancy
4D Planner

Rise Technical Recruitment Ltd
Published on

£40k-55k
United Kingdom
4D Planner Manchester (3 days per week in office, flexible thereafter) £45,000 - £60,000 + Life Insurance + Pension + Benefits Are you a 4D Planner or Digital Engineer looking to work on some of the UK's most complex infrastructure programmes, using cutting‑edge digital tools to influence construction before it even reaches site? This is an opportunity to join a specialist digital consultancy operating at the forefront of construction innovation. Working across major UK infrastructure programmes, you will support project teams by rehearsing and validating construction methodologies through 4D sequencing, giving you a highly visible and technically varied role. You will combine project controls expertise with advanced digital solutions including 4D simulation, digital twins, and AI-enabled reporting. The position offers excellent exposure to large-scale programmes while allowing you to develop within a forward-thinking environment that is shaping the future of digital construction. The ideal candidate will come from a BIM or digital engineering background with strong Primavera P6 experience, 3D model understanding, and hands-on use of leading 4D tools such as Navisworks or Synchro Pro. This is a great opportunity for someone looking to accelerate their career within a consultancy setting. The Role: *Deliver 4D planning and simulation across major infrastructure programmes *Support project teams in validating construction sequencing before site execution *Work with BIM models and integrate them with planning schedules *Utilise tools such as Navisworks and Synchro Pro for simulation and analysis *Collaborate with multidisciplinary teams in a consultancy environment The Person: *Background in BIM, Digital Engineering, or Planning *Strong experience using Primavera P6 *Proficient with 3D models and 4D simulation tools such as Navisworks or Synchro *Experience working on infrastructure or large construction projects *Looking to develop within a forward-thinking digital consultancy Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job Vacancy
Configuration Manager (Service Asset & Configuration Management - SACM)

CGI
Published on

Bridgend, Wales, United Kingdom
At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well-governed IT services. As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business-critical operations. Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience. You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is hybrid but based from our Bridgend office (3 days a week in office).
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Permanent

Job Vacancy
Nous recrutons un Business Analyst Finance / IT

Gamme solutions
Published on
Finance

1 year
Ile-de-France, France
Dans le cadre du renforcement d'une équipe ALMT, nous recherchons un(e) Business Analyst confirmé(e) pour intervenir sur des applications stratégiques liées au refinancement, au risque de crédit et à la gestion de la liquidité. 🎯 Le contexte de la missionVous évoluerez dans un environnement bancaire international, au cœur des activités ALM, avec de nombreuses interactions entre les équipes métiers, IT et Front Office. 👉 Environnement bancaire international 👉 Forte proximité avec les équipes métiers 👉 Missions fonctionnelles, support et évolutions applicatives 👉 Forte visibilité sur des sujets stratégiques 💡 Vos missionsRecueillir et analyser les besoins des utilisateurs Participer à la maintenance évolutive des applications Assurer le support de niveau 3 sur les incidents de production Collaborer avec les équipes Support et Front Office à l'international Faire l'interface entre les équipes métiers et les équipes techniques Participer aux évolutions fonctionnelles autour des sujets ALM, risque de crédit et liquidité 🛠️ Compétences recherchées✅ SQL (maîtrise indispensable) ✅ Anglais courant impératif ✅ Bonne connaissance des produits financiers ALM, du risque de crédit et de la liquidité ➕ Connaissance des méthodologies Agile / Scrum appréciée 🌟 Profil recherchéExpérience confirmée en Business Analysis dans un environnement bancaire Excellentes capacités d'analyse et de synthèse Rigueur et autonomie Bon relationnel et sens du service Proactivité et capacité à travailler avec des équipes internationales
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Permanent

