Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

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Junior Software Developer (.NET / Power Platform)

Bluetown
Published on

£26,660-32k
HU1 1AA, Hull, England, United Kingdom
Job Title: Junior Software Developer (.NET / Power Platform) Location: Hull, UK (Hybrid / Office) Salary: £26,660 - £32,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for an enthusiastic Junior Software Developer to join our development team. This is an exciting opportunity for someone early in their development career who enjoys solving business problems through technology and wants to work across both traditional software development and the Microsoft Power Platform. You will contribute to the development and support of internal and client-facing business systems, helping to deliver innovative solutions using technologies such as .NET, SQL Server, and Microsoft Power Apps. About the Role: This role is ideal for a developer with a solid technical foundation who is eager to learn and grow. You will work alongside experienced developers and consultants, supporting the development of business applications, database solutions, and Power Platform applications. A significant part of the role will involve designing, developing, and enhancing Microsoft Power Apps Canvas Applications to help automate business processes and improve user experiences for our clients and internal teams. You will gain exposure to the full software development lifecycle, from requirements gathering and solution design through to development, testing, deployment, and ongoing support. Key Responsibilities: Develop and maintain applications using VB.NET and C#.NET Design, build, and enhance Microsoft Power Apps Canvas Applications Assist in developing solutions using the wider Microsoft Power Platform, including Power Automate and Dataverse Design, write, and optimise SQL Server queries and stored procedures Implement new features and improve existing functionality across internal and customer systems Debug, test, and resolve software defects Work with stakeholders to understand business requirements and translate them into practical technical solutions Support and improve existing legacy applications while contributing to platform modernisation initiatives Integrate business applications with third-party systems and APIs Produce technical documentation and support handover activities Follow development standards, version control practices, and release procedures Participate in code reviews and team knowledge-sharing activities About you: We are looking for someone who enjoys learning, solving problems, and helping businesses work more efficiently through technology. You may already have commercial development experience or have developed your skills through education, placements, apprenticeships, or personal projects. You should be comfortable working with technology, willing to learn new tools and approaches, and able to communicate effectively with both technical and non-technical colleagues. Most importantly, we're looking for someone with a positive attitude, strong attention to detail, and a genuine interest in developing their career within software development and the Microsoft ecosystem. Required Skills & Experience: Experience with software development using VB.NET and/or C# (commercial, educational, or personal projects considered) Basic understanding of Microsoft SQL Server and relational database concepts Experience writing SQL queries and working with data Understanding of software testing and troubleshooting techniques Familiarity with version control systems such as Git Strong analytical and problem-solving skills Good communication skills and willingness to work collaboratively Desire to learn new technologies and continuously develop technical skills Desirable Skills: Experience creating or supporting Microsoft Power Apps Canvas Applications Exposure to Power Automate and broader Microsoft Power Platform technologies Experience with ASP.NET, .NET Core, or Web APIs Familiarity with Dataverse and Microsoft 365 integrations Exposure to ERP or business management systems such as Sage 200 Experience integrating with REST APIs Knowledge of JavaScript, HTML, or CSS Cloud exposure (Azure preferred) Understanding of DevOps or CI/CD concepts Mobile application development exposure (e.g. Flutter/Dart) What we offer: Opportunity to work with modern Microsoft technologies including Power Platform Hands-on experience across both software development and low-code application development Structured training and mentoring from experienced developers and consultants Varied work across multiple industries and business systems Exposure to the complete software development lifecycle Opportunity to modernise legacy applications and contribute to new product development Supportive and collaborative team environment Clear career progression and development opportunities Healthy work-life balance with hybrid working options Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; Junior Software Developer, Trainee Developer, Graduate Software Engineer, Software Engineer, Software Development Engineer, Software Developer, Developer, Programmer, C + + Developer, . Net Developer, Software Programming, Software Development, IT Developer, C Developer, JavaScript, Software Development Engineer may also be considered for this role.
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Permanent

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Full Stack Java Developer (Fixed-Term Contract) | London, UK | Hybrid

█ █ █ ██ █ █
Published on
API
Automation
CI/CD

London, England, United Kingdom

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Data Migration Lead SAP S/4 Ecosystem

Focustribes
Published on
Data governance
Master Data Management (MDM)
SAP S/4HANA

