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Contexte : À la suite de l'acquisition d'une société d'investissement par un grand groupe bancaire, un programme d'intégration a été lancé avec pour objectif de mettre en œuvre la nouvelle plateforme de l'entreprise. Le programme entre dans une nouvelle phase, et le groupe recherche un Senior Test Manager pour piloter le volet « UAT » du programme Front-to-Middle, tout en contribuant à une coordination plus large avec les autres programmes (Back Office, Reporting, etc.).

Intégrez une équipe dynamique dédiée à l'exploitation et à la gestion d'infrastructures critiques au sein d'un environnement international stimulant. Vous serez en charge de l'accompagnement opérationnel dans le cadre de projets stratégiques de migration et de décommissionnement IT. Missions principales : - Réaliser des interventions physiques sur site et à distance dans les data centers (racking/unracking, câblage, décommissionnement et destruction de matériel). - Effectuer des actions Smart Hands & Eyes avec un focus sur l'outil Atlas. - Assurer la coordination technique entre les différentes parties prenantes du projet. - Organiser les prestataires, gérer les accès et assurer le suivi des stocks. - Suivre les incidents, changements et requêtes, produire la documentation et les reportings nécessaires. Responsabilités : - Contribuer aux audits internes et externes. - Participer à la gouvernance et à l'amélioration continue des processus. - Veiller au respect des normes ITIL et à l'utilisation des outils associés (ServiceNow, DCIM, etc.). Environnement technique : - Utilisation de ServiceNow (CMDB, gestion des incidents/changements/requêtes). - Maîtrise des outils DCIM (Sunbird dcTrack). - Gestion du cycle de vie d'infrastructures physiques. Modalités : - Poste basé à Paris. - Possibilité de télétravail partiel selon l'organisation en place.

Contexte Profil recherché : Expert Sécurité Microsoft Sénior (+7 ans d'expérience) Notre client recherche un expert Microsoft afin d'apporter une expertise technique, de participer aux activités Build/Run et de produire la documentation technique associée dans le cadre de son SI. Missions principales Apporter une expertise technique Microsoft. Réaliser des activités Build et Run. Participer au support technique. Produire et maintenir la documentation technique. Rédiger les dossiers d'architecture technique. Rédiger les procédures d'installation et d'exploitation. Assurer le reporting des actions réalisées dans l'outil ITOP. Livrables attendus Dossier d'Architecture Technique. Procédures d'installation. Procédures d'exploitation. Reporting des actions Build/Run dans ITOP. Informations complémentaires Prestations majoritairement réalisées en France métropolitaine. Obligation de respecter les exigences de sécurité et de confidentialité du client. Mission nécessitant un profil sénior justifiant de plus de 7 ans d'expérience.

🚀 Le poste Dans le cadre du déploiement d'une plateforme RH mondiale (Workday), nous recherchons un(e) Technicien(ne) Support Workday pour accompagner une transformation digitale majeure au sein d'un grand groupe. Au cœur des enjeux People, vous contribuez à améliorer l'expérience des collaborateurs et à optimiser les processus RH grâce à une meilleure exploitation des données et des outils. 🎯 Vos missions Rattaché(e) au Responsable Support France, vous intégrez une équipe support N2 et intervenez sur des problématiques fonctionnelles et techniques. 🔧 Support & gestion des incidents Prise en charge des tickets niveau 2 via SMAX Diagnostic et résolution des anomalies Respect des SLA et qualité de service Escalade des incidents critiques vers le niveau 3 📈 Amélioration continue Enrichissement de la base de connaissances Identification des incidents récurrents Proposition d'optimisations des processus 🧪 Tests & évolutions Participation aux campagnes de tests Remontée et suivi des anomalies 🤝 Accompagnement utilisateurs Support et formation des utilisateurs Collaboration avec les équipes RH