Job Vacancy
Information Security Manager with Network Engineering Skills

Nexus Jobs Limited
Published on

£85k-100k
London, England, United Kingdom
Information Security Manager with Network Engineering Skills Our Client is bank based in Central London who are looking to recruit a seasoned professional with at least 7 to 10 years expertise level Information Security coupled with Hands-on Network Engineering. The role is mainly Information Security – Data Security and split circa 80% with 20% Network Engineering – so you do need to be hands-on technically. You will ideally have circa 5+ years of work experience with Network Engineering coupled with over 10 years experience with Cisco Systems Products Role Description The Information Security Manager with Network Engineering Skills is a full-time hybrid role based in London, with the flexibility to work from home part of the week. The role oversees the design, implementation, and continuous improvement of information security policies, procedures, and controls across networks and systems. Day-to-day responsibilities include managing the Information Security Management System (ISMS), monitoring cybersecurity and network security events, coordinating incident response, and ensuring compliance with relevant standards and regulations. The person in this role will collaborate with IT and business stakeholders to assess risks, implement technical and procedural safeguards, and support secure network architecture and configuration. Additional tasks include producing security documentation, leading security awareness initiatives, and providing guidance on secure network engineering practices. Qualifications Strong skills in Information Security Management and Information Security, with experience defining and enforcing security policies and governance. Hands-on expertise with Information Security Management Systems (ISMS), including implementation, maintenance, and audit readiness. Proficiency in Cybersecurity and Network Security, covering threat detection, vulnerability management, network hardening, and incident response. Demonstrated network engineering experience (e.g., routing, switching, firewalls, VPNs, secure network design). Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or similar are beneficial. Experience with regulatory and compliance frameworks (e.g., ISO 27001, GDPR, NIST) and security best practices. Ability to analyze complex technical environments, communicate clearly with both technical and non-technical stakeholders, and document security requirements and processes. Bachelor's degree in computer science, information security, engineering, or a related field, or equivalent professional experience. Key Networking Skills Required: Cisco Network Switches Layer 2 and 3 (Catalyst 9K) – CCNP Level, Expert Level Preferred Routing protocol – OSPF (Catalyst 9K) – CCNP Level, Expert Level Preferred Cisco Switch Stacking (Cat 9K Switches 9600, 9300. 9200) Virtual Routing and Forwarding – (Catalyst 9600) Internetworking Troubleshooting - CCNP Level, Expert Level Preferred High Availability and Disaster Recovery - CCNP Level, Expert Level Preferred Security/Cyber Security Skills Required: Cisco Firepower Firewalls (ASA, FTD) - CCNP Level, Expert Level Preferred Palo Alto Firewalls – Specialist Level, Architect Level Preferred Cisco Layer 2 Port Security Network Access Control including Cisco ISE, TACACS etc Network Detection and Response Network Encryption (Site to Site VPN's) Cisco Secure Client (ASA) Network IPS (Trellix) Network Zero Day (Trellix NX or similar) Host Zero Day (Trellix HX or similar) Cyber Security Network Control Incident Investigation with the assistance of group cyber security experts – Tier 1, Tier 2 to 3 preferred, using LogRhythm SIEM a bonus Host End Point Protection (Symantec) Host IPS Preferred Skills and Knowledge Vulnerability Management (Scanning for Vulnerabilities and classifying the risk, CIS Benchmark Scanning and compliance) – Using Rapid7 a bonus Knowledge of Penetration Testing, understanding of the types of testing and their advantages and disadvantages Security Zone Design and considerations Network and Security Architecture Design and Considerations Understanding of Information Security (Confidentiality, Integrity, Availability), MITRE ATT&CK, NIST, ISO 27001, SIEM use cases for key controls etc Risk Management in Cyber Security, SSL Blind spots, what causes them and how to mitigate Malware/Ransomware and how to mitigate along with Penetration testing concepts Understanding of White/Black/Grey Box penetration testing. Developing Security policies and procedures and conducting audits/risk assessments Handling crisis situations during security incidents The role is hybrid 3 days in the office in Central London. The salary for this role will be in the range £85K - £100K + Benefits. Do send your CV to us in Word format along with your salary and notice period.
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POT9298 - Un Accompagner avec une expertise GENETEC sur Toulouse

Almatek
Published on
Agile Method

6 months
Toulouse, Occitania
Almatek recherche pour l'un de ses clients,Un Accompagner avec une expertise GENETEC sur Toulouse Compétences techniques Expertise Genetec - Expert - Impératif Certification Genetec OTC - Expert - Impératif Agilité - Confirmé - Important Connaissances linguistiques - Description détaillée Profil recherché : Expert Infrastructure Genetec Le candidat doit être un expert certifié Genetec, capable de concevoir, déployer, maintenir et faire évoluer des infrastructures de sûreté électronique (vidéosurveillance, contrôle d'accès et détection d'intrusion). Compétences et prérequis : - Certification Genetec OTC minimum. - Accès aux outils de support Genetec : GTAP Hotline Historique des tickets TechDocHub - Accès aux systèmes infra. associé à la certification. Missions principales - Concevoir, déployer et mettre en production des infrastructures Genetec conformes :aux standards Genetec, aux exigences client, aux contraintes de coûts, délais et qualité. - Garantir des solutions fiables, stables, évolutives et sécurisées. - Qualifier les solutions matérielles et logicielles, y compris les montées de version. - Participer à la veille technologique et à l'innovation. Expertise attendue - Études et conception de solutions de : vidéoprotection, contrôle d'accès, détection d'intrusion. - Conseil technique et accompagnement des projets. - Réalisation de POC et expérimentations. - Participation à la rédaction des cahiers des charges et des référentiels techniques. - Déploiement et mise en exploitation des infrastructures. - Contrôle de la conformité aux normes de sécurité. - Rédaction de procédures d'installation, de configuration et d'exploitation. - Formation des équipes internes (experts, administrateurs, exploitants). Exploitation et support - Assurer le MCO/MCS (Maintien en Condition Opérationnelle et de Sécurité). - Apporter un support de niveau expert : dépannage, résolution d'incidents, accompagnement de l'exploitation, déploiement de nouveaux systèmes. En résumé Le profil recherché est celui d'un ingénieur/expert Genetec certifié OTC, disposant d'une forte expertise technique sur les infrastructures de sûreté électronique. Il intervient sur l'ensemble du cycle de vie des solutions : conception, qualification, déploiement, exploitation, support, évolution et transfert de compétences, avec une forte exigence de qualité, de sécurité et de conformité aux standards client.
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Support COBOL – Moyens de Paiement / Cash Management / SWIFT (F/H)

