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As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. Responsibilities You will: Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Management of Live Service contract. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day Live Services including incident, risk and problem management, continuous improvement and continuous development. Plan and schedule the testing and deployment of releases. Deliver new functionality required by the business while protecting the integrity of

You will be responsible for setting the vision for the services that you own and for delivering the technical roadmap(s) for key teams within the Corporate IT & Services Division. Leading your teams you will be empowered to be creative whilst focusing on delivering a high-quality service to all your stakeholders. You will need to be both innovative and have the passion to lead changes from the front. You will collaborate with your colleagues in the IT Service Management profession, 3rd party suppliers, as well as internal Business and Technical stakeholders, developing and maintaining key relationships with all. Using your experience and expertise of service delivery and managing IT Services, you will be the escalation point for IT related incidents as well as facilitating Major IT Incidents. Leveraging ONS’ IT Service Management Toolset, you will ensure incidents, requests and changes adhere to their support processes within service level agreements (SLA). You will effectively manage the balance between business as usual (BAU) activities and demands of Project Delivery. You will be responsible for collating and interpreting management information from various data sources for upward cascade. Responsibilities Collaborate across various Technical Support teams, 3rd party suppliers, Business Stakeholders and Senior Management, ensuring the IT Service Management processes are followed and relevant operational level agreement (OLA), Service level agreements (SLAs) or Key performance Indicators (KPIs) are met. Develop relationships with the Corporate Delivery Teams, playing a proactive role as a key stakeholder, ensuring minimal impact to live services you are responsible for. Present management information on the status and performance of the service to Senior Management and key stakeholders across the Business. Lead continuous improvement activities across all processes. Driving quality and productivity with a focus on automation where appropriate. Play an active role in wider communities of practice, identifying and sharing best practice. Give direction on which tools or methods to use and be experienced in meeting the needs of users across a variety of channels.

As a Senior IT Service Manager, you'll: Engage with senior stakeholders across policy, digital and operational teams to understand service needs and promote best‑practice service management Oversee and manage supplier relationships and contract performance for services supporting SaaS products Work with the Head of SaaS and Service Management to develop service‑improvement initiatives and ensure strategic planning objectives are met Act as a trusted escalation point for complex incidents, service requests and projects managed by the team Identify and implement opportunities for automation, self‑service and process optimisation, embedding ITIL best practice across service delivery Lead, mentor and develop the SaaS team, supporting professional growth and ensuring they have the tools, skills and guidance needed to succeed Enhance service standards for SaaS tools, ensuring full compliance with cybersecurity and data‑protection requirements Identify, monitor and escalate potential risks or recurring issues, contributing actively to continuous‑improvement activity

As a Test Engineer, you will be responsible for assuring the quality, reliability and performance of tooling and capabilities delivered across Tier 1 and Tier 2. You will work within defined quality and performance strategies, ensuring all testing activity is completed within agreed timescales, budgets and standards, and that outcomes meet or exceed stakeholder expectations. You will apply a demonstrable understanding of IT solution architecture - including GUIs, operating systems, databases, hardware and input devices, networks and security components, applications and services - to shape test strategies, approaches and detailed plans. This technical insight will guide the Quality and Performance team and ensure testing is risk‑based, robust and aligned to the Agency's operational needs. A key part of the role is building strong relationships across the Agency and with wider stakeholders. You will work closely with these partners to ensure products, tooling and services are aligned to the appropriate standards, fully assured and able to support the NCA’s broader digital and operational objectives. This role aligns to Test Engineer in the Government Digital and Data Profession Capability Framework - Duties and Responsbilities Test Improvement, Optimisation and Strategy - Help deliver the ongoing improvement and optimisation of testing practices, ensuring test environments, techniques and approaches are fit for purpose. Design, build, maintain and execute high‑quality functional and non‑functional tests that align to user needs and system requirements. Develop, maintain and apply key test artefacts, including Quality and Performance Test Strategies and Test Plans, while proactively identifying opportunities to enhance the end‑to‑end test process. Risk Management and Quality Assurance - Identify, document and manage testing‑related risks and issues, putting appropriate mitigations in place and escalating to the Test Manager where necessary to avoid delivery impacts. Make informed, context‑aware decisions relating to testing activities within the delivery environment, ensuring quality assurance remains robust and aligned to programme objectives. Test Execution, Data and Automation - Manage and deliver functional and non‑functional test activities, using a broad range of testing techniques to assure performance, quality and reliability. Create, manage and maintain test data, and support the development, enhancement and use of automation frameworks and scripts. Complete test work, provide feedback to team members, and collect testing metrics and statistics to support clear, evidence‑based reporting. Stakeholder Collaboration - Work collaboratively with internal and external stakeholders to ensure testing activities support high‑quality delivery aligned to organisational standards.