Pour l'un de nos clients, une start-up internationale en forte croissance, nous recherchons un(e) Consultant(e) Senior Microsoft Dynamics 365 Finance & Operations, idéalement Solution Architect, afin d'accompagner la structuration et l'optimisation de son environnement ERP. Le consultant interviendra sur la définition de l'architecture de la solution, l'analyse des besoins métiers, la conception des évolutions techniques et fonctionnelles ainsi que la coordination des différents intervenants du projet. Il/elle sera force de proposition sur les bonnes pratiques, garantira la cohérence des choix d'architecture et accompagnera les équipes dans les phases de conception, d'intégration, de tests et de mise en production. Une solide expertise technique sur Microsoft Dynamics 365 Finance & Operations (D365 F&O), ainsi qu'une expérience en architecture de solutions et en environnements internationaux, sont indispensables.

IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain and ensure that the BCP site is always ready for continuous bank operations To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Fortigate Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

s le cadre d'un programme stratégique de transformation, un grand groupe bancaire international recherche un Architecte Fonctionnel & Applicatif Senior. 👉 Objectif : Refondre le système d'information couvrant l'ensemble de la chaîne Front-to-Back des activités de financement, avec une forte orientation data et digitalisation. 🎯 Objectifs de la mission Concevoir le SI cible Back Office Loans Définir la trajectoire de transformation Encadrer les choix d'architecture Assurer la cohérence globale (fonctionnelle, applicative, data) 🧩 Responsabilités🔹 Architecture Définition des architectures fonctionnelles et applicatives Construction de la target architecture Réalisation d'études de cadrage et d'analyse de scénarios 🔹 Pilotage Gestion du backlog d'architecture Animation des comités et ateliers d'architecture Coordination avec les équipes IT et métiers 🔹 Delivery Production des livrables : Dossiers d'architecture Cas d'usage Études de solutions Support aux équipes agiles dans le design 🔹 Gouvernance Contribution au cadre de référence d'architecture Mise à jour de la cartographie SI Participation aux instances d'architecture 🧠 Profil du candidatProfil recherché🎓 Expérience 10 ans minimum en IT Expérience significative en architecture SI Expérience en environnement bancaire fortement appréciée 🏦 Expertise métier (fortement recommandée) Financements / crédits / lending Idéalement : crédits syndiqués back-office bancaire ⚙️ CompétencesArchitecture Architecture fonctionnelle & applicative Urbanisation SI Design de solutions complexes Data (important) Architecture data (flux, modèles, gouvernance) Intégration via API / événements

CGI's Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking Defence & Intelligence Specialists to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). While there is some flexibility for remote or hybrid work, onsite attendance at the specified location(s) will be required for secure system access.

