Job Vacancy Application Support Analyst

In this role, you will provide application support across a suite of critical services, ensuring systems remain resilient, compliant and high-performing. You’ll monitor, manage and resolve incidents, carrying out root cause analysis and working closely with clients, vendors and colleagues to deliver timely solutions. You’ll also have the opportunity to implement changes, support project delivery, and contribute to continuous service improvements that make a measurable impact.

You’ll thrive in a fast-paced, collaborative environment where your problem-solving skills and technical expertise will be put to the test. Whether handling high-priority incidents, liaising with offshore colleagues, or applying governance and best practice to every task, you’ll play a key role in keeping vital services running smoothly.

Key responsibilities:

• Investigate & resolve technical incidents, ensuring timely and effective solutions

• Monitor & manage incidents in line with ITIL standards and best practice

• Conduct root cause analysis and problem investigations

• Implement technical changes and support project delivery tasks

• Ensure security, integrity, availability and performance of application environments

• Collaborate with offshore colleagues, vendors and 3rd parties to maintain stability

• Produce high-quality technical documentation and apply governance rigor

• Contribute to service improvements and quality assurance initiatives

Required qualifications to be successful in this role

To succeed in this role, you’ll need strong IT support experience, ideally within application support, with a track record of problem solving and delivering in high-pressure environments. Technical proficiency in key tools and languages, alongside excellent communication and collaboration skills, will enable you to make an impact from day one.

Essential qualifications:

• Proven IT support background with application support experience

• Technical skills in JAVA, .Net, WebSphere, MSSQL, T-SQL (or similar)

• Experience of IT Service Management tools such as GIT or Jira

• Strong problem-solving skills and programming knowledge

• Understanding of system maintenance and daily operational checks

• Knowledge of Azure / AWS hosting services and browser-based applications

• Experience contributing to technical projects and delivering IT change

• Strong communication and documentation skills (MS Word/Excel etc.)

• Ability to collaborate across teams, including offshore colleagues

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



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