Senior IT Support Analyst - Highly Regulated Engineering Environment Type: Full-time, Permanent Clearance: Must be eligible for SC Clearance Driving Licence: Full UK licence requiredAre you an experienced Senior IT Support professional looking to step into a role where your technical expertise truly matters? We're supporting a leading organisation in a highly regulated engineering sector that is seeking a skilled Senior IT Support Analyst to join their team. This position offers the chance to work with cutting‑edge technologies, contribute to critical IT operations, and influence the stability and security of enterprise‑level systems. The Role As a Senior IT Support Analyst, you will: Provide advanced support across hardware, software, networking, and security issues Administer Windows Server (2019-2025) , Active Directory , Entra ID , and RBAC Manage PAM solutions and maintain secure access controls Support and administer Microsoft 365 , including Purview, Exchange Online, and Teams Work with VMware vSphere and Horizon VDI environments Ensure effective patching, maintenance, and compliance across systems Assist with backup and disaster recovery processes Support endpoint security and patching tools Provide network troubleshooting assistance Lead or participate in IT projects Maintain clear, accurate documentation Occasionally provide out-of-hours support when required What You'll Bring Essential Skills & Experience Strong experience in 2nd line or senior IT support roles within enterprise environments Deep understanding of Windows Server , Active Directory , and Microsoft 365 Good knowledge of networking fundamentals: TCP/IP, DNS, DHCP Hands-on experience with VMware virtualisation Knowledge of backup and recovery processes Awareness of security and compliance frameworks such as: ISO 27001 Cyber Essentials Plus CAF 2.0 Excellent troubleshooting and analytical skills Experience supporting Autodesk software (desirable) UK national (required to meet SC clearance criteria) Full UK driving licence Desirable Skills Exposure to hybrid cloud environments (Azure/AWS) Experience with Nutanix AHV, Hyper‑V, or Azure-based hypervisors Experience with endpoint management tools (e.g., Intune) Knowledge of disaster recovery planning and testing SAP S/4HANA exposure To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Oracle Developer (Fusion/CX Sales) Remote £60,000 - £70,000+ Bonus + Training This is an excellent opportunity for an Oracle Developer who has a strong understanding of Oracle Fusion Cloud to join a business at an exciting time of growth. This role offers a varied and interesting position where you will have freedom to work on bespoke projects. This company are a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software. In this varied role you will be responsible for developing Oracle applications, collaborating with business stakeholders to translate requirements into technical specifications. Equally, you will implement and customise Oracle solutions using OAF, Reports, and BI Publisher, ensuring seamless integration and optimal performance. Lastly, you will provide ongoing technical support to customers and participate in testing & validation to maintain quality standards. The ideal candidate will have a proven track record in Oracle application development where you can demonstrate expertise in PL/SQL and Oracle Fusion Cloud. Equally, showing clear knowledge of Oracle Integration Cloud and OAF is beneficial to the position and it would be desirable to have previous experience with Oracle SOA Suite. Lastly, familiarity with Agile development and Oracle qualifications are not essential but would be desired. This is a fantastic opportunity for an Oracle Developer looking for a role that will involve a variety of different tasks and brings the opportunity to work within a business that heavily invests in training for its staff. The Role: Develop and maintain Oracle applications Translate business requirements into technical specifications Implement and customise Oracle solutions Provide technical support and quality assurance The Person: Proven track record in Oracle application development Knowledge of CX Sales. Expertise in PL/SQL and Oracle Fusion Cloud Knowledge of Oracle Integration Cloud and OAF Familiarity with Agile development and Oracle certifications (desirable) Reference Number: BBBH271522 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior Hardware Engineer Inverness £50,000 - £60,000 DOE + Bonus + Holidays + Flexi-time + Private Healthcare + Pension Excellent opportunity for a Senior Hardware Engineer to join a cutting-edge technology company in the Scottish Highlands, developing advanced test solutions used by some of the world's leading technology brands. This company is a leader in automated hardware test systems, supporting critical industries. With continued growth, they are now looking to expand their engineering team with an experienced and proactive Senior Hardware Engineer. In this role, you'll be involved across the entire hardware development lifecycle - from design and