Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 697 results.
Permanent

Job VacancyJunior Software Engineer

Rise Technical Recruitment Ltd
Published on

£40k-50k
Thornbury, England, United Kingdom
Junior Software Project Engineer Bristol (Thornbury) £40,000 - £50,000 + Training + Hybrid Working + Career Progression + Benefits Are you a Junior Software Engineer, Controls Engineer or Automation Engineer with some industry experience, looking to join a well-established engineering business where you will receive structured training, work on varied industrial automation projects and develop into a fully-fledged Software Project Engineer? This is an excellent opportunity to join a leading engineering services provider working across a range of highly regulated industries including food & beverage, pharmaceutical, chemical and personal care. Working as part of a specialist software team, you will assist in the delivery of automation projects from initial quotation through to commissioning. The role offers a blend of office-based, hybrid and site-based work, providing excellent variety and long-term development opportunities. You will support the development and modification of PLC, HMI and SCADA systems, produce technical documentation and work closely with customers and project teams to ensure projects are delivered safely, efficiently and to specification. This role would suit an engineer with software, controls, automation or electrical engineering experience who is looking to build their technical expertise and progress their career within a growing and supportive organisation. The Role: *Assist with the delivery of industrial automation and software projects *Produce technical documentation including FDS, RAMS and project quotations *Develop and modify PLC, HMI and SCADA software *Support commissioning, fault-finding and installation activities *Work closely with customers, engineers and project teams throughout delivery The Person: *Degree, HND, HNC or equivalent experience in Electrical Engineering or a related discipline *Previous experience within software, controls, automation or electrical engineering *PLC, HMI or SCADA experience advantageous *Strong IT skills including Microsoft Office *Full UK driving licence and willingness to travel *Excellent communication and problem-solving skills Reference Number: BBBH277230 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Contractor

Contractor jobAdministrateur fonctionnel UCMDB mi-temps

PROPULSE IT
Published on

24 months
325-650 €
Paris, France
PROPULSE IT recherche un Administrateur fonctionnel UCMDB pour une mission à mi-temps chez un de ses clients (Paris) L'application CMDB est le référentiel principal du SI géré par le client. La CMDB a pour objectif de collecter, consolider et référencer l'ensemble des éléments de configuration (EC) du parc informatique RATP. Elle prend en charge la découverte automatique de ces EC, leur agrégation ainsi que leur classification afin de les rendre exploitables et consultables par les clients et utilisateurs de la plateforme. Les administrateurs fonctionnels peuvent définir le niveau de granularité des mécanismes de découverte et des modèles de données associés. L'application repose sur le progiciel OpenText Universal CMDB version 25.2, anciennement dénommé Micro Focus UCMDB. Cette solution est conçue afin d'être administrable majoritairement par les équipes fonctionnelles, le recours à la MOE étant principalement nécessaire pour les corrections d'anomalies, les montées de version, les opérations d'administration avancée, les développements spécifiques et les évolutions techniques. Contexte : La production informatique est organisée en Front Office (exploitation niveau 1) qui assure la supervision des SI et un Back Office qui assure le support notamment de l'équipe de supervision (support niveau 2 et 3). La prestation se déroulera au Back Office pour assurer un rôle de support niveau 2 et 3. Livrables attendus : Les missions à réaliser pour l'administrateur fonctionnel dans le périmètre gestion de parc seront : - Participer à la mise en place du contrôle des données du référentiel avec l'équipe gestion de Parc et effectuer des corrections si nécessaire (Création de jobs de mise à jour). - Assurer le support aux équipes métier de la production. - Formuler des demandes d'évolutions du SI de la production et des services « IT4IT » afin d'en améliorer le fonctionnement. - Participer avec la AMOA aux analyses d'impacts sur le SI de la production et des services « IT4IT » consécutives aux demandes d'évolutions des règles métier / fonctionnalités implémentées. - Gérer les droits d'accès utilisateurs aux sous-systèmes du SI de la production et des services « IT4IT » en fonction de leurs profils. - Régler les paramètres fonctionnels des sous-systèmes du SI de la production et des Services « IT4IT » pour optimiser leur fonctionnement (seuils d'alertes des sondes, création de règles d'enrichissement.). - Participer aux actions de maintenance correctives et évolutives. - Traiter les incidents ou anomalies : identification, diagnostic de l'incident, formulation et suivi de sa résolution auprès de la MOE. - Tracer les évolutions du paramétrage et des interventions dans une base de connaissances. - Fournir des rapports et assurer la communication aux utilisateurs des mises à jour des référentiels, les anomalies corrigées, et les évolutions...
View this job
Contractor