AVA2I
Published on
COBOL
SWIFT

3 years
40k-45k €
400-550 €
Ile-de-France, France
ContexteDans le cadre du renforcement de nos équipes de maintenance et de support applicatif, nous recherchons un Consultant Support COBOL confirmé disposant d'une solide expérience des environnements bancaires, notamment dans les domaines des moyens de paiement, du cash management et des échanges SWIFT. Profil recherchéExcellente maîtrise du développement et du support COBOL sur environnement Mainframe z/OS. Très bonne maîtrise de SQL. Expérience significative en maintenance applicative et support de production. Bonne connaissance des environnements bancaires et financiers. Expérience impérative sur des projets ou applications liés aux : Moyens de paiement Cash Management SWIFT (MT/MX) ISO 20022 Connaissance des méthodologies Agile/Scrum appréciée. MissionsPérimètre Assurance VieRéalisation de chiffrages et études d'impact. Maintenance corrective et évolutive de programmes batch sous z/OS. Mise à jour de la documentation et des référentiels GCL (Gestion de la Configuration Logicielle). Périmètre Moyens de PaiementParticipation au programme de migration SWIFT des messages MT FIN vers le format MX ISO 20022 dans un contexte Agile (Scrum). Accompagnement de la coexistence des formats MT et MX dans le cadre des évolutions réglementaires SWIFT. Conversion et adaptation des flux MX vers les applications bancaires existantes. Mise en œuvre des règles de mapping et des spécifications CBPR+ (Cross Border Payments and Reporting+). Maintenance évolutive et corrective de programmes batch, transactions TP et modules sous z/OS. Contribution à l'évolution des traitements permettant la consultation et le suivi des messages interbancaires. Assistance aux phases de recette. Analyse et correction des anomalies remontées via ALM/QC. Compétences techniquesCOBOL JCL DB2 / SQL z/OS CICS (apprécié) SWIFT MT / MX ISO 20022 CBPR+ ALM / Quality Center Méthodologie Agile / Scrum
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Permanent

Job Vacancy
Administrateur Systèmes & Réseaux H/F

Ela Technology
Published on
Linux
OS Windows
VMware

1 year
40k-45k €
400-550 €
Écully, Auvergne-Rhône-Alpes
Au sein de la DSI, vous intervenez sur l'administration, l'exploitation et l'évolution des infrastructures systèmes, réseaux et cloud dans un environnement critique et multi-sites. Vos missionsAdministrer et maintenir les infrastructures réseaux (switches, routeurs, firewalls) et serveurs. Assurer le MCO des environnements virtualisés et des infrastructures Microsoft On-Premise, hybrides et Cloud. Garantir la disponibilité des applications métiers et de l'ERP. Superviser les performances, gérer les incidents complexes et assurer un support technique avancé. Participer aux projets d'évolution des infrastructures et des réseaux. Assurer la sécurité des systèmes et des données, réaliser les audits et appliquer les politiques de sécurité. Gérer les sauvegardes, les PRA/PCA et les solutions d'impression sécurisée. Documenter les architectures, procédures et actions de remédiation. Assurer une veille active sur les sujets Infrastructure, Cybersécurité et IA. Contribuer ponctuellement au support Helpdesk en cas de besoin. Compétences recherchéesExpérience confirmée en administration systèmes, réseaux et infrastructures hybrides. Maîtrise de Windows Server, Linux, VMware et/ou Hyper-V. Très bonne maîtrise des infrastructures réseaux : LAN, WAN, WLAN, VLAN, switching, routing. Connaissance des solutions Aruba WiFi/LAN appréciée. Bonne maîtrise des architectures SD-WAN, VPN, ZTNA, SASE. Connaissance des solutions Fortinet fortement appréciée. Expertise Microsoft 365 : Entra ID, Intune, MDM, SSO, Exchange Online, Teams, SharePoint. Maîtrise de PowerShell et bonnes connaissances des scripts Linux. Connaissances en cybersécurité : SOC, EDR, NIS2. Bonne compréhension des environnements web et du pilotage de prestataires. Anglais professionnel indispensable.
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Job Vacancy
Senior Business Analyst - 6 Months Contract

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London, England, United Kingdom

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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