prototyping to validation and production handover. You'll play a key role in driving innovation and quality, while also mentoring junior engineers and driving company growth. The ideal candidate will have a strong background in hardware product development, with experience in circuit design, schematic capture, and PCB layout principles. You'll be confident in debugging, fault finding, and supporting the transition from prototype to manufacture. Experience with mentoring others and a passion for innovation are essential. Skills in Python, FPGA, or compliance testing are a bonus. The Role: Lead hardware design from concept through to production handover Design and prototype electronic circuits for cutting-edge test equipment Validate and debug complex hardware systems Collaborate with production to ensure smooth transition from design to manufacture Mentor and support junior and graduate engineers The Person: Degree in Electronic/Electrical Engineering or a related field Strong experience in hardware product development and schematic capture Proven experience taking designs from prototype through to manufacture Solid understanding of PCB layout principles, debugging, and fault finding Proficient in PCB layout tools Experience mentoring or coaching junior engineers Proactive and organised with a passion for innovation Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: Senior Full Stack Developer Location: Hybrid working, Office (Bridgend, South Wales) Salary: £45,000 - £55,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for a Senior Full Stack Developer to take ownership of our partner portal. This is the central platform our customers use for service tickets, the knowledgebase and all of the applications that support our wider revenue growth. The portal is already in place and is being actively developed, and you will take the lead in shaping the next stage of its evolution. This is currently a sole developer position, so you will have real ownership and responsibility from day one. As the product grows, there will be future opportunities to help build and mentor a wider development team. You will work closely with our external UI designers, our suppliers and our internal leadership team. The role suits someone who enjoys contributing ideas, solving problems across the full stack and helping to commercialise new tools. Key Responsibilities: Lead development of the partner portal and deliver high quality front end and back end features Work closely with UI designers to bring concepts to life with well-structured and accessible interfaces Build integrations with external suppliers including dark web monitoring tools, communication services for SMS and WhatsApp and AI driven tools Develop automation tools and internal applications to improve operational efficiency Design and optimise database structures using PostgreSQL and Sequelize Write clean, typed code using React, Typescript, Express and related frameworks Manage hosting and deployment using Azure Create and maintain CI and CD pipelines using GitHub Actions Work with internal teams and leadership to brainstorm product ideas and shape the direction of new features Build specialist tools that integrate with supplier portals and commercialise them for customer use Contribute to development standards and help plan for future team expansion About you: Experience Required: Strong experience with front end development using React JS and Typescript Experience with Redux Toolkit and Tailwind CSS Back end development experience using Express JS with Typescript Strong understanding of PostgreSQL and Sequelize Experience building and integrating with APIs Experience with GitHub Actions and CI and CD pipelines Ability to work independently and take ownership of a core product Desirable Experience: Experience working with Azure services Experience developing Microsoft Teams applications Experience integrating Power BI or a strong desire to learn it Familiarity with authentication, identity and cloud security Experience creating AI enabled tools or workflows What we are looking for: Someone who enjoys being the go to developer for a core product Someone who can think commercially and help turn ideas into customer facing solutions Someone who is comfortable working across the full stack and learning new technologies Someone who enjoys collaboration, problem solving and bringing new ideas to the table Someone who is excited by the opportunity to build a team in the future Benefits: Salary dependent on experience within range of £45,000 - £55,000 per annum + annual incentive bonus EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through perk box Varity of social events & team building opportunities are available Opportunities for professional development & career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior Full Stack Engineer, Senior Full Stack Technician, Senior DevOps, Solutions Architect Team Lead, Senior Software Developer, Senior IT Engineer, HTML Developer, Web Design, Web Development, PHP Developer, may also be considered for this role.