Contractor jobChef de projet CDM

Deodis
Published on
Project management

12 months
430-460 €
Sophia Antipolis, Provence-Alpes-Côte d'Azur
Mission sur site à Sophia Antipolis, télétravail partiel Au sein du Service Customer Delivery Management », vous pilotez la relation contractuelle des clients en production en mode SaaS ou On-premise, dans les domaines de la Signature Electronique ou des Jeux en ligne. Interlocuteur privilégié auprès de nos clients en production, vous jouez un rôle clé pour assurer la qualité de la relation contractuelle, tout en pilotant efficacement les équipes transverses assignées à vos comptes. Missions: Gérer la relation contractuelle avec les clients en production, la communication avec les clients en tant qu'interface principale pour nos clients et être leur premier point d'escalade en dehors de la hotline. Piloter la gouvernance des clients en RUN, les comités de pilotage avec les clients et la satisfaction du client. Organiser et animer des réunions avec les clients, les équipes techniques, commerciales ou le management de la BU DTS, avec comptes-rendus clairs et synthétiques S'assurer de la conformité des niveaux de services contractuels (SLA) et de la fourniture des indicateurs contractuels au client Contribuer à la bonne gestion des tickets incidents et requêtes clients avec les équipes de support responsables et s'assurer de la fourniture des post mortem à la suite des incidents critiques conformément à la Convention de service. Obtenir la validation du passage en production et du bon transfert au support des nouveaux clients/nouveaux services majeurs Coordonner la gestion des changements sur les plateformes en coordination avec les clients Contrôler les coûts RUN et la facturation des clients RUN en temps opportun en fonction des jalons clients et des transactions des clients afin de contribuer à la gestion du P&L Gérer le suivi des bons de commande et interagir avec les entités internes et externes Assister des équipes avant-ventes pour la qualification de nouveaux besoins, en aidant à formaliser les demandes d'un prospect ou d'un client de façon à pouvoir répondre efficacement et exhaustivement. Identifier les opportunités de nouvelles affaires et lancer le processus de demandes de changement Accompagner des équipes dans la rédaction de spécifications fonctionnelles et/ou techniques, de dossiers d'architecture, ou de cahiers de recettes, tout en veillant à leur qualité et leur exhaustivité avant de les valider Des déplacements ponctuels en France et à l'étranger sont à prévoir.
View this job
Permanent

Job VacancySenior Azure Data Engineer

Rise Technical Recruitment Ltd
Published on

£60k-67k
Streatley, England, United Kingdom
Senior Azure Data Engineer Thatcham (Hybrid, Minimum 2 Days Per Week Onsite) Commutable from Reading, Basingstoke, Newbury, Andover and surrounding areas. Up to £67,000 + 10% Non-Contributory Pension + 29 Days Holiday + Bank Holidays + Hybrid Working + Excellent Benefits Are you an experienced Azure Developer with strong Python skills who wants full ownership of greenfield cloud projects, the opportunity to shape technical direction, and the chance to help upskill a growing team within an ambitious and rapidly expanding data division? This is an excellent opportunity to join a collaborative and fast-growing data team within an established research organisation that is investing heavily in cloud technologies, analytics, and modern data platforms. Having expanded significantly in recent years, the division offers genuine opportunities for progression, continuous learning, and exposure to the latest technologies. As the organisation continues its transition towards a more data-driven future, you'll play a key role in delivering Azure-based solutions from concept through to deployment. You'll have the autonomy to take ownership of projects, influence technical decisions, and determine the best approach to delivering high-quality solutions. Alongside hands-on development, you'll act as a senior Azure specialist within the team, helping to raise technical capability and sharing knowledge with colleagues. This role would suit a self-starter who enjoys solving complex problems, communicating with stakeholders, and taking responsibility for the full project lifecycle. The Role: *End-to-end ownership of Azure cloud and data projects *Design and development of scalable Azure-based solutions *Building integrations, APIs, ETL processes and data pipelines *Working closely with stakeholders to deliver business-critical products *Supporting and mentoring colleagues on Azure best practice *Delivering greenfield projects using modern cloud technologies The Person: *Strong commercial Azure development experience *Excellent Python development skills *Experience delivering projects from design through to deployment *Strong communication and stakeholder management abilities *Self-motivated and comfortable working with a high degree of autonomy *Background in cloud, data engineering, or analytics environments Reference Number: BBBH279045 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Contractor

