Job Vacancy Application Support Analyst

In this role, you will take ownership of supporting a portfolio of high-profile web services and applications, investigating incidents, resolving technical problems and maintaining stable application environments. You’ll use your experience across SQL, UNIX, Windows Server, Azure and related technologies to navigate complex issues, manage competing priorities and maintain focus on client and contractual outcomes.

You’ll also have the opportunity to lead application and service improvements, bringing new ideas to the team and helping prevent recurring issues through effective root cause analysis. Working collaboratively with onshore and offshore CGI colleagues, clients and third-party suppliers, you’ll share your expertise and have the support of the wider team as you deliver service improvements, technical change and consistently high-quality outcomes.

• Investigate & Resolve – Own complex technical incidents, including high-severity issues, from diagnosis through to resolution and escalation where required.

• Analyse & Prevent – Conduct root cause analysis and problem investigations to reduce recurring incidents and strengthen service resilience.

• Lead & Improve – Identify and drive application and service improvements that enhance performance, reliability and client outcomes.

• Monitor & Maintain – Support application availability, performance, security and data integrity while carrying out appropriate maintenance and system checks.

• Query & Troubleshoot – Use SQL, UNIX and other technical tools to investigate application, batch-processing and service issues.

• Change & Deliver – Implement controlled application changes and contribute technical activities to wider project delivery.

• Collaborate & Coordinate – Work across CGI’s onshore and offshore teams to deliver a consistent, stable service.

• Engage & Influence – Build effective relationships with demanding client stakeholders, vendors and third-party suppliers to progress issues and achieve results.

• Govern & Assure – Follow ITIL-aligned governance, security and quality processes while maintaining accurate records and technical documentation.

• Manage & Update – Maintain application-stack currency information and patching calendars to support effective lifecycle management.

Required qualifications to be successful in this role

You’ll bring strong application support experience and the confidence to troubleshoot complex issues across multiple applications and technologies. You should be comfortable taking ownership under pressure, communicating with clients and suppliers, and contributing ideas that improve services. You’ll be supported by colleagues across CGI while using your experience to help strengthen the wider team.

• Strong experience within IT and application support, ideally including application development exposure.

• Practical experience using SQL to execute scripts and query application data.

• Experience working with UNIX environments.

• Familiarity with Windows Server, Azure and VMware-based environments.

• Knowledge of .NET applications and associated technologies.

• Experience supporting browser-based applications and exposure to Azure and/or AWS hosting services.

• Experience using service management platforms such as ServiceNow, including incident and request management.

• Ability to confidently manage and appropriately escalate high-severity incidents.

• Exposure to tools such as Git and Jira within an IT service or delivery environment.

• Understanding of batch processing, including investigating processing errors.

• Good understanding of ITIL principles, operational maintenance and system checks.

• Experience working with and coordinating third-party suppliers and vendors.

• Ability to contribute to and review technical, infrastructure and solution designs.

• Experience contributing to technical projects and delivering IT change.

• Strong written and verbal communication skills, including confidence working directly with clients.

• Ability to produce clear, accurate technical and operational documentation.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.