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications. You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement. The Role: * Provide technical advice and support to users * Log, manage and resolve IT issues in line with SLAs * Investigate, diagnose and escalate technical queries when needed * Build positive customer relationships and maintain satisfaction levels * Maintain accurate records and ensure work is costed or billed correctly The Person: * Strong communication skills and ability to explain technical topics clearly * Excellent problem-solving skills and willingness to learn * Self-motivated, proactive and able to work independently or within a team * Ideally holds relevant certifications or experience in ICT service delivery Reference number:BBBH271551 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Kajenthi@RED Global - Look for a Salesforce Technical Architect - Freelance - 12 months + - Poland - Full Remote RED Global is looking for a Salesforce Technical Architect, specialised in CRM and Marketing Cloud. You'll have to design and deliver scalable Salesforce solutions, combining deep technical expertise with strong architectural leadership. Translates business requirements into high-performing, integrated systems aligned to long-term growth. Start Date: April 2026 Localisation: from Poland only - Full Remote 12 months contract Key Responsibilities Define requirements and architect Salesforce solutions Lead technical design, delivery, and governance Oversee integrations, custom development, and data migration Ensure code quality, scalability, and best practices Support debugging, stakeholder alignment, and pre-sales activities Key Skills & Experience 9-14 years CRM experience (4-5+ in Salesforce Marketing Cloud) Expertise in Salesforce ecosystem, APIs, and integrations Strong knowledge of architecture, data models, security, and large data volumes Proven delivery of scalable, enterprise-grade solutions Salesforce certifications (or working toward) If you're interested by this Freelance position, please send me your CV at