Contractor jobInfrastructure Architect - VCP - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
£650
RG29 1BY, Hart, England, United Kingdom
Infrastructure Architect - VCP Must have an Active DV Clearance You will work closely with senior customer stakeholders, technical teams, security specialists, service architects, and third-party suppliers throughout the full delivery lifecycle. The position is ideal for an experienced Infrastructure Architect with strong customer-facing skills and a proven track record delivering secure enterprise infrastructure solutions. Infrastructure Architect Responsibilities Design and deliver secure, highly resilient infrastructure architectures. Own the technical delivery of infrastructure proposals from design through to implementation. Work closely with customers to define infrastructure requirements and technical solutions. Ensure architectural solutions align with customer strategy and business objectives. Collaborate with security, service, engineering, and project delivery teams. Manage technical change requests and third-party supplier activities. Support successful project delivery, service transition, and operational readiness. Promote Agile delivery practices and contribute to continuous improvement across the architecture function. Infrastructure Architect Skills and Experience Experience within VCP is essential Extensive experience designing and implementing secure, large-scale enterprise infrastructure solutions. Strong customer-facing experience with the ability to influence senior stakeholders and executive leadership. Experience defining infrastructure requirements directly with customers. Proven track record delivering production infrastructure implementations through to successful service transition. Experience designing infrastructure solutions that comply with security standards and best practice. Strong understanding of Agile delivery methodologies. Excellent knowledge of Microsoft Windows enterprise administration, including GPO, Registry, WMI, PowerShell, Windows Update, patch management, and Windows Installer technologies. Excellent communication, stakeholder management, and technical leadership skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
View this job
Fixed term

Job VacancySenior Network Systems Engineer

Nexus Jobs Limited
Published on

£70k-80k
London, England, United Kingdom
IT Senior Network Systems Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Network Systems Engineer ideally with at least 7 to 10 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds – Service Desk Software experience Experience of Palo Alto firewalls Firemon – Network Security Devices and Policy Management Complex Switches experience is essential. Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £70K - £80K. This is a 12 month FTC role. Please send your CV to us in Word format along with your salary and notice period.
View this job
Permanent

Job VacancyIT Technician

Rise Technical Recruitment Ltd
Published on

£30k-32k
Llangeler, United Kingdom
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Contractor

