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Aldemia recherche un Consultant support analyste monétique TPE anglais courant H/F pour l'un de nos clients . Contexte et organisation Au sein de l'équipe Paiement, votre mission sera de vous occuper du support et des projets pour le paiement inHotel, en binôme avec un PO. -Périmètre France dans un 1er temps -Périmètre Monde dans un 2d temps Missions -Résoudre les incidents monétiques de production / escalade avec les prestataires -Participer à des projets en tant qu'expert monétique (normes, règlementation, interfaces) Exemple : suivi de la migration CB 5.5, préparation FRV6, état des lieux et mises à jour du parc de TPE et logiciels (lors d’une mise aux normes demandés par la loi française ou VISA/MASTERCARD) -Améliorer et mettre à jour les documentations/procédures monétiques -Suivi avec les prestataires monétiques (Incident/Projet): Worldline, JDC, Planet,... -Conseils et formations internes / training sur le paiement In-Hotel

Elevate your tech career with purpose, impact, and opportunity. If you have a passion for technology and a desire to learn by doing, this is your chance to join a team where tradition meets innovation. At the Royal Household, you'll gain practical exposure from day one, solving real problems in an accelerated learning environment, supporting users, and contributing to a purpose that matters. As an IT Support Analyst based in our London Office, you’ll be a key member of the System Infrastructure team within Royal Collection Trust and act as the first point of contact for users across the commercial operations of the organisation. You’ll provide both face-to-face and remote support on 1st and 2nd line issues, combining strong technical knowledge with good business and advisory skills. You’ll undertake a broad range of work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You’ll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You’ll maintain user accounts and authentication methodologies on a wide range of solutions, including Azure. You’ll fully engage with defined processes such as new joiners, leavers, change enablement and asset management You’ll build and maintain Royal Collection Trust’s commercially managed hardware and its integrations, including PoS terminals, PCs, specialist printers, P2PE payment devices and scanners. You’ll assist with the technical operation of the specialist commercial applications, ensuring they are fully operational at all times. You’ll undertake user acceptance testing of developments and upgrades to commercial systems and their associated infrastructure in line with agreed criteria and testing scripts. You’ll assist with the planning and setup of new and temporary ‘stores’ across Royal Collection Trust’s commercial estate. Essential Criteria: With a solid background in analytical troubleshooting and a wealth of technical knowledge, you’ll have the capability to support issues and incidents at first and second levels. You’ll bring an understanding of excellent client service and delivery to the highest standards, complemented by your excellent verbal and written communication skills. Digitally fluent and with a passion for IT applications, you have working knowledge of commercial applications such as a Retail or Ticketing system. You’ll have experience of hardware setup and configuration, including PCs and peripheral devices, as well as call logging software / ITSMs. Working in a fast-paced, changing environment, you’ll be able to alter priorities quickly and handle multiple tasks simultaneously, with the ability to work independently whilst being a strong, dependable team player. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. Whilst a ITIL qualification (ITIL Service Delivery / ITIL Foundation) would be beneficial, it’s your enthusiasm to learn and passion to deliver the highest standards of customer service that we’re interested in. What we offer: We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts. Find out more about the full range of benefits available to our employees

Au sein de l’équipe Paiement, vous interviendrez en binôme avec un Product Owner pour assurer le support et la gestion de projets autour des solutions de paiement in-hotel. Le périmètre initial est France , avec une extension Monde prévue dans un second temps. Missions principales Support monétique : Résoudre les incidents de production liés aux paiements (TPE, interfaces, prestataires). Gérer les escalades avec les prestataires monétiques (Worldline, JDC, Planet, etc.). Assurer le suivi des incidents et leur résolution complète. Projets monétiques : Participer en tant qu’expert monétique aux projets de conformité et d’évolution (normes, réglementation, interfaces). Exemples : migration CB 5.5, préparation FRV6, mise à jour du parc TPE et logiciels selon les exigences légales ou VISA/MASTERCARD. Documentation et process : Mettre à jour et améliorer les documentations et procédures monétiques internes. Support fonctionnel et formation : Apporter conseils et accompagnement aux équipes internes. Former les utilisateurs au paiement in-hotel. Compétences techniques requises CompétenceNiveau Importance Monétique TPE (proximité) Confirmé Impératif Connaissance du monde hôtelier / retail Confirmé Important Monétique France (Axis, Worldline, etc.) Confirmé Souhaité Compétences linguistiques Français : courant ( impératif ) Anglais : professionnel ( impératif ) Compétences fonctionnelles et relationnelles Bon sens du service et du support Capacité à travailler en équipe et en binôme (avec PO) Rigueur, autonomie et sens de la communication Motivation pour les environnements hôtelier et retail