Support Analyst with 2 Level Treasury Systems Support – FIS Integrity FIS Integrity -Treasury and Risk Management System Support Analyst with 2 Level experience. Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System. You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity. This is a 2 level implementation and support position. Operational Platform Monitoring & Treasury Process Assurance Ensures uninterrupted execution of Treasury‑critical processes and protection of daily cash positioning, payment execution, and cut‑off compliance. Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)  Oversee payment flows across SWIFT, API, EBICS, and bank platforms  Validate inbound data (bank statements, market data, trade feeds)  Execute operational runbooks for failed processes and controlled reprocessing  Perform daily checks and controls including cash position validation and transaction completeness Incident Management & Treasury Service Continuity Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.  Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact  Perform structured triage and initial diagnosis  Resolve standard issues within SLA using approved knowledge base and runbooks  Escalate complex or cross‑system issues to L3 with full technical and business diagnostic context  Support major incident management processes and incident bridge calls Cash, Position & Exposure Data Integrity Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision‑making, external reporting, and audit processes.  Validate transaction, position, balance, and exposure data across Treasury systems  Identify and resolve discrepancies impacting liquidity confidence and risk accuracy Support reconciliation processes and ensure audit‑ready completeness of financial data Testing & Release Support with Treasury Assurance Ensures Treasury readiness and outcome protection for system changes and SaaS releases.  Support execution of business testing, UAT, and regression testing  Validate operational outputs resulting from system changes  Assist in business readiness checks prior to release or cutover Essential  2–5 years' experience in 1st / 2nd Line Treasury systems or financial systems support  Understanding of Treasury processes (payments, liquidity, settlements)  Experience with incident management and ITIL processes  Strong analytical and troubleshooting skills Desirable  Experience in FIS Integrity System  Basic SQL or data interrogation capability  Exposure to SWIFT, APIs, and integration technologies  Experience supporting UAT or testing cycles Qualifications  Degree in Finance, IT, or related discipline  ITIL Foundation (preferred) Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable A proactive attitude and ability to adapt to a hybrid work environment This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre du développement des activités, nous recherchons un PMO – Project Management Officer H/F pour intervenir sur des programmes stratégiques dans le secteur aéronautique. En véritable support au pilotage des projets, vous accompagnez les équipes programmes dans le suivi opérationnel, le reporting et la coordination des différentes parties prenantes. Votre rôle est essentiel pour assurer le bon déroulement des projets, garantir la visibilité des indicateurs de performance et contribuer à l'atteinte des objectifs. À ce titre, vos principales missions sont les suivantes : • Accompagner les chefs de projet et les équipes programmes dans le pilotage des activités. • Élaborer, suivre et analyser les KPI et tableaux de bord projet. • Assurer le suivi des plannings, des livrables, des risques et des plans d'actions. • Préparer les comités de pilotage et produire les reportings destinés aux différentes parties prenantes. • Coordonner les échanges entre les équipes métiers et les interlocuteurs du client. • Veiller au respect des processus, des méthodes de gestion de projet et des engagements contractuels. • Contribuer à l'amélioration continue des outils et des pratiques de pilotage. Vous évoluez au sein d'un environnement international, exigeant et orienté programmes, en étroite collaboration avec les équipes opérationnelles et le client. Référence de l'offre : a6611jhq47