Contractor jobBusiness analyst – BDI interplay & comptabilité bancaire

Mon Consultant Indépendant
Published on
API
Axway
JIRA

6 months
400-490 €
Paris, France
Contexte : Dans le cadre de l'évolution et du support de son progiciel BDI Interplay, notre client recherche un Business Analyst confirmé pour assurer le recueil et l'analyse des besoins utilisateurs et coordonner les échanges avec l'éditeur Axway. Le consultant interviendra au sein de l'équipe en charge de la comptabilité détaillée des opérations financières, bancaires et des activités d'Assurance Export, avec également un rôle sur le paramétrage comptable AIS/FAH et le suivi de production Missions principales : · Recueillir et analyser les besoins utilisateurs exprimés par les Project Managers. · Assurer l'interface entre les équipes métier, les Project Managers et l'éditeur Axway. · Coordonner les échanges, les plannings, les chiffrages et le suivi des livrables. · Rédiger les spécifications technico-fonctionnelles détaillées. · Rédiger les User Stories et définir les critères d'acceptation dans un environnement Agile SAFe. · Gérer et prioriser le backlog. · Suivre les livraisons et organiser les tests d'acceptation. · Définir la stratégie de tests, exécuter les recettes fonctionnelles et contribuer aux TNR. · Qualifier et analyser les anomalies rencontrées. · Accompagner les utilisateurs dans la prise en main des nouvelles fonctionnalités. · Animer les réunions utilisateurs et les sessions de formation. · Contribuer à la planification et aux mises en production. · Paramétrer les règles comptables sur AIS/FAH et assurer le suivi des traitements en production. · Contribuer au support de l'existant et à l'excellence opérationnelle du périmètre. · Exploiter les services IA mis à disposition dans le cadre de la mission. Livrables attendus : · Évolutions fonctionnelles et technico-fonctionnelles sur BDI Interplay. · Spécifications détaillées et User Stories. · Cahiers de recette, stratégies et résultats de tests. · Suivi des livraisons, anomalies et mises en production. · Paramétrage des règles comptables AIS/FAH. · Documentation fonctionnelle et guides utilisateurs. · Supports de formation. · Contribution aux TNR et au support de production.
View this job
Permanent

Job VacancyDatacoms Technician

Rise Technical Recruitment Ltd
Published on

Reigate and Banstead, United Kingdom
Datacoms Technician Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training London Are you an experienced Datacoms Technician looking for a varied, hands-on role where you can work on global communications infrastructure, bespoke solutions and cutting-edge technologies across satellite, LTE and enterprise networks? This is an exciting opportunity to join a specialist engineering team delivering advanced communication solutions to customers operating in remote and challenging environments. You will play a key role in designing, implementing and supporting complex network systems, working across both in-house product development and customer-facing projects. In this role, you will collaborate closely with internal teams and external clients to deliver tailored network solutions, from initial design through to deployment and ongoing support. You will also be responsible for resolving escalated technical issues, contributing to product development and ensuring the performance and reliability of critical communication systems. The ideal candidate will have strong networking fundamentals, hands-on experience with firewalls, routing and switching, and a proactive approach to problem solving. This role also offers opportunities for travel, exposure to cutting-edge technologies and continuous professional development within a highly technical environment. The Role: Support and maintain enterprise and customer network solutions Diagnose and resolve complex, escalated technical issues Assist in the design, build and deployment of network infrastructure Contribute to product evaluation, development and system integration Produce and maintain technical documentation for projects The Person: Strong knowledge of TCP/IP, routing, switching and firewall technologies Experience with satellite communications or enterprise IT systems Ability to troubleshoot complex network issues effectively Professional, proactive and able to work both independently and as part of a team Relevant qualification in IT, Networking or Engineering (degree or equivalent) Reference Number:BBBH275875 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Permanent

Job VacancyJunior Software Engineer

Rise Technical Recruitment Ltd
Published on

£40k-50k
Slough, England, United Kingdom
Junior Software Project Engineer Slough £40,000 - £50,000 + Training + Hybrid Working + Career Progression + Benefits Are you a Junior Software Engineer, Controls Engineer or Automation Engineer with some industry experience, looking to join a well-established engineering business where you will receive structured training, work on varied industrial automation projects and develop into a fully-fledged Software Project Engineer? This is an excellent opportunity to join a leading engineering services provider working across a range of highly regulated industries including food & beverage, pharmaceutical, chemical and personal care. Working as part of a specialist software team, you will assist in the delivery of automation projects from initial quotation through to commissioning. The role offers a blend of office-based, hybrid and site-based work, providing excellent variety and long-term development opportunities. You will support the development and modification of PLC, HMI and SCADA systems, produce technical documentation and work closely with customers and project teams to ensure projects are delivered safely, efficiently and to specification. This role would suit an engineer with software, controls, automation or electrical engineering experience who is looking to build their technical expertise and progress their career within a growing and supportive organisation. The Role: *Assist with the delivery of industrial automation and software projects *Produce technical documentation including FDS, RAMS and project quotations *Develop and modify PLC, HMI and SCADA software *Support commissioning, fault-finding and installation activities *Work closely with customers, engineers and project teams throughout delivery The Person: *Degree, HND, HNC or equivalent experience in Electrical Engineering or a related discipline *Previous experience within software, controls, automation or electrical engineering *PLC, HMI or SCADA experience advantageous *Strong IT skills including Microsoft Office *Full UK driving licence and willingness to travel *Excellent communication and problem-solving skills Reference Number: BBBH277293 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Contractor
Permanent