En quelques mots Cherry Pick est à la recherche d'un Support Analyst Monétique (H/F), pour le compte de l'un de ses clients qui opère dans le domaine d'hôtellerie. Description ☁️ Contexte de la mission Dans le cadre du renforcement de l’équipe Paiement , nous recherchons un Support Analyst confirmé spécialisé en monétique TPE . La mission consiste à assurer le support, la maintenance et l’évolution du périmètre paiement, en binôme avec un Product Owner. Le périmètre couvrira dans un premier temps la France , puis sera étendu à l’ international . 🧭 Missions principales & rôle Gérer et résoudre les incidents monétiques de production en lien avec les prestataires. Participer à des projets réglementaires et techniques (migration CB 5.5, préparation FRV6, mises à jour du parc TPE et logiciels, etc.). Assurer le suivi des prestataires monétiques (Worldline, JDC, Planet, etc.). Mettre à jour et améliorer les procédures et documentations monétiques. Apporter du support fonctionnel et technique sur la monétique de proximité (TPE). Former et accompagner les équipes internes sur les process de paiement in-Hotel. 🎯 Objectifs de la mission Garantir la disponibilité et la fiabilité du système de paiement hôtelier. Sécuriser la conformité des solutions aux normes et réglementations en vigueur. Assurer un suivi opérationnel fluide avec les prestataires et partenaires techniques.

Bonjour à tous, 📌 Nous recherchons un profil pour assurer le support IT des applications partagées dans un environnement critique et réglementé . Missions : · Assurer le support niveaux 1 à 3 des applications critiques · Suivi post-production , gestion des incidents et surveillance applicative · Contribuer à l’amélioration continue des processus et outils Environnement & équipe : · Intégration dans une équipe IT collaborative et internationale · Support de 8h à 20h avec astreinte hebdomadaire · Télétravail possible 3 jours par semaine ⚙️ Compétences clés : · SQL avancé (analyse, debugging niveau 2-3) · Automatisation & scripting Unix · Outils : ServiceNow, Datadog, Talend, Power BI · Bonne communication français et anglais · Connaissance des SI financiers , esprit d’analyse et autonomie 👤 Profil recherché : · Analyste support junior à confirmé (2 à 5 ans d’expérience) · Rigoureux, adaptable, bon relationnel · Expérience Agile, CI/CD, Cloud appréciée · Java et outils de monitoring : un plus Si vous êtes intéressé(e) ou connaissez quelqu’un qui pourrait l’être, n’hésitez pas à me contacter pour plus d’informations. Cordialement,

Anglais Professionnel (Impératif) Description détaillée Définition du profil Au sein de l'équipe Paiement, votre mission sera de vous occuper du support et des projets pour le paiement inHotel, en binôme avec un PO. -Périmètre France dans un 1er temps -Périmètre Monde dans un 2d temps Missions : -Résoudre les incidents monétiques de production / escalade avec les prestataires -Participer à des projets en tant qu'expert monétique (normes, règlementation, interfaces) Exemple : suivi de la migration CB 5.5, préparation FRV6, état des lieux et mises à jour du parc de TPE et logiciels (lors d’une mise aux normes demandés par la loi française ou VISA/MASTERCARD) -Améliorer et mettre à jour les documentations/procédures monétiques -Suivi avec les prestataires monétiques (Incident/Projet): Worldline, JDC, Planet,... -Conseils et formations internes / training sur le paiement In-Hotel

At CGI, we help clients deliver critical, high-profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll investigate and resolve incidents, deliver change, and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies, this is an opportunity to take ownership of challenging problems, apply creativity in solution design, and build a career where you’re supported to grow while making a meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position, with a Glasgow base. Regular office attendance (2-3 days per week) and occasional client site visits at short notice are required.

Envie d'intégrer une équipe support spécialisée et pleine d'énergie? Vous êtes un(e) expert(e) sur SQL, et adorez farfouiner dans le code pour trouver l'anomalie responsable de l'incident ? Venez rejoindre mon client final, sur un poste de support technique N2 Contrat : CDI Localisation : Isère, 38090 Poste à pourvoir rapidement Rattaché(e) au manager opérationnel du pôle support, vous intégrez le N2 aux côtés de 5 autres techniciens. Vos missions : - Prise en charge et qualification des incidents : Analyser les demandes escaladées par le Support N1 ou les équipes en lien direct avec le client. Qualifier précisément le dysfonctionnement (fonctionnel ou technique). - Diagnostic approfondi et traitement des anomalies : Réaliser des recherches techniques poussées sur différents environnements clients et logiciels. Corriger les anomalies (code, base de données client). Rédiger et exécuter des requêtes SQL pour investigation ou correction. Mettre en œuvre des solutions correctives en direct lorsque cela est possible. - Coordination et escalade : Déclencher l'intervention d'un Chef de Projet ou Consultant pour les cas complexes ou chronophages. Transmettre les anomalies produit ou manques fonctionnels identifiés au pôle Produit. - Tests et mise en production : Réaliser les tests des correctifs avant livraison client. Participer aux étapes de validation pré-livraison. - Suivi : Assurer un suivi des incidents après correction pour confirmer la résolution. Maintenir un contact régulier avec les Chefs de Projet et Développeurs. - Reporting et traçabilité Documenter toutes les interventions dans l'outil de gestion des incidents. Assurer un reporting régulier à la hiérarchie. Rémunération : 40K€ Télétravail : 2 jours par semaine Tickets restaurant, mutuelle et CSE