HR Officer – Maternity Cover Our Client a bank based in Central London is seeking a Generalist HR Officer with at least 3 to 4 years experience to cover a maternity role for 10 to 12 months FTC. Day-to-day management · Assist with day-to-day HR administration including (but not limited to): o Recruitment (eg sourcing of candidates, organizing/arranging for interviews, etc.) for both regulated positions and non-regulated positions o On-boarding and off-boarding of staff o Ensure HR processes are adhered to (eg reminder when probation period is up for review, employment reference requests, etc.) o Ensure new and existing staff personnel file (physical and digital) are up to date and organized o Processing staff benefits and liaison with the Bank's benefits broker Visa processing for seconds o Provide assistance and support to the Branch staff with HR systems and 1st line HR advice (referring to HoD for serious issues where needed) o Organizing training and other L&D related plan o Annual performance management o Staff surveys, Wellbeing and engagement activities o Assist with the production of MI report for HR related data (branch/group HR as required) o Ensure HR letters are appropriate and accurate (referring to SOPs and applicable policies) o Ensure the Branch compliance to the UK immigration laws and prevent illegal working systems o Assist with data entry for monthly payroll, and ensuring all staff claims (including overtime) and deductions are processed timely (this also includes assisting with other ad-hoc tasks such as P11Ds/P60s) o Provide any other general administrative support to the Head of HR and Administration o Assist with ensuring the Branch is in compliance with the Health & Safety rules o Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch o Ensure all HR data is accurately labeled, and data retained/managed as per GDPR and internal policies and SOPs Data Integrity · To ensure all data worked on and or/shared with internal/external clients are accurate, complete and maintained in accordance with the Bank's data quality standards · Handle all data in strict alignment with the General Data Protection Regulations (GDPR) principles · Escalate any suspected data breaches or any privacy issues to the HOD promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs Regulatory Comply with all applicable individual conduct rules (especially the FCA Conduct Rules, Regulations, Bank policies and procedures and the Compliance Manual): refer to COCON rules below o Rule 1: You must act with integrity. o Rule 2: You must act with due skill, care and diligence. o Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators. o Rule 4: You must pay due regard to the interests of customers and treat them fairly. o Rule 5: You must observe proper standards of market conduct. o Rule6: You must act to deliver good outcomes for retail customers. · Adhere to the highest standards of corporate governance and behaviors applicable to a bank regulated by the PRA and the FCA. · To continuously display honesty, professionalism, respect, openness, integrity, competence and capability and financial soundness. · To work with Audit teams (whether internal or external) and assist with all the required information (to liaise with HOD as needed) Training and Learning & Development · To complete all mandatory training set by the Bank (branch and group) within set deadlines · To work with HOD as and when needed to identify relevant and appropriate training for the role Performance Management · Accurately and promptly reporting and logging of absence in the HR related systems to ensure required standards of conduct and performance in the workplace are met · To complete the assigned annual and ad-hoc performance reviews in line with the Bank's procedure · To report any wrongdoing/work related concerns/matters to the HOD, the GM or HR as and when these arise (where appropriate referring to HR to support/guidance and agreement with next Quality Assurance Tester · Completion of CET/KRIs within set deadlines · Completion of assigned training relating to QAT duties and responsibilities · Assistance in identifying and highlighting areas of improvements, gaps and advise on risk and control related areas when performing testing and executing testing of samples · Complete testing requirement as per testing schedule to ensure compliance with stipulated deadline and to ensure sufficient coverage of processes and controls · Ensure all evidence of sampling are available as and when required by independent reviewer Diploma or Bachelor or Master's degree or professional qualification in relevant discipline (HR/Psychology/Business Administration/Business Management) or CIPD L3 (preferred but not essential). The salary for this position will be around £40K pa and the role is on-site at the office 5 days per week in Central London. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre de la réalisation d'un projet en assistance technique, nous recherchons un(e) technicien support pour l'un de nos clients du secteur de la grande distribution. Vous interviendrez sur le site client situé à Toulouse. Vos missions seront les suivantes : - Assurer l'assistance et le support technique auprès des clients en analysant leurs besoins et en traduisant les problématiques métier en solutions techniques adaptées ; - Diagnostiquer, analyser et résoudre les incidents techniques et fonctionnels liés aux solutions logicielles, du niveau 1 au niveau avancé ; - Intervenir sur les infrastructures virtualisées afin d'assurer leur bon fonctionnement, leur disponibilité et leur maintenance ; - Effectuer la maintenance et le suivi des bases de données en garantissant leur performance et leur intégrité ; - Assurer le support et la maintenance des équipements d'encaissement, des infrastructures réseaux et des systèmes de télécommunications ; - Réaliser la maintenance corrective et évolutive des logiciels d'encaissement ; - Accompagner les utilisateurs dans la prise en main et l'utilisation quotidienne des solutions logicielles ; - Participer à l'amélioration continue du service support en documentant les incidents récurrents et en enrichissant la base de connaissances ; - Collaborer avec les équipes d'ingénierie et les experts techniques afin d'analyser les incidents complexes et de mettre en œuvre les actions correctives adaptées ; - Garantir le suivi des demandes clients jusqu'à leur résolution complète, tout en assurant une communication claire et régulière.