Job VacancyChef de Projet MOE – Pilote Transverse Agile / Scrum of Scrum

Hexagone Digitale
Published on
Agile Method
Agile Scrum
Confluence

5 months
40k-45k €
470-570 €
Niort, Nouvelle-Aquitaine
Contexte Le client, acteur du secteur assurantiel, fait évoluer son fonctionnement en mode Agile à l'échelle et souhaite renforcer son dispositif avec un(e) pilote transverse/Scrum of Scrum. La mission s'inscrit dans un environnement multi-produits et multi-équipes (AUTO, MRH, PRO, Comptes Clients, Partenaires, Émission). L'enjeu principal est la maîtrise des adhérences, dépendances et risques entre backlogs, ainsi que l'accompagnement des équipes agiles dans la montée en compétence sur ces sujets, en particulier sur la verticale AUTO qui regroupe deux produits et deux équipes à coordonner. Rôle et responsabilités principales Préparer, planifier et animer les Release Plannings trimestriels Accompagner les Product Owners et Scrum Masters dans la préparation des Release Plannings Piloter et suivre les adhérences, dépendances et risques sur l'ensemble des backlogs concernés Mettre en place un outil de représentation visuelle des adhérences/dépendances/risques et en assurer la mise à jour régulière Assurer le suivi budgétaire des verticales Produit (AUTO, MRH, PRO, Comptes Clients) et convertir les points d'effort en jours/homme Accompagner la Scrum of Scrum dans sa montée en compétence sur le pilotage des adhérences/dépendances/risques au sein de la verticale AUTO Livrables attendus Planning des Releases préparé et animé (fréquence trimestrielle) Outil de représentation visuelle des adhérences, dépendances et risques, maintenu à jour Suivi budgétaire consolidé par verticale Produit avec conversion points d'effort → jours/homme Support de montée en compétence pour la Scrum of Scrum sur la verticale AUTO
View this job
Permanent

Job VacancyDot Net Developer - Stoke

Nexus Jobs Limited
Published on

£35k-40k
Stoke-on-Trent, England, United Kingdom
Dot Net Developer - Stoke Our Client is looking for a Lead Application developer. You will be have at least 3 to 5 years proven track record of developing applications with Microsoft Dot Net technology. The candidate will also be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data will be an advantage. The main applications server is built to OOP principals using, VB.Net, ASP.Net with backend database development using SQL. Server. Integrated modules built using similar technologies as well as web technologies such as MVC, C#, Angular, HTML/CSS and Ajax. Understand how our customers use the Dot .Net Application suite and then using this understanding develop new features and/or enhancing & maintain current features. Developing new features and\or enhancing & maintaining current features on the main Dot .Net application suite. Assist with implementations, upgrades and resolving the more challenging support issues which require experienced developer review. On occasion assist with Helpdesk related issues responding to Customer tickets that have been deemed requiring your level of expertise/understanding and have been scheduled for you. Demonstrable experience working in a development team with OO structured processes Must have the following skills: VB.Net, ASP.Net Web Forms, Current JavaScript frameworks, Current JavaScript frameworks ORM Modelling, Oracle, MySQL, Any commercial use of source control systems C# considered as long as you are happy to work mainly in Visual Basic WCF, WebApi Location: Staffordshire Salary 35,000.00 - £40,000.00 Ideally with a degree in IT Please send your CV to us in Word format.
View this job
Contractor
Permanent

Job VacancyChef de Projet SI – Support & Adoption d'une Solution d'IA Conversationnelle (H/F)

