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Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization’s IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP’s, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne – EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role 3 days in the office in Central London. Salary for this role will be in the range £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

Key Responsibilities Support, maintain, and optimise a large-scale enterprise campus network environment Troubleshoot and resolve network incidents across wired and wireless infrastructure Work closely with internal IT and Cyber Security teams to ensure network security and compliance Manage and support core, distribution, and access layer networking Assist with network upgrades, improvements, and ongoing transformation initiatives Monitor network performance and ensure high availability across the estate Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Lead Software Engineer £75,000 to £85,000 + Private Healthcare + Enhanced Pension Winchester (Hybrid, 4 days per week in the office) Are you a senior software engineer looking to take end to end ownership of a complex, real-time distributed platform that integrates directly with mission-critical hardware used in security and critical infrastructure environments? This is a principal-level technical role within a specialist engineering business developing a real-world platform that ingests, processes and surfaces live telemetry from radiation detection systems deployed in highly sensitive locations. The software underpins real-time monitoring, alerting and operational decision-making, where performance, reliability and security are non-negotiable. You will lead the technical direction of a TypeScript-based microservices platform, remaining hands-on across backend services while also owning a large Angular enterprise application used by customers in the field. Working closely with a capable onshore team and an established offshore function, you will shape architecture, standards and delivery across the full software lifecycle. This role suits an experienced engineer who enjoys deep technical ownership, architectural responsibility and building systems that have genuine real-world impact. The Role: *Technical ownership of a TypeScript-based, microservices backend platform running in Linux environments *Leading development of a large Angular front-end used for real-time dashboards, monitoring and alerting *Designing and optimising data models across PostgreSQL, MongoDB, Elasticsearch and Redis *Owning CI/CD pipelines and infrastructure delivered across on-prem, cloud and hybrid deployments using Kubernetes, Helm, Terraform and Ansible *Leading and mentoring onshore and offshore engineers while setting technical standards The Person *Strong experience building and owning distributed, microservices-based systems *Commercial experience with TypeScript on the backend and Angular on the front-end *Proven background working with multiple database technologies in performance-critical systems *Comfortable operating in Linux-heavy, security-constrained or regulated environments *Strong DevSecOps mindset with CI/CD and infrastructure-as-code exposure *Confident influencing technical direction within senior engineering teams Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Technician Location: Billingshurst, West Sussex Salary: £27,500 - £32,500 pa Job Type: Full Time / Permanent Work Pattern: 40 hours per week (Monday to Friday). About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. About The Role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will help manage hardware, servers, cloud services, firewalls, and security, while supporting staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security desirable Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking Additional Information: Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. If you feel you have the experience and knowledge we're looking for we would love to hear from you. Please click on the APPLY button to submit your application for this role. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.

Act as the organisation's subject matter expert on data protection and privacy legislation (GDPR, UK Data Protection Act) Provide strategic and operational advice to stakeholders on data protection compliance Support and advise the Cyber Security team on data privacy risks and controls Oversee and manage Data Protection Impact Assessments (DPIAs) Monitor compliance with data protection policies, procedures, and controls Lead on breach response and investigation processes, ensuring appropriate reporting Promote a culture of data protection awareness across the organisation Act as a point of contact for regulatory bodies such as the ICO Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Workplace Integration Engineer Must have an Active DV Clearance Workplace Integration Engineer Responsibilities Package and deploy software solutions using automation and scripting. Own delivery of work packages from design, prototyping, and testing through to production. Develop repeatable unit tests covering expected and unexpected outcomes. Provide early life support and ongoing updates based on user requirements. Produce and maintain technical documentation for support and users. Troubleshoot issues and resolve complex technical problems. Work collaboratively within an agile team environment. Workplace Integration Engineer Skills and Experience Strong scripting skills in PowerShell and Python. Advanced Windows systems administration within enterprise environments. Experience delivering configuration changes using GPO, registry, filesystem, and WMI. Knowledge of Windows update, patching, and installer mechanisms. Experience working within secure or high assurance environments. Strong problem solving and troubleshooting capability. Workplace Integration Engineer Desirable Experience Agile delivery experience. Active Directory, PKI, VMware virtualisation, and Windows Server. Experience creating gold builds and system hardening. Exposure to Ansible, Terraform, and automation tooling. Automated testing using frameworks such as Robot. Workplace Integration Engineer Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Senior Analogue IC Design Engineer London, Hybrid Working (2 Days Per Week on Site Near Fenchurch Street Station) £70,000 - £90,000 + Benefits Excellent opportunity for a Senior Analogue IC Design Engineer to join an advanced semiconductor company developing next-generation memory devices and highly innovative chip technology. This company are an ambitious engineering-led business operating in a niche, high-growth area of the semiconductor market. They offer the chance to work on technically challenging products in a collaborative team where experienced engineers can make real impact. In this role you will lead analogue IC design activities across new product development programmes. You will work on core mixed-signal circuitry, support silicon validation, and collaborate closely with layout, digital and device engineering teams. The ideal candidate will have 7+ years of analogue IC