Senior IT Infrastructure & Systems Lead Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services.. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period This role is totally hands-on. Role Description The Senior IT Infrastructure & Systems Lead is a full-time hybrid role based in London, with flexibility for some work-from-home arrangements. This role is responsible for overseeing the day-to-day operation, maintenance, and improvement of the company's IT infrastructure, including networks, servers, and core systems. The person in this role will lead and mentor technical staff, manage system performance and availability, and coordinate responses to incidents and service requests. Typical tasks include monitoring network and system health, implementing security measures, resolving technical complex issues, planning upgrades, and collaborating with stakeholders to align technology solutions with business needs. The role also involves vendor management, documentation of infrastructure and procedures, and contributing to IT strategy and roadmap decisions. Qualifications · Candidates should possess strong skills in Network Administration and Information Technology for managing and optimizing infrastructure and systems. · Candidates should possess solid Technical Support and Troubleshooting skills to diagnose, resolve, and prevent complex IT issues. · Candidates should possess expertise in Network Security to implement, monitor, and improve security controls and practices. · Extensive experience in leading IT infrastructure projects, including planning, implementation, and migration activities. · Proven ability to manage and mentor IT teams, with strong communication and stakeholder management skills. · Experience with server and cloud technologies, virtualization, backup and recovery, and IT monitoring tools. · Relevant professional certifications (eg, CompTIA Network+, CCNA, MCSE, or similar) are beneficial. · Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management · Administer, maintain, and optimize Windows and Linux server environments. · Manage VMware virtualized infrastructure (vSphere 8 and above). · Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. · Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. · Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). · Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). · Manage patching processes using ManageEngine Patch Manager Plus. · Support Microsoft 365 services and related cloud technologies. · In depth understanding of Cyber ​​security · Monitor system performance, capacity, availability, and infrastructure health. · Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support · Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. · Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. · Manage OS deployment, imaging, image creation, maintenance, and software packaging. · Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. · Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. · Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support · Support and administer business-critical applications, including: · Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP · Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking • Configure and support Cisco switches and routers. • Administer FortiGate firewall environments. • Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management · Support vulnerability management using tools such as Tenable. · Manage security monitoring and log analysis tools (eg, Splunk). · Perform SSL/TLS certificate lifecycle management using OpenSSL. · Create and manage CSRs, certificate chains, and private keys. · Ensure adherence to cybersecurity policies, standards, and regulatory requirements. · Support physical access control systems (eg, Paxton) Operating Systems · Windows 11 · Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization · VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 · ManageEngine Patch Manager Plus SaaS solutions SQL Server Security · Symantec Endpoint Protection (SEP) · Symantec Endpoint Encryption (SEE) SentinelOne – EDR/XDR Endpoint DLP solutions Firewall administration · Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers · FortiGate Firewalls · LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers · Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be around £70K - £75K. Do send your CV to us in Word format along with your salary and availability.

Contexte Dans le cadre de la croissance de notre Centre de Services, nous recherchons un Technicien Support IT N1 afin de renforcer notre équipe. Vous évoluerez dans un environnement dynamique où la qualité de service, la proximité avec les utilisateurs et l'esprit d'équipe sont au cœur de nos priorités. Vos missions Assurer le support utilisateurs en tant que premier point de contact (téléphone, e-mail, Teams). Qualifier, traiter et suivre les tickets d'incidents et de demandes. Prendre la main à distance sur les postes de travail et serveurs via TeamViewer ou AnyDesk. Diagnostiquer, résoudre et documenter les incidents techniques. Participer au maintien en condition opérationnelle des environnements utilisateurs. Intervenir ponctuellement chez les clients selon les besoins. Compétences techniques recherchées Environnements Microsoft Microsoft 365 Entra ID (Azure AD) Exchange Online Microsoft Teams SharePoint Online Systèmes Windows Server 2022 / 2025 Active Directory Gestion des utilisateurs, droits d'accès et partages de fichiers Masterisation et déploiement de postes de travail Réseaux Routeurs Switches Wi-Fi VPN DNS Pare-feu Imprimantes réseau

Intégré(e) à une équipe Agile pluridisciplinaire, vous intervenez comme interface entre les métiers et les équipes de développement. À ce titre, vous serez amené(e) à : Recueillir, analyser et challenger les besoins métiers. Comprendre rapidement les processus fonctionnels et la chaîne de valeur métier. Concevoir les solutions fonctionnelles en collaboration avec les équipes projet. Rédiger les spécifications fonctionnelles et les User Stories. Réaliser les analyses d'impacts fonctionnels. Participer aux ateliers de conception et aux cérémonies Agile. Accompagner les équipes de développement tout au long des réalisations. Préparer, exécuter et suivre les phases de recette. Assurer le lien entre les utilisateurs métiers, les Product Owners et les équipes techniques.