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a hybrid position, working out of our site in Leatherhead.

At CGI, we are driving critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment. Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play a key role in advancing secure digital services that make a real-world difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham.

At CGI, we are driving innovation across Space, Defence and Intelligence, delivering secure, high-impact solutions that strengthen national capability. We are seeking a Training Consultant to support a critical Defence programme, shaping how users engage with complex systems through high-quality, accessible learning solutions. In this role, you will play a key part in enabling operational success by designing impactful training that empowers users and delivers measurable outcomes. You will work in a collaborative, supportive environment where your ideas are valued, your expertise is trusted, and your contribution directly influences mission success and future capability development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will work on-site 5 days a week in Basingstoke.

At CGI, you will play a pivotal role in shaping the future of AI-driven partnerships by leading and expanding our global alliance with OpenAI. This role offers the opportunity to deliver meaningful business impact, driving growth, innovation, and market-leading solutions for clients across industries. Working at the forefront of emerging technologies, you will collaborate with global teams to influence strategy, unlock new opportunities, and strengthen CGI’s position within the OpenAI ecosystem. You will be empowered to take ownership of strategic initiatives, bring creative thinking to complex challenges, and thrive in a collaborative environment that supports your growth and enables you to make a lasting difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

What you’ll do as a Software Development apprentice You’ll work alongside IT professionals within one of our multidisciplinary software development teams. All our software development teams across Companies House work together to make our services better. You’ll also develop skills and knowledge in software development, programming, testing, website development, cyber security, communication and organisational skills. You’ll learn how to develop software using highly sought after technologies including AWS, Typescript, Java, and Spring Boot. We encourage our software developers to be active members of our developer community. You will benefit from being able to learn from highly experienced engineers and be able to gain industry experience whilst studying. We also offer funding and support for further learning and conference attendance, for those who wish to take up the opportunity. Your training and qualification You’ll receive a fully funded place on the BSc Applied Software Engineering degree course at Cardiff Metropolitan University. More information on the university can be found on the and a For more information on the course please visit: To gain the Level 6 apprenticeship, you’ll need to successfully complete all required elements of the degree programme. You’ll also receive on the job training and support from the Software Engineering profession within Companies House.

We are recruiting a Lead User Researcher - Quantitative for . is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. We expect this to be a practitioner role, though the responsibilities may be adapted to meet shifting business needs, while still maintaining the core, practitioner-focused nature of the work. You will be a core part of the User Research leadership group and your respective directorate leadership group and work closely with senior stakeholders. You will lead, oversee and deliver research to build a deeper understanding of our users, inform product and strategic decisions and support the delivery of impactful outcomes. Join us, if you want to: make a real difference: work on and tackle some of the toughest challenges in public infrastructure, improving millions of people’s lives through effective strategies and solutions that are informed by high quality insights deliver work that matters: work with multi-disciplinary leadership, to proactively identify transformational opportunities that will drive change, and deliver better value and outcomes for users and government shape the future of craft, culture and impact: grow with us as a leader in an environment that empowers bold thinking and experimentation to learn, fall fast, reflect and grow. With dedicated development resources, training and cross-government networks, you will have plenty of opportunities to influence, mentor and develop your skills and others As a Lead User Researcher - Quantitative, you will be an expert practitioner in and your main responsibilities include: be a core part of the leadership group for your responsible area(s) and work closely with the senior stakeholders (including director/deputy director levels), multidisciplinary leads and research leadership groups to ensure research delivers impactful outcomes design and implement research strategy based on GDS visions and strategic outcomes. This includes proactively identifying research opportunities, getting buy-in for important research initiatives that can provide high quality strategic insights/foresights for senior stakeholders and influence the innovation/solution space deliver high-quality quantitative and applied experimental UX research, informed by psychology, behavioural science, and human–computer interaction, to understand and evaluate user behaviour and experience in complex, high-risk, or strategically significant contexts, and to benchmark solutions and strategies to inform future product and strategic decisions develop user behaviour models and segmentation, grounded in mixed-methods research, to deepen understanding of different user types, behaviours, and priorities at scale assess when and how quantitative research adds value, including understanding scale, distribution, impact, risk and trade-offs to support product and strategic decision-making apply causal reasoning, experimental thinking, and statistical analysis to understand why behaviours and outcomes occur, and translate complex evidence into clear, actionable recommendations work closely with researchers and collaborate with other data professions to build a shared understanding of how qualitative and quantitative UX research, performance analytics, and other data sources contribute to robust evidence support or pair up with researchers to develop and ensure best practices are applied in their work and the work delivered is high-quality, reliable for decision making and meeting the delivery pace be the user insights and knowledge expert for your area of responsibility, and proactively share important learnings with the directors, senior leadership groups, wider organisation and beyond. This includes leading on the creation and maintaining of documentations/artefacts related to our understanding of needs, problems, opportunities and user groups to direct prioritisation effort, and building reusable, accessible consolidated insights help colleagues understand when and when not to do research, the diverse range of research methods, advocate the value of research and demonstrate the importance of research by making sure the impact made by research is tracked and visible to others be a visible leader and model of craft, culture and impact. Build positive and influential relationships with multidisciplinary leaders and colleagues and continuously strengthen trust and seamless cross-functional collaboration.Lead through practice as a visible expert, strives to improve their own practice continually, strengthening the User Research community by developing quantitative research capability, setting standards and best practice, leading the selection and adoption of tools and platforms, and continuously improving methods and ways of working