design experience, strong mixed-signal expertise, and proven experience designing DAC and ADC circuits. Candidates from semiconductor, ASIC or IC environments are highly desirable. This is a fantastic opportunity for a senior engineer seeking technically interesting work, ownership, and the chance to help shape future semiconductor products. The Role: Lead analogue IC design for advanced semiconductor products Design and develop DAC and ADC circuitry Simulation, modelling and circuit optimisation Work closely with digital, layout and device teams Support testing, validation and performance improvement The Person: 7+ years' experience in analogue / mixed-signal IC design Strong DAC and ADC design experience Semiconductor / ASIC / IC product development background Experience with industry EDA tools such as Cadence Design Systems or Synopsys Memory technology experience beneficial Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Infrastructure Engineer (SAN / VMware) Manchester £45,000 - £55,000 + Benefits Excellent opportunity for an experienced Infrastructure Engineer with strong SAN and VMware experience to join a growing team within a large, multi-site environment. This role will suit someone who enjoys working with enterprise storage, on-prem infrastructure, building systems from scratch and playing a key role in project delivery rather than purely BAU support. This organisation is a well-established UK business operating across secure and highly regulated environments, with a significant national presence. They are investing in their infrastructure team, adding engineers to support growth and ongoing improvements across a large estate of over 90 sites and 1,000+ servers. In this role, you will be responsible for delivering infrastructure projects and supporting core systems across a predominantly on-prem environment. A major focus of the position is managing and supporting SAN / enterprise storage platforms, alongside VMware virtual infrastructure, Active Directory and wider server technologies. Around 80% of the role is project-based, giving you the opportunity to be involved in real upgrades, migrations and improvement work across the business. The ideal candidate will have strong experience in enterprise infrastructure environments, particularly with SAN / storage platforms, VMware and on-prem systems. You will be comfortable working across physical and virtual environments, have solid Active Directory experience, and ideally some exposure to cloud technologies. This is a fantastic opportunity to join a growing team where you can take ownership of infrastructure projects, develop your technical skills, and work within a business that values practical, hands-on engineering expertise. The Role: Support, administer and optimise SAN / enterprise storage environments Manage VMware infrastructure including hosts, clusters, datastores and performance Deliver infrastructure projects across 90+ sites (approx. 80% project work) Build, install and configure servers and infrastructure from the ground up Support and maintain Active Directory and core Microsoft environments Assist with cloud and hybrid infrastructure where required Carry out firmware upgrades, patching and lifecycle management Ensure systems are secure, stable and operating effectively The Person: Strong hands-on infrastructure experience in an enterprise environment Proven SAN / storage experience (key requirement) Strong VMware administration experience Solid Active Directory experience Exposure to cloud platforms such as Azure or AWS beneficial Experience with physical servers, racks and on-prem environments Full UK driving licence Able to obtain SC clearance Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Support and enhance the organisation's GRC framework within the Cyber Security function Lead on compliance initiatives across key standards including: Cyber Essentials / Cyber Essentials Plus PCI DSS CAF (Cyber Assessment Framework) Conduct and manage third-party risk assessments and vendor due diligence Perform vendor security assessments and ensure appropriate controls are in place Identify, assess, and report on information security risks Work closely with internal stakeholders to ensure ongoing compliance and risk mitigation Assist in policy, process, and control development and improvement Support audit activities and remediation programmes Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Level 1 Cyber Security Analyst Must have an Active DV Clearance as immediate starts available Level 1 Cyber Security Analyst Responsibilities Monitor SIEM tooling to identify potential security threats. Perform initial investigation and triage of security alerts. Escalate incidents in line with defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge across enterprise IT such as networks or servers. Ability to lead activities within a shift environment. Strong communication skills across technical teams. Level 1 Cyber Security Analyst Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Provide hands-on leadership across Security Operations , acting as a domain lead Support and enhance SOC and security monitoring capabilities Oversee and improve processes for incident detection, response, and remediation Work closely with Cyber Security leadership to shape operational security strategy Ensure effective use and optimisation of security tooling and platforms Lead on threat detection, triage, and response activities where required Review and strengthen playbooks, procedures, and operational controls Act as a senior escalation point for security incidents Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Role: Workforce Delivery Manager Rate: £450 inside IR35 Location: London 3 days onsite 2 WFH Duration: 6 months The Service Delivery Manager manages a team to resolve complex client issues, partnering closely and cross functionally to resolve customer issues, proactively identifying and mitigating risks and to ensure the delivery of excellent service outcomes to our customers. Accountabilities include: 1. Drives account-centricity, ensuring excellence in service management around scope, time, cost, quality, change, communication, risk and crisis management, and integration. 2. Manages the delivery of service level agreements (SLAs) and results are provided on time with high quality and within budget. 3. Manages the overall Service Delivery programme scope and maintains its continuous alignment with strategic business objectives, setting programme plans and making recommendations to modify. 4. Manages service review management, planning, preparing, reporting, and using customer feedback to ensure customer needs continue to be understood, sharing outputs with all key stakeholders to enable current and future needs. 5. Manages reporting of performance against internal KPIs and SLAs and identification of service risks and mitigating actions with the support from key stakeholders. 6. Ensures service improvement plans are in place to drive continual service improvement to enhance services and support, driving customer excellence. 7. Ensures all customers needs are met through service delivery from contract through to successful transition of services, from delivery to support. 