24 months
800-950 €
Ile-de-France, France
Contexte Dans le cadre d'une transformation d'entreprise visant à aligner les processus métiers et data, un grand groupe industriel international renforce son équipe en recrutant un lead migration. L'entreprise lance un programme de migration de données à grande échelle, en mode Greenfield, dans le cadre de son projet SAP S/4 HANA. Missions En tant que Lead Data Migration SAP S/4 Ecosystem, vos principales missions sont : Piloter le workstream de migration de données dans le cadre d'une implémentation SAP S/4 HANA Greenfield à grande échelle Être le point de contact principal pour l'ensemble des activités de migration de données Définir et exécuter la stratégie de migration de données : planification, exécution, suivi Garantir le respect des délais, du budget et des standards de qualité du projet Coordonner et collaborer avec la Group Data Office ainsi qu'avec les chefs de projet des différentes entités / pays et leurs data stewards, pour identifier, nettoyer et valider les besoins en données Travailler en étroite collaboration avec les équipes IT internes pour piloter l'extraction des données depuis les systèmes legacy Superviser le profilage, le nettoyage et l'enrichissement des données pour garantir une migration de haute qualité Définir les règles de qualité des données et les critères de validation, en partenariat avec la Group Data Office et l'intégrateur système Fixer les indicateurs clés (KPI) permettant de suivre l'avancement de la préparation des données Garantir la conformité aux politiques de gouvernance des données et aux exigences réglementaires Accompagner l'intégrateur système dans la conception et les tests des outils et scripts de migration Identifier les risques liés à la migration de données et proposer des plans de mitigation Suivre l'avancement et lever les points bloquants pour assurer une exécution fluide Conduire les retours d'expérience post-migration Reporter l'avancement au comité de pilotage et à la direction du programme Faire le lien entre les équipes techniques et fonctionnelles pour garantir l'alignement du projet
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DevOps – DevSecOps Senior chez EDF à Lyon

Deodis
Published on
AWS Cloud
AWS Cloudwatch
Grafana

24 months
45k-50k €
400-460 €
Lyon, Auvergne-Rhône-Alpes
DevOps – DevSecOps Senior chez EDF à Lyon Contexte de la mission Dans le cadre du programme de refonte SI d'EDF, nous recherchons un(e) DevSecOps très autonome pour piloter un POC d'intégration d'un progiciel « support » dans une architecture AWS existante. Vous serez seul(e) sur le sujet au quotidien,, en lien direct avec le pilote produit, l'architecte et la MOA IT. Objectif : valider l'intégration, sécuriser l'architecture et préparer une bascule en mode « produit » si le POC est concluant. Objectifs et livrables Mission : Concevoir et implémenter l'architecture d'intégration du progiciel dans AWS Développer les modules Terraform et mettre en place les pipelines CI/CD (GitLab CI) Intégrer la dimension SecOps dans les chaînes de build et de déploiement Mettre en place le monitoring, l'analyse de logs et le suivi de la consommation Cloud Challenger les choix d'architecture avec le pilote produit et l'architecte solution Produire la documentation technique et le plan de reprise en mode produit si le POC est validé Profil recherché Type de profil : Intégrateur applicatif / DevOps – DevSecOps Senior – Lyon Compétences techniques requises Terraform AWS (notamment ECS, services de base IaaS/PaaS) GitLab CI Scripting (Shell, Python ou équivalent) Outils de gestion de projet et documentation : Jira, Confluence Compétences techniques appréciées AWS EKS, Docker AWS Security Hub Pratiques SRE, monitoring CloudWatch, création de synthetics Grafana ou outils de supervision équivalents Certifications Requises :Certification SysOps Admin Associate Au moins 1 certification AWS (niveau Associate ou supérieur) Appréciées :Certification AWS Security Specialist Expériences professionnelles Requises :Expérience significative sur des projets similaires : intégration de progiciels / solutions du marché dans des architectures Cloud (AWS), mise en place de CI/CD, SecOps. Appréciées :Connaissance du contexte EDF et/ou du contexte nucléaire (sûreté, sécurité, contraintes réglementaires). Soft skills Très forte autonomie (point clé de la mission, ressource seule sur le projet au quotidien). Capacité à dégrossir un sujet et à proposer des orientations d'architecture. Excellente communication avec des interlocuteurs variés (IT, métier, éditeur, sécurité). Force de proposition, rigueur, fiabilité. Capacité à produire des livrables lisibles, analysables facilement et conformes aux exigences EDF.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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