AVA2I
Published on
AI

3 years
Ile-de-France, France
Dans le cadre de la transformation digitale d'un grand groupe, vous rejoindrez une équipe d'experts dédiée au développement de solutions innovantes autour de l'Intelligence Artificielle, de la Data et des nouvelles technologies. Vous interviendrez sur une plateforme d'IA conversationnelle destinée à plusieurs dizaines de milliers de collaborateurs, avec pour objectif d'assurer son adoption, son amélioration continue et un support utilisateur de qualité. Vos missionsEn tant que Chef de Projet SI, vous serez en charge de : Accompagner les utilisateurs dans la prise en main et l'utilisation quotidienne de la solution d'IA. Assurer le support fonctionnel et technique en traitant les incidents, anomalies et demandes d'assistance. Garantir un haut niveau de satisfaction utilisateur grâce à des réponses rapides, claires et adaptées. Identifier, qualifier et remonter les besoins métiers afin de contribuer à l'évolution du produit (ergonomie, qualité des réponses, nouvelles fonctionnalités). Promouvoir les bonnes pratiques d'utilisation de l'IA conversationnelle (prompt engineering, sécurité des données, limites des modèles). Concevoir, développer et maintenir des scénarios de tests automatisés. Participer aux campagnes de tests, recettes et validation des évolutions. Produire des indicateurs de suivi et des rapports d'activité (volumétrie, incidents récurrents, axes d'amélioration). Rédiger et maintenir la documentation fonctionnelle et les supports utilisateurs. Participer à la formation et à l'accompagnement des utilisateurs. Compétences recherchéesCompétences techniquesSolide compréhension des solutions d'IA conversationnelle de type ChatGPT. Bonne maîtrise des principes de Prompt Engineering. Expérience en support applicatif et accompagnement des utilisateurs. Capacité à reproduire, analyser et documenter des incidents. Bonne connaissance des environnements Web (SSO, navigateurs, gestion des droits, cache, performances...). Expérience des outils de tests automatisés. Connaissances en gestion de projet SI et méthodologies de tests. Qualités personnellesExcellent sens du service et orientation utilisateur. Très bonnes capacités de communication écrite et orale en français et en anglais. Esprit d'analyse, rigueur et sens de l'organisation. Capacité à gérer les priorités et plusieurs sollicitations simultanément. Aptitude à communiquer avec des interlocuteurs variés (métiers, équipes techniques, direction).
View this job
Contractor

Contractor jobChef de projet métier AMOA SAP - Domaine Achats (P2P) - S/4HANA - Déploiement

CERCAR
Published on
Deployment
P2P
Project owner support

6 months
Paris, France
Vous interviendrez en tant que Chef de projet métier (AMOA) sur le domaine Achats / Procure to Pay, en binôme avec le Business Process Owner Achats, sur un rôle équivalent à ceux déjà en place sur les domaines Finance et Ventes. Votre mission consiste à porter le Core Model Achats auprès des entités locales, à piloter la gap analysis, à animer la recette et à sécuriser le démarrage. Vos principales missions seront les suivantes : - S'approprier le Core Model sur le domaine Achats - Assurer l'onboarding des Key Users locaux sur la présentation du Core Model - Réaliser la revue de contexte de la vague de déploiement et la gap analysis - Piloter les activités métiers dans la définition des gaps (besoins, données) - Préparer les scénarios de tests en lien avec les Key Users locaux - Animer les tests E2E sur le domaine Procure to Pay - Préparer les reprises de données - Assurer le suivi des plans d'action - Coordonner et contribuer aux actions de conduite du changement sur le domaine, en lien avec l'équipe Change - Assurer le support au démarrage Livrables attendus : - Gap analysis du domaine Achats - Scénarios de tests E2E Procure to Pay - Plan de reprise de données - Suivi des plans d'action - Supports d'onboarding Key Users Modalités - Démarrage souhaité : septembre / octobre 2026 - Durée : 6 mois minimum, à préciser - Localisation : Paris - Télétravail : mission réalisable en full remote - Déplacements : ponctuels, lors des phases clés (ateliers, recette, démarrage) - Rythme : temps plein - TJM indicatif : à préciser selon profil Merci de transmettre votre CV ainsi que vos disponibilités pour échanger sur cette opportunité.
View this job

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2026 © Free-Work / AGSI SAS
Follow us