8. Manages periodic status and risk discussions with programme partners, evaluating and discussing programme results and lessons learned throughout the programme lifecycle. 9. Manages the implementation of agile practices, continuous improvement and delivery, lean tools and techniques, using advanced technical knowledge. 10. Manages a team managed to standards and programme management methodology, including compliance with relevant regulations. 11. Builds credibility in relationships with partners at multiple levels, including those external to the organisation. 12. Champions, continuously develops and shares with team knowledge on emerging trends and changes in service delivery. 13. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment. 14.Implement ways to improve working processes within the area of service delivery. Please share your latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : £neg DOE IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel" across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams. You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements needed to deliver measurable CX outcomes. You'll also act as the key escalation point for external design agencies and suppliers, ensuring quality, consistency, and alignment to strategy. Key responsibilities Lead CX strategy, turning commercial and customer insights into actionable design principles and concepts Define and evolve end-to-end customer journeys across digital and offline channels Establish a consistent, high-quality experience across web, app, and supporting touchpoints Design integrated experiences across contact centres, retail, and staff interactions Drive experience and process design, identifying required business change and technology solutions Collaborate with stakeholders across product, technology, and operations to deliver CX improvements Manage and guide external agencies and suppliers, acting as an escalation point where required What we're looking for Proven experience leading CX strategy and service/experience design Strong understanding of multi-channel ecosystems and customer journey mapping Ability to bridge strategy, design, and delivery (business + technical) Confident stakeholder manager with experience working across complex organisations Experience working with agencies and third-party suppliers This is for someone passionate about creating seamless, customer-centric experiences and influencing change at scale. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Solution Architect - Managed Service Lead Must have an Active DV Clearance This role is responsible for leading technical delivery across secure managed services and supporting the strategic direction of complex infrastructure and workplace platforms. The successful candidate will work across multiple technical workstreams and provide leadership within a highly secure delivery environment. The Solution Architect - Managed Service Lead will work within a multi skilled Agile team environment across security, service and technical delivery functions. Key Responsibilities Own and drive technical delivery of managed service components from design through to live deployment. Collaborate with other Managed Service Leads across multiple technology areas to improve delivery cohesion and efficiency. Contribute to strategic roadmaps and technical direction across platform and workplace services. Act as the technical lead for delivery teams and customer stakeholders. Provide architecture governance and ensure solutions align to customer requirements and overall design vision. Ensure integrity, resilience and compliance across customer environments. Support Agile delivery methodologies and continuous improvement initiatives. Skills and Experience Strong experience delivering secure, resilient and large scale IaaS, PaaS and Workplace solutions. Experience creating and owning HLDs and LLDs. Strong problem solving and technical design capability. Experience leading and motivating multi skilled technical teams. Strong understanding of Agile delivery methodologies. Excellent stakeholder engagement and communication skills at senior level. Experience operating within highly secure and mission critical environments. Single UK nationality with active DV clearance required. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Engineering Lead / Technical Transformation Lead - Excellent rates available Must have active DV Clearance This role will take ownership of aligning engineering delivery into a scalable and consistent operating model across a complex multi supplier environment. The successful candidate will combine strong engineering governance capability with technical awareness across enterprise technology environments. Working as part of the customer Design Authority, the role will focus on engineering standards, tooling strategy, governance and delivery methodology alignment across the programme lifecycle and future BAU operations. Key Responsibilities Own engineering process, governance, tooling strategy and engineering standards across the programme. Define and embed engineering lifecycle processes across software, infrastructure, platform and service management components. Align delivery methodologies across multiple workstreams using SAFe, Agile and Scrum principles. Ensure engineering delivery aligns with ITIL best practice and supports long term BAU operations. Lead engineering governance across suppliers to ensure delivery consistency and quality assurance. Define engineering automation tooling strategy and support adoption across teams. Provide strategic engineering direction aligned to programme and customer objectives. Attend Design Authority meetings and contribute to engineering and technology strategy. Lead the Engineering Community of Practice and support capability development. Drive automation adoption and engineering maturity improvements. Mandatory Skills and Experience Experience operating within Design Authority or enterprise engineering governance environments. Proven experience implementing SAFe, Agile and Scrum delivery methodologies across large programmes. Strong understanding of ITIL frameworks within live operational environments. Experience across cloud, infrastructure, networks, platforms and support services. Experience defining engineering standards, governance frameworks and lifecycle processes. Strong stakeholder management across suppliers, engineering teams and senior customer stakeholders. Experience leading engineering transformation within complex programmes. Strong understanding of engineering automation tooling and delivery enablement. Comfortable operating within secure or highly regulated environments. Ideal Profile Engineering transformation background rather than pure PMO or process governance. Strong technical credibility and ability to engage directly with engineering teams. Pragmatic approach to governance and delivery alignment. Comfortable operating within large scale, multi supplier delivery programmes. Adaptable mindset with the ability to apply structured delivery approaches across varied technical workstreams. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.