Présentation Nous collaborons avec un fournisseur mondial d’infrastructures de marché financier opérant dans un environnement de compensation régulé et critique. Leur équipe IT Shared Applications se renforce et recherche un Analyste Support Applicatif pour maintenir et optimiser des systèmes critiques en production, soutenant les opérations post-trade à l’échelle européenne. Ce rôle combine dépannage technique, automatisation et gestion des incidents dans des environnements de production complexes. Vous serez directement responsable de la stabilité des applications, de la résolution rapide des incidents et de l’amélioration continue de la fiabilité des systèmes.

IT Service Analyst Macclesfield £28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment. This company is an international leader in specialist manufacturing and engineering, operating across multiple sectors including aerospace, automotive, defence, energy, and medical. With facilities across the globe, they provide essential services to some of the world's most advanced industries and continue to invest in their technology and people. In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a global IT team, supporting thousands of users and ensuring a world-class service across multiple sites. The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests in line with ITIL-based processes and SLAs Manage and monitor network and server infrastructure in the field Contribute to IT projects including upgrades and service improvement initiatives Represent Group IT and deliver world-class customer service Collaborate with global IT teams to support over 4,000 users The Person: Broad knowledge of Windows Server and Client operating systems Strong understanding of Microsoft technologies: Active Directory, Group Policy, DNS, DHCP, Exchange, and NTFS Familiarity with networking fundamentals (LAN, WAN, switches) and anti-virus software Experience with backup technologies and data protection best practices Excellent communication, analytical, and problem-solving skills Able to work independently and as part of a team in a fast-paced environment Willingness to travel occasionally (UK and abroad) for site visits or projects

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 and 2 Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. Responsibilities Provide 2 and 3 line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2/3line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Technicien support applicatif confirmé H/F (CDD) Localisation : Lillebonne Mode de travail : Présentiel Date de démarrage : dès que possible Durée de mission : CDD (3 mois potentiellement renouvelable) Fourchette de salaire : Entre 30-34k euros annuel brut L’ IT chez ARTEMYS combine la technologie et l’humain ! Nous sommes convaincus que les compétences, le savoir-être et l’épanouissement de nos Talents sont les clés de notre réussite . 👍 Alors, vous nous rejoignez ?! Nous recrutons dès à présent un.e Technicien(ne) support applicatif confirmé en CDD. Dans cette nouvelle étape de votre carrière, nous vous proposons d’intervenir sur de belles missions auprès d’un client auprès duquel vous aurez la possibilité de : · Assurer le support applicatif de niveau 2 et 3, · Interagir avec les clients pour évaluer les problèmes rencontrés, · Comprendre les fonctions d'une gamme d'applications et leurs interactions avec d'autres systèmes, · Effectuer des analyses des journaux d'erreur, · Diagnostiquer les problèmes d'interaction entre applications et matériel, · Collaborer avec les fournisseurs si nécessaire, · Prendre en charge le processus de dépannage et tenir le client informé, · Documenter les procédures de résolution dans les bases de connaissances, · Aider à la mise en service de nouveaux logiciels, · Contribuer aux mises à niveau et migrations de logiciels. Vous êtes intéressé.e ? Top ! Voici ce qui vous attend : · Un premier échange RH pour faire connaissance ☎️ · Un entretien technique avec votre futur manager 🦸‍♂️ · Une proposition salariale 💰 Sans oublier les petits plus 🎁 · Carte SWILE (Tickets Restaurant et CE), · Télétravail, · Prime vacances, Participation Groupe et Epargne Salariale, · Primes de cooptation et de certification, · Accompagnement RH, suivi managérial de proximité et suivi technique, · Des possibilités d’évolution, · Événements entreprise : Afterworks, Tech Meetups, soirées d’intégration, events sportifs, soirées gaming Alors, ça vous tente ? C’est parti ! Bienvenue dans l’aventure ARTEMYS 🎬 Artemys Normandie est une entreprise handi-accueillante attachée à la mixité et à la diversité des profils recrutés.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.